We enjoyed every moment of our 3-day Sky& Inverness tour with Hugh, the Piping Tour Guide. An end-of-March weather with sunshine, wind, rain and snow, together with Hugh's stories and piping (!), adde... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Une belle aventure rendue possible avec Steven B ( the beast or the best), anecdotes, cours d'histoire, musiques traditionnelles ont agrémenté cette journée. Pris en compte du confort des voyageurs pa... Ver mais
We have used many tour companies over past few years however this was our first tour with highland experience. Right from the start it felt different. The others weren't engaging with Bob our guide. H... Ver mais
A empresa respondeu
We did this tour and had an excellent experience — highly recommended. Our guide, Alan, was tireless throughout the entire journey. He showed great knowledge and experience, sharing informa... Ver mais
Detalhes da empresa
Escrito pela empresa
Experience Scotland's scenery, culture and history on our award winning guided tours. We offer an extensive range of 1 day Scottish sightseeing tours and 2 to 8 day tour packages with inclusive accommodation.
Informações de contato
1 Parliament Square, EH1 1RF, Edinburgh, Reino Unido
- 0131 226 1414
- info@highlandexperience.com
- highlandexperience.com
4,6
Excelente
140 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The guide Scott was well informed and…
The guide Scott was well informed and had excellent rapport with the group,he made the trip for me and I commend this tour
13 de outubro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the tour and that Scott made such a great impression. He truly has a talent for connecting with people and sharing Scotland's history in a way that brings it to life.
We hope to welcome you back on another Highland adventure soon!
Best wishes,
Eleonora
Highland Experience Tours
Hyland Experience Tours should be Ashamed of themselves
When I signed up for his tour through Get Your Guide, it explained a tour that would fill us with the rich 5000 year history of the Highlands The first thing our guide Craig did was apologize for not knowing anything about the history of the places we were going or about the Highlands. The day before was the first time he'd driven the route as a recon mission, and we were his first five day tour. He'd never even done an overnight before. I was in the front seat, and before we left, the bus started making a weird noise. When Craig asked his supervisor about it, he said he'd get him a new bus at our next stop. That never happened. Instead, we had to endure five days of a loose fan belt, which sounded like an electric drill. When that wasn't happening, there was a swoshing sound like an ocean machine was on. This made it difficult to understand the already heavy Scotland accent of our driver. Two of the place we were supposed to visit did not allow large buses. Craig sweet talked one of them into letting us stop because he was new. Our accommodations were spread out all over the areas we stopped with some not within walking distance to restaraunts for dinner. I called Get Your Guide, whom I booked the tour through and explained all of this, requesting a refund. Hyland Experience lied, saying all their drivers are well seasoned and knowledgable. Craig isn't even on thier website, he's so new. I love Get Your Guide as they respectfully refunded a part of the tour when Hyland Experience refused to acknowledge the problem and discontent customer.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Dear A’ra,
We are very sorry to read your negative feedback regarding your 5-Day Scottish Choice Tour and regret that your experience did not meet expectations. However, we must clarify several points in your review.
As explained in detail in the email correspondence sent to you, your tour departure did operate as scheduled, with all key elements of the itinerary covered to the best extent possible under the day’s conditions. The driver will always attempt to make a stop at the Glenfinnan monument itself, but unfortunately on this day the carpark was full, and the staff on site were not accepting any buses. We do reserve the right to alter our itineraries, and we are glad you were still able to experience the beautiful surrounding scenery and drive much of the route of the Jacobite Steam Train.
We are shocked to read your feedback regarding your expert driver guide. All our guides, including new members of the team, undergo extensive training and route familiarization before leading any multi-day tour. While Craig was newer to leading extended tours, he is a fully licensed and qualified guide who met all required standards before departure. Only a small handful of drivers are highlighted at any given time on our website and we have a large team of professional guides and drivers. Our quality records and passenger feedback from other customers do not reflect your comments. While regional accents can occasionally present challenges for some visitors, this does not reflect a lack of knowledge or effort on the guide’s part. We encourage passengers to voice such concerns during the tour so that accommodations can be made in real time. We can understand that a joke poking fun about not knowing some of the locations was not appreciated out of context and this feedback has been passed to our transport management.
Regarding the vehicle, it was fully inspected before departure and cleared for service. Our fleet is maintained to high standards, and we would not knowingly send out a vehicle that is not fully fit for purpose. Our vehicles are checked every morning and evening to ensure that everything is functioning properly, but unfortunately issues can occur whilst on tour. A minor noise was reported and monitored throughout the trip and did not pose a safety risk. We sincerely apologise for any inconvenience caused regarding the noise on the bus and we have taken your feedback on board.
We welcome all feedback that helps us improve, but we must also defend our guides and company and we are confident that your driver guide went above and beyond to try to give you a wonderful experience on tour. We remain committed to providing authentic, high-quality Highland experiences to every passenger but we regret that we were unable to match your expectations this time.
Kind regards,
Sofia
Shop Manager
Highland Experience
Great small tour out to Loch Ness and…
Great small tour out to Loch Ness and Glencoe this week. Took my mum and 3 year old son. Was worried how he would go, but he was brilliant and so was our driver and guide Alex, who had a huge amount of knowledge and some jokes too. Many thanks for a great experience, my mum especially loved it.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Dear Kristen,
We are delighted to hear you enjoyed your tour experience with Alex, and that your mum and 3-year old son enjoyed the tour as well.
We will pass your kind comments on to Alex as we know he will appreciate them.
We hope to welcome you on another tour soon!
Kind regards,
Sofia
Highland Experience
Good tour with range of sites.
Good tour with range of sites.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for your positive feedback, we're glad you enjoyed the itinerary!
We hope to welcome you on another Highland adventure soon :)
Best wishes,
Highland Experience Tours
Amazing tour and guide
We were very happy with our tour with driver, guide and friend Hugh. He is an amazing guide who took very good care of everybody, facilitated lots of stories and kept us in a happy and good mood on the whole tour. He should be given at least 6 of 5 stars.
The reason we don't give 5 stars has nothing to do with the driver, guide and friend, Bed and Breakfast or stops on the tour. We were told that the tour was limited to 16 persons. But we were 24 in a larger bus for 32. The trouble here is that the communication with the tour guide naturally will be restricted and one way mostly. Also it takes more time to get in and out of the bus. Furthermore a larger bus cannot park at the same spots as a smaller van can. This is a minor thing, but we feel it should be mentioned in an honest feedback.
27 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your thoughtful and honest feedback. We're absolutely delighted to hear how much you enjoyed your tour with Hugh—he truly is a gem on our team, and your kind words about his care, storytelling, and energy mean a great deal. We'll make sure he hears your praise (and the well-earned 6 out of 5 stars!).
We also really appreciate you pointing out your concerns regarding the group size and the coach used. While we occasionally operate larger buses to meet demand, your points about communication and logistics are valid and worth noting. Feedback like this helps us improve clarity around what to expect.
Best wishes,
Highland Experience Tours
Knowledgable guide and packed itinerary!
Our guide Alex was really knowledgable and took great care of us. He really put a lot of effort into making our experience a great one.
We booked on the late side and we did not have very many choices for hotels. The hotel that the tour company picked was not very nice. I would have preferred to pay some extra money and stay somewhere nicer.
There was a lot packed into the 3 days. We saw a lot of sites! We left every morning at 8am and returned at 8pm. I think i would have preferred to make fewer stops, enjoy fewer things and stay longer at each one.
25 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for taking the time to share your experience!
We're so pleased to hear you enjoyed the tour and that Alex made a great impression. He’ll be happy to know his effort, knowledge, and care helped make your trip memorable.
We understand your comments about the hotel. When bookings are made closer to the departure date, availability can be more limited, but we appreciate your feedback and will certainly consider offering more flexible accommodation options in the future.
It’s great that you enjoyed seeing so many sights over the three days, though we understand that a slightly slower pace with more time at each stop might be preferable for some. We’re always working to find the right balance and will take your thoughts on board.
Thank you again for travelling with us—we hope to welcome you back on another adventure!
Best wishes,
Highland Experience Tours
Beautiful country, great guides, delightful fellow travelers
Beautiful country, great tour guides and delightful fellow travelers made for a wonderful 8 day trip in the Highlands of Scotland. Isle of Skye was rugged and magical. Orkney was lush and beautiful. Chris, our guide for the first 4 days was charismatic and entertaining. Kenny, our guide for last 4 days was incredibly nice, informative and shared his passion for Scottish history and culture. While very different in styles, both were excellent guides and drivers. All the B&Bs we stayed in were lovely and comfortable with friendly hosts.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your kind and detailed review!
We’re delighted to hear your 8-day journey through the Highlands, Isle of Skye, and Orkney was such a memorable experience. It’s wonderful that the stunning contrasts of Skye’s rugged magic and Orkney’s lush beauty left such an impression.
Chris and Kenny will be thrilled to hear your kind words. They each bring their own unique style and passion to the tours, and we’re so glad you appreciated both their personalities and their knowledge. It’s great to hear that they helped bring Scotland’s landscapes and history to life for you.
We’re also happy you enjoyed the comfort and hospitality of the B&Bs along the way—it’s such an important part of the overall experience.
Thank you again for travelling with us. We’d love to welcome you back for another Highland adventure one day!
Best wishes,
Highland Experience Tours
Long and perfect day…
Tourguide Terry told interesting historical stories. She did evrything by heart with humor and a very vivid positivity.
A perfect balance between information, Scottish music and silence!!!
On top of that Chris(Irish Robby) performed not only as a very proffesional super driver, but contributed almost as a comedian.
The chemystry between them, the beautiful Highlands, just a few drops of rain, nice guests in the bus......i had a perfect day!!!!!
Thank you very much.
Marita.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your wonderful review, Marita!
We're absolutely thrilled to hear that you had such a perfect day with us. Terri will be so happy to know her historical storytelling, humour, and positive energy made such a strong impression. She truly has a gift for bringing Scotland’s history to life in a fun and meaningful way.
And we couldn't agree more about Chris. His driving skills and sharp sense of humour are a winning combination, and we’re delighted the dynamic between him and Terri added so much to your experience.
It’s also lovely to hear that the group, the atmosphere, and even the Highland weather all came together to make your day so special. It really means a lot to us when guests leave with memories like yours.
We hope to welcome you back for another adventure sometime soon!
Best wishes,
Highland Experience Tours
The trip I booked was great
The trip I booked was great, the option to have them book the accommodations made it super easy. A minor issue arose and they quickly responded to me and kept me informed. The guide Jamie was funny, engaging and super informative. All the areas we stopped were beautiful. I would definitely book a trip with them again. My accommodations were booked at the Gleninver Guest House, the property was super cute and comfortable and the host was very friendly and welcoming. I would definitely stay again.
9 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your kind review!
We're delighted to hear you had such a great experience—from the ease of booking to the beautiful stops along the way. It's fantastic to know that any minor issues were handled quickly and that you felt well taken care of throughout.
We're so pleased you enjoyed your time with Jamie—he’ll be thrilled to hear your kind words! Gleninver Guest House is a wonderful place to stay, and we’re glad it added to your overall experience.
We’d love to welcome you on another adventure in the future!
Best wishes,
Highland Experience Tours
Highland Tour
The Tour was one of the best I've ever had!
Great service, entertainment and time-schedule.
I can really recommend!
12 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your kind words!
We’re thrilled to hear that you had such a fantastic experience and that the tour ranks among the best you’ve ever had. It’s great to know you enjoyed the service, entertainment, and timing—we really appreciate the recommendation!
We’d love to welcome you back on another adventure soon.
Best wishes,
Highland Experience Tours
Very long day with no food or coffee
Did not have time to eat or have coffee. It was a choice between seeing the sight or eating. We were there for the sights, so grabbed something on the go, not always very good.
The guide was too chatty and talked too much about herself. She did not sound to like someone whose information you would trust. For instance, she mentioned the unicorns on Stirling Castle's tapestry, made it sound like a weird thing, but did not explain the why there would be unicorns.
The driver was excellent.
5 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for sharing your feedback.
We’re sorry to hear you felt the meal breaks were a bit too rushed. We aim to give passengers as much flexibility as possible so they can prioritise what matters most to them.
Many guests prefer to grab something on the go and eat on the coach, allowing them to spend more time exploring the attractions—though we understand this doesn’t suit everyone.
Our guides are passionate about sharing detailed stories to enrich the tour experience. Many guests appreciate the personal insights and enthusiasm they bring. That said, we agree it’s important that the information is clear and engaging, and we’ll share your feedback with the team for ongoing improvement.
We’re glad to hear you found the driver excellent, and we hope that despite the issues, you were still able to enjoy the sights and scenery.
Thank you again for your honest review.
Best wishes,
Highland Experience Tours
They took care of all our worries
They took care of all our worries. It was so stress free. Jacqueline, our guide, was flexible, fun and knowledgeable. If you want to do a trip where you don’t have to drive or worry about things, book with Highland Experience! I can’t imagine a more perfect private tour of the Highlands.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for your kind words! We're so happy to hear your Highland tour was stress-free and enjoyable. Jacqueline will be delighted to know her flexibility, fun spirit, and knowledge made such a positive impact.
It’s great to know we could take the worry out of your trip — that’s exactly what we aim for. We hope to welcome you back for another Highland adventure someday!
Best regards,
Highland Experience Tours
It was great
It was great. Guides were wonderful and we truly enjoyed this experience. I highly recommend to everyone who wants to explore highlands.
4 de setembro de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for your lovely review! We're so glad you had a great time and enjoyed exploring the Highlands with our guides. We really appreciate the recommendation and hope to see you again on another adventure!
Best regards,
Highland Experience Tours
The Best Tour Guide for Outlander Fans!
My daughter and I went on the 2 day Outlander Trail Small Group Tour and it was undoubtedly the best tour we’ve ever taken!
There were 4 things that made this tour unforgettable- the weather was fantastic! the number of Outlander linked sites we visited and the fact that there were only 5 people in the tour making it seem more like a family outing.
However; the most important feature of this tour that made it fantastic was Kenny (Capt.) Kirk. He is absolutely the best guide ever! We got to know him personally and professionally, that’s why I say this felt like a family outing. On our next visit, we won’t book a tour we find interesting, we’ll simply find out which tour Kenny will be guiding (apologies to the other great guides!)
I absolutely recommend this tour and Kenny.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your kind review. We're really pleased to hear you and your daughter enjoyed the Outlander Trail Tour and that the small group size, great weather, and Outlander locations made it a memorable experience.
We're especially glad to hear how much you appreciated Kenny’s guiding — he’s a valued member of our team, and we’ll be sure to pass along your lovely feedback.
We truly appreciate the recommendation and would be happy to welcome you on another tour in the future!
Best regards,
Highland Experience Tours
Fun and informative.
Our tour guide, Ian, was just great. He mixed humor and history to give us an expansive overview of the Highlands which made our experience entertaining as well as informative.
He was a skillful driver getting our bus through narrow lanes and roads most of us would’nt want to take a car down.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for the great review! We're so glad you enjoyed your time in the Highlands and that Iain made the experience both fun and informative. His mix of humour, history, and expert driving really does make a difference — we’ll be sure to pass on your kind words.
Hope to see you on another tour soon!
Best regards,
Highland Experience Tours
Fantastic 1 full day Highland…
Fantastic 1 full day Highland Experience tour. Our guide young Charlie has huge historic knowledge and he is a great storyteller. Great value and highly recommendable.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for the fantastic review! We’re so happy to hear you had a great time on the Highland Experience tour. Charlie will be thrilled to know his storytelling and historic knowledge made such an impression. We really appreciate your recommendation and hope to welcome you back for another adventure soon!
Best wishes,
Highland Experience Tours
Arina was a great tour guide
Arina was a great tour guide. She gave us all the historic info about Scottish history and culture.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for the kind words! We’re so glad to hear that Arina made your experience memorable with her knowledge of Scottish history and culture. We’ll be sure to pass along your compliments to her. Hope to see you on another tour soon!
Best wishes,
Highland Experience Tours
Great information about the region and…
Great information about the region and the history. Good balance between free time to explore some places and driving in the car. Would definitely recommend it.
24 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you for the great feedback! We’re glad to hear you enjoyed the mix of informative history and free time to explore. It’s always a good balance to give you the chance to take in the sights at your own pace. Thanks for recommending the tour, and we hope to see you again on another adventure soon!
Best wishes,
Highland Experience Tours
Unforgettable tours with amazing guides
I’ve been on three different tours so far, and each one was absolutely fantastic! Every guide made the experience truly special in their own way. And all guides went above and beyond to make sure everyone felt comfortable and cared for. I can’t recommend these tours highly enough – they were unforgettable!
25 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thank you so much for your wonderful review! We’re thrilled to hear that each of your tours has been such a special experience. It’s great to know that our guides made a lasting impression, and we truly appreciate their dedication to ensuring everyone feels comfortable and well taken care of. We’re so grateful for your recommendation and can’t wait to welcome you back for more unforgettable adventures!
Best wishes,
Highland Experience Tours
A trip full of expriences
The tour is a beautiful round-trip showing lots of different places and features of the Highlands, including the famous Harry Potter train but not limited to that. Special mention to our tour guide Aaron, which enriched the whole travel with lots of stories from Scoland tradition and history.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Highland Experience Tours
Thanks for your wonderful review! We’re glad you enjoyed the diverse sights of the Highlands and the chance to see the famous Harry Potter train along the way. Aaron will be happy to hear his stories and knowledge added to your experience. We hope to welcome you back for more Scottish adventures soon!
Best wishes,
Highland Experience Tours
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.