Hotel Hilton Avaliações 369

Hilton hotel Doncaster. Excellent and friendly staff. Been going there for 5 years. The beds can be a little hard so ask for a topper. The rest is great.

STAY AWAY – COMPLETE FAILURE OF HYGIENE, SERVICE, AND LEADERSHIP AT Hilton Niagara Falls/Fallsview Hotel & Suites

I do not write reviews lightly, but this experience demands full transparency.

My family and I checked in on March 19 and were assigned Room 520. Within minutes, my son pointed out ants crawling throughout the room. I initially dismissed it—because this is Hilton—but upon closer inspection, the room was clearly infested.

We even traced what appeared to be a hole in the wall where the ants were entering. As we continued to examine the room, we found multiple stains on the carpet that appeared to be fecal matter. We documented everything—photos and videos.

I immediately reported this to the night manager, Jason. After reviewing the evidence, he claimed there were no other rooms available, thereby forcing us to stay with the ants and fecal matter on the carpet.

He assured me housekeeping would come. They never did. I followed up multiple times that night—in person and by phone—nothing. By midnight, with my children already asleep, we were forced to remain in that room. My kids counted far too many ants before falling asleep. That is what we endured.

The next day, the new manager moved us to another room, which was clean. But the damage was already done.

What followed was even worse.

I dealt with multiple managers—Jason, Charmaine, and Elisia—and not one of them took meaningful ownership of the situation. I had to repeat the same story multiple times as though nothing had been documented.

At checkout, the situation was downplayed and even questioned, despite my showing them pictures and videos of the mess and danger in the room.

After everything—unsanitary conditions, distress to my children, and complete service failure they insulted me with a $50 credit. I told them I didn't want it but a full refund.

They refused, despite back-and-forth emails which may end up being used for a potential lawsuit against them.

I escalated the matter to the Hilton Worldwide Holdings Inc. head office. To their credit, Hilton corporate made multiple attempts to intervene and push for a proper and amicable resolution. The hotel **refused**. They made it clear they are privately owned and could choose how to respond.

Eventually, the head office ensured that we received a refund. But even that does not erase what happened. The experience itself—and the way it was handled—was a complete disaster. Their refusal to accept responsibility was worse.

What is even more concerning is this: I never believed you needed to read reviews before booking a Hilton. The brand itself was the assurance. That is why I booked.

But after this experience, I reviewed this property—and the pattern is alarming. Nearly 2,000 guests rate this hotel as poor or terrible. Check it out for yourself.

It is NOT just bad, but POROUS.

That tells you this is not an isolated incident.

Let me be clear:

* The fecal contamination was unacceptable
* The ant infestation was unacceptable
* The service failure was unacceptable
* The leadership failure was worse than all of it combined

Based on my profession, I have stayed in thousands of hotels across more than 400 cities and 40 countries. This ranks among the worst experiences I have ever had.

At this point, the trust is broken. What used to be a brand you could rely on without question now requires scrutiny—because some properties are operating far below acceptable standards.

If you are considering staying here—don’t for the sake of your sanity, safety and security.

This was not just disappointing. It was unacceptable.

Horrible reaction from Hilton staff. I used The company "Your packing space" to park at a car park owned by Doubletree Hilton. Costs £101(appx) to stay in Brighton for 3 days!!! When I wanted to move my car I was told if I did I may not get parked again!!! I spoke at 1st to a EXTREMELY RUDE ROBOT, Who asked me "What do you want, you're here to make a reservation are you not, so lets get on with it and stop the chat" A ROBOT!!! Well trained to be rude by it's trainer (no doubt has other ideas of politeness) and the HILTON should address this immediately. When I then asked to speak to a human, The human who answered was just as RUDE.if those who think they clarify as "above" others because they "do service work" for the Hilton kindly change your thoughts because we in the UK are familiar with the term "the customer pays for your wages" Make our stay as pleasant as possible even if we are a pain, BECAUSE WE PAY YOUR WAGES.... inadvertedly!!......BE POLITE.
Hilton isn't that "Good" it's a BUSINESS hotel cold in personality & this proved it.

Don't stay at culver city Los Angeles it's a rip off no parking only expensive valet parking. Food not much good either .We were promised refunds when we checked out but never happened.Not suitable for families.Only geared for Companies and meetings where your company foots the bill.No value for money for household !

First of all, the Hilton Sonoma Hotel is clean. It is in a location where you may wish to stay. But little things can easily taint your first and lasting impressions.

We arrived in the evening tired and looked forward to getting settled in for some rest and relaxation. The first disappointment was finding out that they were changing us $10/day to park. This was not evident when I made the reservation and I don’t like surprises. Is there value in this charge? No. We had just left our Hilton reservation in Napa where they don’t charge for parking and rightfully so. At over $300/night, at a hotel that looks more like a slightly upscale motel, would you expect to pays for outside parking?

The next complaint is that there isn’t an elevator. I’m not a spring chicken and haven’t to lug four suitcases plus other stuff up to the second floor while tired was infuriating, thus, you can probably understand my negative tone of this review.

There is a couple of bottled waters in the room but you will be charged $2.00 each if you drink them. We travel extensively and can’t recall ever be charged for room water. A small issue, I know, yet, nonetheless, dissatisfying.

Finally, as of this writing, there is no microwave in the room. The last two facilities we stayed at on this trip had microwaves. These days, microwaves are pretty much standard appliances in hotel rooms. There is a refrigerator. Way not a microwave?

London Gatwick Hilton

We had a fantastic stay overall. Reception were efficient, professional, and highly communicative throughout. A special thank you to Hannah and the housekeeping team, who went above and beyond to help us recover three items with irreplaceable sentimental value—something we’re incredibly grateful for.
Our room was clean, comfortable, and impressively quiet, making for a very relaxing stay.
The only minor downside was the limited in-room dining menu. It was a little disappointing that fish & chips wasn’t available for room service, even though it was offered in the Garden Restaurant.
That said, the service truly made the difference. We wouldn’t hesitate to stay again—overall, a 5-star experience.

I have just completed a five day stay at the Hilton Hotel Lanyon place Belfast. This was a great experience as I was here for a conference and training course. The reception staff were friendly and helpful but I wanted to say a big thank you to Steve and Gail who have been looking at us for the week. They went out of their way to deliver excellent customer service and I cannot recommend the facilities at the venue highly enough. I look forward to my next visit and a continuation of the helpful support they have provided.

Dear Head Office Team and Mr Nassetta,

I am writing to formally complain about my recent stay at Hilton Carlton Edinburgh, which fell significantly below the standard expected from the Hilton brand—particularly given the price paid.

I checked in on Saturday 28 February for a one-night stay in Room 333, having paid £296 for what was advertised as a Deluxe Double Room. Unfortunately, the room provided was not a deluxe room and was in an unacceptable condition. The room was visibly filthy, with 2 dirty damaged headboards, cracked mirror, mould, severe thick dust, and rust present. This is not the standard of accommodation one would reasonably expect at this price point. I have photographic evidence, which I have provided and will be happy to share to ensure other guests know what to expect.

In addition to the poor awful filthy room condition, the overall experience was made extremely uncomfortable due to the conduct of the management team towards our group. We were part of a larger family group consisting of six adults and six children, all on separate bookings.

During the evening, we were approached by management (I’m sure his name was ricardo) regarding an alleged incident involving the children. We were informed that the children had written harmless notes and placed them under some room doors. We immediately apologised and assured management that the matter would be addressed, which it was. Despite this, we were repeatedly approached throughout the remainder of the evening and again the following morning with the same issue being spoken about, even after it had already been resolved. No further notes were found, and the children were too young to identify all doors involved which was explained at the time.

This repeated intervention felt unnecessary and increasingly harassing, particularly as the matter had already been dealt with. My young daughter got so upset and in a state on panic each time she seen the manager approach us. The situation continued into breakfast, where management again approached us whilst we were eating regarding the previous night, as well as complaining that the children were noisy while eating breakfast ( kids at the age of 7 and 8) and that 2 of the children were wearing socks. This made it impossible to enjoy breakfast in peace, and we felt embarrassed, intimidated, and unwelcome.

We also experienced issues with incorrect charges being added to our bill for items we did not order. While I appreciate that mistakes can happen, it was extremely frustrating that our children were afforded no understanding for a minor, harmless mistake, while billing errors occurred without similar accountability.

This is not an adults-only hotel, yet our children were made to feel unwelcome throughout our stay. As paying guests, we should not have been made to feel anxious or harassed, particularly after already cooperating fully with staff.

Given the poor room condition, failure to provide the room type paid for, and the distressing treatment by management, I believe this stay represents extremely poor value for money. I am therefore requesting a full explanation, along with appropriate compensation (at least my full money back) for the inconvenience, distress, and substandard experience.

I look forward to your response and trust that Hilton will take this complaint seriously.

THE BARNES HOTEL, SAN FRANSISCO

This is the worst Tapestry Collection Hotel I have ever had the misfortune to stay in. The rooms are tiny, poorly maintained, with little to no air conditioning. The worst feature of room 410 was the eclectic collection of nail clippings a previous occupant left. These clipping were not in the bathroom - they stayed on the bedroom carpet for 4 consecutive nights! The front desk were told about these numerous times and nothing was done to remove them. The hotel rooms felt cheap and the noise intrusion from outside added to my low expectations. Hilton should definitely remove this hotel from their portfolio. Avoid if at all possible.

Terrible food. Dont mind paying £40 for a meal if the food is half decent but it was almost inedible. Probably 2/3 rds were left uneaten. Stop ripping your customers off . Hilton Hull

Meine Bewertung betrifft das Hilton Tivoli in Innsbruck. Sie hat weder mit der Lage des Hotels, noch mit der Ausstattung, noch mit der Freundlichkeit der Mitarbeiter oder dergleichen zu tun. Ich kann dazu nämlich nichts sagen und werde es auch nie können, da ich dieses Hotel niemals und nirgends auf der Welt mehr buchen werde. Ich hatte zwei Nächte gebucht und es wurde die Kreditkarte belastet. Kurz vor der Reise kam die Information eines Insolvenzverfahrens und dass ein neuer Hotelbetreiber übernommen hat. Die Reservierung war zwar noch aufrecht, ich hätte das Zimmer aber nochmal zahlen müssen, da die erste Zahlung an den Hotelbetreiber davor nicht mehr gültig war. In welcher Welt leben wir eigentlich? Man wird dazu genötigt ein Hotelzimmer zu zahlen, obwohl die Leistung nicht erbracht wurde? Was kann der Kunde dafür, wenn eine Hotelkette in Insolvenz geht? Man möge sagen: Es gibt Schlimmeres. Stimmt. Doch ungerecht ist es trotzdem. Macht und Geld wird über Gerechtigkeit, Menschlichkeit und Würde gestellt. Und wozu wird der Kunde genötigt? Es sich gefallen zu lassen. Traurig.

We stayed at the Hilton Fallsview Hotel in Niagara Falls Ont., in February 2026. It was supposed to be a little family getaway with my brother and sister and their spouses. Unfortunately the weather proved very bad and my sister couldn’t make it down from Kingston Ontario because of the snow. We called( what we thought was the hotel number as we paid it on our visa ) to cancel my sister’s reservation and they gave us another number to call and so we did which referred us to another number and around and around we went with no one helping us cancel our reservation which we were told we could do up to 72 hours beforehand. We were put through to front desks where the phone rang and rang and no one picked up. We were on our phone for over one and a half hours trying to cancel the reservation to no avail. So we thought when we get to our hotel we could talk to the manager and explain the situation but she was having none of it and said their bookings are third parties and to talk to them!!! Are you not listening to what we are saying? YOU CANT REACH THEM!!!
So someone got our $ and we are out of pocket.
So what I want to say when you are booking a Hilton Hotel (which I always thought was a bit of a L luxury hotel) BE VERY CAREFUL BECAUSE YOU ARE BOOKING THROUGH A THIRD PARTY AND NOT HILTON. THeir Third parties are scammers and Hilton will not stand behind you and do the right thing and reimburse you.

The room was small, but lovely. Loved the huge rain shower, and breakfast was nice. However, they don't allow you to connect to HDMI so I couldn't connect my firestick as there is nothing for kids to watch on terrestrial TV. Bed very comfy. I liked the addition of a fridge. The cleaner, however, entered our room at about 10.30am and it's bloody 12pm checkout, so that's very disappointing. Point off for being rushed by the cleaner and no HDMI connection.

Very overpriced though for what it is, and disappointing to see that they charge per person, rather than the room. Very greedy, but guess that's how Paris stays wealthy.

In addition, it's impossible to get a room via their website but on booking.com, hotels.com etc, bingo there's suddenly rooms available. I don't like that.

Hilton Carlton Edinburgh disgrace of a hotel supposed to be 4 star nowhere near it. Arrived to dirty cups outside our room and the hygiene in the rooms was disgusting. Cracked headboards, dirty floors and showers and to clarify this is not down to the cleaners this is to do with the worn state of the hotel. Completely inflated rates for what you are expected to live in shameful.

Et bien qu'est devenu le Hilton à Charles de Gaulle aéroport ? Pas loin du terminal 3, facile d'accès. Accueil insipide, une file d'attente interminable. Peu de personnel au comptoir de la réception. Aux heures de pointe, ce n' est pas la pointe pour l'accueil. Une musique qui n'a rien n'a faire dans cet établissement pourtant classé haut de gamme.
Le restaurant autrefois était tenu correctement avec un chef de salle en costume cravate. Nous attendions au comptoir d'accueil pour bénéficier d'une table. Un service poli et professionnel. En février 2026, ce n' est plus le cas. Le personnel ne vous salue plus. On ne sait pas qui est qui et qui fait quoi ?
Leur tenue vestimentaire est vulgaire et sale surtout le personnel masculin et en baskets. Les dames du service en salle sont élégantes, coiffées, bien chaussées. Plus professionnelles que les hommes.
À la pose de l'assiette sur la table, même pas un bon appétit ou une bonne continuation. Lamentable. Seul point positif la cuisine et préparation des plats sont très bons, gourmands. Insupportable musique forte et de la techno pendant le dîner. Je décris cela pour le "restaurant" où nous choisissons une entrée, un plat et si on le veut un dessert. Cet environnement est déplorable dans ce cadre somptueux sous les verrières de l'établissement.
Je passe sur la vulgarité des clients asiatiques qui hurlent côté brasserie ou bistrot.
Je n'ai pas connu cela courant les années 2000 où je passais une nuit au Hilton veille de mon départ pour les Amériques.
Les chambres correctes, par contre les salles de bains et les cabines de douche crasseuses. Des joints de carrelages noires de crasse et la porte de douche très difficile à ouvrir parce que les gonds ont mal vieilli.
Et puis parce que la mode écologie prend le dessus sur la qualité de service, même plus de "produits d'appel" dans la salle de bain. Les habitués comprendront.
En 26 ans, établissement pas tenu, une direction probablement pas à la hauteur du nom Hilton.
Déception XXL.
Je ne recommande plus cet établissement. Allez voir ailleurs si l'herbe est plus fraîche ?

Superb A ***** 5 stars and then some

Double Tree Hilton in Nicê France was absolutely superb , can’t fault it at all , everyone working there are super friendly and ultra polite , great breakfast , fantastic fish restaurant , lovely rooftop terrace , lovely decor and lounging area ,JB was great always smiling and always ready and willing to help from advice on where to eat locally to transport etc.
I would 💯 million % stay there again and again .
Thank you to everyone who made our stay a very memorable one for all the right reasons .

I've been a Diamond member for 20+years and have stayed in many dozens of Hilton properties in the US and abroad. Sadly, Hilton in the US is now the worst hotel chain I have ever experienced. If I had to highlight one issue that occurs across most properties I would say it is that Hilton has made itself into a hotel for dogs and other animals. I have severe allergies, like millions of other people, and I cannot stay in a room where an animal has been. Hilton seems to have no floors or rooms that are animal free. Trashy people have made Hilton their "go-to" because they can take their animals that can be the size of a small horse into the hotel. You hear them barking at night and encounter them in the breakfast area or the halls. It is disgusting and unsanitary. One dog might not be unsanitary but hundreds definitely are and that is what you get. You are sitting in a chair in your supposedly upscale hotel that has been a bed, food-bowl, scratch post, and possibly toilet for 100+ dogs. I saw one woman with a large decrepit old dog with a tumor on it's belly that was leaking fluid. This fluid is on the floor, chair, and bed in your room. Gross! I have found fleas, hair everywhere, of course, and one time a mound of cat food that had been made up in the sheet.

Animals in hotel rooms are unsanitary, no matter what. It's disgusting and makes me feel depressed to even consider going to a Hilton property. Hiltons are dog kennels masquerading as a hotel.

We were at hotel Hilton in hua hin - we were not warned about neighbours Big constrution going on - the view were ruined and the noise all day Long was not acceptable. We paid Extra tohave access to their executive lounge - it was NOT worth the money - it was noisy and overcrowed.
We Paid full Price for everything - dispite noise and the view ruined.
Dont go there as Long as the meighbour (centera) is doing constrution. And the executive lounge is not worth the money.

The management of severely underrated unexperienced and doesn't know what they're doing they go by the seat of their pants and trust me you'd be far better going to another hotel then staying at any Hilton here in Iowa!

Terrible experience. Do not stay at the Hilton Home2Suites Times Square, they are thieves and with all the construction it is not an enjoyable stay.

Having stayed here last year, i was looking forward to returning as the location is excellent however this recent experience was appalling.

Loads of construction going on at hotel which is a mess and shouldn’t really be open. Because of this ongoing work the Fire alarms kept going off in the middle of the night with little instruction of what guests should do which is extremely dangerous and scary. Literally guests in the hall ways, the odd confusing announcement in English but alit of guests couldn’t understand and were terrified. Extremely crowded breakfast, never anywhere to sit during all breakfast hours as seating area reduced because of construction.

When i checked in, they overbooked the hotel and i had to spend the first night in their neighbour hotel in a disabled room with damp.

When I finally checked into the hotel I was asked for card details for a deposit as the hotel was paid in advance however after i checked out my card was charged for my stay without my authorisation. I am still chasing a refund. After multiple ignored emails i have to contact my credit card as they fraudulently took a payment after saying they would have my card on file as a deposit only.

Beware. As a Hilton Honours member this is the worst Hilton hotel experience i have ever had. I will mot be back.