Radisson Avaliações 203

Had brekfast for my mums 90th in the stansted airport hotel lovely ambience
The waiter Raheem was very attentive and kind
And all staff were welcoming and polite
Thank you very much

Amazing experience, and came to Camden Town to find out booking.com had erroneously listed an apartment with wrong pin and contact details leaving me alone and without accommodation, i called into the radisson in Tottenham court road Matthew on reception was so kind to me, and made sure i had a room with complimentary breakfast, first time in a radisson and was amazed at the quality for the price. Will definitely use radisson again, i highly recommend!

Radisson points are the biggest scam ever. Over a three month period I spent 66 nights in the Dublin one but only got credit for 10 nights.

Stay somewhere else is my opinion or don't check out until you have your points.

I stayed at the Radisson hotel in Agra (Uttar Pradesh), India.

First: the price. Outstanding. It was a little over AU$60 per night. VERY reasonable.

Location: about 5 minutes rickshaw ride or 15 minutes walk to the Taj Mahal

Size: the hotel reception area was an impressive size (and along with the hotel bedroom which was also a good size).

Food and drinks could be had inside a warm cubicle if outside was too cold.

Security guards are monitoring inside and outside 24/7 so safety didn’t seem to be an issue.

The ONLY negative comment related to the cost of food and drinks. They tended to be on the high side.

Overall, I really liked this hotel.

Raddison heathrow.

I had a cancel my booking as my flights were cancelled.

I gave over a weeks notice. And they refused to refund. I also asked if I could rebooked for a different date.

They refused and charged me the full fee for the room and didn't care that I couldn't use the booking for no fault of my own.

Inexpected some kind of customer csre in this instance for a airport hotel.

If you want any sympathy from raddison, then don't, they clearly don't care and just want to money grab.

I feel compelled to warn other travellers to think twice before using Agoda or staying at Park Plaza Victoria Amsterdam and other Radisson Group Hotels. My account was recently compromised, and a fraudulent booking (ID 630619791) was made at this hotel using my stolen credit card details. Despite being physically in the United Kingdom at the time and never having visited Amsterdam, I found myself in a nightmare scenario where my identity was being used by criminals in real-time.

What I find most alarming is that I notified both Agoda and Park Plaza Victoria Amsterdam immediately while the fraudsters were actually at the property. I explicitly stated that this was a case of identity theft and credit card fraud, requesting that check-in be denied and local police be contacted. Incredibly, the booking was not suspended and the hotel allowed these unidentified individuals to check in anyway. No meaningful fraud prevention was taken, and the stay was completed using my stolen credentials despite my formal alerts.

It is deeply concerning that a hotel would allow a stay to proceed after being formally warned of criminal activity. A confirmation that "check-in occurred" is not a substitute for legitimate cardholder authorisation, and this lapse raises serious questions about their ID verification standards and duty of care. This entire experience has exposed severe weaknesses in Agoda’s security and both parties' inability to respond to urgent fraud notifications.

I am currently pursuing this matter through my bank, regulatory channels, and consumer protection authorities. If you value your financial security and expect a professional response to fraud, I would urge you to be extremely cautious. Travellers simply deserve better protection than this.

I wish there was a 0 stars option for the astonishing lack of customer service and deceiving booking platform.
I booked a hotel room online via the radissonhotels site, for which I wanted to redeem my rewards points. The platform didn't present me with the "review and payment" page, it jumped straight to confirming the booking. So 1. I was unable to redeem points, which they advertise is possible once you get to that page 2. I was stuck with a non refundable booking 3. I had added a child age 12 as guest, who was now confirmed as a child age 6.
I emailed customer service reporting the technical glitch, asking to have the booking cancelled or to have the booking modified to use the points, and to amend the age of the child which had been wrongly processed. They replied they could not do anything at all, and that the booking was now for 2 adults since from age 12 the adult rate applies.
I wrote back attaching a screenshot demonstrating that their booking platform was prompting a child rate up to and including age 12, asking to provide the channel for an official complaint.
They wrote back with empty generic apologies, did not take any action and did not point out to me how to file my complaint. Case closed, for them.
Just DO NOT book anything through radissonhotels please, if the platform does not work properly they take no ownership of their technical problems and leave you stuck with whatever you didn't want to book. They have no clue of customer care, they actually do not care at all about customers.

I stayed at the Park Plaza Westminster Bridge road for 1 night. The room and bed were clean and comfortable. I appreciated the quietness and calm atmosphere around me particularly as I was feeling unwell at the time. I would like to thank a Staff member called Daggi who helped me with my bags and found my room for me.

Surbhi and Rishabh provided exceptional service throughout my stay. They were professional, attentive, and made everything seamless. Their hospitality truly reflects the high standards of Radisson Blu London Central. Surbhi and Rishabh were outstanding—friendly, helpful, and genuinely caring. They made the entire experience easy and comfortable, and their service exceeded my expectations.

Dejligt hotel, bare øv parkeringen er dyrere end at bo på hotellet

RE: Radisson Manchester Airport

I had an issue with the company app. Aline responded to my inquiry and passed the detail onto software support staff. Aline also provided helpful information. Her friendly manner and willingness to assist was much appreciated and I can therefore recommend this hotel for the service I recieved.

Appalling room situation, broken toilet, bathroom door is broken too, broken shower handle, dirty and outdated bathroom tiles and very disgustingly full of mouldy shower. Such a top-brand hotel with a premium price and this facility is cheating with people. I would avoid Radisson in all my future choices everywhere in the world, not just because of this hotel. The very next day I used another Radisson elsewhere and had a similar unsatisfactory experience. They have a serious condensation problem in the room, and there is a lot of water around the window. I reported it to the hotel team and they said they would fix the window the next day, which they didn’t, and I cancelled my further stay in the hotel. They advertise that they have parking in the hotel, which is not for everyone; this should have been clearly mentioned at booking sites. They were misleading customers. Furthermore, such a premium-priced hotel and not providing bath robes/slippers for standard rooms was preposterous. I will never use Radisson anywhere ever again, not in the UK, not anywhere in the world, and if you don't want to get disappointed with the facility and value for money, avoid it at any cost.

No contratar hoteles Radisson y menos desde la central. Te dicen un precio, haces la reserva y cuando llegas al hotel el precio es otro y mucho más caro. Llamas para pedir una explicación del error y te dicen que te compensan con puntos y que como has dormido en el hotel has aceptado ese cobro. Es una estafa, te engañan.

Nice enough hotel, not enough staff on reception so its hard to get to the front to talk to someone.
Parking is a nightmare, if you book and pay for parking. ITS NOT GUARANTEED, in fact you get told to park anywhere, on the verge, on double yellow, on the grass verge just don't block anyone in.
How you can pay and it include parking when there is clearly a problem is awful. Thats miss selling, we almost found no where to park, we just got lucky.

My experience at this hotel was extremely disappointing. Due to a flight delay, we were forced to stay at this hotel late at night. Despite our situation, we were made to wait at the reception for almost 2 hours. Although there was only one staff member, he showed no sense of urgency and acted very slowly, even though he was fully aware that we were in a difficult situation. This felt careless and unprofessional.

We were already exhausted and stressed after our delayed flight, and this unnecessary waiting made everything much worse.

Additionally, the breakfast that should have been included in our stay was not provided. There was no information given and no alternative or compensation offered. This level of service is not acceptable for an international hotel brand.

We trusted the Radisson brand when choosing this hotel, but the service we received completely damaged that trust. I would not recommend this hotel, especially to travelers who experience flight delays.

Honestly, difficult to know where to begin. We foolishly chose to ignore the terrible reviews of Park Hall, thinking the issues others had raised would surely have been resolved by now.
No.
Let’s walk through our experience. We were there for a friend’s wedding, and had travelled 5 hours to get there. We checked in and were given vague directions to our “apartment”. It was dark and poorly signed. We found it, and went in- ok, a bit rough, but it’ll do. Wait- the curtains don’t fit properly. You can see straight in as you walk past. Let’s turn on the bedside lamps- oh, there aren’t any. Just two holes in the wall where they should be. We’ll have to use the £5.99 lamp from Wilkos in the desk. The kitchen sideboard (yes really) is badly fitted and wobbles, and the rough edge faces out. Interestingly, in the cupboard there’s a hot and cold water feed….going nowhere. The clothes rail is just a pole propped up between two notches. The bed- dear Lord, the bed- really poor quality. We decided to complain, but there was no details in the room about how to contact reception- nothing. Not even a ‘welcome’, or ‘breakfast is served between these times’ or ‘in an emergency’. Nothing. We went back to reception and said we had an issue with the room- “oh- the WiFi right?” We hadn’t even got to that but good that you predicted a regular problem. In the end we checked out and went elsewhere, as their only other option was a mildly less terrible Butlinsesque chalet thing, down a pitch black path, surrounded by a group of young men who were there for a nightclub party. No thanks.

If you’ve read this far, then you’ll see that this place deserves a swerve. Seriously- avoid. Stay in Eccleston instead at Parr Farm- we did, and it was great.

Slechte service, meerdere foute boekingen, late niets van zich horen en zijn slecht bereikbaar. Antwerpen

We stayed at a Radisson Hotel, The Albrighton Hall Hotel and Spa Shrewsbury We were told by reception we were too early to check into our room, but could use the spa facilities and return later to check in
Spa:
We went to the spa area, to use and relax in the spas jacuzzi, as we do. We were told the jacuzzi was out of order and had been for a while, surely it would have useful to message us beforehand about this, then we could have changed the dates of our visit.
Treatments:
These were excellent
Reception:
Checked in, went to our room
Rooms:
The room was very cold, we tried to turn wall heater on, used the on/off switch and thermostat but nothing worked. Rang reception to ask about the heater, told it was on a timer but could override this by doing the things we had already done. Reception said they would come and have a look. No one came.
Tea/coffee making facilities:
The box containing the sachets was nearly empty -photo-we rang reception and was advised some would be brought to our room, they never arrived
Heating:
As no one had arrived to sort the heating for us and the tea etc didn’t appear, we went to reception ourselves. We were told the heating would be sorted, we asked for blankets and told they don’t supply them. We asked for the tea sachets etc and were given some.
Restaurant:
When we booked our overnight stay, I rang 11/09/25 and booked the restaurant for the day we arrived-see photo.
Reception:
Advised no one had been to our room (5 hours later) to look at the heating, we were advised it would be sorted. When we did return to our room, there was a free standing heater in the room.
Reception:
We asked where the restaurant was and were told to go to the bar area, we were informed, the restaurant had closed down the previous day. We had to sit at a table adjacent to the bar, there were other guests there, who were watching the wall mounted TV in the same area. We were dissatisfied with this and was told, as there was nowhere else to sit, we had to eat our meal there. We had booked the meal for 8pm, as this was the only booking left. Had we been advised before our visit, we could eaten earlier. Very disappointed as we were looking to eat in the restaurant. No one had informed us the restaurant would be closed when we arrived.
Furnishing:
Throughout the hotel, there was furnishing which looked very tired and in need of recovering. In our room the carpet and arm chairs were dirty, we used the bath towels on the chairs.
Overall a poor and disappointing experience
I have tried to contact Radisson by email but no reply
I did email the hotel and received a - thank you for bringing this to our attention reply - , no offer of any form of compensation

I'm currently in Raddison blue Amsterdam airport. It is a negative experience. I've stayed at this hotel in the past for work. This time, I found it extremely run-down. My room was dirty, especially the bathroom, which had organic residue from the previous guest. Breakfast and the selection are a bit poorer than in the past. I was forced to buy a small bottle of water (less than half a liter) for €5 because there was nothing in the mini-bar. I'm writing this review with regret, as I remember it much better.

My recent experience with Radisson Rewards has been one of the most astonishing displays of customer-service ineptitude I have encountered from any global hotel group. What should have been a simple, easily resolved issue has instead revealed a loyalty programme that is uncommunicative, evasive, process-driven at the expense of common sense, and seemingly indifferent to both customer experience and basic accountability.

Radisson Rewards’ handling of my recent booking has been nothing short of astonishing. I booked a Sydney property through Radisson months in advance while it was still part of their portfolio, only to discover—upon arrival—that my reservation had been silently deleted from their app because the hotel had exited the brand. Radisson provided no notification of this transition whatsoever, leaving me to arrive at a hotel I knew nothing about, with none of the elite benefits I had booked under and with no explanation until I chased them. This was a clear operational failure that created entirely avoidable inconvenience, confusion, and disruption.

What followed was an even more troubling display of customer-service ineptitude (via their Instagram messaging system, since the customer relations team do not response to any emails).

Despite repeatedly explaining the issue, Radisson responded with templated, irrelevant policy statements, ignored the core problem, sidestepped the question of compensation, and ultimately ceased engaging altogether. This wasn’t a complicated situation, it required only basic accountability and a simple gesture of goodwill. Instead, Radisson chose evasion over service, and rigidity over common sense, demonstrating a loyalty programme more interested in hiding behind terms than supporting loyal guests.

Radisson’s actions (and inaction) reveal a programme that:

• cannot maintain accurate booking records,
• does not inform customers of major changes,
• hides behind terms instead of providing service,
• does not value VIP-tier loyalty,
• and appears incapable of resolving even simple, straightforward customer issues.

If this is how Radisson handles operational failures - especially for long-standing VIP members - then travelers should NEVER rely on the Radisson Rewards programme for anything involving elite status, stay credits, or customer support.

Based on this experience, I cannot recommend Radisson or its loyalty programme.