I bought a Himiway D5 2.0 and ran into a technical problem soon after. Freya from customer support has been handling my case, and she has been patient, clear and quick to answer every time. She walked... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Fahrrad (D5 2.0 ST) zzgl. Gepäckträger bestellt. Beides angeblich sofort lieferbar, da auf Lager. Beim Rad wurde nach über zwei Wochen festgestellt, dass es in der von mir gewünschten Farbe nicht au... Ver mais
A empresa respondeu
posted about an issue with my Himiway D5 Zebra on several Himiway-related Facebook pages, hoping someone could help me identify the cause of the problem. Himiway picked up on my post, and Ly... Ver mais
A empresa respondeu
I love my D5 2.0 20; it's a good-looking and very comfortable bike that easily eats the slippery rail tracks of San Francisco. Between a top-quality, cloud-like ride and an extraordinarily efficient... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Himiwaybike funded in 2017. We offer feature-rich e-bikes at affordable prices. Himiway Cruiser is the main product, it features 750W motor power, 48V Samsung battery, 26 inches wheels and more. It is an all-terrain e-bike that will help you conquer most of the rugged terrains easily and safely. Experience your all-terrain ebike now!
Informações de contato
528 Spanish Ln, walnut CA 91789, 91789, CA, Estados Unidos
- （323）303-3155
- customers@himiwaybike.com
- himiwaybike.com
4,5
Excelente
568 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have been a Himiway dealer in Canada…
I have been a Himiway dealer in Canada for about 5 years. Until this year, they've been good. Now their support disappeared. It's virtually impossible to get parts or service support.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Himiway
Hi,
Thank you for taking the time to share your feedback and for being a Himiway dealer for the past five years. We truly appreciate your partnership and are sorry to hear about your recent experience.
We would appreciate the opportunity to learn more about the specific issues you've encountered. Please feel free to contact us directly at aftersales1@himiwaybike.com so we can review your case and assist further.
Thank you again for your honest feedback and for your continued support of the Himiway brand.
Himiway support more important MIKE…
Himiway support more important MIKE from Himiway support has been very helpful. Mike answered all my needs and kept me informed on the status of my orders. Mike is the reason I continue to buy Himiway. I currently own 5 ebiikes from them. Thank you Himiway. George Sirstins.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Hi George, thank you so much for your incredible support and for taking the time to share your experience! 😊 We're thrilled to hear that Mike was able to provide the assistance and updates you needed throughout your orders. We'll be sure to pass along your kind words to him. Owning 5 Himiway e-bikes is truly amazing, and we're honored to have earned your continued trust and loyalty. Customers like you are the reason we love what we do. we wish you many more happy miles ahead! 🚴⚡
Freya has been fantastic
Freya has been fabtastic, and on a few occasions been fairly quick to answer some insane questions, including on that I was just informed pertained to a 3rd party component.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for your kind words and for taking the time to share your experience! 😊 We're delighted to hear that Freya was able to assist you, even with some of the more challenging questions. Providing helpful and timely support is always our goal, and your feedback means a lot to us. Thank you for choosing Himiway, and we wish you many happy miles ahead! 🚴♂️⚡
Service
Herr Nowitzki ist immer sehr hilfsbereit, ob am Telefon oder per E-Mail, alle meine Fragen würden sehr nett beantwortet. Ich würde immer wieder ein E- Bike dort kaufen.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Vielen Dank für Ihre tolle Bewertung und Ihr Vertrauen in Himiway! 😊 Es freut uns sehr zu hören, dass Herr Nowitzki Ihnen sowohl telefonisch als auch per E-Mail weiterhelfen konnte und dass Sie mit unserem Service so zufrieden sind. Ihr Lob geben wir gerne an ihn weiter.
Vielen Dank für Ihre Unterstützung und Ihre Empfehlung. Wir wünschen Ihnen weiterhin viel Freude mit Ihrem Himiway E-Bike und allzeit gute Fahrt! 🚴⚡
Freya at support himiway has been there…
Freya at support himiway has been there for me since day one for help when my rear cassette needed replacement after 2 years ,and 2200 happy miles of natural wear and tare .also quick email response times,and call backs,I love my d7 pro.thanks himiway.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your continued support and for sharing your experience! 😊 We're delighted to hear that Freya has been able to assist you throughout your ownership journey and that your D7 Pro has delivered over 2,200 enjoyable miles. We'll be sure to pass along your kind words to Freya. Wishing you many more happy miles ahead! 🚴⚡
Customer Support Responsiveness
As a bike shop Service Manager, I was able to get responsive consulting regarding a customer's bike and pinpointing the component that was needed to be replaced quickly. The only reason it's not a 5-star is because our shop is not a dealer and not considered as an authorized service center.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for sharing your experience and for the valuable feedback. We're pleased to hear that our team was able to provide responsive support and help identify the required replacement component efficiently. We also appreciate your comments regarding service center authorization and will continue working to improve support options for all riders and service professionals. Thank you for choosing Himiway.
They went above and beyond for me…
They went above and beyond for me whenever I ordered the wrong size bike. They helped me with shipping it back and ordering the new bike. I can’t wait to receive it. This is my first E bike and I’ve done a lot of research and this is the brand that people recommend. I’ve watched a lot of YouTube videos and did a lot of reviews. I’m sure this bike will not disappoint. Thanks again Himiway!
20 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your wonderful feedback! 😊 We're glad we could assist with the bike exchange process and help make everything as smooth as possible. We truly appreciate the trust you've placed in Himiway for your first e-bike purchase. We can't wait for you to receive your new bike and start your riding adventures. Welcome to the Himiway family! 🚴⚡
Super fast customer service fixed in no…
Super fast customer service fixed in no time
17 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your review! 😊 We're thrilled to hear that our customer service team was able to resolve your issue quickly. Enjoy your rides, and we're always here if you need us!
I never thought I would ride…
I never thought I would ride again!!COVID!! Made all my other problems worse. I am 49. I couldn't even walk 50 yards. CHF, copd, diabetes,I am on oxygen.Thought I was doomed. stuck behind a PC for life. My friends, said buy a pc, you cant ride anymore. I refused to give up so I bought a D 5 2.0 st, and now I have freedom I never thought was possible. Himiway has been unbelievably helpful every step of the way, The customer service is superb! The bike is superb! Absolutely recommend this company to anyone who is looking for adventure and freedom, backed by a 2 year warranty and a company that will not ghost you! I am a 300+ lb person and this bike delivers power and stability I didn't think possible. Thank you Himiway!!! a special shout out to Leon in customer service you're awesome!
8 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for sharing your inspiring story. ❤️ It means a great deal to us to know that your D5 2.0 ST has helped you regain the freedom and enjoyment of riding. We're especially grateful for your kind words about Leon and our customer service team. Stories like yours remind us why we do what we do. We wish you many more miles of adventure, confidence, and enjoyment ahead. Thank you for being part of the Himiway family! 🚴⚡
using the E-Mail system is fine Lora…
using the E-Mail system is fine Lora always responded in a timely fashion
18 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your feedback! 😊 We're glad to hear that Lora was able to assist you promptly and provide a positive support experience. We truly appreciate your support and look forward to helping you again whenever needed.
Mike was incredibly helpful with my…
Mike was incredibly helpful with my quest for new battery keys. He showed me where and how to find the correct information.
Thank you Mike
11 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your kind words! 😊 We're delighted to hear that Mike was able to help you find the correct information for your replacement battery keys. We'll be sure to share your feedback with him. Enjoy your rides, and please don't hesitate to reach out if you need anything else!
Everything works at Himiway
Everything works at Himiway, from the Bikes to the People. It is a Pleasure doing business with them.
6 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for the wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with both our bikes and our team. It’s a pleasure doing business with you as well, and we truly appreciate your trust and support! 🚲
Excellent response
Freya was very quick with a very informative response.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your kind feedback! We’re glad Freya was able to provide you with a quick and informative response. We’ll be sure to pass your appreciation along to her. We truly appreciate your support!
Mike was very helpful in diagnosing my…
Mike was very helpful in diagnosing my problem and getting my warranty part shipped asap. Mike made it painless and easy. Thanks
3 de agosto de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for your kind words! We’re so glad Mike was able to diagnose the issue and get your warranty part shipped quickly. We’ll make sure he sees your feedback. We truly appreciate your support!
By my mistake
By my mistake, I ordered the wrong part. I emailed Himiway and Lora replied quickly. She helped me return the part and get the correct one. She was always quick to respond and was always cheerful. Thanks Lora and Himiway. Ray
18 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you for sharing your experience, Ray! We’re glad Lora was able to help you with the return and get the correct part sorted out quickly. We’ll be sure to share your kind words with her. We truly appreciate your patience and support!
Support really focussed on the customer
I just bought an e-bike and I was still able to benefit from the previous owner's warranty. My request for an accessory order was taken seriously and they were very busy finding a solution for sending the items as well as for a technical problem that will be resolved as appropriate.
Very pleasant and friendly customer service contact.
So I highly recommend.
30 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for the wonderful review! We're thrilled to hear that the warranty transfer worked smoothly and that our team went above and beyond on both the accessory order and the technical issue. "Highly recommend" means the world to us. Enjoy your ride! 🚲
Customer Service Support
One of the two Himiway bikes I’ve owned for five years started making a buzzing sound in the motor, so I immediately contacted Himiway. Thanks to Freya, a member of the support team, the issue was resolved to my complete satisfaction. I ordered the recommended part, and within nine days, the bike was up and running again. I want to highlight the excellent support I received from Freya, who stayed on top of the situation and provided all the help needed to resolve it.
29 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for the detailed review and the shout-out to Freya! We're so glad she was able to get everything resolved quickly — that's exactly the kind of support we strive for. 5 years and still going strong — thank you for being part of the Himiway family! 🚲
Seit Mai 2026 muss man einen einfachen…
Seit Mai 2026 muss man einen einfachen Fahhradkorb vorbestellen . (Großer Frontkorb für D5 2.0 / D5 2.0 20)
man wartet schon 2 Monate und so ein einfaches Teil ist nicht zu bekommen .
Auch der D52.0/A7 Vorderer Gepäckträger ist seit Mai 2026 nicht zu bekommen . Was ist los bei euch??
sehr schwache Leistung
29 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Hallo — wir entschuldigen uns aufrichtig für die langen Wartezeiten bei den Zubehörteilen. Wir arbeiten intensiv daran, die Verfügbarkeit des Vorderradkorbs und des vorderen Gepäckträgers für D5 2.0 und A7 so schnell wie möglich wiederherzustellen. Bitte kontaktiere uns direkt unter kunden@himiwaybike.com — wir finden gemeinsam eine Lösung! 🙏
Great customer service
Leon in Customer Service is a pleasure to work with. I've had my new bike for about 3 months, and he has responding quickly to each of the support tickets I've submitted with accurate and helpful responses.
24 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that Leon has been able to provide you with quick, accurate, and helpful support throughout your ownership journey. We’ll be sure to share your kind words with him — it means a lot to our team.
Hope you continue enjoying your new bike 🚲
Customer service at Himiway helped me…
Customer service at Himiway helped me understand how to use an advanced feature in the latest firmware update to my new e-bike, and then they helped me order a more advanced control pad for the handle bars for only $20 to support it. I was already very satisfied with my new e-bike, but this was the icing on the cake. 😃
P.S. Shout out to Lora!
27 de julho de 2026
Avaliação não solicitada
Resposta da Himiway
Thank you so much for the kind words — and shout-out received! Lora and the team will be so happy to see this. Glad the firmware and the $20 upgrade made the experience even better. Enjoy the ride! 🚲
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