Himiway Avaliações 

Bonjour,
Je viens de commander un D5 2.0 sur le site d'Himiway De (site allemand de la marque), car pas disponible sur le site français. Avant cette achat, j'ai eu plusieurs interrogations et j'ai eu la chance d'avoir Freya via différents mails, et rien à dire, réponses rapides et constructives.
Plus qu'à attendre la livraison et les essais, dans lesquels je donnais mon avis sur le vélo.

The service with Himiway has always been good since 2021 when I first got the cruiser and still have it in Colorado. I have ordered parts and battery for this ebike. And put on over 7,500 miles on it. So it time for a new one which I have already ordered D5 2.0 20". Customer service, Lora, was great helping out makeing the purchase at ease.

Freya has been absolutely amazing to work with. I had a small issue with a part on my sons e-bike and she was quick to respond, send instructions and diagnose this issue. A new part is coming in the mail and she even waved the shipping fee! Been a smooth experience which makes me happy because this bike has been my son's favorite and I'm looking forward to my youngest to now enjoy all the fun on it!
Keep up the good work!

Seit Anfang April warte ich auf mein D5 Zebra, hätte ich gewusst dass es aus China geliefert wird, hätte ich es beim Händeler in D gekauft. Denn seitdem warte ich. Erst hiess es wir haben nur noch das Modell mit Tiefeinstieg, und die Info kam erst nach einer Woche nachdem ich bestellte. Dann kam mein Zubehör Hlm und Schloss, mein Akku ist per dpd angeblich noch unterwegs ein Zustellversuch scheiterte obwohl ich da war und bei der Spedition hängt der Status auf Nachtumschlaglager verlassen. Support meint es käme diese Woche, mein ganzer Urlaub ist rum, das Geld weg und die Lieferung hängt

My charger went bad and Freya help me get a discount for a new one.

I'm a proud owner of Himiway RHINO Dual battery
I've learned to maintain my bike in good working condition the staff @ Himiway helped me a lot
In Ten Starts ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 👍

Antrieb defekt, keine Werkstatt in der Nähe.390 km gefahren, reparieren lassen , Geld bezahlt . Funktioniert nicht😡😡😡.

What a great e-bike for my daughter! She loves it, and is getting more comfortable with it each day!
Freya in the customer service department was extremely courteous and helpful as well!
We definitely recommend Himiway!!

I own a Himiway D5 Zebra. Recently, I experienced a system problem. When I contacted Himiway, Freya was incredibly helpful. I was informed that the motor needed replacement, and with Freya's assistance, a new one was shipped within a week. I am eternally grateful for Freya's prompt response. Thank you very much!

The A7 Pro bike is great on both road and bumpy track. Excellent suspension.

A couple of negative run ins with their UK seller (Ecologic-Himiway, Birmingham) which Himiway put right via warranty. Thank you!

I have had a Himiway Cruiser since 2000. It has been a fantastic E-bike and at 7800 miles I decided to pass it down to my son and this gave me a reason to get a new one. I ordered the same model online. It actually arrived earlier than expected. there was one minor glitch, the speedometer was not reading correctly. Mike at Himiway was fantastic. He solved the problem. If you need any help, Mike is the man. A +++

I had an issue with my hemiway bike that I only purchased a few months ago I reached out to customer service and spoke with Freya she was amazing she helped me pinpoint the problem sent me a quick video on how to fix it she handled everything in a timely and professional matter it was not a stressful experience at all. Thank you Himiway!

I am very pleased with the promptness of the response, and the subsequent follow-up I received.

After receiving my code to order my new Hemiway bike, Freya sent an email to let me know my time was running out. I told her know my husband had ordered a bike for me, but didnt use the code. She was able to check on a few things for me and was able to change the color

Freya was prompt to efficiently answer my questions related to early bird launch of D5 2.0 20.

Thank you.

I have the himiway D5 2.0 and it "looked " good, but had an issue
contacted customer service - that wasnt a polite or even a good experience.
the "bob" fellow wasnt very nice.
I did send pictures & videos
Bob said there were no others having that issue. (?)

on the facebook where bob was a leading mod,
there were others posting publicly about bent derailleurs [apparently "bob" chose to ignore those.
he saw my pictures & said there was nothing wrong.

I called the number - left messages
eventually Tim called back & agreed to send me the part, but the time was about to expire, So I opted to get it picked up.
no one came

I emailed many times, called & left many messages
no reply

so I filed a chargeback [dispute]

then a different CS person emailed me and requested pictures & video's
I sent those
yes I mentioned the scheduled pick up.
yes I mentioned the dispute, those were ignored

she reviewed the pictures and video & asked for pictures of the serial # on the ebike
I sent those
then she sent the part [from China]
the part arrived and was the wrong part - oh well it was a 7 speed and I installed it.

I took the D5 out for a test ride & it seemed under powered.
I contacted CS & was told that was vague information.
so I made another video of the D5 & my 2 yr old 750 watt ebike
[even at 2 years older, it had more power than the D5]

I made and sent another video of the D5 & it was even less power {?}
then the power stopped & it would not move by itself in walk mode or by throttle.

she wrote saying they would send a controller.
then wrote that I filed a dispute
[finally she acknowledged that]
and then was not sending that part, but a return label
then no replies to emails or call messages

the card company sent me a notice that it had been settled in my favor

then himiway sent me threatening emails -
oh well, my money was refunded.

I purchased the Himiway C1 for my grandson Nov 2025. After a month of of pure enjoyment, the bike would no longer power up. Contacted Himiway customer service to find a solution to the issue. FREYA was very quick responding and helping me find the problem. Wiring in The digital controller had disconnected. FREYA immediately assisted in purchasing another controller for the bike and now my grandson is back riding. Thank you for the help FRAYA.
Tip: If you purchase the C1, you may want to zip tie the cables securely to the handle bars to prevent pulling wires from the control display.
Thanks Himiway
Thanks FREYA

Ho comprato questa meravigliosa Ebike Himiway escape pro dal sito ufficiale in Germania e veramente fantastica arrivata in 7 giorni perfetta da non credere sono pienamente sodisfatto inballaggio tutto ok.

I needed replacement keys for my Escape. Freya was very helpful with the ordering process.

My Honest Review was up for only few hours before they completely hidden review section on their website ... could not be more dishonest
*Here is my original review:*
I wrote them 5X over 2 years, after evaluating the C5-Ultra was the best dual-sport I found under 3000$ (Except Battery&Controller that are slightly sub-par, every other component is WAY BETTER than everything on market(& available in Canada*) I wanted to evaluate/review & push it to its limit in cold harsh winter, then promote it & become a dealer if as good as seems from reviews I watched . I already have upgrades/improvement designed for it for flaws already known(And Might Have try upgrade Batt+controller) I also asked them for accessories, I needed at least FrontFender & Large Frame Basket. ...They wouldnt even Consider Offerring Accessories in Canada, for this bike nor others ''dont plan to, at all, even if sales boom'' they clearly dont give a shit about Canadians and not willing to do anything to make sales in Canada. They push & promote the option of split payments but It has NEVER WORKED. Did not work with affirm then, does not work with klarna now, never have been visible at checkout, through app dont work either. No effort made to solve the problem even if I mentioned this many times , at this point with a garanteed sale on the line(+promote/dealer partnership), would have been easy by mulitple way to offer me a payments options , I even offered in 3 payments only, first payment 50%. IF YOU BUY AN HIMIWAY BIKE EXPECT ZERO SUPPORT EVER & PROBABLY THE DEATH OF THE COMPANY WITHIN NEXT 2YEARS WITH THIS BAD OF SERVICE AND TENS OF COMPETITORS. * One support agent(4th,Amanda) was really nice and really tried, but whoever above her who makes decisions and handles custom requests are Demonstrably just Greedy Lazy Imbeciles.
Update : they replied to my review and proposed I contact them, I did, adressing to senior team in object and made a reasonable offer to them but got no reply. I Got great service and fast replies from EZbike and recommend dealing with them instead,whether you buy himiway or other brand.