Himiway Avaliações 

Hand an Motor Problem - and I got Very fast and professionell Support - just more and more love for This Brand!! Highly recomment!! ⭐️⭐️⭐️⭐️⭐️

When AI failed a person emailed me to resolve.

Himiway was my first E-bike and I love it.

I got the Himiway C5 Sport
And I always get the question „is that really an E-bike ? It looks like a small motorcycle“

I love the Design

And the Customer Support ist really good too

I have owned my Himiway ST cruiser or just over 2 years now and have put on over 25,000 miles. Other than normal wear and tear items such as tires and brakes it has not needed much. I ride hard and the bike has held up tremendously well. Would highly recommend this bike to anyone looking for a commuter or just a bite to ride for fun. Would give it 10 Stars if I could.

I bought a Bigdog in 2023. It's a very solid bike with a very good battery, that's really good for long trips or mountain climbs.
It's a bit strange to get used to the bike, since it's got a complete different caractre than other Ebikes on the market. Unfortunately I live in Germany, so I can not use the full power of the bike. Here I'm restricted to 250W, but still good to carry all my heavy equipement even uphill at steep slopes with 15% elevation. The backwheel drive is doing a good job. No need to overload the drive chain.
A second smaller chainring in the front with gearshift would be nice to have to make this bike even more varied.
A very good choice for a fair price:-)

Very good bike for a fair price
The support of the Himiway team is prompt and effective.

I got two flat tires on my Himiway A7, and Freya from Himiway was very helpful by giving my a $50 coupon. They have Great customer service!

I really liked the huge big tire e bikes ever since I first saw them on the road it was cool. So I decided to buy for myself which eventually became go-to commute for my college. I'm just here to say that the Customer service of Himiway ( this Freya guy) is very good. I highly appreciate working with this guy.

I recently purchased a D5 (Zebra) eBike, wanted to get accurate shipping schedule info, to assure that I would be home for the delivery of this large/heavy item. Freya in customer support was super helpful in getting me the info I needed and setting expectations for delivery to me. She was prompt and detailed in getting me the info I asked for and I apprecite it!

Habe das Zebra (D5) jetzt im zweiten Jahr und bin rund 8000 km gefahren. Im vergangenen Jahr war ich glücklich, ein so günstiges und starkes Rad bekommen zu haben. Wunderbare Touren ohne Probleme. Aber dieses Jahr kam es knüppeldick. Im Saarland ist ein Motorschaden aufgetreten, nach Reparatur bei einer weiteren Tour hat es in Holland den Controller erwischt....
Die Reaktion von Himiway (sofortige Zusagen, die defekten Teile auf Garantiebasis auszutauschen) war grundsätzlich in Ordnung. Allerdings haperte es dann massiv an der Umsetzung. Der deutsche Händler, zu dem ich das Rad brachte, erhielt im ersten Fall einen falschen Motor, was zu Zeitverzögerungen führte. Beim Controller schaffte es Himiway, gleich zweimal (!!!) einen Controller mit amerikanischem Stecker zu liefern. Jetzt, nach 3 Wochen, warten wir immer noch auf den richtigen Controller.
Insgesamt haben die defekten Motorkomponenten in Verbindung mit der völlig unfähigen Logistikabteilung von Himiway mir den gesamten Sommer und sämtliche Tourplanungen verdorben. Ab jetzt heißt es für mich, Hände weg von Himiway.
Für mein nächstes Rad werde ich darauf achten, dass es Service und Ersatzteile auch in europäischen Werkstätten gibt. Auch wenn es dann etwas teurer wird.

Liebe Himiway, Kundenservice ist mega!!!
Hab jetzt schon 3 Crusier.
Alle Tip Top, jetzt bei meinem Defekt, wird mir versucht zu helfen!
Bei Cyrusher geht gar nichts!
Nie Cyrusher!

Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display. Most of the information that I found prior to purchasing the bike led me to believe that you could adjust the MAXPAS (3/5/9) settings in the display menu, which could be very useful for different situations. However, the Cobra Pro comes with the Ultra display that has ECO and SPORT modes defaulted to 0-5 MAXPAS in lieu of the ability to select 3/5/9. Information about this is scarce, so it is very confusing. The display information on Himiway's website is for a different model which did not even look like mine, and no updated information was shipped with the bike. Thanks again Freya for your help and the $70 coupon code.

Freya is the absolute best. Always so helpful. Its nice to have good customer service.

Thank you Freya!

Tim Mohawk

It took a long time and couple discusion but at the end it was a good result.

Freya correctly diagnosed a faulty pedal as the cause of a clacking noise on each revolution on my brand new Zebra. I went to a local store and bought a pair of pedals (for $45). That corrected the problem!! Himiway credited my account for $20.00.

Freya has gone above and beyond to help deal with the issues I'm having with my bike motor.
Helped line up a proper replacement even after the site listed the motor as no longer available.

Also very appreciative about working with my situation being outside warranty literally a day after the issue came up.

We purchased a Himiway Zebra Step-Thru Electric Bike and have absolutely loved it. I recently purchased their child/pet trailer and when it showed up, they accidentally sent the wrong one. I emailed them about the error and they quickly got it corrected. Very happy with my purchase and their customer service.

The bike looks and feels great. Instructions were a little confusing at first as there were a few extra screws and brackets included in the box. Initials test rides was perfect. After my son rode the bike to go to school he told me the battery was dying quick. Sure enough he only got 19 miles on the first charge. Than as we took pictures for proof he only got 38 miles on the second charge. Not even close to the 60-80 miles per charge that is advertised on the Himiway website. Customer service has been quick to respond but we will see if they fix the issue. The return policy is ridiculous as well. You must retain the original box and packaging lin order to get a full refund not to mention you will also be charged $200 return fee. Had I known, it would have been this way after only two weeks of owning the bike perhaps I would have kept the packaging. Let's just see how this customer service goes. All in all, love the bike just not the weak battery life.

I run an e bike rental business and the support and their prompt responses and solving any issues as soon as possible is amazing. The best e bike company out there!

damaged my wiring harness on my cruiser and emailed support on a Sunday. They responded next day first thing and had one ready to ship and an invoice. easy peezy and quick!