Really good first time experience with this company. Bag purchased from local DIY store. Collection booked online. Driver arrived in 2-3 days and was a non-event even though we have more restricted ac... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
From start to finish … and a bit in between HIPPO managed to excel. Bag arrived in a timely manner … I asked a question about placement of the bag on my property and they came back quickly with a resp... Ver mais
A empresa respondeu
Bought a bag and collection together as a spring special so also had 30%(?) off . Bag arrive within a couple of days . The builders filled it to overflowing but Hippowaste still happily collected it n... Ver mais
A empresa respondeu
I live on a small road and the Hippo bag is easy to collect because you are not restricted on the way the bag is positioned for collection, unlike a skip which has to be 1 way only. Love Hippo, great... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Informações de contato
1000 Lakeside, PO6 3EN, PORTSMOUTH, Reino Unido
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4,8
Excelente
23 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The process from start to finish went…
The process from start to finish went very smoothly.
6 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We're so pleased to hear our process worked well for you.
Team HIPPO
Took too long to collect.
6 de julho de 2026
Resposta da HIPPO
Hello,
Thank you for your review. We're sorry to hear that your collection took longer than expected and appreciate how frustrating delays can be.
We’re always looking to improve our service, and your feedback will be shared with the team. We hope that despite the delay, the collection itself was completed smoothly.
Thank you for choosing HIPPO.
Team HIPPO
Exceptional service staff are super…
Exceptional service staff are super nice and very informative I would 100% use again 5 stars
6 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We're so pleased to hear our team made such a positive impression. Your kind words mean a lot, and we're delighted you'd use HIPPO again. Thanks for choosing us.
Team HIPPO
Effortless process
Effortless process ordered a midibag and collection. Bag arrived in the given time and was collected likewise after my phone call.
Great service.
3 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We're really pleased to hear the process was effortless from start to finish. Thanks for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Resposta da HIPPO
Thank you for the 5 star review :)
The Staff & Service
The Staff & Service were great and we will definitely use HIPPO again. We ordered the bag online and it arrived the next day, took our time filling the bag up and then rang them up and a very nice lady sorted out the pick up which took place the very next day. I suspect we were a little bit fortunate that it all went so smoothly but it was good for us. Ten Out Of Ten X
3 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your fantastic 5‑star review! We're delighted to hear everything went so smoothly, from the next day bag delivery to the quick collection once you'd finished filling it.
It's especially lovely to hear our team made such a positive impression, and we'll be sure to pass your kind comments on.
Thank you for choosing HIPPO, and we look forward to helping you again in the future.
Team HIPPO
Resposta da HIPPO
Hello,
Thank you for your 5 star review :)
Resposta da HIPPO
Hello,
Thank you for your 5 star review!!
The delivery of the hippo bag was…stress-free
The delivery of the hippo bag was quick, once ready to be picked up, we’ve had 2 bags and both picked up with-in 2 days, quick and easy very polite service, we asked for more additional advice on what we could mix which is not explained clearly when booking on line , but pick-up person, really helpful and friendly service thanks to him it was stress free
3 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We’re really pleased to hear both of your HIPPO bags were delivered and collected quickly, and that you found the service easy and stress‑free.
We especially appreciate your kind words about our collection driver, it’s great to know they were able to help with your questions and provide the advice you needed.
Thank you for choosing HIPPO, and we hope to help again with any future projects.
Team HIPPO
Hippo did a good job
Hippo did a good job. They picked up the megabag with no issues. Would use again.
22 de junho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We’re pleased to hear the Mega Bag collection went smoothly and that everything was picked up without any issues.
Thank you for choosing HIPPO, and we’re delighted to hear you’d use us again.
Team HIPPO
Convenient and well-executed work
Convenient and well-executed work. Perhaps a bit pricey.
2 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We’re pleased to hear you found the service convenient.
Team HIPPO
Quick to collect bag
Quick to collect bag, customer services were accessible and helpful. Confirmation that the transaction was closed.
2 de julho de 2026
Resposta da HIPPO
Hello,
Thank you for your 5‑star review! We’re really pleased to hear your bag was collected quickly and that our customer service team were helpful and easy to reach.
Team HIPPO
Would not use again ...
Would not use again for any future moves and probably should have stuck with a local company. Booked a man and a van and made a mistake not adding a fridge freezer not realising this was extra cost, this was fair enough and my mistake and was happy to pay the extra cost.
Not sure what happened after this but I thought my order was good to go for the date I requested. On the collection day nobody turned up so I called the customer services and confirmed they could come the next morning instead, however nobody turned up on the second attempt and I was due to complete my house sale the following day.
Called customer services and they said they could come the following day but I didn't trust anyone to turn up for the 3rd time and requested a refund instead. The people I spoke to on customer services were nice enough but blamed everything on an admin error. Customer service seems really reactive and I was constantly calling to find out what was going on, I would have expected more proactive behaviour of any admin errors especially when customers are in a stressful situation of a house sale and a short turnaround time.
29 de junho de 2026
Avaliação não solicitada
Resposta da HIPPO
Hello,
Thank you for taking the time to leave your review. We’re sorry to hear that your experience did not meet your expectations, particularly during what we appreciate can be a very stressful time when managing a house move.
While the amendment to add the fridge freezer was resolved, we sincerely apologise for the collection appointments not going ahead as planned. We understand how frustrating it must have been to rearrange the service, only for the second appointment to also be missed, especially with your house sale due to complete shortly afterwards.
We have looked into this matter following your feedback and identified the root cause of the issue. This has been addressed internally, and feedback is being provided to the relevant team to help prevent similar situations from occurring in the future.
We also appreciate your comments regarding communication.
Whilst our team worked to assist when you contacted us, we recognise that you should not have been placed in a position where you had to repeatedly chase for updates. We agree that a more proactive approach should have been taken once the issue was identified.
We're pleased to hear that our customer service team were helpful during your interactions, but we fully understand that this does not make up for the inconvenience and uncertainty caused.
Thank you again for your honest feedback and for bringing this to our attention.
Team HIPPO
The Easiest Waste Removal Solution
Absolutely the easiest way to get rid of my old, rotten fence materials. I just broke them up and stacked them in the Hippo Skip. I booked a collection and it was picked up about 2 days later. Ideal. I have mentioned Hippo to at least one person at work and will recommend Hippo to anyone that needs a skip in future.
1 de julho de 2026
Resposta da HIPPO
Hello,
Thank you for your fantastic 5‑star review! We’re delighted to hear HIPPO made getting rid of your old fence materials so easy.
It’s great to know the collection was completed quickly and that the whole process worked just as you needed it to. We really appreciate you recommending us to others :)
Team HIPPO
Easy and reliable service.
Website is clear as to sizing and what can be placed in the bags. Ordering and delivery of the bag was easy.
The pick-up is straightforward and overall the whole experience was no hassle.
An improvement for us would be a definite window for pick-up - just within a couple of days as the bag is on the street until picked up.
29 de junho de 2026
Resposta da HIPPO
Hello
Thank you for your 4‑star review! We're pleased to hear you found the website clear and the whole process easy and reliable, from ordering the bag through to collection.
We appreciate your feedback regarding collection windows and understand that a more definite pick‑up date would be helpful, especially when the bag is placed on the street.
At present, this isn't something we offer, but we do value your comments and will share them with the team. Thanks again for choosing HIPPO.
Team HIPPO
Pretty Good
Ordering, delivery and collection absolutely amazing. What was not so amazing was the response to my email query regarding any promotional codes towards a larger skip sized bag……….. which after 5 days I had no response to at all !! So unfortunately for Hippo I’ve got a metal skip coming now from Mick George and only 1 star for customer service response times
1 de julho de 2026
Resposta da HIPPO
Hello
Thank you for taking the time to leave your feedback. We're delighted to hear that the ordering, delivery, and collection process was absolutely amazing.
However, we're very sorry to learn that you didn't receive a response to your email enquiry regarding promotional offers. We understand how frustrating this must have been, especially when you were looking at further options for your project.
Your comments have been noted and will be shared with the relevant team, as timely communication is something we take seriously.
Thank you for giving HIPPO a try, and we hope we'll have the opportunity to provide a better all round experience in the future.
Team HIPPO
Very pleased with my Hippo-bag…
Very pleased with my Hippo-bag experience. Customer service was brilliant - I rang for clarification on where to place the bag for ease of collection and was responded to very promptly and helpfully. Collection was perfect - booked online and carried out within stated time frame. All very positive
1 de julho de 2026
Resposta da HIPPO
Hello
Thank you for your 5‑star review! We’re delighted to hear you had such a positive experience with HIPPO. It’s great to know our customer service team were able to provide prompt and helpful advice, and that the collection process was straightforward and completed within the expected timeframe.
Thank you for choosing HIPPO and for taking the time to share your feedback.
Team HIPPO
Resposta da HIPPO
Thank you for your positive 5 star review :)
The pick up was quick and completely…
The pick up was quick and completely fuss free.
Excellent service
1 de julho de 2026
Resposta da HIPPO
Thank you for your 5 star review!!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.