Hirelief Avaliações 38

They took me for almost 200.00. They are scamming the elderly

Do not order!!! If I could give a zero, they would have gotten it. This is a scam company. I placed my order over a month ago, they have continued to ignore my requests for a cancellation and refund, and their customer service is nonexistent. Save your time and money, go somewhere else.

This company is to avoided at all costs. They send more product than you ordered ( 3 bottles at 40 bucks each rather than 2 at 35 with one free) and then offer you 20% to keep a product that you cancelled the day it was ordered only to have it shipped two days later.
They warned me not to complain to PayPal, especially when I received a subscription order that I had not signed up for.
I did contact paypal and eventually received a full refund from PayPal when I returned the product, not at my own expense, through Canada Post.I f you have already been ripped off by this unscrupulous company ask your payment company to enter a chargeback on your behalf.
Chargebacks affect a company's financial standing.
My best advice is AVOID THIS COMPANY!

TERRIBLE COMPANY…..would not stop sending for 3 months. Consistently busy signal when called. Had emailed & waited 24 to 48 as instructed to get no response. Called PNC filed a complaint. HAVE 3 tubs, never opened, took screenshots to find out later the same day they removed invoices. Once finally thru on phone I was told email was not a cancellation l, would not give me a return address so the unopened bottles could be returned & thru my constant calling to busy signals I was told they charged may 24 & my call wasn’t until the 26, but could never get an unbusy ring. So being charged 51.41 beginning of month & 48.89 end of month for 1 tub was ridiculous. So drove to the local PNC branch and acquired a new Mac card. So not alone these ridiculous charges, but then I had to spend hours disputing these charges and acquiring my new Mac card. So please proceed in heed.

I wished I had read the reviews before I ordered from them . Same issue like all those experienced. Did not sign up for the subscription. Absolutely no response from them was billed and item shipped even though they assured us that we’ll get a response within 24-48hrs and easy cancellation available. Cancelled my card to avoid further billings and have left it to credit card company to deal with them.
So disappointed cos the product is good. Will find other website to purchase in future

I cancelled my subscription in April. I didn't receive a shipment in April or May and now all of the sudden they are shipping me another shipment! They say there is no way to stop it. I can get a refund if I return it unopened AT MY EXPENSE! At this point they are ignoring me and at no time have they admitted they made a mistake. Horrible customer service. Product not bad but not worth the frustration.

Extremely high cost for a poor product. Absolutely NO way to contact customer service, tried the only phone number listed anywhere and it rings 1 time then hangs up. Sent 4 emails to cancel UNWANTED SHIPMENTS with absolutely NO response. DO NOT ORDER THIS PRODUCT, DOES NOT WORK AND NO SERVICE FROM SUPPOSED COMPANY.

Horrible company they automatically shipped more product and when I told them to cancel they said it was to late to cancel and I then told them if they send any more product I was going to dispute the charge. I feel sorry with any one that orders from the company.

I wrote a very nasty review a couple weeks ago about this company. I will say I went through a lot. There was so much confusion on my order, my charges, and my delivery. It was overwhelming then I finally got a hold of someone in charge who was very sympathetic, very compassionate and was willing to go the extra mile for me. I finally received my product along with a very nice credit for this order. I was very happy that they made things right as I really love the product.A special thanks to the lady that finally took the one to help me.

March 25,2026 ordered two Knee Massagers for $197.90. Several weeks later they arrived in the U. S., but then didn't move from New York. I asked the HiRelief (also DBA TotalRelief, Lux Confidence) to cancel the order, but they wouldn't because it "had shipped." Several weeks later it was still in NY and was ultimately returned to China. I appealed to PayPal, got an immediate message from HiRelief saying, "If you'll withdraw your PayPal complaint, we'll refund your money immediately." I did, they didn't. Now pursuing through credit card company. Total scam.

I ordered it May 15. I was overcharged to begin with. Now I see a label has been made but that is as far as it has gotten.

It took longer than advertised to receive the product but l got it. The jar size is very misleading. What you see in their intro is not what you get. These jars are way smaller. I will never order from them again. False ads

Horrible I’ve read all of you guys reviews and it’s all the same. I encourage all of us to get together and file class action lawsuit with the Better Business Bureau and even if possible get together file a class lawsuit there should be a crime what they’re doing to every single one of us. It’s probably thousands just taking people money, not sending the product overcharging

I want to cancel my account but have no way or phone number to do so

Haven't received it. They said they couldn't deliver it. Now not replying

I have been waiting almost 2 weeks for a response. Nobody bothers to answer me about a refund.

This is the absolute best product. Back when I could order it from Amazon it was amazing. My daughter and i both use it religiously. It's amazing for pain. However, ordering it direct from the company is terrible. I placed a $125 order over 3 weeks ago. I'd read the reviews saying shipping took forever and my daughter had a long trip in a month so I figured I'd give plenty of time. Nope. It's still showing a label has been made but it doesn't even say it's shipped yet. I'm not even sure their shipping updates are up to date. And it's impossible to get a response from anyone at the company.

Truly one of the worst companies for refund and cancelations. After numerous emails, 2 months worth. I have still not seen my refund or heard from them
If you were to buy this product buy from Amazon they will cover you rather than dealing with the terrible company directly. Stay away!

Placed a 200 dollar order over two weeks ago. Never received it. Phone numbers dont work and no response with emails. SCAM company. Stay sway.
My credit company is going after them

Hirelief is a scam and fraud. Company charges credit card without giving any receipt or order confirmation. Placed order for 1 cream. Got charged for 2 on my credit card and then no order confirmation or receipt or acknowledgement. No response from customer support Total fraud. Why aren't they banned ?