Hiyacar Avaliações 

2.956
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... Ver mais

Avaliado com 4 de um total de 5 estrelas

This company offer an excellent service that on the whole works very well. However this time they for some reason believe I've gone over the daily mileage of 450 miles per day. They're investigating s... Ver mais

Detalhes da empresa

  1. Serviço de Leasing de Carros
  2. Locadora de Carros
  3. Local de Compartilhamento de Carros
  4. Clube de automobilismo

Sobre Hiyacar

Escrito pela empresa

🔎 Local cars from trusted owners

📱 Simple pricing and no deposit!

🚙 Search, book and drive




Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(2.956)

44 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Helpful help

After thinking I'd done something to the car and it wouldn't restart, a really helpful service agent on the app helped me straight away. Really couldn't ask for speedier help. I really appreciated it

21 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

As a hirer

As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.

13 de setembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great experience BUT pricey

Great experience BUT pricey.

Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time

1 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We hired a car for a job.

We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.

8 de junho de 2024
Avaliação não solicitada
logotipo da Hiyacar

Resposta da Hiyacar

Hiya Ben,

We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.

Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.

Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.

Kind regards,
Hiyacar team

Avaliado com 5 de um total de 5 estrelas

This made a very stressful holiday…

This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend

26 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect.

Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.

I would recommend anyone to use Hiyacar.

29 de setembro de 2023
Avaliado com 1 de um total de 5 estrelas

They charge £60 for cleaning which…

They charge £60 for cleaning which includes £20 administration fees, this is second time they have done with me, if your get PCN on thier cars, they will charge £40 administration to pay £6, instead they could have forwarded the PCNs straight to us and we can sort that out,
Don't fall under low prices, they have a lot of hidden charges,

19 de agosto de 2024
logotipo da Hiyacar

Resposta da Hiyacar

Hiya Sumit,

Thank you for taking the time to share your feedback with us. We regret to hear that you are dissatisfied with the fees related to cleaning and PCN administration.

To provide clarity, all of our prices and fees, including cleaning and administrative charges, are transparently listed on our website and within our terms and conditions. The administrative fee for handling PCNs reflects the significant manual effort involved from our team. We must thoroughly review each case, communicate with relevant authorities, and ensure that all documentation is accurate and complete. As a peer-to-peer car-sharing platform, we also manage the claims between car owners and drivers, which adds to the complexity of the process.

We understand how additional fees can be frustrating, but they are necessary to maintain a seamless and compliant service for both car owners and renters. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.

Thank you again for your feedback.

Kind regards,
Hiyacar team

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