Absolutely awful experience. I ordered (and paid) two items and after a month and countless urges was told they are not in stock. Zero communication / empathy. Avoid!!!
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Veja o que dizem as avaliações
Découverte de hockeystore.com par hasard en cherchant à renouveler mon équipement de hockey. Un vaste choix parmi les les plus grandes marques de l'équipement hockey à des prix plus que compétitifs.... Ver mais
Pret foarte mare pt transport de crose in exteriorul Suediei [30€]. Din 3 crose comandate au sosit in doua transporturi dar am platit doar un singur transport. E nevoie de actualizare a disponibili... Ver mais
A empresa respondeu
Super Online-Shop! Ich habe zunächst gezögert, ob sich ein Schwedischer Onlineshop mit Versand nach Deutschland wirklich lohnt und kann dies einfach nur bestätigen. Die Lieferung wurde in 2 Sendunge... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Hockeystore, your one-stop destination for all things hockey. We are the ultimate online resource for avid players, devoted fans, and everyone in between. Our mission is to provide you with the highest quality hockey equipment, apparel, and accessories—all carefully curated to meet your needs and elevate your game. Why Choose Hockeystore? Premium Selection: From top-of-the-line skates and sticks to the most reliable safety gear, our catalog features only the best from trusted brands. Expertise: Our team consists of passionate hockey professionals committed to offering you expert advice and personalized service. Whether you're a beginner or a seasoned pro, we've got you covered. Fast & Reliable Shipping: We understand that you can't wait to hit the ice. That's why we offer speedy delivery options that get your order to you when you need it. Step into the future of hockey shopping with Hockeystore. Experience the difference quality makes today!
Informações de contato
Mogölsvägen 14, 55594, Jönköping, Suécia
- 0735208949
- Support@hockeystore.com
- hockeystore.com
3,7
Bom
398 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely awful experience
Absolutely awful experience. I ordered (and paid) two items and after a month and countless urges was told they are not in stock. Zero communication / empathy. Avoid!!!
1 de abril de 2026
Avaliação não solicitada
Ok, but not great.
Ok but not great. Ordered some hockey skates and requested that they were sharpened. Delivery time was 10 to 15 days. Not the fastest but was happy to wait. I got the order confirmation on ordering but on the 12th day I was still awaiting a dispatch notice. I sent an email to see what was happening and got no reply. I sent another email on the 15th day again with no reply.
On the 17th day I filled out a contact card on the website to which they replied stating the 15 day delivery notice was for delivery to them, not what was stated on the website. They went on to say the items would be with them soon and they would dispatch on arrival. A few days later I got the dispatch notice and the skates were with me soon after. What annoyed me most was after that wait they had not even bothered to sharpened the skates. 👎
18 de fevereiro de 2026
Avaliação não solicitada
Very expensive returns
Not the slowest customer service but be sure what you order! Return costs 30-45 e depending on the product. Do not recommend ordering anything that might not fit well, like skates or any other hockey gear.
4 de março de 2026
Avaliação não solicitada
Choix, prix, service client
Découverte de hockeystore.com par hasard en cherchant à renouveler mon équipement de hockey. Un vaste choix parmi les les plus grandes marques de l'équipement hockey à des prix plus que compétitifs.
Un service client réactif suite à un petit soucis de suivi de colis.
Je recommanderais chez eux sans hésiter !
12 de fevereiro de 2026
Avaliação não solicitada
Verspätete Lieferung, teure Retoure und langsamer Kundenservice
Ich kann Hockeystore leider nicht empfehlen.
Ich habe Schlittschuhe im Wert von 370 € gekauft. Obwohl die Ware im Shop als lagernd angegeben war, erfolgte die Lieferung erst nach 7 Tagen. Zusätzlich hatte ich andere Schlittschuhe bestellt, für die ich eine Stornierungsanfrage gestellt habe. Diese wurde jedoch erst nach 4 Tagen beantwortet – zu diesem Zeitpunkt war die Ware offenbar bereits versendet worden.
Für die anschließende Rücksendung wurden mir 30 € berechnet. Diese aus meiner Sicht sehr hohe Gebühr steht in keinem angemessenen Verhältnis zu üblichen Versandkosten und war im Bestellprozess für mich nicht klar ersichtlich.
Insgesamt empfand ich den gesamten Ablauf als kundenunfreundlich: lange Reaktionszeiten, keine rechtzeitige Bearbeitung der Stornierung und hohe Kosten bei einer Retoure.
Ich empfehle zukünftigen Käufern, sich vor einer Bestellung sehr genau über die Rückgabe- und Stornobedingungen zu informieren und mögliche Zusatzkosten zu berücksichtigen.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi,
Thank you for sharing your experience. We are sorry to hear that the delivery and return process did not meet your expectations.
We would like to clarify that all information regarding return fees is available on our website, and it is the customer’s responsibility to review the terms and conditions before placing an order. We always strive to provide clear information about stock, cancellations, and returns to help our customers make informed decisions.
If anything is still unclear, or if you need further assistance, please feel free to contact us directly at support@hockeystore.com, and we will make sure to assist you promptly.
Alles bestens, 100% zufrieden
Ich muss meine Bewertung korrigieren. Die Bestellung wurde ausgeliefert - die Produktqualität passt und meine Reklamation wurde zu meiner Zufriedenheit souverän bearbeitet. Ich würde mir zukünftig wünschen, dass der Support schneller reagiert. Ansonsten bin ich glücklich und kann den Händler weiterempfehlen.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi Georg,
Thank you for sharing your feedback and for your patience while we worked on this case. We sincerely apologize for the delays and the issues with your order.
We can confirm that we have created a claim order for this case.
We apologize for the initial slow response and understand your frustration. We always respond to emails in the order they are received, and sending multiple emails for the same case can unintentionally delay the process. We have prioritized your case and ensured it is being resolved as quickly as possible.
If anything remains unclear, or if you have further questions, please contact us directly at support@hockeystore.com, and we will assist you promptly.
We appreciate your understanding and hope that once you receive the missing item, your experience can be updated to reflect a positive resolution.
Avoid
AVOID
They lie about everything:
Fast delivery – LIE
I ordered 3 weeks ago. Over a week ago, I contacted support for the first time. Until today, I have only received a promise that my order will be shipped within 48 hours — and guess what? That was a lie. Support has simply stopped replying to my emails.
Support gets back to you within 24 hours – LIE
They respond quickly when they want to promise something. But when you ask when your order will actually be shipped, they disappear.
4.7 customer rating – LIE
Check the rating on Trustpilot, HockeyStore. 33% of the reviews are negative.
They took my money, they don't ship my order and ignore my emails, isn't that what is called SCAM?
AVOID!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is certainly not the service we want our customers to experience.
We want to clarify that we always aim to process and ship orders as quickly as possible and respond to all inquiries in the order they are received. Occasionally, delays can occur due to high demand or logistical issues, and we sincerely apologize if this caused any confusion or frustration.
If you still have not received your order or require assistance, please contact us directly at support@hockeystore.com, and we will prioritize your case to ensure it is resolved promptly.
We take all feedback seriously and are constantly working to improve our communication and service.
There’s always a solution
After great communication by email, so much patients and so well willing to help, we came to a fine solution. Thank You HockeyStore for having such a nice and kind employee: Felix
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi Yvonne,
Thank you so much for your kind words! 😄
We’re thrilled to hear that Felix was able to help and that you were happy with the solution. Your feedback really means a lot to us!
We look forward to assisting you again in the future. 🏒✨
I am extremely disappointed with my…
I am extremely disappointed with my experience on your website and can say with certainty that I will never place an order with you again.
From the very beginning, the customer service has been pure chaos. I ordered the skates on January 23rd and, to this day, I am still waiting for them to arrive. According to your information, the package was allegedly already available for pickup and then returned because I supposedly did not collect it. This is simply not true.
I checked the DHL tracking page every single day and never received any pickup notification. I was told that the parcel was stored for only one day in a DHL pickup locker and then sent back. This is something I have never experienced before — normally parcels are held for at least a week.
On top of that, your customer service has been completely unhelpful. I do not receive clear answers, responses take several days, and no real effort is made to resolve the situation properly. I even offered a reasonable solution: as compensation, the skates could be sent to me via express shipping. My email was ignored.
At this point, I have been waiting for so long that the lake near my home is no longer frozen. I live in Berlin, and winters like this are rare. That is exactly why I ordered the skates quickly — to make use of this short opportunity. Now that chance is gone.
Honestly, I regret not buying skates that were twice as expensive in a physical store instead of ordering from this website. I strongly advise others not to be tempted by the low prices. Based on my experience, this platform may even be fraudulent. I have never experienced anything like this before.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi Marek,
We’re very sorry to hear about your experience and understand your frustration.
We have not been able to locate the email correspondence, but if you are still experiencing issues, please contact us directly at support@hockeystore.com
with your order details so we can assist you as quickly as possible.
Great customer service sorting out a product issue.
Great customer service sorting out a product issue. Quick, clear communication that offered a number of potential solutions. Thank you!
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Thank you so much for your kind words!
We’re really happy to hear that you were satisfied with how we handled your case. Clear and solution-focused communication is always our goal, so it means a lot to receive this feedback.
If you ever need anything in the future, you’re always welcome to contact us!
Möchte die nicht passenden Schlittschuh…
Möchte die nicht passenden Schlittschuh zurücksenden. KEINE REAKTION! Kein Retouren Schein ! Keine Informationen, gar nichts !!
Niemand meldet sich ! Seitdem ich den Retouren per Mail angefragt habe...gibt auch sonst keine Info wie die sonst funktionieren soll (Rück Versand) echt nicht professionell
25 de janeiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi Chris,
We’re sorry that the return process felt frustrating.
Looking at the correspondence, we replied to your emails, provided a return label, and processed your return. As soon as the return was handled, the refund was issued — and we’re glad to see that you later confirmed the payment was received.
Please note that returns can take up to 7–14 days to process after arrival, as stated in our return information.
We always aim to assist our customers as quickly as possible, and we’re sorry if the waiting time caused concern in this case.
Kind regards,
Hockeystore
Very good shop!
Top shop, top equipment, very friendly and helpful communication regarding service/delivery- issues. My „GO TO“ online place if I need fresh gear.
21 de janeiro de 2026
Avaliação não solicitada
Resposta de Hockeystore
Hi Suzie,
Thank you so much for your fantastic review!
We’re truly happy to hear that we’re your “go-to” shop for new gear — that means a lot to us. It’s also great to know that you’ve been satisfied with both our equipment and our communication.
We look forward to helping you again whenever you need fresh gear!
Rekommenderas – utmärkt service
Vi rekommenderar denna butik, eftersom även när ett problem uppstod med beställningen blev det löst snabbt och på ett respektfullt sätt. Kundservicen gav ett mycket positivt intryck.
27 de novembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hej!
Stort tack för din fina rekommendation! 😊
Vi blir verkligen glada att höra att du upplevde vår service som snabb, respektfull och positiv, även när det uppstod ett problem. Det betyder mycket för oss!
Tilattiin tuote
Tilattiin tuote, kun tuote viimein tuli perille niin väärähän se oli, jouduttiin maksamaan 5€ toimituskulut tuotteesta mitä ei ees tilattu. Ei näin!!!!!
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi,
Thank you for your feedback, and we are very sorry for the mix-up with your order. We completely understand your frustration regarding the wrong product and the extra shipping cost – this is certainly not the experience we want for our customers.
Please reach out to our customer service team so we can make things right and ensure any costs or issues are resolved promptly.
Thank you for giving us the opportunity to improve.
Sehr schlechter Service
Sehr schlechter Service. Beim zurücksenden eines Artikels bekommt man sein Geld nicht ganz zurück. Geld wird abgezogen obwohl der Artikel Neu und unbenutzt ist. Keine Empfehlung hier zu Bestellen!
20 de novembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi,
Thank you for your feedback. We always carefully review all returned items and make an evaluation based on that. You are welcome to check our return policy for details. If you feel that your return was not handled correctly, please don’t hesitate to reach out to us directly so we can review your case.
Vorsicht vor Gebühren Rückversand
Obwohl ich ein Foto von meinen Eishockey Schlittschuhen geschickt und nachgefragt habe, wurde nicht nach Größe gefragt, nur, dass die Kufen sehr gut passen. Die Kufen waren falsche Größe, mir wurde refund angeboten. Ohne anzugeben, dass 30,00€ Versandkosten anfallen wurden diese nachträglich abgezogen. ALSO VORSICHT PAYPAL EINSCHALTEN VOR RETOUR
16 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi,
Thank you for your feedback. We’re sorry to hear about the confusion with your return. Please note that we always review all returned items carefully and any applicable shipping costs are handled according to our return policy.
We encourage customers to check our return policy before sending items back. If you feel your return was not handled correctly, please contact our customer service team directly so we can review your case and make things right.
Ich habe bei diesem Shop eine extrem…
Ich habe bei diesem Shop eine extrem schlechte Erfahrung gemacht. Die Rücksendegebühr von 30 € wurde mir vor dem Kauf weder klar angezeigt noch ausdrücklich zur Zustimmung vorgelegt. Trotzdem sollte ich diesen Betrag zahlen, obwohl ich bereits 10 € Versandkosten getragen hatte. Auf Hinweise zu meinen EU-Verbraucherrechten wurde nicht eingegangen; stattdessen erhielt ich nur pauschale Ablehnungen ohne echte Klärung.
Der Kundenservice war kurz angebunden und nicht bereit, eine Lösung zu finden. Für mich ist das Geschäftsgebaren weder transparent noch kundenfreundlich. Ich werde hier nicht erneut bestellen und habe den Vorgang an meine Rechtsschutzversicherung weitergegeben.
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi,
We’re sorry to hear about the difficulties with your return. We always carefully review returned items and handle any applicable fees according to our return policy. To help avoid surprises, we encourage all customers to check our return policy before sending items back.
If you feel that your return wasn’t handled correctly, please reach out to our customer service team directly. We’re happy to review your case and ensure it’s resolved fairly.
These guys are really great 👍
These guys are really great. Always very fast and helpful to answer questions. Everything I’ve bought there was good delivered and quality. Think the prices are good. Love the store and will definitely buy again from them 😊 in Belgium hockey equipment from
different brands is more difficult to come by so I’m happy they are there. 😊
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi Steven,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you’ve had a positive experience with our store, from fast service to quality products. It means a lot to know that we can make hockey equipment from different brands more accessible for our customers in Belgium.
We can’t wait to welcome you back for your next order — and if you ever have questions, we’re always happy to help! 🏒
Slow, wrong products
Zwei Bestellungen, zweimal falsch. Der Kundenservice ist unkompetent.
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hi Ottis,
We’re very sorry to hear about your experience and sincerely apologize for the mistakes with your orders. This is not the standard we aim for, and we understand how frustrating it must have been.
Please contact us directly at support@hockeystore.com
with your order numbers so we can resolve this as quickly as possible and make it right.
Thank you for giving us the chance to fix this.
Still waiting for my order I placed…
Still waiting for my order I placed over a month ago. On the website the delivery time was written as 10-15 days. I contacted the costumer service, several times via email. All of those emails have stayed unanswered. Terrible costumer service and very unreliable
3 de dezembro de 2025
Avaliação não solicitada
Resposta de Hockeystore
Hello Fritz.
We’re very sorry to hear about the delay with your order and that our customer service hasn’t responded — this is not the experience we want for our customers, and we completely understand your frustration.
Please reach out to us directly at support@hockeystore.com
with your order number so we can investigate immediately and ensure your order is delivered as soon as possible. We truly appreciate your patience and the opportunity to make this right.
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