Staff are always helpful and provide useful information and advice. They know their products and will patiently guide you through all the various options to ensure you make the right purchase. My who... Ver mais
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Veja o que dizem as avaliações
Dropped into the store to enquire about a Cyrus 40 PSU and the compatibility with our XR units after so much conflicting information online. Anna and Jesse were more than helpful. They quickly got us... Ver mais
A empresa respondeu
I had a reasonably high-end Cyrus/Quad/KEF system showing its age. The team at Holburn HiFi advised the best annd most cost effective upgrade path. I purchased a pair of Fyne-Audio 502 SP speakers, a... Ver mais
A empresa respondeu
Brilliant experience choosing my hifi upgrade. Jesse offered great options and fantastic demos, and nothing was too much trouble. Customer service is far better than other Glasgow hifi shops. Highly r... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Online retailer of Audio and Visual equipment. Set apart from the rest by our in house experts that help our customers around the UK create their perfect home systems. Stores in Glasgow & Aberdeen.
Informações de contato
441 Holburn Street, AB10 7GU, Aberdeen, Reino Unido
- 01224 585713
- info@holburnonline.co.uk
- holburnonline.co.uk
4,8
Excelente
510 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lack of communication
Lack of communication. Firstly, it was not obvious when placing the order that the item was not in stock. I then got an email a couple of days later saying it was expected to be in "early next week" and would then be shipped for next day delivery. I emailed back asking if I would get DHL tracking information so I could request to leave in a safe place. No response as yet, and no delivery as of Tuesday night, and no notification of a delivery date. Update: got a response, hopefully will get delivered next week now—we'll see how it goes.
27 de maio de 2025
Resposta da Holburn Online
Hi Andrew
We apologise for any uncertainty with our communications, Sam has now been in touch and outlined the full delivery ETA and expected timescale.
Your feedback is incredibly valuable and we will strive to make our communications process better in future.
Kind Regards,
Holburn Online
Sorted out my problem professionaly
16 de maio de 2025
Resposta da Holburn Online
Hi Alan,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Purchases, Arcam A25 and Atlas Equator Achromatic 3.5 Speaker cables
Just really good customer service, coupled with really competitive prices for both my purchases!
3 de maio de 2025
Resposta da Holburn Online
Hi Keith,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Really nice people I returned amplifier…
Really nice people I returned amplifier no trouble easy to do very helpful brilliant
1 de maio de 2025
Resposta da Holburn Online
Hi John,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Resposta da Holburn Online
Hi Craig,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Outstanding throughout
Outstanding throughout . Alan’s snd Josh did a fsntastic job completing the installation and a 5 star delivery on quality snd timeliness . Outstanding work . Thanks guys !
2 de maio de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi Edward,
Thanks for leaving us the 5 stars review! I'll make sure to let Alain and Josh know! :)
Kind Regards,
Glasgow Audio
Fantastic product and service
Fantastic product and the service at Holburn (Glasgow Audio in my case) was truly excellent. One star removed because I was never made aware of the delivery time. Other than that, the experience was top notch. I’d definitely recommend.
25 de abril de 2025
Resposta da Holburn Online
Hi Stuart,
Thank you very much for taking the time to leave us a review. We are pleased to hear that you had a good experience.
Apologies for any inconvenience caused in the delivery time! we always try our best to get items out by next day delivery.
We look forward to seeing you again!
Kind Regards,
Glasgow Audio
Glasgow branch is the only audio outlet…
Glasgow branch is the only audio outlet I know that allows you to audition turntable catridges (in-house).
Jesse had three turntables armed and good to go when I arrived. The listening experience was invaluble and it what good to discuss- in a relaxed manner-the various options before settling on the one for me.
As hassle-free as buying hi fi ever can be! Thanks Jesse.
29 de abril de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi Joseph,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Replacement of a damaged Rega turntable lid
Good service - helpful staff & prompt delivery of my item
15 de abril de 2025
Resposta da Holburn Online
Hi Calum,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Still a good service by phone
Although I bought my purchases by phone it still is very good service. Friendly and helpful staff to help with my purchase.
10 de abril de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi David,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
ordering was easy and quick delivery
I absolutely love the turntable I purchased from Holburn. ordering was easy and quick delivery. The turntable arrived in perfect condition, complete with the instruction manual and all necessary parts. After setting it up, the sound quality really to be just outstanding. I'm satisfied with my purchased
5 de abril de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi Leo,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Resposta da Holburn Online
Hi Iain,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent service.
The item arrived in good time, and in perfect condition. I have played my record player, with the new stylus, and the records play beautifully. The service I received, when buying the aforementioned, was excellent.
30 de março de 2025
Resposta da Holburn Online
Hi Andrew,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent Customer Service
My item was damaged in the post but it was resolved quickly and promptly. I appreciate the excellent customer service.
25 de março de 2025
Resposta da Holburn Online
Hi Olly,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Absolutely impeccable service 🤩👍 from…
Absolutely impeccable service 🤩👍 from Holborn Online.
Following online chat to discuss my enquiry, I was met with prompt, great service and a link to place my order. Excellent communication via email and goods despatched same day. Sadly the Royal Mail delivery arrived the next day with an empty Jiffy bag!!! I contacted Holborn immediately and Jesse provided faultless customer service and replacement order received by the next day. Can’t recommend the company and particularly Jesse highly enough. Thank you
29 de março de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi Jayne,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Great guy, very helpful
Great guy, very helpful, very professional, helped me out in a very short time, brilliant!! Will definitely recommend. Think his name was Jesse
28 de março de 2025
Avaliação não solicitada
Resposta da Holburn Online
Hi Luke,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Glasgow Audio
Quick delivery and well packaged
Quick delivery and well packaged. Discounted price too. Worth the purchase.
12 de março de 2025
Resposta da Holburn Online
Hi Darin,
Thank you very much for taking the time to leave us a review. We are pleased that you had a great experience! You are always more than welcome to return to us for any future purchases or enquiries.
Kind Regards,
Holburn Online
Excellent and speedy communication.
7 de fevereiro de 2025
Amazing customer service from Ann
Amazing customer service from Ann. Great support on every step of my purchase. Product as described.
5 de fevereiro de 2025
Very helpful service and very quick…
Very helpful service and very quick delivery. As ordered twice for same item they phoned to check not mistake great customer service
11 de fevereiro de 2025
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