From when i started my claim took roughly 3.5 months to start recieving financial support. Lots of excuses from various staff which also delayed time.
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Veja o que dizem as avaliações
PLEASE DO NO BUY INSURANCE FROM THESE... They are happy to take your hard earned cash after a very pressured sale paid in for years and then as soon as you desperately need them they find the smallest... Ver mais
A empresa respondeu
I had to make a claim through Holloway after injuring myself on my motocross bike and was unable to work. Throughout the whole claims process Holloway were absolutely faultless and I can’t thank them... Ver mais
A empresa respondeu
So when you pay for an insurance to cover you when off work you expect it to pay when not working , well this one took weeks to start paying then when it did pay money it wasn’t close to your actual w... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We’re here to help our Members feel great when they are working and support them when they can’t. With Holloway Friendly’s Income Protection and Membership benefits, our Members can always live their lives in colour.
Informações de contato
Holloway House, 71-73 Eastgate Street, GL1 1PN, Gloucester, Reino Unido
- 0800 0931 535
- marketing@holloway.co.uk
- holloway.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 46% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick response and very prompt…
Very quick response and very prompt with answering my enquiry

Resposta da Holloway Friendly
Great service
I rang today and I was delt with very well and my situation resolved truly please and happy with the service.

Resposta da Holloway Friendly
It was a bit stressful initially…
It was a bit stressful initially getting the claim started and all the paperwork I needed when I was unwell. But after that, the claim was quickly sorted and paid out

Resposta da Holloway Friendly
It's always great to speak to a human…
It's always great to speak to a human being ( sorry AI) when you have concerns. This is the caring service Holloway provides for its customers without fail.

Resposta da Holloway Friendly
Old fashioned values. Great service Competitive premium.
This company is a pleasure to deal with. Natalia was friendly, but very professional and made me feel that my client was being treated as an individual, unlike some computerised versions. The call was swiftly followed by an email confirming our discussion. The premium was competitive too ! I look forward to working with them in the future.

Resposta da Holloway Friendly
Great underwriter
I've used Holloway several times previously, being a broker using whole of market I speak regularly to the underwriters at all the insurers. Jackie at Holloway is very knowledgeable. I've spoken to her on many occasions over the last 5 years, she knows what she's talking about and will go the extra mile to provide information and apply common sense to the decisions.

Resposta da Holloway Friendly
Well done Becca
Rebecca Callaghan was absolutely amazing! Really friendly and obliging. It was such a pleasure to be able to speak to someone who obviously enjoys her job. Well done Becca

Resposta da Holloway Friendly
Professional and understanding
It was very easy to contact Holloway friendly in the first instance and my call was dealt with in a very professional and respectful manner. My claim was dealt with very quickly and all payments have been made on the agreed dates. I have been in regular contact with HF and all emails have been quickly responded to. Overall I have been very pleased with my claims experience and the financial support has been really appreciated especially with Christmas so close

Resposta da Holloway Friendly
Friendly and genuinely concerned
Friendly and genuinely concerned - kept in touch and offered good advice

Resposta da Holloway Friendly
The ladies were fantastic I am
The ladies were fantastic I am
Not going to lie, the service was absolutely amazing

Resposta da Holloway Friendly
Outstanding Service
Quick response to my email.
Understood my needs well and provided the ideal solution to resolve my request. A solution I was not aware of.
Nice balance of professional advice given in a clear, concise and friendly manner.

Resposta da Holloway Friendly
Service by Paula was excellent today
Service by Paula was excellent today. It’s always a pleasure to work with Holloway.

Resposta da Holloway Friendly
Very good start to finish
Very good start to finish. Becky was nice to speak to on the phone and very helpful and clear of what I needed to do, and what Holloway would do. Easy to contact whether by phone or email and quick with replies. Overall very impressed. Thanks to Becky

Resposta da Holloway Friendly
Brilliant customer service
After being diagnosed with quite a serious disease I turned to Holloway friendly to help out with my mortgage payments. I had to wait a month for my first payment which I knew but they kept coming and this took away a lot of the stress. They've been brilliant all the way through. Becky my case manager was fantastic and was always really positive throughout my journey. She always left me with a smile on my face after our chats. Thankyou Holloway Friendly and Becky 😁

Resposta da Holloway Friendly
I couldn’t Recommend Holloway friendly…
I couldn’t Recommend Holloway friendly enough to you, they have been a massive help to me over the past 18 months whilst recovering from my injury making me unable to work. They have been nothing short of caring and supportive with regular phone calls to see how things were progressing! I honestly couldn’t thank you guys enough you have helped me so much and relieved a lot of financial pressure off my back, so I’m eternally grateful for that.

Resposta da Holloway Friendly
Stay Away!
I’m very dissatisfied with Holloway Friendly. After faithfully paying my premiums, I submitted a claim only to have it denied. They disregarded my doctor’s professional opinion and refused to pay out. It’s frustrating to pay into a policy that doesn’t provide support when you need it. I wouldn’t recommend this insurance company to anyone.

Resposta da Holloway Friendly
Don’t use Holloway Friendly under any circumstance. Don’t waste your money and your time.
This company Holloway Friendly ripped me off. I paid for the policy for 5 years and they make any excuse to not pay me. This company is a scam. I have complained about this company and I will not hesitate to take legal action as I feel I’ve been scammed. Please do not use this company.
In response to their reply: I did share all of the details with you. The broker who sold it to me is a witness and now this will become a court case. Up to now I’m still suffering and you’re refusing to pay out. Look how many people you’ve ripped off. It’s lucky I’ve found out after 5 years but even in 15 years time you would still refuse to pay out. I’m clearly not the only one complaining about your company. Sorry means nothing, I need my money back for the 5 years that I’ve paid.

Resposta da Holloway Friendly
Genuinely caring
Just an amazing experience.
Quick on the claim and payment.
And the lady who spoke to me fortnightly was very understanding and genuinely worried about my health.
Can't recommend them enough.

Resposta da Holloway Friendly

Resposta da Holloway Friendly
From start to finish an easy company to…
From start to finish an easy company to deal with . Friendly stall and great customer service. Thank you for your support

Resposta da Holloway Friendly
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