Extremely slow response when asking for authorisation 10+ days and only progressed when I chased. Now requested doctor to confirm basic facts by form so now more delays and forms to go back to clinica... Ver mais
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Veja o que dizem as avaliações
So glad i took out private health care with The Exeter. I was recently diagnosed with cateracts in both eyes and have had them both operated on in a matter of 3 months. The only thing i found wa... Ver mais
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I have been with The Exeter for many years with an income protection scheme. I had to use it recently after having a hip replacement. Angela was really helpful as we're the rest of the staff I spoke t... Ver mais
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Your staff have made every step of my treatment so easy and worry free. From January through to March consultant seen operation done, just a follow up in May to come Thank you.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Informações de contato
Emperor Way, EX1 3FD, Exeter, Reino Unido
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Muito Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sick pay after hip replacement
I have been with The Exeter for many years with an income protection scheme. I had to use it recently after having a hip replacement. Angela was really helpful as we're the rest of the staff I spoke to. They were very quick to deal with my claim which was really useful during my time off work. Thanks again, Martin Newman.
23 de abril de 2026
Resposta da The Exeter
Good morning. Newman1,
Thank you for taking the time to leave us a review. I am very please to hear you have found your policy useful when it was needed most, and that your claim was dealt with promptly. I have also passed your kind words onto Angela and the team.
Kind regard, Ruby - Member Support Specialist.
help when most needed
Helpful, supportive and reassuring throughout. Excellent so far!
1 de março de 2026
Resposta da The Exeter
Good morning, HR1,
Thank you for taking a moment to leave us a review. I am very happy to hear that you have had an excellent experience so far!
Kind regards, Ruby - Member Support Specialist.
You refused to cover a condition I had…
You refused to cover a condition I had no knowledge of prior to my taking out the policy
23 de dezembro de 2025
Resposta da The Exeter
Hi Fiona, I'm sorry to hear of your experience. If you would like to discuss this further with our claims team, your can call our Private Medical team on 0300 123 3253, their hours are 8am to 8pm Monday to Friday & 8am to 1pm Saturday. If it is an Income Protection claim, please call 0300 123 3201, option 1 . Their hours are 9am to 5pm Monday to Friday. Many thanks Denise Member Servicing Specialist.
very easy nd mostly prompt answers
23 de abril de 2026
Resposta da The Exeter
Hi Steve, thank you for taking the time to leave a review. I'm glad to hear you found our process very easy and received prompt answers from my colleagues. Many thanks Denise Member Servicing Specialist.
Positive experience….
We are extremely happy with the uncomplicated service we receive with Exeter. It usually takes them 2-4 days for them to get back to us after emailing them but the response is good and clearly explained, usually with a confirmation of coverage and a claim number.
We found it’s always better to contact them just to “tick all the boxes”.
Booking an initial online appointment on the App with a GP is easy, resulting in clear advice and an accompanying referral.
It’s best if you do your own homework regarding your choice of consultant and hospital which needs to be covered by your plan. Our experience is that they can’t really advise on individual consultants with the best references…..maybe data-protection.
We have found that some consultants have different invoice rates to what Exeter accept which can sometimes cause unwanted discussion with the consultant.
If arranging an online consultant or hospital from an external website, choose AXA from the list of insurers as Exeter is not always listed….which we did not know at the time.
19 de março de 2026
Resposta da The Exeter
Hi Neil , thankyou for leaving a 4 star review. I'm happy that your queries are clearly explained by our claims team. Many thanks Denise Member Servicing Specialist.
My life made easy
Your staff have made every step of my treatment so easy and worry free. From January through to March consultant seen operation done, just a follow up in May to come
Thank you.
23 de março de 2026
Resposta da The Exeter
Good morning, Elizabeth,
Thank you for taking the time to leave us a review. I am delighted to hear that our staff have ensured that you have had a pleasant experience throughout and that your operation was successful. We wish you all the best for your upcoming check up.
Kind regards, Ruby - Member Support Specialist
Resposta da The Exeter
Hi M A LEE, thank you for leaving a review, I am so glad that you have found us to be helpful and easy to deal with. Many thanks Jessica, Member Servicing Specialist.
One phone call and all done I continue…
One phone call and all done I continue receiving calls if I need any help as my treatment is ongoing
29 de dezembro de 2025
Resposta da The Exeter
Good afternoon, Miss Benjamin,
Thank you for taking a moment to leave us a review. I’m really pleased to hear that you’ve received ongoing contact throughout your treatment, and thank you very much for your 5‑star review.
Kind regards, Ruby - Member Support Specialist
Great service when calling to check…
Great service when calling to check things that I needed to know .
14 de abril de 2026
Resposta da The Exeter
Hi Colin, I'm delighted that my colleagues have provided you with great service when you have called. Thank you for taking the time to leave us a review. Many thanks Jessica, Member Servicing Specialist.
Resposta da The Exeter
Good afternoon, Ms Henley,
Thank you for taking the time to leave us a review. I’m very pleased to hear that you’ve received all the information you needed and that you’re happy with the service provided.
Kind regards, Ruby - Member Support Specialist
Extremely slow and protracted authorisation process
Extremely slow response when asking for authorisation 10+ days and only progressed when I chased. Now requested doctor to confirm basic facts by form so now more delays and forms to go back to clinical team so more delays expected. Have had multiple other health plans and never had anything like these delays. Not impressed at all.
17 de abril de 2026
Resposta da The Exeter
Hi Consumer, I'm so sorry to hear that the process for obtaining authorisation has been extremely slow. There are occasions where our claims team will request more information, to ensure they have everything they need to be able to progress your claim. We always aim to ensure that the claims process is as smooth and stress-free as possible for our members, and I am sorry to learn that this was not your experience. If you would like to discuss this further or wish to raise a complaint, our claims teams will be happy to assist you. Please find the relevant contact details below:
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Many thanks Jessica, Member Servicing Specialist
Hip replacement
All bills for my hip replacement paid quickly and efficiently
Very happy with the service supplied
9 de março de 2026
Resposta da The Exeter
Good afternoon, Matthew,
Thank you for taking the time to leave us a review. I am delighted to hear that your hip replacement fees were settled quickly and that you are pleased with the service you have experienced.
Kind regard, Ruby - Member Support Specialist.
So glad i took out private health care…
So glad i took out private health care with The Exeter. I was recently diagnosed with cateracts in both eyes and have had them both operated on in a matter of 3 months. The only thing i found was i was given misleading information by one adviser that i challanged and was told by another adviser that i had been given the wrong information. Also they dont always come back to you when they have requested some details by Email. Having a dedicated adviser would be do much easier
Having said all that i am very pleased with my recent dealings with them and the positive outcome.
22 de abril de 2026
Resposta da The Exeter
Good afternoon, Ap,
Thank you for taking the time to leave us a review. I’m really pleased to hear that overall you’ve been happy with your recent interactions with us. I also appreciate you sharing this small piece of feedback regarding some inconsistent information by phone and email.
I’m sorry for any confusion this may have caused and have shared your comments with the relevant team so we can continue to improve our service for our members.
If you’d like to discuss this further, please feel free to contact our Member Support Team on 0300 123 3201 (Option 2), Monday to Friday, 8am–6pm.
Kind regards, Ruby - Member Support Specialist
Good communication via email and letter
Good communication via email and letter
21 de fevereiro de 2026
Resposta da The Exeter
Hi Peter, I am so pleased that my colleagues have provided you with good communication via email and letter. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Resposta da The Exeter
Good afternoon, Mr Hiscock,
Thank you for taking a moment to leave us a review. I am delighted to hear that you have received continuous excellent service.
Kind regards, Ruby - Member Support Specialist.
Nuffield experience…
I had an operation today at the Nuffield hospital all went without a hitch all thanks to the Exeter.
22 de abril de 2026
Resposta da The Exeter
Hi Autoscene, thanks for leaving a review, I am so glad that your operation went well, wishing you all the best for your recovery. Many thanks Jessica, Member Servicing Specialist.
Efficient request process
My medical request was processed very efficiently from start to the conclusion of the process
18 de março de 2026
Resposta da The Exeter
Good afternoon, Richard,
Thank you for taking the time to leave us a review. I am very pleased to hear your request was processed quickly from start to finish and thank you for rating us 5 stars!
Kind regards, Ruby- Member Support Specialist.
Always very helpful when you need them…
Always very helpful when you need them & make the process easy.
6 de março de 2026
Resposta da The Exeter
Hi Helene, I am delighted that you have found my colleagues to be helpful and that they have made the process easy for you. Thanks for taking time to leave a review. Many thanks Jessica, Member Servicing Specialist.
I found the billing was very difficult…
I found the billing was very difficult but I had complicated matters by paying myself for the first consultation. As I have a £1000 excess I needed to at that to you.
10 de abril de 2026
Resposta da The Exeter
Good afternoon, Miss Woolley,
Thank you for taking the time to leave us a review and for sharing your feedback. I’m sorry to hear that the payment process wasn’t as clear as it could have been and that this caused some confusion. While we’re glad this was a small issue, we really appreciate you bringing it to our attention as it helps us continue to improve and make things clearer for all of our members.
Your comments have been shared with the relevant team, and we’ll keep them in mind as we review our processes going forward.
If you would like to discuss this further, please feel free to contact our Member Support Team on 0300 123 3201 (option 2), Monday to Friday, 8am–6pm.
Kind regards, Ruby - Member Support Specialist
To speak to knowledgeable and very…
To speak to knowledgeable and very helpful people
21 de abril de 2026
Resposta da The Exeter
Hi V Dyson, thank you for taking the time to leave a review, I am glad that you found my colleagues to be knowledgeable and helpful. Many thanks Jessica, Member Servicing Specialist.
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