Holsper Avaliações 

Resposta da Holsper

19 de nov. de 2025

Hi Joanne,

Thanks so much for leaving this lovely review. It’s great to hear everything washed and dried perfectly and is all ready for your new bed arriving next week — that excitement is the best feeling!

Really hope the first night with the full setup feels amazing. If you need anything at all, just let us know.

Best regards,
Holsper

Resposta da Holsper

1 de set. de 2026

Hi Rita,

We’re sorry to read this and that you’ve been left feeling this way.

We certainly don’t dismiss genuine quality concerns, and we don’t refuse to help simply because a customer reports a problem. When an item is reported as faulty, our team normally asks for the order details and some information or photos showing the issue so we can understand exactly what’s happened and assess it properly.

If an item is confirmed to have a manufacturing fault, we absolutely look at the appropriate solution, whether that’s a replacement or refund depending on the circumstances.

We’re also sorry if the questions from our team came across as unhelpful or dismissive. They’re asked so we can investigate the problem fairly, not to avoid dealing with it.

If this still hasn’t been resolved, please get back in touch with your order number so our team can review the case again.

Warm regards,
Holsper Team

Resposta da Holsper

17 de nov. de 2025

Hi Gail,

We’re really sorry for the inconvenience you’ve experienced — we never want anyone to feel disappointed with a Holsper order.

We only tried to explain that artificial lighting, especially warm yellow bulbs, can sometimes shift how colours appear in a room. Greens can look more brownish and certain tones can look different depending on the light. That explanation wasn’t meant to dismiss your concern at all.

If there’s an actual issue with the print or colouring, we’re more than happy to replace it. And just to clarify — we did not ignore or reject your request. Your return is fully accepted, and we’ve arranged a free return so you can send the set back without any cost.

Once it arrives at our warehouse, we’ll inspect it properly and make sure the right solution is provided.

Thank you for your patience, and again, we’re very sorry for the trouble caused.

Holsper Team

Resposta da Holsper

17 de nov. de 2025

Hi,

Thank you so much for taking the time to leave such a thoughtful review – I’m really happy to hear you’re pleased with the quality, packaging and delivery.

You’re absolutely right that the price reflects the higher cotton quality and thread count, so it means a lot that you noticed and mentioned it. And thank you as well for your comment about the zip colour. We really appreciate feedback from someone with experience in the clothing trade – those small details do matter.

At the moment, this design comes with a white zip as standard, but your point about a dyed-to-match or black zip on the charcoal fabric is completely valid. I’ve passed this on to our product team so we can look into updating future batches and improving the overall finish.

Thanks again for your order and for helping us get better with every collection. If you have any other suggestions or questions, we’re always happy to hear from you.

Best wishes,
Holsper

Resposta da Holsper

16 de nov. de 2025

Hi Mary,

Thanks a lot for sharing your thoughts — really glad to hear the set won you over once it arrived. We put a lot into the design, fabric choice and packaging, so it’s lovely to know the quality and presentation stood out for you.

We understand the price point isn’t the lowest, and we appreciate you giving it a chance. Hearing that you’re happy with the feel and craftsmanship means a lot to us.

If you ever need help choosing another design or have any questions, we're here.

Holsper

Resposta da Holsper

13 de nov. de 2025

Hi Lorraine,

Thank you so much for taking the time to leave a review — we're really glad to hear that you loved the fabric and that your order arrived on time.

We’d love to make your next experience absolutely perfect. Could you let us know what we can do to turn this into a 5-star experience for you? Your feedback really helps us improve.

Looking forward to hearing from you!

Warm regards,
Holsper

Resposta da Holsper

13 de nov. de 2025

Hi Jane,

Thank you so much for your review — I’m really glad to hear you love the bedding!

We completely understand your point about the pillowcases. Some pillows do run a bit fuller, and your feedback is super helpful as we continue adjusting our sizing and adding more options.

If you’d like, just let us know the pillow size you’re using and we can recommend the best fit from our current range or suggest alternatives.

Thanks again for sharing your experience — it truly helps us improve.

Warm regards,
Holsper

Resposta da Holsper

Atualizado em 13 de nov. de 2025

Hi Stewart,

Thanks a lot for taking the time to share your thoughts with us — we really appreciate it. It’s great to hear you liked the quality of the product and the packaging, and we're glad the delivery time was acceptable (though I completely understand the wish for it to be a bit faster).

We’re actively working on expanding our range, and your comment about offering more products and choices is truly helpful — it’s exactly the kind of insight we use to shape what comes next.

If you ever have suggestions on what styles or colours you'd love to see, feel free to let us know anytime. We're always here to help.

Warm regards,
Holsper

Resposta da Holsper

1 de set. de 2026

Hi Adriana,

Thank you for updating your review, and we’re glad that we were able to get in touch, arrange the return and issue your full refund in the end. Hope we can get a better review from you after the update.

We’re sorry that reaching us initially was more difficult than it should have been. That’s certainly not the experience we want our customers to have, and we understand how frustrating it must have been when you were simply trying to arrange a return.

We appreciate you confirming that the return was eventually resolved and the full refund completed. We’ll also take your comments about the initial communication on board, as that’s an area where we always want to do better.

Warm regards,
Holsper Team

Resposta da Holsper

10 de nov. de 2025

Hi Lou!

Thank you so much for the kind words.

We’re thrilled that the print, fabric quality, and craftsmanship hit the mark—and that your order arrived quickly. If you ever want care tips or matching pieces, we’re here to help.

We’d also love to see how it looks in your space—feel free to share a photo anytime!

Warmly,
Holsper

Resposta da Holsper

9 de nov. de 2025

Hi Wendy,

Reading your message genuinely made our day. It’s such a special feeling when you invest in a beautiful new bed, and we’re thrilled our bedding could match that level of luxury for you.

Hearing that you both love, love, love it — and even look forward to bedtime — is exactly why we do what we do. That soft, hotel-style comfort and elegance is what we aim for with every set, so it means a lot to know it’s landed perfectly in your home.

We can’t wait to send you another colour to dress your super king. If you need help choosing or want to explore textures and tones, just let us know — always happy to help.

Wishing you many cosy, dreamy nights ahead 🛏️✨

Warm regards,
Holsper

Resposta da Holsper

5 de nov. de 2025

Hi Rachael,

Thank you so much for your lovely feedback! We’re really happy you love our designs and quality — we always aim for that perfect balance between creativity and timeless style. 💛

We truly appreciate your patience with the delivery — we’re continuously working to make shipping faster while keeping it easy to track every step of the way.

Best regards,
Holsper

Resposta da Holsper

1 de nov. de 2025

Hi Tracey,

Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with the bedding and its quality — that means a lot to us.

Hope it brings you many cozy nights ahead!

Best regards,
Holsper

Resposta da Holsper

27 de out. de 2025

Hi Marion,

Thank you so much for your lovely feedback!

We’re thrilled to hear you’re delighted with your new duvet cover and pillowcases — and that the colour is just right. Enjoy your cosy new bedding!

Best regards,
Holsper

Resposta da Holsper

26 de out. de 2025

Hi Meg,

Thank you so much for your lovely words!

We’re delighted to hear you’ve enjoyed both of your orders 🩵. We truly believe the little details — from the invisible zips to the corner ties and packaging — make all the difference, so it’s wonderful to know they stood out to you.

We hope your bedding continues to bring a touch of luxury to your home!

Warm regards,
Holsper

Resposta da Holsper

25 de out. de 2025

Hi Sandra,

Thank you so much for your beautiful words! 🌿

We’re thrilled to hear the bedding exceeded your expectations — that’s exactly what we love to hear! It really makes us smile knowing it transformed your bedroom into something straight out of a Home Interiors shoot.

Enjoy every cozy night in your new bedding! 💛

Warm regards,
Holsper

Resposta da Holsper

24 de out. de 2025

Hi Alison,

Thank you so much for your beautiful review!

It means a lot that you’ve chosen us again — we always strive to make our products feel as special as they look. Our team will be thrilled to know their service made a difference too.

We can’t wait to help you dress your next dream bedroom!

Best regards,
Holsper

Resposta da Holsper

24 de out. de 2025

Thank you so much for your lovely words! 🥰

We’re thrilled to hear you’re still enjoying your previous blanket and that you’re happy with your new Holsper piece too.

Your continued support truly means a lot to us! ❤️

Warm regards,
Holsper

Resposta da Holsper

20 de out. de 2025

Hi Judi,

Thank you so much!

We’re thrilled you find it cosy and luxurious — that’s exactly what we aim for 🕊️✨ So glad you feel it’s worth it!

Warm regards,
Holsper

Resposta da Holsper

18 de out. de 2025

Hi Sarah,

Thank you so much for your detailed feedback and for being one of our valued returning customers — we truly appreciate your continued trust in us.

We’re really sorry to hear about the issues you’ve experienced. This is definitely not how our products are meant to perform, and we’d like to look into it further to understand what happened and make things right. Please get in touch with our customer care team so we can investigate and offer a suitable solution — whether that’s a replacement or another way to resolve the issue.

Your satisfaction means a lot to us, and we’ll do everything we can to help.

Warm regards,
Holsper Customer Care