Steamer fra Philips kortsluttet og eksploderte. Jeg har vært fornøyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt høyt. J... Ver mais
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Veja o que dizem as avaliações
Nel giro di 9 giorni ho ricevuto l'articolo, fatto il reso( per cambio modello, nessun difetto) e ricevuto l'intero importo sul conto... Se non è un'azienda affidabile ed efficiente questa, davvero... Ver mais
Ilmankostutin ihan hyvä toimi. Mutta huono toimituspalvelu. Minulle tuntemattomasta syystä lähetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona... Ver mais
Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the s... Ver mais
Detalhes da empresa
Sobre Philips Home Appliances
Escrito pela empresa
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Informações de contato
Claude Debussylaan 88, 1082MD, Amsterdam, Holanda
- info@versuni.com
- home-appliances.philips
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Machine à café Baristina
Simple, pratique et efficacité sont les 3 mots d'ordre pour la Baristina de Philips. Pour celles et ceux qui veulent un bon expresso (ou un allongé) sorti de buse sans aucune prise de tête.
Évidemment pour les plus puristes d'entre nous, je ne l'a conseille pas dû à sa trop grande simplicité et donc son manque de réglages mais pour les consommateurs simple qui veulent juste déguster un bon produit rapidement et simplement, foncez !
keine brauchbare Gebrauchsanleitung.
Ich habe die Heißluftfriteuse für meine Mutter gekauft. Sie ist 80 Jahre alt. Eine Gebrauchsanleitung gibt es nur in Bildern, die nicht ausreichend sind. Auf dem Gerät sind bei den Auswahlpunkten ebenfalls Bilder, die auch nicht eindeutig sind. Sehr schade und traurig. Meine Mutter wird sicherlich keine App dafür herunterladen. Bitte denken Sie auch an die ältere Generation. Aus Sicht des Herstellers ist bei dieser Ausfertigung eine ausführliche Anleitung nicht notwendig. Für unsere älteren Menschen ist das alles nicht mehr so selbstverständlich und wäre sehr hilfreich. Auch ich kann mit den Bildern auf dem Gerät auch nichts anfangen.

Resposta da Philips Home Appliances
Philips 7000 series irons x2 FAILURES
Philips 7000 series irons x2. Purchased 1st iron in August 2024 - almost exactly 12 months later the "auto cut-off" started cutting off after 15s of normal use. Contacted customer services & got a helpful person that apologised & sent me a replacement iron. All good (apart from the iron failure!). Roll forwards exactly 12 months and the replacement iron failed in a different way - this is an iron with a TWO YEAR WARRANTY. The iron went "pop" and the circuit breakers tripped the whole house electricity supply. This time I get the AI on WhatsApp & then apparently a person. This conversation lasts about 3 hours on & off & culminates in my being asked to plug the offending iron in again whilst it stands on a damp towel - dodgy I thought. Guess what, the element has gone and whilst the "on" light comes on, it doesn't get hot or even warm. OK they will repair it & it will take 10 days & another department will contact me about this.
Massively inconvenient to be 10 days without an iron. Even more massively inconvenient is that NO ONE has been in touch about sending the iron back for repair.
I've bought a new iron, it isn't a Philips, it will never again be a Philips.
DO NOT BUY A PHILIPS IRON. Customer services are impossible to reach, the products are not reliable.
UPDATE: this review elicited a response from Philips that indicated they would examine what had happened & get back to me - must be complicated then as 2 more working days have gone by since their reply. Tick tock, still waiting.....

Resposta da Philips Home Appliances
Einfacher Einkauf
Klare Website und reibungslose Bestellung und Bezahlung. Keine Überraschungen
Airfry Philips commandé et reçu…
Airfry Philips commandé et reçu rapidement et bien emballé. J ai pu bénéficier d une remise car j avais installé l application sur mon portable quelques jours plus tôt.
Vor meiner ersten Bestellung über…
Vor meiner ersten Bestellung über Zubehör für den Floor Cleaner OneUp, den wir geschenkt bekommen haben, hat mir Ihre Website empfohlen, mich zu registrieren zu lassen um 10% Rabatt zu bekommen. Die Anmeldung hat geklappt, auch die Bestellung, jedoch wurde der Rabatt nicht berücksichtigt und nicht abgezogen. Ein Chat hat absolut nicht hingehauen, die imaginäre "Person" kam überhaupt nicht damit zurecht. Danke, das war's für mich...
Ich werde mich dann wieder abmelden und anderswo kaufen.

Resposta da Philips Home Appliances
Non è più Philips ma una holding Cinese.
Sono cliente da anni, ed anni fa era davvero un'ottima garanzia, oggetti ben fatti, qualità, assistenza, non economici ma assolutamente affidabili, adesso che è stata venduta all'ennesima holding Cinese qualità e servizio sono colati a picco, dovrebbero smettere di nascondersi dietro il marchio Philips e lasciare unicamente il nuovo marchio ma giocano sul fatto che le persone credono di acquistare ancora Philips, state alla larga, pagate le stesse cinesate ad un prezzo premum e ve lo garantisco, nulla di quello che fanno è di qualità paragonabile al passato, meno che mai l'assistenza totalmente ridicola ed inutile.

Resposta da Philips Home Appliances
Hyvä ostos
Ilmankostutin ihan hyvä toimi.
Mutta huono toimituspalvelu. Minulle tuntemattomasta syystä lähetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona koko päivän, eikä lähetti edes ilmestynyt paikalle tai soittanut minulle. Päivän päätteeksi minun piti ajaa itse noutopisteeseen. Tämä aiheutti minulle paljon haittaa.
Easy to find and order
Easy to find and order, exactly what I wanted, delivery time was acceptable
Gesamtproblemlose Abwicklung des…
Gesamtproblemlose Abwicklung des Internet. Kaufes mit Anforderung, Lieferung und Versandtechnik.
Top Produkte
Bin bisher immer zufrieden mit den Lieferungen von Philips gewesen, so auch dieses Mal. Die Qualität der Produkte macht echt den Unterschied.
Profesjonalna obsługa szybka realizacja…
Profesjonalna obsługa szybka realizacja zamówienia przystępne ceny polecam
Gute Qualität und schneller Versand
Bisher hat jedes Philips-Produkt, das ich gekauft habe, meine Erwartungen voll erfüllt. Die Qualität war immer sehr gut und auch der Versand ging jedes Mal schnell und problemlos. Ich bin rundum zufrieden und würde jederzeit wieder bei Philips bestellen.
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