Martin ( nepamätám si priezvisko) mi pomohohol dnes porozumieť lepšie ako funguje zapožičiavanie cenných papierov a hneď som si túto funkciu aj aktivovala. Tiež mi vysvetlil čo znamenajú záporne úroky... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ze względu na proces weryfikacji danych personalnych nie miałem możliwości otwierania nowych pozycji przez miesiąc. Pomimo wielokrotnych kontaktów z pracownikami nie byłem w stanie uzyskać informacji,... Ver mais
A empresa respondeu
Za duża prowizja 20USD za zakup obligacji amerykańskich, za wysoka minimalna wartość zakupu (10 tys USD). Minimum powinno być 1000 USD, a prowizja maksymalna 2-3 USD. Brak możliwości zakupu rożnego... Ver mais
A empresa respondeu
Co za tym przemawia, wg mnie jest to tradycja, idac dalej nabyte przez te lata doswiadczenie, ktore procentuje uczciwoscia w relacjach z ponad milionowa rzesza klientow z calego swiata. Ja rowniez dol... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Saxo Bank CEE serves clients across Central, Eastern and Southern Europe, including Poland, the Czech Republic, Greece, Slovakia, Romania and other countries throughout the region. Based in Prague, Czech Republic, Saxo Bank CEE acts as a regional service hub, providing local support and expertise while clients maintain their contractual relationship with Saxo Bank A/S in Denmark.
What do we offer?
Escrito pela empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Informações de contato
Na Poříčí 3a, 110 00, Praha 1, República Tcheca
- +420 226 201 580
4,8
Excelente
370 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Saxo Group - Saxo CEE
Dear Pavlos,
Thank you very much for your positive review! We are delighted to hear that you find our platform trustworthy and user-friendly. We work hard to ensure that our users have a great experience, and your feedback confirms that we are on the right track.
If you have any further comments or suggestions for improvement, please feel free to share them with us.
Best regards,
Anna, Saxo Bank
Saxo is having a great platform and an…
Saxo is having a great platform and an extensive range of products and an extremely user friendly environment.
There are some drawbacks though that make Saxo less attractive from competitors like IB.
Still high commissions even though though it has been a good effort lately (e.g 2USD /US contract options, 0,08% trade commission for equities, custody fee, exchange rate 0,25% etc) also no advance screening tool, and lack of fundamental research.
In my opinion if they improve on the above they will be increasing enormously their market share especially for the European traders/investors
3 de junho de 2024
Resposta da Saxo Group - Saxo CEE
Dear Apostolos Grivas,
Thank you for taking the time to leave us feedback. We have noted all your words. We strive every day to improve our services and conditions.
Please don't hesitate to reach out to us if there is anything we can do for you.
Best regards,
Amir | Client Service
Some ETFs cannot be traded due to client classification + Eastern European stock availability needs to be improved
In general, Saxo is a really nice platform. This is where I would see my future trading activity. I see however some disadvantages:
- due to my current client classification, I cannot trade specific instruments, like iShares Global Clean Energy UCITS ETF, VanEck Gold Miners UCITS ETF and many others
- I would like to be able to trade also via Saxo many more Eastern European stocks, like OTP, Richter, MOL, Magyar Telekom, Waberer's, Banca Transilvania, Hidroelectrica, Romgaz, Arobs, Petrom and many others. These are not available in Saxo platform, even if specific shares can be requested to be available, but with huge fee to be paid on client side, which is, of course, to be avoided
Should these drawbacks be resolved, I would really like to recommend Saxo to my fellow local traders for daily use.
Thanks a lot!
3 de junho de 2024
Resposta da Saxo Group - Saxo CEE
Dear Zoltán Haraszy,
Thank you for taking the time to leave us a review. We truly appreciate your feedback. We are sorry to hear that you didn't find all the instruments you were interested in on our platform. However, please know that you always have the ability to request new instruments to be added.
Regarding certain ETFs, we understand that it can be a struggle. However, we must adhere strictly to regulations, and it is essential to note that a valid Key Information Document (KID) must always be in place for your country of residence, so that the fund can be traded legally. On our website, we offer a very useful filter where you can easily view accessible alternatives.
We value your input and are here to enhance your experience.
Best regards,
Amir | Client Service
Brak możliwości kontaktu w języku polskim w zakresie pracy działu KYC
Brak możliwości kontaktu w języku polskim - konsultanci nie zawsze oddzwaniają, brak możliwości ustalenia kiedy zostanie odblokowany dostęp do rachunku (blokada na miesiąc czasu !)
3 de junho de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Panie Grzegorzu,
bardzo nam przykro, że proces KYC przysparza Panu niedogodności.
Proszę pozwolić, że przyjrzymy się sprawie i skontaktujemy się z Panem.
Pozdrawiam serdecznie,
Anna, Saxo Bank
Otrzymałem odpowiedź na swoje pytanie.
3 de junho de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo CEE
Szanowny Kliencie,
uprzejmie dziękujemy za miłe słowa.
Cieszymy się, że mogliśmy pomóc i zapraszamy do kontaktu w przypadku ewentualnych pytań w przyszłości.
Pozdrawiam serdecznie,
Anna, Saxo Bank
Reliable broker with nice pricing and…
Reliable broker with nice pricing and platform.
25 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Dear Aleksejs,
Thank you for taking the time to share your experience with Saxo.
I'm delighted to hear that you are satisfied with our platform and pricing structure.
Once again, thank you for your kind words.
I wish you a pleasant day.
Regards,
Karla, Client Service
Resposta da Saxo Group - Saxo CEE
Dear Andrius,
we appreciate your kind words. We strive to give good service, and we are glad to hear, that you are satisfied with it.
We wish you best of luck with your investments.
Kind regards,
Anna, Saxo Bank
Co możecie poprawić
Witam. W apce mobilnej brakuje wyskakującego powiadomienia w androidzie że na moje konto wpłynęła dywidenda.
Pozdrawiam!
21 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Panie Tomaszu,
dziękujemy za pięciogwiazdkową oceną i feedback z Pana strony.
Mamy nadzieję, że nasze kolejne zmiany i udoskonalenia platformy wpłyną pozytywnie na Pana ocenę naszej platformy.
Pozdrawiam serdecznie,
Anna, Saxo Bank
Wysoki poziom obsługi
Wysoki poziom obsługi, funkcjonalna platforma, oprocentowane środki, możliwość automatycznej reinwestycji dywidend.
21 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Kliencie,
uprzejmie dziękujemy za miły słowa.
To dzięki takim klientom jak Pan możemy stale ulepszać i oferować najlepsze możliwe usługi. Mamy nadzieję, że nadal będziemy zdobywać Pana zaufanie.
Pozdrawiam serdecznie,
Anna, Saxo Bank
Lots of cons
Cons:
1) Imposes limits on what option strikes you can buy.
2) Takes 4-5 days to get a deposit withdrawn (I'm on VIP Tier)
3) Advertises low commissions, but it's still in fact a lot more expensive than IBKR. I'm up 3.8% on a stock, but due to commissions i'm $-14 in loss.
4) Customer support rep for VIP accounts used to call me every 2 days. Blocked his number. Would still call consistently wanting to tell me about stuff. Only stopped after explicitly asked to stop (at least).
5) Many stocks that do have option trading available on other platforms are not available for trading on Saxo. You can request them to be added for a fee unless you're a VIP. Shouldn't have to ask. Should just be there.
6) Some stocks have wrong price increments when buying/selling, either a bug or broker pockets the difference. E.g buy at 1.40 on Saxo but IBKR allows for 1.4000 price increments.
7) Generally Saxo is a long term hold kind of broker. If you're a day trader, you'll be paying commissions out of your a** and won't be making profit.
Pros:
1) Nice UI
16 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Dear Mr Georgiou,
Thank you for your detailed feedback that we really do appreciate from all of our clients.
We have escalated all your statements to our relevant teams and we have asked to review them accordingly.
Please feel free to contact us whenever we can be of assistance.
We remain at your service.
Best regards,
Adam I Client Services
Resposta da Saxo Group - Saxo CEE
Bonjour,
Nous vous remercions pour votre appréciation.
Notre service client reste à votre disposition pour toute information ou demande relative à la gestion de votre compte.
Cordialement
Jean-Jules
Saxo Banque.
Recenzja po kilku miesiącach uzytkowania
Przejrzysta platforma, dobre wsparcie w języku polskim, w miare niskie prowizje. Na minus stosunkowo mała ilość dostępnym ETFow w Polsce pomimo tego, że konkurencja posiada KIDy.
15 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Panie Michale,
Dziękujemy za podzielenie się Pana opinią.
Opinie naszych klientów są niezmiernie ważne dla naszego rozwoju i doskonalenia naszych usług.
Mamy nadzieję, że w przyszłości zasłużymy na 5 gwiazdek.
Wszystkiego dobrego.
Anna, Saxo Bank
awfully annoying
I don't know why, but they are awfully annoying with questions about my source of income. I gave them everything except my underwear size, but still not enough. I'm in the process of changing the broker.
30 de abril de 2024
Resposta da Saxo Group - Saxo CEE
Dear Mark,
Thank you for sharing your experience with us.
Due to bank regulatory requirements we are required to ask for particular information from our clients.
Our relevant team will be always happy to assist you in that matter and clarify any questions that might arise.
We remain at your service.
Best regards,
Adam I Client Services
Problem nie został rozwiązany
13 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Panie Karolu,
przykro nam, że Pana sprawa nie została rozwiązana.
Proszę pozwolić, że skontaktujemy się z Panem, aby rozwiązać problem.
Pozdrawiam serdecznie,
Anna, Saxo Bank
Resposta da Saxo Group - Saxo CEE
Dear Miroslaw.
Thank you for taking the time to write this review.
ETFs are inaccessible due to missing KID documentation. You are more than welcome to read more about it here: http://spr.ly/62048j7Zfi
We thank you again and wish you a great rest of the day.
Regards,
Karla, Client Services
Resposta da Saxo Group - Saxo CEE
Dear Matija,
Thank you for taking the time to write this pleasant review.
We are pleased to hear that you are satisfied with our services.
We thank you again and wish you a great rest of the day.
Regards,
Karla, Client Service
Customer support is the best!
I had several questions, that I asked in a Chat, where I chated with agent Harshita.
I received all answers quickly and it was clear for me. Thank you for your support.
9 de maio de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo CEE
Dear Don,
We are happy to hear you have had great experience at Saxo.
Thank you for sharing your amazing experience with Saxo. It is our pleasure to provide the best possible service to our clients.
Thank you.
Kah, Client services
Perfect!
Perfect. Clear and informative. All my questions were answered. Rhanks a lot, Jakub!
6 de maio de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo CEE
Dear Marek,
Thank you so much for taking the time to write this pleasant review.
I’m glad to hear my colleague Jakub was able to assist you in a clear and informative manner. I will make sure to forward your praise to him.
We look forward to helping you again in the future.
Regards,
Karla. Client Service
Dużo możliwości np porównania akcji
Dużo możliwości np porównania akcji. Brakuje mi poszerzenia działu edukacji
1 de maio de 2024
Resposta da Saxo Group - Saxo CEE
Szanowny Panie Wojciechu,
dziękujemy za miłe słowa.
Staramy się poszerzać naszą ofertę edukacyjną w języku polskim, tym samym zachęcam Pana do zapoznania się z naszymi webinarami: http://spr.ly/62043jRL2v.
W przypadku jakichkolwiek pytań zapraszamy do kontaktu.
Miłego weekendu,
Anna, Saxo Bank
Very good and reliable
Very good and reliable . Need to have better communication with the customers (not only email and messages)
30 de abril de 2024
Resposta da Saxo Group - Saxo CEE
Dear Stefanos,
Thank you for your positive feedback!
We really do appreciate it as positive experience of our clients is our main aim at Saxo Bank.
Please note that you can reach out to our agents 24/5 via phone on the following phone numbers:
00420 226 201 580
0045 39 77 65 59
We remain at your service.
Best regards,
Adam I Client Services
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