I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... Ver mais
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I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... Ver mais
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The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Escrito pela empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Informações de contato
40 Bank Street, 26th floor, E14 5DA, London, Reino Unido
- +44 207 151 2100
4,3
Excelente
505 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product in terms of ux and…
Great product in terms of ux and service.
22 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you for the great feedback — “UX and service” is exactly the duo we aim to get right.
We’re pleased to hear the product is delivering on both fronts. If you ever spot anything we can refine further (no matter how small), we’re all ears.
Best regards
Jaya Satija
Very easy to use
20 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear colinindigodesign.net,
Thank you very much for your feedback – we’re glad to hear you find it very easy to use!
We work hard to keep the platform intuitive while still offering advanced features, so it’s great to know this is coming through on your side. If you ever have suggestions on how we can make it even smoother or more user‑friendly, we’d be happy to hear them.
Best regards
Jaya Satija
Simple
Simple, clear layout. Easy to use. And quick assistance if needed. Pricing is reasonable.
15 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Suzanne,
Thank you for the great feedback!
“Simple, clear, easy to use and reasonably priced” is exactly the kind of report card we like to bring home. It’s also good to know that when you need a hand, support is doing its job quickly.
If you ever spot something we could make even smoother or smarter, feel free to share—we’re always looking for our next upgrade.
Best regards
Jaya Satija
Very helpful and friendly staff
Very helpful and friendly staff ,problem was resolved easily .
15 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Kostas,
We're delighted to know that our team was able to assist you effectively with your issue. Your positive feedback means a lot to us and motivates our staff to continue providing great service.
Thank you for taking the time to share your experience.
Kind regards,
Saxo Client Services.
Unlike T212 which is very user…
Unlike T212 which is very user friendly, its quite complicated for me. but I'm learning it and I like it.
15 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Martina,
That’s a great way to approach it.
The platform can certainly feel more complex at first because it offers a wider range of tools and functionalities, but once you get familiar with it, it becomes much more intuitive—and it’s good to hear that you are already starting to like it.
If there are any specific areas you find confusing or would like a clearer walkthrough of, feel free to let us know and we’ll be happy to guide you through them.
Kind regards
Jaya Satija
Mukesh was very helpful.
Mukesh was very helpful.
He provided all neccessary information
I needed.
Another great Saxo Bank
experience.
Thank you
14 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Luke,
Thank you for sharing your experience with us.
It’s great to hear that your query was handled efficiently and that you received all the information you needed. I’ll make sure your comments are passed on to Mukesh and his manager, as feedback like this is very valuable to us.
If you have any further questions or need assistance in the future, please feel free to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
Saxo customer experience
Saxo have been first rate in customer focus, financial tools that are both highly informative and accessible. My contact Daniel Delgado has been very helpful in navigating all queries and responds quickly. I am pleased to have moved a substantial amount of my investments to Saxo and would recommend their services.
12 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Sean,
Thank you very much for your thoughtful feedback and for taking the time to share your experience.
We’re delighted to hear that you find our platform’s tools both informative and accessible, and that our customer focus has met your expectations. It is especially pleasing to know that Daniel has been helpful in addressing your queries and responding promptly.
We truly appreciate the trust you have placed in us by moving a substantial portion of your investments to Saxo, and we are grateful for your recommendation of our services.
If there is anything more we can do to support you or enhance your experience, please do not hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Easy to trade and easy to see…
Easy to trade and easy to see performance. Could not ask for more.
14 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Richard,
Thank you for your valuable feedback.
We’re pleased to hear that you find it easy to trade and to monitor your performance on our platform. It’s great to know the platform is meeting your expectations.
If you have any suggestions for further improvements or need assistance with any of the tools or features, please don’t hesitate to get in touch.
Kind regards
Jaya Satija | Client Services
Saxo
Shocked to receive nil interest on six figure cash balances
It took me a while to get a reason as to why I had over $100k in cash but was receiving no interest! I was not a VIP client, therefore had no interest on cash balances! Needless to say, I have moved my cash elsewhere.
1 de março de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Simon, thanks for taking the time to leave this.
We do want to clear something up though, as it may be useful for others reading this too: we do pay interest on uninvested cash balances above £5,000, and you can see exactly what that looks like using our interest calculator here: https://www.home.saxo/en-gb/campaigns/interest-rates-cal
As an investment platform first and foremost, we’ll always encourage clients to put their money to work — but we absolutely recognise that sometimes cash needs to sit on the sidelines, and we want to be fair and transparent about what that earns.
The rates won’t match a dedicated savings account, but they’re there.
If you ever want to revisit things or have questions about how it all works, I'd be more than happy to help, my email address is stuh@saxomarkets.com.
Kind Regards
Stuart
Good UK broker.
They take security very seriously which can be a bit onerous. However obviously for the greater good. I like the platform but could do with modernising to bring up to what charles schwabb, in America, offer. But better than what a lot of broker's in u.k provide.
13 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Adrian
Thank you, I really appreciate the feedback.
You’re right that our security process can add a few extra steps, but as you say, it’s there for a good reason. We’d always rather be thorough than not, and we’re continually looking for ways to improve the client experience while keeping the platform as secure as possible.
The platform is also a key area of focus for us, and feedback like this really helps us identify and close any gaps.
Great to have you with us!
Kind Regards
Stuart
good platform
13 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Mahinder
Good platform, great clients - Thank you!
Really appreciate you taking the time to leave a review. Great to have you onboard.
Kind Regards
Stuart
Excellent data presentation and cheap fees
Cheap trading fees, access to a wide range of markets and conveniently presented data
13 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Terry
That's the trifecta right there - competitive fees, broad market access and data that actually makes sense at a glance.
Really glad it's all landing well for you. Thanks for shouting about it, very much appreciated.
Kind Regards
Stuart
Their Support department is top tier
Their Support department is top tier, had some great help from Martin! Very impressed.
13 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Alex
Top tier is exactly what we're going for - so this is great to hear!
Martin will be chuffed to get a shoutout, we'll make sure it gets back to him.
Thanks for taking a moment to share this & please don't hesitate to contact us again for any help or assistance you might need in the future.
Kind Regards
Stuart
Saxo have been my broker for many…
Saxo have been my broker for many years, they always deal with an queries in a timely manner. Excellent service and product range.
13 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Matthew
Many Years and still going strong - we love that!
Long-term clients like you are what its all about and we'll always work hard to make sure every query gets handled the way you'd expect.
Here's to many more, Thank for the kind words
Kind Regards
Stuart
What a pleasure!
When I rang I was delighted to find that my call was answered by Jaya, she had dealt with a previous query. Immediately I could relax, knowing that I would get the best service and attention.
Once again she answered my query with both knowledge and patience. She eased my mind about concerns I had with a delisting company, CRH. Jaya even remembered elements of a previous conservation earlier in the month. She said she would enquire into the transfer of my shares to the NYSE and would contact me with her findings a little later in the day. Much to my satisfaction, she did just that.
Saxo can be satisfied that, in Jayo, they have a staff member of the highest quality.
Dermot.
11 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Dermot
This absolutely made Jaya's day - and ours!
It's wonderful to hear that continuity of service came through; remembering a previous conversation and actually following up on the CRH/NYSE transfer is exactly what we're here for.
Thanks for taking the time to share this and please dont hesitate to contact us in the future for any more help or information.
Kind Regards
Stuart
Eruc was kind patient and helpful
5 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you for your kind feedback.
We are very pleased to hear that Erick was patient and helpful during your interaction. Feedback like yours is greatly appreciated and will be shared with him and his manager.
If there is anything else we can assist you with, please do not hesitate to contact us.
Kind regards
Jaya Satija | Client Services
Saxo
calm and helpful
1 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you for your feedback.
I’m pleased to hear that you experienced our support as calm and helpful. Creating a reassuring and supportive environment for our clients is very important to us, and it’s great to know this came across in your interaction.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards
Jaya Satija | Client Services
Saxo
The agent quickly understood my query…
The agent quickly understood my query and resolved it to my satisfaction
1 de maio de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you for taking the time to share your feedback.
I’m very pleased to hear that your query was promptly understood and handled in a way that met your expectations. Providing clear and efficient support is a key priority for us, and it’s encouraging to know this was reflected in your experience. I will make sure your positive comments are passed on to the colleague who assisted you.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Jaya Satija | Client Services
Saxo
Tambee was very helpful and answered…
Tambee was very helpful and answered all my questions. She was polite and patient.
29 de abril de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you very much for your kind feedback.
I’m delighted to hear that our agent was able to assist you thoroughly and that you experienced her as both polite and patient. Feedback like yours is truly encouraging, and I will gladly share your comments with her and her manager.
Should you have any further questions or need support in the future, please feel free to reach out to us at any time.
Kind regards,
Jaya Satija | Client Services
Saxo
Excellent customer service from Charlotte at Saxo
Just moved to Saxo and the customer support from Charlotte has been excellent. She is quick to pick up the phone and addresses my questions professionally and efficiently.
28 de abril de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Client,
Thank you very much for your feedback and for choosing to move your business to Saxo.
I’m delighted to hear that Charlotte has been able to support you so promptly and professionally, and that your questions have been addressed efficiently. I will make sure your kind words are shared with her and her manager.
If there is anything more we can do to support you as you settle in with Saxo, please don’t hesitate to let us know.
Kind regards,
Jaya Satija | Client Services
Saxo
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