I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... Ver mais
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I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasion... Ver mais
A empresa respondeu
The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Escrito pela empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Informações de contato
40 Bank Street, 26th floor, E14 5DA, London, Reino Unido
- +44 207 151 2100
4,3
Excelente
505 avaliações
Pede aos clientes que avaliem
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7 Hours Onboarding Ordeal
Review Title: A 7-Hour Onboarding Ordeal: Tech Glitches, Poor UX, and a Rigid System
The Experience:
I attempted to move a US portfolio of 88 stocks to Saxo, but the onboarding process was an exercise in frustration. Despite spending over seven hours on manual entry, the system’s technical inadequacies made the transfer impossible.
Key Failures for Potential Users to Note:
• The "Whack-a-Mole" Search Box: The stock selection box is nearly unusable. Typing a name gives you a micro-second to select before the list scrolls wildly or goes blank. I had to restart searches for 80% of my 88 stocks.
• The "ETFs Only" Initial Bug: Initially, the transfer box would only show ETFs and Funds. It took multiple emails for "Stocks" to magically appear as an option—suggesting backend fixes are reactive rather than proactive.
• Meaningless Data Validation: The system forces an "End of Day" price check that is fundamentally flawed for long-term investors. For stocks bought in multiple tranches over years (dips and spikes), there is no "Multi-Purchase" option. You are forced to fabricate a single "average" entry, which the system then rejects if the arbitrary price doesn't hit a specific daily range.
• Small Entry Windows & No Drafts: The UI is cramped, the scrolling speed is poorly calibrated, and there is zero confirmation that your progress is being saved.
• The "3-Stock Stand-off": After manually entering 87 stocks, I was told 3 (ET, SRUUF, and MPLX) were not accepted. Instead of allowing me to simply delete those 3 and proceed with the other 84, the Saxo AI informed me I would have to restart the entire 88-stock entry from scratch.
Verdict:
Requiring a client to manually type in a large portfolio rather than using industry-standard electronic transfer protocols is archaic. I have cancelled my application and requested a refund of my £100 deposit. I am moving to somewhere like Interactive Brokers (IBKR), who may offer the automated, professional service a serious investor expects.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi John,
Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating the transfer process was for you — spending that amount of time trying to complete an onboarding task is clearly not the experience we aim to provide.
We do support portfolio transfers regularly and have hundreds of clients successfully transferring positions into Saxo each week, so the issues you describe are certainly not typical. That said, from what you’ve outlined it sounds like something may have gone wrong during the process and I’d really like the opportunity to look into this personally and help resolve it for you.
If you’re open to it, please feel free to contact me directly and I’ll be happy to assist with the transfer or review what happened, my number is 0207 151 2033, email stuh@saxomarkets.com
If you still have the portfolio details, I’m confident we can find a smoother way to complete the transfer for you.
Thanks again for the feedback — it’s genuinely helpful and I’d welcome the chance to turn this experience around for you.
Best regards,
Stuart
Onboarding with Saxo
Have just been through an Onboarding process with Saxo to allow our company to invest in the markets using Saxo as a broker. It is a time consuming process bus was made very easy by the Saxo team and in particular by Charlotte. She was in very regular communication with us and explained each step clearly and efficiently. Clear instructions were given as to the documents we needed to provide and timeframes were given as to when we were to expect a response.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Masroor
Thanks for the 5 stars and for calling out Charlotte. Company onboarding can take a bit of time, so I’m really glad she kept everything clear and on track with regular updates, straightforward document guidance and clear timelines. I’ll make sure your feedback reaches her and the team.
If there’s anything you need as you get started, just let us know. Thanks for choosing Saxo.
Kind Regards
Stuart
Jaya the customer service agent helped…
Jaya the customer service agent helped solve a tricky account issue , and 2 other agents previously could not solve it before her. It was a slightly tricky request possibly.
She got the answer then forwarded me a email in the case log and gave it back to me for my records. very good service. She went above and beyond and her english seemed very good. Response time good, everything met well. Knowledge good too.
also saxo in general has lowered its monthly fees for stock ISA its very cheap now per month and the dealing fees too have got much more cheaper..
the one small issue I saw is that in order to take part in votes for shares on company decision there is a charge of 5 USD per Share / vote to vote. So unless its a giant company ( very high stock price per share usually) it seems you will pay many multiples higher than your shares value just to cast every single vote 5USD each!!! Not sure this is just saxo doing this issue with votes being exorbitantly expensive or its industry wide? But either way its too expensive and gives smaller share holders less voting rights as they are priced out.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi
Thanks so much for the 5 stars and for calling out Jaya by name. I’m really glad she could sort a tricky issue after a couple of false starts — I’ll make sure your feedback reaches her and the team. Great to hear you’ve noticed the lower Stock ISA fee and reduced dealing costs too.
On the voting fee you mentioned: thanks for flagging it. Fees for shareholder voting can vary by market and reflect third‑party costs in the custody chain, but I appreciate your point about the impact on smaller holdings. I’ve passed this on to the team that reviews our corporate action pricing.
Thanks again for the thoughtful review — we really appreciate it.
Kind Regards
Stuart
I’ve had a really positive experience…
I’ve had a really positive experience with Saxo Group. The platform is professional, reliable, and offers a wide range of trading and investment options. Everything feels secure and well-designed, and the customer support team are knowledgeable and helpful. It’s clear they operate at a high standard within the industry.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Victoria
Thanks for taking the time to share this.
Great to hear you find the platform reliable, secure and well designed, with a broad range of trading and investment options.
I’m also glad our support team were helpful — I’ll pass your feedback on to them. We work hard to maintain high standards, and if there’s anything we can improve, please let us know.
Kind Regards
Stuart
THE most appalling and incompetent…
THE most appalling and incompetent treatment of an established customer.
I passed Saxo's vetting procedure to set up an account in 2022 and load it with approved funds to trade shares. 2 years later, they embarked on a KYC process which I understand has to happen from time to time. Unfortunately they became obsessed with my company dividends which were not physically taken out of the company but rather left in as an investment or directors loan, as I had cash reserves, as explained when I set up the account. This was not acceptable apparently, and my failure to show a bank transfer of those dividends, which did not exist, and is perfectly normal, was apparently cause for them to deny me access to my account and fire sell all my shares at a £30k loss. They even asked for the evidence that my company bought the private shares instead, would of course have been illegal - these guys are just not fit to trade. Whether or not I cash my dividends was of no relevance to my account or KYC. Do not trust your money with these out and out sharks who will throw you in a ditch for no reason.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Phil,
Thank you for taking the time to share your experience, and we're sorry you continue to feel this way.
We want to reassure you and any readers that your complaint was taken seriously and fully investigated through our internal complaints process at the time. The Financial Ombudsman Service also independently reviewed this matter and has provided their initial assessment.
Our ongoing due diligence requirements are a regulatory necessity, and when information is needed from clients, we commit to a 90-day outreach period to provide every opportunity for documentation to be submitted. We regret that a satisfactory resolution could not be reached within that window.
We have listened to feedback from situations like yours and have made meaningful improvements to our ODD procedures to better support clients through the process going forward.
Should you require any reports or documentation related to your account, please dont hesitate to reach out to us directly at stuh@saxomarkets.com and we will be happy to help.
Kind regards,
Stuart
No Updates, No Support, No Idea What’s Happening
I recently attempted an ISA transfer with Saxo and it has been an utterly frustrating experience. From the start, I received no meaningful updates on the progress of my transfer. They repeatedly told me they were waiting for information from my existing provider, but my provider had already sent everything over weeks ago and were actually waiting for Saxo to provide their bank details for the transfer!
Trying to get answers was even more frustrating. Their in-app chat will cut you off if they don’t want to deal with you, phone lines are perpetually busy with recorded messages, and emails go unanswered. The app itself is not intuitive at all, which only adds to the stress when it’s your money at stake.
Overall, Saxo’s lack of communication, poor app usability, and inability to provide support make this a very stressful and unreliable platform. I would not recommend it.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Gail
Thank you for your feedback, and I’m sorry for the experience you’ve had. I understand you’ve now cancelled your ISA transfer; while I respect your decision, I want to ensure we address what went wrong.
What we’re doing:
• Reviewing the transfer trail with our Operations team and your existing provider to confirm exactly where the process stalled, including the exchange of bank details.
• Auditing our communications (email, chat and phone) to understand the disconnections and delays you encountered.
For context, most ISA transfers complete within 3–5 weeks, depending on the provider we are reaching out too and the type of transfer. Regardless, our updates should have been clearer and more proactive—my apologies.
If you’re open to it, one question that would help our review:
• Which number did you dial when calling us, and roughly when?
How to reach us:
• Our main line is 020 7151 2100. Lines can be busy at peak times given the daily call volumes, but you should still be able to get through.
• You can also contact me directly on 020 7151 2033, or email stuh@saxomarkets.com. If you’d prefer, reply with a suitable time and I’ll call you.
If you decide to revisit an ISA transfer in future, I will personally oversee it end to end and provide regular updates to avoid a repeat of this experience.
Thank you again for raising this, and I’m sorry for the inconvenience caused.
Kind Regards
Stuart
So I wrote about my experience with…
So I wrote about my experience with Saxo several months ago and how they locked my account for four weeks and demanded everything about me bar my fingerprints,in the last week they literally took several thousand from my account, instead of my receiving the semi annual coupon from my UK government GILTS,the reverse occurred,I became poorer not richer,they deducted the coupon value, Saxo are now under new ownership and boy does it show
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Paul
Thank you for sharing your feedback, and I’m sorry for the inconvenience you’ve experienced.
On the KYC side, we’re required by regulation to verify client information and, at times, to place temporary restrictions while checks are completed. We are constantly looking to improve and update the process to provide clients with a better experience and we thank you for your patience.
Regarding your UK government gilt coupon, an unexpected negative accrual was posted to your account. This has been reversed. We’re conducting a full review to understand exactly why this occurred and will update you as soon as the analysis is complete.
Kind Regards
Saxo
Friendly and profesional customer…
Friendly and profesional customer service.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear client,
We’re genuinely delighted to read your feedback! Knowing that our customer service team made a positive impression on you truly makes our day.
If you have any questions or need further support, please feel free to reach out. We look forward to serving you again!
Best regards,
Saxo
Excellent follow up service
After my last review Saxo have been extremely proactive, in particular Stuart Hazeldine was particularly helpful in resolving the issues highlighted in a very efficent and prefessional manner.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Peter,
Thank you for sharing your experience with us! We're thrilled to hear that our follow-up service went above and beyond your expectations. Stuart is indeed a star, and we're glad he was able to resolve your issues swiftly and professionally. Being proactive is our mantra, and it's fantastic to know our efforts have made a difference.
Your feedback is like gold to us, and we truly appreciate it. Should you need anything else, don't hesitate to reach out!
Best regards,
Rik
Saxo has given me flawless service over…
Saxo has given me flawless service over the past years, always attentive and swift in their responses. The trading platform is the best I've ever used. It is immediate, transparent, and the information is logically organised so it is relatively easy to navigate through the platform without any training.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Francis,
What a delight to read your glowing review! Our team truly values your satisfaction and is committed to delivering the best support.
Hearing that our trading platform stands out as the best you've ever used is music to our ears. We put great effort into making it immediate, transparent, and easy to navigate, so your experience is as seamless as possible.
Thank you for sharing your thoughts with us. We eagerly anticipate continuing to provide you with top-notch service. Should you ever need anything, don't hesitate to reach out.
Best wishes,
Saxo
Excellent product and service at a compelling price
I've been using them for years. Key good points include:
- Good range of products and markets
- Flexible range of currencies and margin lending requirements
- Low trading costs and custody fees
- Responsive and supportive customer service
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Tom,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you've been loving our products and services for years. It’s wonderful to know that our efforts in delivering top customer service and a great platform are hitting the mark for you.
Thanks for your ongoing support and trust!
Best regards,
Saxo
Reasonable deposit requirements
Reasonable deposit requirements, wide breadth of investment vehicles. Relatively low fees and good speed of execution. Easy platform use.
14 de janeiro de 2026
Avaliação não solicitada
Imanchi was helpful and patient
Imanchi was helpful and patient
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Thank you for your kind words, Nicholas!
We're so glad to hear that Himanchi was there for you with all the support you needed.
If you have any more questions or need further assistance, feel free to reach out.
We're here to help!
Saxo
Mukesh Singh
Had a long telephone conversation this morning with Mukesh Singh, who was extremely patient and extremely helpful.
Thank you again, Mukesh
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Alex and Jean,
Thank you for your kind words! It's wonderful to hear about your positive experience with Mukesh Singh. His patience and helpfulness truly shine through in times of need. We’re glad he could assist you effectively.
If there’s anything more we can do to support you, please don’t hesitate to reach out. Mukesh and our team are always here to help.
Warm regards,
Saxo
Resposta da Saxo Group - Saxo UK
Hi David,
We truly appreciate you taking a moment to share your thoughts with us! It brings us great joy to know that our service met your expectations for being responsive and helpful.
If there's anything more we can do for you or additional feedback you'd like to share, please feel free to reach out anytime. We're here to assist, always!
Kind regards,
Rik, Saxo
Anna was courteous and professional…
Anna was courteous and professional throughout.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Ian,
Thank you for taking your time to do this positive Review.
I will let Anna know that you have had a good experience with her Service.
Kind regards
Klara, Saxo Bank
Awful
Awful, the worse trading platform i have ever used!!!!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Laurence,
The experience you describe isn’t typical of what our clients think about our platform, and I’d like to understand what happened. Please email me at stuh@saxomarkets.com with any relevant details, and I’ll investigate.
Kind regards,
Stuart
Thet have wide range of assets to…
Thet have wide range of assets to choose from including a large selection of bonds.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear SN,
Thank you for this 5-Star Review.
We highly appreciate it - Please let us know if you have any further questions or if you experience any issues in the future.
Kind Regards
Klara, Saxo Bank
After willingly agreeing to investigate…
After willingly agreeing to investigate my enquiry, I was very pleased to receive a positive and satisfactory outcome. Many thanks following up the issue and reporting back and in demonstrating willingness to provide excellent customer support.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Robert,
We genuinely appreciate your warm words regarding our customer support!
Our mission is to make sure every customer feels valued and understood, and it's fantastic to hear that we succeeded with your enquiry. Your positive feedback not only brightens our day but also inspires us to maintain and elevate our service quality. If there's ever anything else you need in the future, please feel free to get in touch.
Thank you for your continued trust!
Kind regards,
Saxo
Money was taken from my account which I…
Money was taken from my account which I have closed without my consent. Saxo sent an email in late September highlighting the charge starting in November if I did not remove the balance on the account. In October I tried to take the money out but I could not do so, I escalated and then was told try again, still I could not withdraw it. This dragged into November and I still could not withdraw the money. But Saxo took the money none the less and refuse point blank ton refund it. As a result I will be closing another account there as the client service and respect for the client is terrible.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Peter,
I’m sorry for the experience you’ve had. We’ve contacted you directly by email to put this right: we will refunded the £15 fee deducted in November.
We’re reviewing how your case was handled, particularly the access block and the KYC loop.
If you’d like to speak, please reply to our email with a suitable time.
We value your business and would really like the chance to rebuild trust. Thank you for your feedback—it helps us improve.
Best Regards
Saxo
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