I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Jacopo was a huge help to me. He was always available and patient, and he guided me in understanding Saxo's products. Without him, I would have struggled to navigate the vast world of Saxo and mana... Ver mais
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... Ver mais
A empresa respondeu
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasio... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Escrito pela empresa
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Informações de contato
40 Bank Street, 26th floor, E14 5DA, London, Reino Unido
- +44 207 151 2100
4,3
Excelente
509 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast, efficient, polite and professional service from SAXO.
The SAXO representative I spoke to listened to my requests, made an accurate note of them and confirmed that she had a complete and correct understanding.
She knew the appropriate action to take, advised me on the process, executed the changes I requested and made personal telephone contact to confirm that changes made were in place and to my satisfaction.
Overall a very fast, efficient, polite and professional service.
18 de março de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Fintan,
Thank you for sharing your experience with us!
It's wonderful to start a Friday with such positive feedback. We truly appreciate your kind words and are thrilled to hear about your satisfaction with our service.
Have a fantastic day!
Kind regards,
Emma, Saxo Bank
Amazing staff
Amazing staff, very attentive, very helpful and came back to close out the call. Unheard of these days!
7 de março de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Keith
Thank you for the kind words! We're thrilled to hear our team impressed you with their attentiveness and follow-through. It's feedback like yours that keeps us motivated to deliver top-notch service every day.
We're here whenever you need us!
Cheers,
Stuart
Comprehensive support and mostly fast…
Comprehensive support and mostly fast interaction with Client Services Associate Noah on SaxoTraderGo.
1 de março de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Adrian
Thanks for the review! We're thrilled to hear that Noah and the team provided you with comprehensive support and speedy service on SaxoTraderGO. We'll keep up the good work so you can keep enjoying your trading experience.
Happy trading!
Best Regards
Stuart
He assisted me with patience,humble and…
He assisted me with patience,humble and knowledge, I learnt a lot from him
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Abdul
Thank you for the kind words! We're delighted to hear that our team member assisted you with patience, humility, and knowledge. It's fantastic that you learned a lot from the experience. We're here to help whenever you need us!
Best Regards
Stuart
Competent helpful and friendly support
Little experience to date but Gabriela was competent and authorised to help with advice and to help define or correct any issues arising during the procedure
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi
Thanks a million for your awesome feedback! We're over the moon to hear that Gabriela was your go-to guide, making your experience both smooth and enjoyable.
As you continue your Saxo adventure, remember we're just a call away if you need anything.
Welcome aboard, and here's to many more great experiences together!
Best Regards
Stuart
Hilarious post from the CCO
After seeing a humorous post from Saxo’s CCO on LinkedIn about FX fees, I couldn’t resist writing a review in response.
Saxo is absolutely right to highlight the impact FX fees have on investing—ironically, that’s one of the main reasons I left them as my investment platform for my Stocks and Shares ISA. With other platforms offering commission-free trading, fractional shares, and FX fees that are 50% lower than Saxo’s, the decision was obvious. Add in the high commission fees and the steep minimum balance required to earn interest on uninvested cash, switching brokers was a no-brainer.
Not only has this move saved me a fortune in fees, but I also now have access to far better tools for managing my portfolio—at a lower cost—something Saxo simply failed to provide.
Do better!
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Jack
Thanks for your colourful review! We love a good debate about FX fees, and we’re proud to say our FX conversion fee of 0.25% is among the most competitive out there. While some platforms might offer lower rates, these are quite rare, and we pride ourselves on maintaining competitive spreads, especially when compared to non-zero commission brokers.
Remember, never mistake price for value. Zero-commission brokers might sound tempting, but the mechanisms behind those offers don't always guarantee the “best execution” prices. We focus on providing both value and quality service to our clients.
We’re aware that fractional shares are a hot topic, and we're always evaluating our offerings to meet our clients' needs. As for interest on uninvested cash, we're reviewing our thresholds to provide more flexibility.
Just a heads-up: we updated our fee structure in January 2024, with new minimums starting from $1 for the US stocks, £3 for the UK stocks, a 0.25% FX conversion fee, and a 0.12% custody fee per annum. We strive to offer a balance of competitive pricing and value, ensuring that our clients receive the best execution possible. Excitingly, our ISA offering will become a flexible ISA offering at the start of the new tax year in 2025, providing even more options for our clients.
With over 1 million clients investing with Saxo, we know investors have choices, and we're committed to providing a platform that offers both value and quality. We appreciate your feedback and hope you’ll consider revisiting us in the future.
If you’d like to discuss anything further or have any questions, please don’t hesitate to reach out to me directly on +44 (0)207 151 2033.
Thanks again for your insights, and happy investing!
Best regards,
Stuart
good quick service
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Louis
Thank you for your 5-star review! We're glad you enjoyed our quick service. We look forward to serving you again!
Best Regards
Stuart
The personal touch
The personal touch. It can be complicated setting up accounts for trading. Sometimes, for obvious reasons. Whenever i needed assistance both setting up and, as it happens closing my account too. They were most helpful. with the improved trading costs, when I'm trading again i will definitely be back.
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Julian,
Thank you for sharing your feedback! We're glad to hear that you found the assistance helpful during both the setup and closure of your account. It's our goal to make the process as smooth as possible for you. We're also pleased that you noticed the improved trading costs. We look forward to having you back when you're ready to trade again. If you need any further assistance in the future, please feel free to reach out to us.
Kind Regards
Klara, Saxo Bank
Great Customer Service
Very good customer service and helpful staff. I didn't have to wait too long for call to be answered and have my issue resolved. Experience was a breath of fresh air. Highly recommend Saxo!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Lisa,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that the issue was resolved. We truly appreciate your recommendation and are here to help whenever you need us.
Kind Regards
Klara, Saxo Bank
Shivam took time and patience to help…
Shivam took time and patience to help with all my queries . Was very polite and helpful .
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Mrs Patel
Thank you for your wonderful review! We're delighted to hear that Shivam was so helpful and polite. We'll pass on your kind words to him—he'll be thrilled!
If you need anything else, we're here for you. Thanks again for your feedback!
Best Regards,
Stuart
He tried his best to help and was very…
He tried his best to help and was very polite.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear John,
Thank you for your kind words. It’s always rewarding to hear that our efforts to be both helpful and polite are noticed. We strive to provide the best service possible, and your feedback is greatly appreciated.
If there's anything more we can do for you, please don't hesitate to reach out.
Kind regards,
Gabriela, Client Service
Karan was nice and took note of my…
Karan was nice and took note of my problem, but not feedback by the moment...
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Henrique
Thanks for taking the time to leave your feedback—it's like a treasure map guiding us to better service! We're sorry for the initial delay in getting back to you.
We’ve ironed out the hiccups, and we're delighted you're happy with the outcome! Your satisfaction is our top priority, and we're here to make sure your experience with us is always smooth sailing.
If you have any more questions or need assistance, just give us a shout. We're here to help!
Cheers,
Stuart
Zero is too much for Saxo! A fraudish experience?
February 2024 I was asked to update the account information for my SaxoTraderGo account. Apart from the usual statements from me about the account, Saxo demanded copies of documents that would have revealed details about my busnis arrangements with other banks, so I decided bravely to end my Saxo engagement. That became a nightmare of nearly impossible communication between me, my basis bank and Saxo Bank with strange things happening to my account. For instance one of my assets suddenly appeared to have a 'corporate action' activated which prevented its transfer to my basis bank. I had not accepted this offer to buy the asset. Who had? In the end Saxo carried through the sale without my acceptance ignoring that my basis bank several times had tried to arrange a transfer of this asset.
I can only warn against this creepy bank. It has been impossible for me as well as my primary bank to get into a meaningful dialogue with them about this problem.
Saxo's response below is not to the point. I already have an amount of exactly the same asset in my primary bank where they have NOT been exposed to any corporate actions. That raises the question: what is really going on in Saxo Bank?
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Ole,
Thank you for sharing your feedback. We sincerely apologize for the negative experience you encountered with Saxo Bank.
I would like to clarify that Saxo Bank is not responsible for corporate actions related to your assets. These actions are announced and determined by the instrument providers, and Saxo Bank does not have any involvement in these decisions. It is common for investors to be temporarily restricted from selling their instruments during specific periods when corporate actions, such as dividend payouts or purchase options, are in effect. These actions may require investors to hold the instrument to be eligible for certain rights. Some corporate actions are mandatory and processed automatically by the provider, while others allow you to choose the outcome.
As a licensed bank in the EU, we are committed to complying with strict regulations, which require us to maintain updated client information. We understand that this process should not be burdensome for our clients. If our requirements are not met, we may initially restrict your account, and eventually, terminate it, as regulations prohibit us from keeping non-compliant accounts open. Clients are notified by mail prior to termination, informing them that if compliance is not met or positions are not moved before the deadline, Saxo reserves the right to liquidate positions and transfer the remaining balance to an external bank account in preparation for account closure. We apologize for any inconvenience caused by miscommunication between us and your external bank.
If there is anything further we can do to assist you, I would be happy to look into your case. I have sent you a private request for your Saxo ID to help us locate your account, should you wish to pursue this matter further.
We wish you success with your investments.
Best regards,
Ester - Saxo Bank
Truly an absolutely abominable broker.
Truly an absolutely abominable broker.
Firstly, before opening my brokerage account I managed to get in contact with SAXO about whether they offered short selling on a specific stock. They said yes, I then went through their arduous process of opening an account. Once opened and funds were in my account, which took well over a month.
The instrument I inquired about was in fact NOT available to short. An enormous time waste, so much so I missed the opportunity to short said stock.
I gave SAXO the benefit of the doubt. Now that I have different trades on I've now have to PAY for basic market data. Your account prices will be delayed 15 minuets from the real time market. Meaning you're left guessing what your positions are actually worth unless you pay a monthly subscription
SAXO very much hides this from you until they have your funds on their books.
It's a shame as I wanted to give these guys a chance.
They also purposely make the withdrawal process for funds drawn out and needlessly convoluted compared to other big brokers Like Interactive Brokers or E Toro.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Will
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.
Regarding the availability of short selling on the specific stock you mentioned, it seems there may have been a misunderstanding during your initial inquiry. Our representatives aim to provide accurate information, but it’s clear we should have asked more detailed questions about the instrument in question. We regret the inconvenience caused by this and will review our communication process to prevent similar situations in the future.
On the topic of market data, we’re transparent about the 15-minute delay in pricing. This information is displayed on the platform, including when prices were last updated, and it's noted in the product overview. Offering live market data requires agreements with exchanges, and the associated costs are passed on to clients through subscription fees. While we can’t comment on how other providers source and structure their pricing, these fees are necessary for us to provide licensed and accurate data directly from the markets.
As for the withdrawal process, we strive to make funding and withdrawals as straightforward as possible. However, transfers back to brokers do involve added complexities, including regulatory requirements, which can take additional time compared to direct bank withdrawals. We continually review our processes to ensure they are efficient while meeting all necessary standards.
We appreciate that you gave us a chance and regret that your experience did not meet expectations. If you would like to discuss your concerns further or explore ways we can improve your experience, please don’t hesitate to reach out to our support team.
Best regards,
Stuart
Impossible to withdraw money
I have tried to withdraw multiple times to two different banks and they keep saying the other banks are rejecting it. The other banks claim they never received any transaction request and requested proof of payment request from Saxo. Saxo could not provide this. I ask live support and they say “please wait while I check this for you” and then the chat closes due to inactivity. This has happened to me multiple times. Do not use Saxo bank its a black hole and you can’t receive your money. I have $250 000 stuck here forever I guess. I hope this review stops others making the same error as I did from trusting Saxo bank.
Edit: they have responded to my trust pilot review but they have still not sent my money. They keep saying the bank is rejecting the payments but I know this is false because I have tried two different banks and they have both confirmed they have received nothing from Saxo. The issue remains unsolved and there is no suggestions from Saxo on how to withdraw the money. The time for withdrawal so far to two different banks has been one month. I will keep updating this review if they ever get back to me with a solution but at this stage I am not expecting anything, I have been communicating with support for over a month now and they can’t seem to work out how withdrawals work.
Edit 19/12/2024: I have updated this review to a 3 star because I managed to get money out of my account from an asset transfer which was quick and smooth. It is not a scam site but you have to get your money out by asset transfers to a site that will allow withdrawals. If it wasn't for this fact, I would rate it 4 or 5 stars.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Alan,
Thank you for your constructive feedback and for bringing this to our attention.
Upon checking, we observe that our payments team have been corresponding with you through an active ticket and have communicated that the beneficiary bank account you provided was invalid, hence, the funds were rejected by corresponding bank.
To provide clarity into the payments process - when transferring funds across borders or in a foreign currency (such as USD), there are typically several banks involved – known as corresponding banks.
We hope this resolves the confusion when Saxo payments team have advised you that the funds were rejected by corresponding bank due to invalid beneficiary bank account.
In the meantime, our payments team will continue to communicate closely with you to resolve the open case.
Best Regards,
Julie, Client Service
I am not very computer savvy
I am not very computer savvy. Yashi patiently went through the form that I had fill out. I had tried the form myself a few times but was unable to complete it.
Her help was pleasant and professional
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Eric
Thank you so much for sharing your experience! We're delighted to hear that Yashi was able to assist you with completing the form. We understand that some processes can be challenging, and we're glad Yashi's patience, professionalism, and support made things easier for you.
Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to Yashi and the team. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help!
Kind regards,
Stuart
Excellent easy to use APP
Excellent easy to use APP. Only shortcoming is not having real time prices in the standard costs…. Come on SAXO, Google finance and Yahoo finance offer real time prices free of charge….
21 de novembro de 2024
Resposta da Saxo Group - Saxo UK
Hi Howard
Thank you for your great feedback! We’re thrilled you find our app easy to use.
Regarding real-time prices, platforms like Google Finance and Yahoo Finance provide general data, but the prices may not always match trading prices due to licensing differences.
At Saxo, we source accurate, real-time prices directly from exchanges, which often require fees.
Having said that we do offer a refund scheme: market data fees are refunded per exchange if you make at least four trades on stocks, ETFs, or CFDs on that exchange within a calendar month.
We hope this helps clarify, and we’re always here for any further questions or feedback!
Best Regards
Stuart
Easy enough to use but support dont…
Easy enough to use but support dont awnser question or get back to you via the online chat.
14 de novembro de 2024
Resposta da Saxo Group - Saxo UK
Hi Michael,
Thank you for sharing your experience with us. We're pleased to hear that you find our platform easy to use. However, we're sorry to learn about the difficulties you've faced with our support team via chat. We strive to provide timely and effective assistance to all our clients, and your feedback is invaluable in helping us improve.
While we look into this matter, please feel free to call our team directly at 0207 151 2100. We are here to address your concerns and ensure you receive the support you need. We appreciate your business and thank you again for your feedback.
Best regards,
Stuart
SAXO Trading - Ester was great
Ester was great. She said she would investigate an question/ issue I had, despite he being away the next week. And she did - she rang the person internally, confirmed the situation and rang me back within 30 mins to confirm she had. Great.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Dear Richard,
Thank you for your feedback!
We’re delighted to hear that Ester was able to assist you so promptly.
Providing good service is one of our priorities, and it’s great to know that Ester made a positive difference for you.
If you have any more questions or need further assistance, please feel free to reach out to us.
Thank you and have a wonderful day!
Kind regards,
Arthur - Saxo
She was brilliant
She was brilliant. Polite, and ver efficient. Much appreciated!
31 de outubro de 2024
Avaliação não solicitada
Resposta da Saxo Group - Saxo UK
Hi Adam
Thank you for sharing another positive experience with us!
We're delighted to hear that our team member once again met your expectations with efficient and polite service.
Your continued support and feedback are incredibly valuable to us. We appreciate your loyalty and look forward to assisting you in the future.
Best Regards
Stuart
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