HomeAgain Pet Recovery US Avaliações 239

Hi, while I was living in the U.S., everything worked great. However, now that I’ve moved abroad with my dog, I can’t update my information to include an international phone number with a country code. I also can’t add my new city or country. I’ve emailed support, and I hope they can expand their options for travelers like my dog and me. Looking forward to hearing positive news from them.

This is a horrible company. I had my 2 14 week old kittens microchipped at my vet. I later got an email to go to their website to register my male kitten. I never received an email for my female. While registering the male kitten I saw you could register another animal. I entered my female kitten’s information and it said there was a problem and to call customer support. I called and they said this chip was assigned to another cat and they would transfer this cat to me. I said that this cat was not mine, I didn’t know the cat or this cat registered owner. They opened a case to look into the issue. Later, I got an email stating I needed to go and have my kitten rescanned and to send them a photo. I did this, submitted a photo showing my kitten, the scan showing the microchip number and the card that has the matching microchip number and my kitten’s name. I sent the photo in to support. I waited 4 days with no updates or contact. I called on the fifth day. The customer service representative said they had transferred the other cat to me. I said no this wasnt correct and explained I had sent a photo showing I had the microchip number in my kitten’s name. He looked closer and found the email and photo. After being placed on hold for several minutes he returned a said they were looking into this and it would take 1 to 5 days to resolve. I noted they already had everything for 4 days, that I had not gotten any updates and requested how much longer it would be. I was again told it would be 1 to 5 days and that it was a very “delicate” matter. So my kitten and I are still waiting and apparently there is little to no concern from HomeAgain

They want to charge a membership in order to register your pet's microchip. Look for other websites that offer free registries, instead.

Very helpful I had 2 pets registered under different accounts and Mary from the help line was super sweet and helpful in a timely manner! Always have a great experience every time I call

I recently contacted the 24/7 Health Line for poison advice. The representative I spoke with was incredibly calm and helpful. With the help of a on-call Dr, she put together a comprehensive care plan that was relayed to our vet when we arrived at the office for emergency care. I’m so grateful that I had this resource available.

Soooo satisfied, Bud is doing great, and the friendly doctors and all comforted me and then they comforted my cat!

My cat was acting all scared and they helped calm him down nicely, he got into a fight fight and scratched on the eye, but the veterenarians knew exactly how to help 😉

Apparently the vet tech Registered our pet with incorrect information. It has taken us hours to get it straightened out. No written instructions or information.

Disgusting Company - Website makes it appear you must pay the initial fee to begin services, you do not. They refuse to refund under any circumstance. Not sure how they can continue to do this, even after the class action lawsuit. No one should ever use this service. Find another one, there are plenty out there. Do NOT use HomeAgain.

We have had good experience with HomeAgain before and have recently registered a new dog with them. We chose the premium membership because it was reasonably priced and offered many benefits. We just had an issue with our 6mos old AussiDoodle and our vet couldn't see her for several hours so we called the med Hotline. A short wait and we had great professional, courteous service with constructive advice 10/28/25and peace of mind.

The lady I spoke to was extremely helpful, calming, patient and respectful. I wish I didn’t need to call but I’m thankful for this service and the assistance.

I had some issues registering the chip for our new kitten, so I called. The customer service is simply execrable. The first operator pretty much hung up on me (as I was finishing my sentence which was a simple question!), I managed to work the second, but damn they both made me feel like I was wasting their time, and couldn't wait to simply hang up, leaving me with hanging questions. Not a great feeling for something I've physically altered my kitten with. If I had known I would've taken a chip another company. Too late now :/

I’ve been paying a yearly fee for a few years. My dog escaped out of the house and someone found her. They scanned the chip and it shows it’s not active. I PAY A YEARLY FEE!!!!!!! it’s not due to be renewed until 03/03/2026!!!! I was able to locate her on FB and she’s not sitting at the humane society. It’s Saturday and they’re not open until Monday and she has to take medication daily twice a day! I’m canceling the membership as soon as I pick her up! Basically been paying for something that doesn’t work! Theft!

I received a message to renew my subscription. When I tried, it said my account was locked due to multiple attempts to access. I had tried 2 times. I messaged them and was then able to access. It was a disaster. I entered a credit card 2 times, continued to get message to enter card. Trying to exit site, message states to renew. I called customer service and no one answered. What a crap company. I just want my dog’s microchip registered.

Serious Jerks.

My cat escaped this morning. I called them - because every cat is microchipped these days.

The first thing I hear is an upsell of their premium listing… What the HECK?

My cat is MISSING - and you are upselling me?

Heartless business.

They have my cat’s info - and I have never been in this situation before - so not even sure if it works.

I pray for my cats return.

Customer service helped with my issue exactly as I expected. Very polite and helpful.

I called HomeAgain to make sure my name & address were correct on my account as I adopted a cat who already had a HomeAgain microchip from his previous parent. Casey answered the phone and was extremely helpful & informative. He sent me the emails I needed in order to submit the info for my update & it was all resolved quickly. Thank you Casey & to the HomeAgain team for your great customer service.

This is a ridiculous pet microchip recovery company! I got my puppy neutered and microchip. The vet hospital used homeagain microchip. I went online to create a new account and enroll my pup. I couldn't go pass the RED error message on their website .. cannot read properties Null (READING CONTACT).

So I sent inquiry through their website contact form, and later got message from customer service :

Please accept our condolences for the passing of your pet. Your account has been updated to reflect this sad news.... If we could be of further assistance, please do not hesitate to email or contact us.

I sent them a reply stating my pup is very much alive and their record is wrong! I didn't even get a response with apology.

I certainly cannot trust this company's database record keeping and the company itself?

As someone who works in the vet field, the customer service experience is only getting worse. On one occasion, when some neighborhood kids brought in a lost pet, HomeAgain was very unhelpful. The pet was scanned, and luckily had a chip. The agent asked that I give these minors HomeAgain’s phone number so they could sort it out themselves. Previously, I was able to get a phone number to try to contact the owner. Even after explaining that I was calling from a vet facility, I was not helped in any sense. I’m not sure what happened to the pet after that. It’s extremely disappointing being that this company advertises how much it reunites pets with their owners.

Another instance was trying to inquire about a registration to an international address. The agent was VERY snarky. After I kept repeating what country, all she kept asking was whether that country was in the US or UK, as if she was trying to make me feel dumb. She offered no help on the matter. As a final plea, I asked if there was anything she can do to help this owner & again, she was very rude (I believe her words were “yeah, I just said that). So now this owner has a microchipped cat with no contact info.

Going forward, I’m registering my pets to another microchip company. I can’t even recommend this company to others anymore. I’ve used HomeAgain over 20 years. But it seems that their agents are not properly trained or just simply don’t care. That’s not what I need if my pets ever get lost.

The reply does not excuse the carelessness and attitude of the agents that are literally there to help customers with their pets. Not providing veterinary staff with vital information is a huge red flag for a microchip company. I can only hope you can do better for others in the future.

I recently had a microchip implanted for my new kitten, and I couldn’t be happier with the peace of mind it gives me. The process was quick and my kitten barely reacted—it was over in seconds. The registration was simple, and I love that her information is securely stored so she can be identified if she ever slips outside. The chip is tiny and completely unobtrusive—no discomfort, no maintenance.

Knowing that I have a reliable way to get her back if she wanders off is priceless. If you’re a pet owner, this is a must-have for your furry family member!

Spoke to Tamara on the phone who was able to resolve my issue so fast, and she was so kind! Lovely company!!