I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assemb... Ver mais
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Veja o que dizem as avaliações
I was waiting for my Table Lamp even after a month had passed, there were no update on the delivery. What kind of faith, exactly, am I supposed to wait with? you should have provided updates along t... Ver mais
A empresa respondeu
I reached out to the customer service at Homebaa regarding a specific stool I needed, in a specific quantity that was not originally offered. They replied to me very quickly and were able to accommod... Ver mais
I was interested in a gorgeous chair on their site but had some questions so I reached out through the chat feature. Customer service was really helpful, and got back to me in a timely and precise man... Ver mais
Detalhes da empresa
- Loja de Móveis
- Bar e Restaurante com Venda de Móveis
- Loja de móveis para cozinha
- Loja de Iluminação
- Loja de móveis para sala de estar
Escrito pela empresa
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Informações de contato
19713, Newark, Estados Unidos
- service@homebaa.com
- homebaa.com
3,6
Bom
91 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was waiting for my Table Lamp even…
I was waiting for my Table Lamp even after a month had passed, there were no update on the delivery.
What kind of faith, exactly, am I supposed to wait with?
you should have provided updates along the way so that I wouldn't be left with such regrets!
3 de março de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
We sincerely apologize for the delay and understand your frustration with the lack of timely updates.
After checking your order, the shipment has been held for customs inspection, which is outside our control. During this time, tracking updates may be limited until it is released.
Our team has already reached out to you and is actively working to assist you and provide the latest update on your shipment.
Thank you for your patience and understanding.
Best regards,
Homebaa Customer Support Team
Inaccurate product descriptions, poor quality, slow shipping
I ordered a wooden shoe rack. It took months to arrive. It is very poor quality. The shelves are about as sturdy as a cracker. The description says the shelves are 10” deep but they are only 9” deep.
Update: the company emailed me about this review and asked me to “measure with a tape measure starting at zero.” As if I don’t know how to measure. But I measured again, and the shelves are actually only 8-3/4” deep, not 9”.
5 de abril de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
We’re sorry to hear about your experience and understand your concerns.
Regarding the dimension difference, slight variations can occur due to manual measurement and production tolerances, but we agree this should not cause confusion, and we appreciate you bringing it to our attention.
We also understand that the delivery time and product experience did not meet your expectations, and we sincerely apologize for that.
Our team has already reached out to you via email with a solution to address your concerns. We hope you can check your inbox and reply to us, so we can continue assisting you and work toward a resolution that meets your expectations.
Best regards,
Homebaa Customer Support Team
I have ordered 4 lights in February…
I have ordered 4 lights in February 2026 and I am still waiting on these ITEMS. Why so long?
They need to tell the customers the approximate time that they will received ITEMS and not put is in fine prints.
I just checked and was told that I will get my 4 lights in July? 5 months after I ordered the lights.
I am very, very, very disappointed. This should never take this long for any ITEMS.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
Thank you for reaching out. We completely understand your concern and sincerely apologize for any confusion. Please note that our delivery times are not as long as mentioned, and there may have been a misunderstanding regarding your order.
Could you please contact us at service@homebaa.com
with your order number? Our team will be happy to check the shipping status and provide you with the most accurate information.
We truly appreciate your patience and understanding.
Best regards,
Homebaa Customer Support Team
Garbage Furniture! Do not buy
Worst piece of furniture ever. Edges don't match up, "wood" is particle board with wood-like sticker on it. I can't believe this bookshelf was $300+. It's literally worth no more than $40 and they would only refund me $30. Total garbage.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
To properly assess the issue, we kindly requested photos of the product. As we did not receive them, we were unable to verify the concerns in detail, and the $30 refund was offered as an initial goodwill gesture based on the information available at the time.
At Homebaa, we take product quality and customer satisfaction seriously, and we always aim to provide fair and reasonable solutions. We’re still very willing to review your case further and offer a more appropriate resolution once we receive the photos.
Please feel free to contact us at service@homebaa.com
— our team will be happy to assist you.
Best regards,
Homebaa Customer Support Team
I received the plant stand today
I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assembled the plant stand and I put it to use immediately. I am very pleased. The quality is good and I would order from this company again but I would take into consideration delivery time. Letting me know about delivery time definitely would have been beneficial thus the reason for the 4 stars and not 5.
24 de março de 2026
Avaliação não solicitada
Very Honest
You are helpful with the customers, as well patient with us. We love that your company is very honest with the customers and we are grateful. Thank You.
23 de março de 2026
Avaliação não solicitada
Slow shipping and crappy products
15 de março de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
We’re sorry to hear about your experience. Our customer service team has already reached out to better understand the situation and assist with the matter.
At Homebaa, we take customer feedback seriously and are committed to providing responsive support and reliable service. If you could kindly reply to our message or contact us at service@homebaa.com, we would greatly appreciate the opportunity to assist you.
Best regards,
Homebaa Customer Support Team
We like the vast amount of products…
We like the vast amount of products they offer and their excellent service.
11 de março de 2026
Avaliação não solicitada
they were great ,my new place to shop …
they were great ,my new place to shop the store has everything
9 de março de 2026
Avaliação não solicitada
Wonderful Customer Service
I reached out to the customer service at Homebaa regarding a specific stool I needed, in a specific quantity that was not originally offered. They replied to me very quickly and were able to accommodate my request. Very helpful and professional. Cannot wait for my stools to arrive. Thanks again!
4 de março de 2026
Avaliação não solicitada
I am going through a similar experience…
I am going through a similar experience as Amanda V who order 1K worth of chairs. Ordered a lamp on Dec 2, 2025 to be delivered before Christmas. After many emails and back and forth to find out where the lamp was and when it would arrive, I was offered $10 to $28+ in shipping discounts which I refused. Unfortunately, or some may say lucky for me I paid $193.32 for the lamp which was on "Sale" compared to Amanda V's $1K for her chairs. The lamp took almost 2 1/2 months later to arrive. No instructions to put it together. I reached out to Homebaa and was sent a video in Chinese to assemble the shade on the lamp. He lame is unstable and leans over from the base. I was offered half of what I paid. However, again I refused. Why would I keep a lamp that is an accident waiting to happen. I am reaching out to my Credit Card company again as I had talk to them when I was having issue with the delivery but got an email for a delivery date and thought I would give them a chance. I was wrong because now I have a poorly designed and constructed product. Money is not easy to come by these days and whether it is $10 or thousands of dollars no one should have to suffer a loss by these companies who spend pennies on making these products.
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry that this experience did not meet your expectations.
After reviewing your order, the total transit time was 32 calendar days (22 working days), which falls within the delivery timeframe stated in our shipping policy. We understand that the timing did not align with your expectation of receiving the lamp before Christmas, and we sincerely regret the frustration this caused.
Throughout the process, we remained in communication and offered compensation in good faith to acknowledge the inconvenience. We are also sorry to hear about the stability concern and truly appreciate you bringing it to our attention.
Please rest assured that we are handling this matter seriously and are committed to working toward a fair and satisfactory outcome.
Best regards,
Homebaa Customer Support Team
Horrendous
Horrendous. Took forever to ship, didn’t even arrive with instructions for how to build, not the size promised, impossible to return. Would absolutely not buy again.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
We’re truly sorry to hear that your experience has been disappointing.
We noticed that we have not had the opportunity to communicate with you previously regarding these concerns. If installation instructions were missing, we would have been very happy to provide them promptly, as assembly guidance is available for this item.
Our team has already reached out to better understand the situation and offer assistance. You may also contact us directly at service@homebaa.com
so we can address this promptly. Please rest assured that we are committed to resolving this matter in a fair and reasonable way.
Best regards,
Homebaa Customer Support Team
I reached out to the company after not receiving any updates
I reached out to the company after ordering a bookshelf that they confirmed receipt of on Feb 6, 2026. Still, the item has yet to ship and despite multiple emails and calls I have not yet received an update. Will adjust review once I have some movement from the company. For reference, order # is: HB-96002026
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
Thank you for your patience, and we’re truly sorry for the delay.
Your order HB-96002026 has not shipped yet. We have responded to you via email with an update and explanation.
The delay is due to the factory holiday schedule, which has affected production and dispatch timelines. As operations resume, your order is being prioritized for shipment.
We sincerely apologize for the inconvenience this has caused and truly appreciate your understanding. We are closely following up to ensure your order is shipped as soon as possible.
Best regards,
Homebaa Customer Support Team
Excellent product that exceeded…
Excellent product that exceeded expectations! Top quality materials and craftsmanship. Well packaged for the long journey! Be patient, you will be pleased!
11 de fevereiro de 2026
Avaliação não solicitada
Designer Wood Leg Living Room Cushion Accent Chair
I was interested in a gorgeous chair on their site but had some questions so I reached out through the chat feature. Customer service was really helpful, and got back to me in a timely and precise manner. The chair is beautiful, and I cannot wait to work with homebaa in the future!
9 de fevereiro de 2026
Avaliação não solicitada
I DON'T THINK THEY ARE LEGIT EITHER
I ordered an item on December 9th. Still hasn't arrived. They are also very slow to respond. I tried the online texting approach, but they asked for money after they asked for my full name, zip and email. SCAM
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Homebaa
Dear Customer,
Thank you for sharing your feedback. We’re sorry for any confusion this situation may have caused.
After reviewing our communication records, we can confirm that we replied to your messages within 24 hours each time, and our conversations with you were related only to shipment updates. We never requested any additional payment from you beyond your original order.
We would also like to formally clarify that Homebaa does not request payments or personal information through unofficial channels. Any message asking for money did not come from our company. Please be assured that we only communicate with customers through our official contact channels:
📧 Email: service@homebaa.com
📞 Phone: +1 971-612-9344
We’ve arranged for a team member to reach out to you shortly to assist with your order, and we truly hope to resolve this matter for you as soon as possible.
Thank you for your understanding.
Best regards,
Homebaa Customer Support Team
Great Service!!!
Had an issue with one of the pendants and was able to resolve in just one email.
20 de janeiro de 2026
Avaliação não solicitada
Great company
Great company. Amazing customer service and the products matched exactly what was advertised. Highly recommended.
8 de janeiro de 2026
Avaliação não solicitada
Good customer service and communication.
19 de janeiro de 2026
Avaliação não solicitada
Beautiful green chandelier
I recently made a purchase of a green chandelier. The quality exceeded my expectations. I broke a globe to chandelier and reached out to Homebaa to purchase a replacement globe. They quickly sent me a replacement for free even though I broke the globe myself.
Homebaa is a great company and I couldn’t be happier with my purchase.
20 de novembro de 2025
Avaliação não solicitada
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