HomeLightsDIRECT Avaliações 206

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defectiv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

The competitive pricing for quality products made me choose Home Lights Direct as a gift for my mum for her birthday. The Customer Service has been excellent with tracking details provided quickly and... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love our solar powered outdoor light, so, when we experienced some issues with the light not performing and holding a charge, I contacted Home Lights Direct and told them about it. Initially they... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Informação fornecida por fontes externas variadas

HomeLightsDIRECT is a Specialist Retailer of Quality Indoor Lights and Outdoor Light Fittings. Free Delivery on all UK Orders over £50


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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Avaliado com 1 de um total de 5 estrelas

Learned to regret the experience with HomeLightsDIRECT

I bought 14 Philips LED GU5.3 lightbulbs from HomeLightsDIRECT a few years ago, hoping to get good value for money. Learned to regret this - over the years realised that all lightbulbs were defective - had to throw the whole lot and in the end got even cheaper ones from Wickes that do the trick.

My advice - avoid this online merchant and go for more trusted well-established brands.

30 de maio de 2026
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

We're sorry to hear the lamps did not provide the longevity you expected. As these were purchased in 2022, they are now outside the manufacturer's 2-year warranty period.

We do not appear to have a record of any faults being reported during that time. We pride ourselves on our customer service and always aim to resolve any product issues brought to our attention

Avaliado com 5 de um total de 5 estrelas

Highly recommended 👍

I have had a few orders from Home-Lights direct and have found them to be very competitively priced and the customer service and delivery process are excellent. I would highly recommend this company 👍

14 de maio de 2026
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we appreciate the positive feedback and your repeated custom

Avaliado com 5 de um total de 5 estrelas

Great prices

Great prices, quick delivery

6 de abril de 2026
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we appreciate your positive feedback

Avaliado com 5 de um total de 5 estrelas

Fast delivery and lights were as…

Fast delivery and lights were as described. Would recommend using Home Lights Direct

9 de abril de 2026
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we appreciate the positive feedback and are pleased that your items met your expectations

Avaliado com 5 de um total de 5 estrelas

Great product, great price, great service

I finally found a lampshade that fits a table lamp bought in a charity shop. Lovely! and very well priced. It took a little while to arrive, but the service overall has been excellent. Thank you!

8 de abril de 2026
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review. We are sorry your order did not arrive in reasonable time, we are pleased that you have your order and that you are happy with your purchase. We hope to serve you again soon

Avaliado com 5 de um total de 5 estrelas

Fast Delivery, Excellent Packaging & Constant Updates

Order was dispatched quickly and arrived well within the estimated timeframe. The item was excellently packaged, and communication throughout (via Shop app) was clear and consistent.

A genuinely smooth experience from start to finish. Very much looking forward to purchasing from them again.

26 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ple1ase Please don't use this company,i…,.

Please Please don't use this company,i ordered two lamp base in soft light grey what arrived was two light green bases. I contacted the company and was told to send photos which I did. Two hours later i was contacted by a very rude lady who told me that they were grey and if i did not want them i could send them back at my cost .there is no way that this colour is grey.if they are selling them as grey they are wrong,and the picture on their website is also wrong.i feel that the company and the rude lady I spoke to are treating their customers badly. I will not use this company again and i warn others not to. I am not returning them because I have changed my mind but they were wrongly supplied and i don't think they should make me pay the return postage.

13 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a Unilite brand flashlight…

I bought a Unilite brand flashlight that, for some unknown reason, wouldn't turn on. I was worried because it was my first time buying from Home Lights Direct, so I contacted customer service. They called me back in less than 24 hours and sent me a replacement within 48 hours. I didn't pay for return shipping. The experience was positive; they are trustworthy.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

beautiful moroccan style lights

Purchased 2 beautiful moroccan style lights from here. They arrived really quickly and were well packaged. The price was far cheaper than the same lights for sale on other websites. I would purchase again.

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Purchased floor lamp which was the cheapest anywhere on-line. Excellent swift delivery. Highly recommended. Thanks

2 de outubro de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we are pleased you are happy with your purchase. We hope to serve you again soon

Avaliado com 5 de um total de 5 estrelas

Great Company, no issues !

This is my second order from this Company and I have no complaints. Great products, great price and quick delivery. Thank you 😊

10 de setembro de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your positive feedback, and thank you for your returned customer. We are pleased that you are happy with your purchases and with out service

Avaliado com 4 de um total de 5 estrelas

Great customer service

My lamp arrived broken unfortunately. Emailed customer services straightaway with a photo. Got an email by return saying they had dispatched another one to me. It arrived today in perfect condition.
Excellent service all round.

10 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

under cabinet light unit

My order for an under cabinet light unit arrived within days of my placing the order on line. The unit was so well packaged there wasn’t any chance of it being damaged in transit.

Would highly recommend your company, thank you.

2 de julho de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we appreciate you taking the time to write your review. We are pleased your experience with us was positive

Avaliado com 5 de um total de 5 estrelas

A specific lampshade was required and…

A specific lampshade was required and it was much cheaper here than elsewhere, no hassle at all, very straightforward to order and I received the lamp in mint condition a few days later , highly recommended efficient store thank you 🙏

12 de junho de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for your review, we appreciate you taking the time to write your review. We are pleased your experience with us was positive

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered a light fitting online. The price plus postage was competitive.
On opening the package I found that there was a manufacturing fault with a component of the light. That evening I sent an email to their customer service address with photos of the problem. I received a reply first thing the next morning saying that they would send a replacement. They must have dispatched the new light straightaway because it arrived very quickly. Can’t fault the service.
The new light fitting was fine.

15 de maio de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you so much for your kind and detailed review! We're really glad to hear that our customer service team could resolve the issue quickly and that your replacement light fitting arrived without any problems.

We appreciate your understanding regarding the initial fault and are delighted that you're happy with the outcome. Thanks again for choosing us. We hope you enjoy your new light fitting

Avaliado com 3 de um total de 5 estrelas

Purchased two lamps

Purchased two lamps, quality rubbish, plastic. On the picture they look so nice and effective, I have to say they were dearer at another store, I certainly wouldn't be happy if I paid £40 each.

24 de março de 2025
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

Thank you for taking the time to leave your feedback, though we're sorry to hear the lamps didn’t meet your expectations. We aim to ensure all our product images and descriptions are as accurate as possible, and we're disappointed to hear you felt the quality didn’t reflect this.

We always want our customers to be happy with their purchase, so if you'd like to discuss a return or exchange, please reach out to our customer service team and we’d be happy to help.


Best regards,
Home Lights Direct

Avaliado com 5 de um total de 5 estrelas

Thank you Lisa

A small hiccup in the beginning but dealt with efficiently and quickly by Lisa. Quality of goods were spot on. Thank you.

17 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Table lamps

Purchased 2 lamps before Xmas one shade damaged, Contacted company twice no reply. Reply apparently went into junk mail, so soon replied after sending an email. Problem solved.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da HomeLightsDIRECT

Resposta da HomeLightsDIRECT

We are sorry one of your items is damaged. Please contact us directly with your order and contact details to allow us to rectify this for you. If you have already contacted us about your issue, please check your junk/spam folder for our reply and let us know how we can contact you to get this resolved for you

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