Very disappointing experience with HomeShield England. We initially said no but were told the reduced price was only available that day and by BACS transfer. Before signing, I specifically asked abo... Ver mais
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Veja o que dizem as avaliações
Highly recommend Homeshield England & Connor. We had 4 quotes for our new windows & doors and every company that came to quote put us off by overstaying being pushy and not to mention the manager... Ver mais
A empresa respondeu
Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... Ver mais
A empresa respondeu
I had a great experience with HomeShield. The team were really helpful from start to finish and made the whole process easy. Their prices are very competitive, and when a couple of issues came up,... Ver mais
A empresa respondeu
Detalhes da empresa
- Fabricante de Janela de Alumínio
- também em
- Fabricante de Portas
- Fornecedor de janelas
- Fornecedor de janelas de PVC
- Loja de artigos para reforma residencial
- Serviço de instalação de janelas
Escrito pela empresa
Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!
Informações de contato
Unit 5 The Freehold Industrial centre, TW4 6BX, London, Reino Unido
- 020 7088 8118
- Info@homeshieldengland.co.uk
- homeshieldengland.co.uk
3,9
Muito Bom
130 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 53% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely disappointed!!!!
I'm extremely disappointed with my experience!
My installation was delayed by 8 weeks.
The quality is far below what I paid for.
The installation team was rude and arrogant, they also damaged my walls around every window they installed leaving holes where cold air is now coming in to the house.
I ordered black frames but received a brown instead, not what I wanted at all! I wish I could share a photo on Trustpilot.
Overall, I’m completely unsatisfied and feel like I wasted my money.
22 de outubro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Mr. Shiraz Yasin (aka Mario Anthony, aka Gary Vinson, aka Majid Rafiq),
We acknowledge your review but categorically refute your false claims. It is evident that you have been using multiple fake identities to post misleading reviews, which is fraudulent and constitutes misrepresentation under the Fraud Act 2006. Additionally, knowingly making false statements to damage our reputation may be considered defamatory under the Defamation Act 2013.
Your installation was completed to a high standard, and you confirmed your satisfaction with the work. However, you have refused to settle your outstanding balance. Instead, you have resorted to lies and manipulation through fake reviews in an attempt to damage our reputation and evade payment. While you may continue your dishonest tactics, be aware that these actions are illegal and will not absolve you of your contractual obligations.
We remain committed to delivering quality service and upholding our professional reputation. Should you wish to resolve this matter amicably, we encourage you to settle your final balance promptly.
Regards,
The Homeshield Team.
VERY VERY BAD EXPERIENCE
Will never deal with this company again
I didn’t get what I paid for!!!!
Wrong information given, very very pushy salesman,
Overall not happy with the quality n after sales!!!
2 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Mr. Shiraz Yasin (aka David Jones) - (aka Gary Vinson)
We acknowledge your review; however, we strongly refute your claims. Your installation was completed to a high standard and to your full satisfaction. It is clear that your negative reviews are an attempt to avoid settling your outstanding balance.
Defaming our company and staff members in an attempt to withhold payment is unacceptable. We request that you remove any misleading or dishonest statements immediately. Please be advised that legal proceedings have already commenced to recover the outstanding amount, and we reserve the right to take further action regarding any defamatory remarks.
We remain committed to delivering quality service and upholding our professional reputation. Should you wish to resolve this matter amicably, we encourage you to settle your final balance promptly.
Regards,
The Homeshield Team.
Excellent Service
We cannot praise Homeshield England enough, from the original sales and product meeting with Saj who worked so hard to get us a very good deal for the windows and front door. Zaara was absolutely fantastic with helping us with all the administration
from placing the order, scheduling delivery. Adam the installation manager was so helpful from his site visit to helping us with the products even after we placed the order and couldn't have been more helpful and professional when we wanted to add a new window canopy. The installation team who's names we didn't get, sorry, were excellent friendly and so professional, nothing was a problem and they always worked with a smile on their faces. The quality of the products also needs a very special mention which we cannot be more pleased with. Thank you to everyone for everything and we look forward to getting the conservatory windows changed next.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Mr and Mrs Godfrey,
Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear about your positive experience with Homeshield England.
It’s great to know that Saj was able to provide you with a fantastic deal, Zaara supported you throughout the process, and Adam went the extra mile to assist with your installation and additional requests. We’ll also be sure to pass on your compliments to our installation team—they’ll be thrilled to hear your feedback!
We take great pride in both our service and the quality of our products, so it’s fantastic to hear that you’re so pleased with everything. We look forward to working with you again on your conservatory windows in the future!
Thank you again for choosing Homeshield England. If you ever need anything, please don’t hesitate to reach out.
Best regards - The Homeshield Team
An absolute pleasure
An absolute pleasure
Highly recommended
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Berk thank you for your recommendation we truly appreciate your positive feedback and support.
Best regards,
The Homeshield Team.
Met with Homeshield
Met with Homeshield - very knowledgeable and helpful . Very polite and punctual - recommend :-)
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Thank you for your kind words! We're glad you had a great experience with us.
Regards
Homeshield
Resposta da HomeShield England Ltd
Dear Paul, Thank you for your honest review! We’re glad to hear that you found our services very helpful, and that you were happy with the, pricing and quality products provided.
We truly appreciate your support and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out.
Best Regards - Homeshield
Informative flexible good discount good…
Informative flexible good discount good price quality samples provided thank you!
21 de janeiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Ms Scott,
Thank you for your wonderful review! We’re glad to hear that you found our service informative and flexible, and that you were happy with the discount, pricing, and quality samples provided.
We truly appreciate your support and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out.
Best regards - Homeshield
Job satisfactory.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Susan,
Customers like you make our job so rewarding, and your warmth and understanding have been greatly appreciated throughout.
If there’s anything else we can assist you with, please don’t hesitate to let me know.
Wishing you all the best!
Kind regards - Homeshield
Very professional and informative…
Very professional and informative, great prices and products
Very great service
6 de janeiro de 2025
Avaliação não solicitada
Resposta da HomeShield England Ltd
Thank you for your kind words! We're thrilled to hear that you found our team professional and informative and enjoyed our prices and products. Providing great service is our top priority, and your feedback means a lot to us. - Homeshield
Very good!!
Very good experience start to finish, great product and customer service.
21 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Patel,
Thank you so much for your wonderful review! We're delighted to hear that you had a very good experience with us from start to finish and that you’re happy with both our product and customer service.
Your feedback means a lot to us and motivates our team to keep delivering excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you again for choosing us—we truly appreciate your support!
Best regards- Homeshield
Arrived on time and work was completed…
Arrived on time and work was completed very quickly and neatly.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Thank you for taking the time to leave us such positive feedback! We’re delighted to hear that our team arrived on time and completed the work quickly and neatly.
Your satisfaction is our priority, and we’re thrilled that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you for choosing us! - The Homeshield Team
The surveyor was extremely helpful and…
The surveyor was extremely helpful and gave an extensive explanation of the product offerings which are available from HomeShield.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Thank you for your kind words and for sharing your experience! We’re delighted to hear that our surveyor was helpful and provided a thorough explanation of our product offerings. At HomeShield, we strive to ensure our customers are well-informed and confident in their choices.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Thank you for choosing HomeShield.- The Homeshield Team
Sales representatives Zach is…
Sales representatives Zach is knowledgeable and professional
10 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Dona,
Thank you for your kind words and for sharing your positive experience! We’re delighted to hear that Zach provided you with knowledgeable and professional service. He is a valued member of our team, and your feedback will mean a lot to him.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help every step of the way.
Best regards- The Homeshield Team
Very professional and friendly…
Very professional and friendly presentation. Good quality windows, willing to listen to our propositions. Negotiating was actually really nice experience. Keep up a good work.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Marta,
Thank you for taking the time to leave such positive feedback! We’re thrilled to hear that you found our presentation professional and friendly, and that you’re impressed with the quality of our windows.
It’s great to know that the negotiation process was a pleasant experience for you—our team always strives to listen and collaborate to meet our customers’ needs.
Your encouragement means a lot to us, and we’ll continue working hard to maintain the high standards you’ve appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards - The Homeshield Team
Zach was very helpful
Zach was very helpful , very professional and kind . Great windows and doors with a very good quality. I highly recommended.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Vania,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the quality of your windows and doors, as well as the service you received from Zach.
Your recommendation means a great deal to us, and we’re thrilled that our team was able to provide a professional and positive experience for you. If there’s anything more we can do for you, please don’t hesitate to reach out.
Best regards - Homeshield
Very good knowledge of the product
Very good knowledge of the product, well presented.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Craig,
Thank you for your feedback! We’re pleased to hear you found our product knowledge and presentation to be of a high standard.
If you have any further questions or need assistance, please don’t hesitate to reach out—we’re always here to help!
Best regards - Homeshield
You can trust their service
You can trust this company—they did a good job in the end. However, at the start, the salesperson was very pushy, which almost made me fed up and ready to cancel everything. It would be better if they changed their policy regarding the initial agreement and payment. I wasn’t given any time to think, as they wanted me to pay 25% upfront immediately after a two-hour sales consultation!
That said, I must give credit to Zara in the office—she was very helpful and always approachable. In the end, the company delivered on everything they promised, although it took a bit longer than expected.
22 de novembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
Dear Lazuria,
Thank you for being a valued customer and for taking the time to share your feedback. We truly appreciate your kind words.
Your satisfaction means a great deal to us, and we are thrilled to know that Zaara was able to make a positive impact during your experience with us.
Should you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards - The Homeshield Team
Resposta da HomeShield England Ltd
Dear Amit,
Thank you for your support.
We truly appreciate your positive feedback and are delighted to have had the opportunity to assist you. We look forward to working with you on your home improvement needs.
Kind regards,
The Homeshield Team.
Great service & double glazing grant application help!
I recently worked with HomeShield England, and I’m very pleased with the service. My sales rep, Zach, was highly knowledgeable about the windows and guided me through the double glazing grant application, making the process simple. If you’re considering new windows, I’d definitely recommend HomeShield England for their expertise and excellent service.
8 de novembro de 2024
Resposta da HomeShield England Ltd
Dear Kanal,
Thank you so much for your kind words and positive feedback. We’re delighted to have had the opportunity to assist you with your home improvement needs.
Best regards,
The Homeshield Team
Excellent service all round
Overall excellent service. Especially Adam and Zaara who went above and beyond to make sure all my demands were met. Definetly recommend their service
2 de novembro de 2024
Avaliação não solicitada
Resposta da HomeShield England Ltd
You’re very welcome, Usman!
We truly appreciate your kind words and feedback.
At Homeshield, we always aim to exceed expectations and take pride in delivering exceptional service to our customers. It means a lot to know that our efforts are valued, and we’re grateful for your business. We look forward to working with you again in the future for any additional home improvement needs.
Warm regards,
The Homeshield Team
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