Jesse was very friendly, checking that my name was pronounced right. Was very patient & explained everything checked that Information was correct. It's a pleasure to speak & taking out polices with go... Ver mais
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Veja o que dizem as avaliações
The colleague who answered my call (Lucy) was very understanding and patient with me. She went the extra mile for me and sent a schedule of payments. In a world of bored operators she shone out as a b... Ver mais
A empresa respondeu
I emailed to question an unexpected payment, fully expecting to be fobbed off with evading excuses, However.... I was very pleased to receive a reply within minutes from TAMZIN (assistant manager) r... Ver mais
A empresa respondeu
Hello. I chatted with a lovely young lady named Lucy this afternoon, she has ordered my new replacement washing machine and sorted a payment plan up for me to cover the costs of delivery, installati... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Escrito pela empresa
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Informações de contato
4,6
Excelente
2 mil avaliações
Respondeu a 52% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jesse was very friendly
Jesse was very friendly, checking that my name was pronounced right. Was very patient & explained everything checked that Information was correct. It's a pleasure to speak & taking out polices with good pleasant, polite & joyful customer service
21 de abril de 2026
Avaliação não solicitada
Tamzin was professional courteous and…
Tamzin was professional courteous and quick
16 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Toby
Thank you for your lovely feedback! We're so pleased to hear that Tamzin provided clear communication and handled your enquiry in such a prompt and professional manner.
If there’s anything else we can help with, please feel free to reach out anytime.
Kind regards
Homeshield Direct Customer Services
Communication with Tamzin was excellent…
Communication with Tamzin was excellent she dealt with my enquiry promptly and professionally. Many thanks tamzin
20 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Sabriye
Thank you for your kind feedback! We're delighted to hear that Tamzin provided excellent communication and handled your enquiry so promptly and professionally.
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Happy and helpful
The colleague who answered my call (Lucy) was very understanding and patient with me. She went the extra mile for me and sent a schedule of payments. In a world of bored operators she shone out as a beacon of hope for older callers like me
17 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Stephen
Thank you so much for taking the time to share this lovely feedback. We’re delighted to hear that Lucy made such a positive impression
Thanks again for your feedback, and please don’t hesitate to reach out if we can help with anything further.
Kind regards,
Homeshield Direct Customer Services
Tasmin was excellent
Tasmin was excellent, very efficient and caring. Thank you
17 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Christine
Thank you for your kind feedback. We’re delighted to hear that Tazmin provided such efficient and caring service
We’ll be sure to pass your thanks on to her.
Kind regards
Homeshield Direct Customer Services
Excellent service…
I emailed to question an unexpected payment, fully expecting to be fobbed off with evading excuses, However....
I was very pleased to receive a reply within minutes from TAMZIN (assistant manager) recognising the error and apologising on behalf of the company.
Well done for excellent service.
17 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Mr Ryan
Thank you for taking the time to share your experience. We’re really pleased to hear that Tamzin responded so quickly and was able to resolve the issue for you.
We appreciate your understanding regarding the error, and we’re glad Tamzin’s prompt and transparent approach helped put things right. We’ll be sure to pass on your kind words to her.
Thanks again for your feedback.
Kind regards
Homeshield Direct Customer Services
Tamzin was amazing today
Tamzin was amazing today. She was helpful and understanding of my whole situation. Great customer service
17 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Nicola
Thank you for your review. We’re so pleased to hear about your positive experience with Tamzin. It’s great to know she was both helpful and understanding throughout your situation.
We’ll be sure to pass your feedback on to her. Thanks again for taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Tamzin was on my queries straight away…
Tamzin was on my queries straight away great help and resolved it for me very impressed
17 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Thank you for your feedback! We’re really pleased to hear that Tamzin was able to assist you so quickly and resolve your query.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
Very helpful customer service
Spoke to customer service administrator Filipa. She was clearly spoken, polite and very helpful in resolving my enquiry to cancel a newly begun protection plan during the cooling off period, plus reviewing other plans I currently hold.
13 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear John
Thank you for your thoughtful feedback! We're delighted to hear that Filipa was clear, polite, and helpful in assisting with your enquiry. It's great to know she was able to support you efficiently during your cooling off period and review your existing plans with you.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Homeshield Direct Customer Services
James was very friendly
The call was great and the representative was lovely but I thought this was an update for a policy I already have which covers my appliances so I have cancelled the policy James was lovely but the line was also a little delayed when answering questions
Also the call started with my warranty has run out but then was asked when I bought my washer so I am unsure how you would know the warranty has run out which is why I assumed it was on another policy I had.
16 de abril de 2026
Avaliação não solicitada
Breakdown coverd
Really helpful really quick response to my problem
16 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Steven
Thank you for your feedback! We're pleased to hear that you found our response helpful and that your issue was resolved quickly.
If you ever need anything else, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Great phone call with Maddie
Great phone call with Maddie!
Made sure I understood everything and a lovely friendly chat
10 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Esther
Thank you for your lovely feedback! We're so glad to hear you had a great phone call with Maddie and that she took the time to ensure everything was clearly explained.
If there’s anything else we can assist you with, feel free to reach out anytime.
Kind regards
Homeshield Direct Customer Services
Tamzin was prompt to respond to my…
Tamzin was prompt to respond to my questions, deal with the situation and action appropriately.
13 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Jacqueline
Thank you for your feedback! We're really pleased to hear that Tamzin was prompt in responding to your questions and handled the situation efficiently and appropriately. We'll be sure to pass along your comments to her.
Kind regards
Homeshield Direct Customer Services
Lovely member of staff to deal with
Lovely member of staff to deal with, worked to my schedule around family commitments so we could tie up the details of my policy.
13 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Jane
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience with our team.
We fully appreciate the importance of accommodating family commitments, and we are pleased that we were able to work around your schedule to finalise the details of your plan in a way that was convenient for you.
Kind regards
Homeshield Direct Customer Services
Very efficient when cancelling my…
Very efficient when cancelling my subscription and not pushy.
8 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Christine
Thank you for your feedback. We are pleased to hear that you found the cancellation process efficient and that our team handled your request in a respectful and non-pressurised manner.
Should you require any assistance in the future, please do not hesitate to contact us.
Kind regards
Homeshield Direct Customer Services
Filipa and Lucinia
Agents Filipa and Lucinia was very professional, friendly and helpful.
8 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Zuzanna
We are delighted to hear that Filipa and Lucinia provided you with a professional, friendly, and helpful experience.
We greatly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Renewal of electrical goods.
When I spoke to Tamzin she was very helpful & sorted it out for me there & then.
6 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Mrs James
Thank you for your feedback. We are pleased to hear that Tamzin was able to assist you promptly and resolve the matter during your call.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Tazmin was very helpful
Tazmin was very helpful, polite and courteous with all the information I needed .
7 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Donna
Thank you for taking the time to share your feedback. We are delighted to hear that Tazmin provided you with such a helpful, polite, and courteous service, and that she was able to clearly provide all the information you required.
Kind regards
Homeshield Direct Customer Services
Quick response via email from Ross.
Quick response via email from Ross.
7 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Robin
Thank you for your feedback. We are very pleased to learn that Ross provided a swift and efficient response to your enquiry via email.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Very polite
Very polite, very helpful the stuff are lovely ordered my replacement dryer good service
1 de abril de 2026
Avaliação não solicitada
Resposta de HomeShield Direct
Dear Carole
Thank you for your feedback. We are delighted to hear that you found our team to be polite, helpful, and pleasant to deal with.
It is also great to know that your replacement dryer was arranged smoothly and that you were satisfied with the service provided.
Kind regards
Homeshield Direct Customer Services
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