I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Ver mais
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This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Ver mais
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Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Ver mais
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I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Ver mais
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Detalhes da empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contato
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
4,0
Muito Bom
424 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid with all costs
This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny that they can send their jargon to it. I would advise anyone to go elsewhere where for a box as there are many other companies to choose from. This company has poor customer service, actually they don't want to assist with anything apart from apologising, I've heard enough apologies just get my issues sorted. Avoid, avoid avoid, don't give your hard earned cash to cowboys.
11 de abril de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Dear Customer,
We sincerely apologize for the difficulties you experienced when trying to log in and cancel your subscription. We understand how frustrating this must have been, especially when you were unable to access your account due to your email appearing invalid.
Please ensure that you are logging in via our UK website, if you are a UK customer, our UK website is hooksneedles.co.uk, as your account is registered there.
We have also looked into this for you and can confirm that your subscription has already been fully canceled. There will be no future charges or further boxes sent to you.
As a gesture of goodwill, we have also gone ahead and issued a full refund for your April box. Please allow some time for the refund to reflect in your account.
We are very sorry for the inconvenience and the frustration this situation has caused.
I recently signed up for the knitting…
I recently signed up for the knitting only box and was excited to receive my first order.
On signing up I was also to receive a free welcome pack of digital content which included some free patterns. In receipt of the email I quickly looked at all the new patterns I received only to be a little disappointed that they were all crochet patterns and I can't crochet. There were a few other items to read with the downloads which are fine.
My box arrived and the patterns, wool and magazine are all fab and can't wait to get started on something new.
Please could I ask Hooks and Needles to rethink the freebie sent out to be based on what the individual has signed up for... Knitting, crochet or both to make the experience 5 Star
7 de abril de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hello,
Thank you for sharing your feedback! We're so glad to hear you're excited about the knitting box and that you loved the patterns, wool, and magazine. We truly appreciate you bringing up the concern regarding the free welcome pack.
We completely understand how disappointing it can be to receive crochet patterns when you specifically signed up for knitting. Our goal is to offer a personalized and enriching experience for every crafter, and we'll definitely take your suggestion into account to ensure the free welcome content better aligns with the craft you’ve chosen.
We’re always striving to improve, and your feedback helps us deliver a better experience. We hope you continue to enjoy the wonderful projects in your box, and feel free to reach out if you ever need further assistance or have more ideas to share!
I love the kits because you do get all…
I love the kits because you do get all the things you need to make any of the patterns that are included with the kit. my issue was that I will get the same kits. meaning if I got a kit that has a patten the make a plant holder. I will get that same kit two months later. I got a kit one month and the kit you can make small bunny. got that same kit again two months later. I called the company to explain that they are sending me the same kits again and that I would like my money back or send me a different kit. I have been back and forth with this company on getting a different kit for at least three month and got no resolution with them. I have not gotten my money back nor have I gotten different kits. So, I canceled my subscription and long will I do business with them ever again. I ready like the product but no one to help in situations like this.
13 de julho de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hi Lashaun,
Thank you for sharing your feedback. We’re so sorry for the frustration you experienced with receiving duplicate kits and for the delays in our support responses. We completely understand how disappointing this must have been.
After reviewing your account, we found that the duplicates were due to two active subscriptions on your account, one started on April 11, 2024, and another on October 26, 2024. Because of this, each month you were receiving two boxes, and any new subscription starts from Box 1, which is why you were seeing repeated kits. We sincerely apologize that our support team wasn’t able to resolve this for you in a timely manner.
Since May 2025, we’ve made significant improvements to our processes and support to prevent situations like this. We would really love to have you back as a customer. If you’d like to return, please email us, and we’ll apply 40% off your next box. We’ll also make sure you have only one active subscription and that it continues from where you left off, so no more duplicate boxes.
We truly appreciate your feedback and hope we can make your experience with us a positive one.
Late or missing orders
Late or missing orders, too much time taken to reply ro emails about product not being delivered (one week to respond)
And then when i asked to unsubscribe I was given a different response. I then unsubscribed myself, only to continue to receive emails. Shocking service and not particularly good vfm either, was a gift too, so just not good
31 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Anita,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered, and we completely understand your frustration. It’s never acceptable for you to have to wait that long for a response or deal with confusion when trying to unsubscribe, especially after what should have been a positive experience.
We deeply apologize for the inconvenience this has caused. We take this seriously and will be addressing these concerns with our team to avoid this happening again.
Thank you again for bringing this to our attention, and we hope to regain your trust in the future.
The box was absolutely everything I…
The box was absolutely everything I wanted and more! I LOVED the yarn and the quality of EVERYTHING! Especially the customer service; they go above and beyond to make sure everything is up to par!
7 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hello,
Wow, thank you so much for your kind words! We're absolutely thrilled to hear that the box exceeded your expectations and that you loved the yarn and the quality of everything. Your feedback truly means the world to us.
We’re especially grateful that you noticed the extra effort we put into our customer service. Our team is dedicated to making sure every part of your experience is top-notch, so it’s wonderful to hear that it made a difference for you.
Thank you for being a part of the Hooks & Needles family – we can’t wait to continue supporting your crafting journey. If there’s anything else we can do for you, please don’t hesitate to reach out. Happy crafting! 💖✨
The yarn itself… the threads completely…
The yarn itself… the threads completely unravel. The patterns are stolen and simple. Boring. Not worth the money.
1 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hello!
Thank you for sharing your feedback, and we’re genuinely sorry to hear that your experience with our yarn and patterns wasn’t up to your expectations. We strive to provide high-quality products that inspire creativity, so it's disheartening to hear that the yarn unraveled and the patterns didn’t meet your standards.
We take all customer feedback seriously, especially when it comes to product quality. We would love to look into this further to make sure we're providing the best experience for you and other crafters. If you'd be willing to reach out to our customer support team, we’d be happy to assist with any issues with the yarn or patterns you’ve received.
We’re also constantly working on improving our patterns to make sure they’re fresh and exciting, and we'd love to hear more about what you’re looking for in your crafting projects. We appreciate you taking the time to share your thoughts, and we hope to make things right for you.
Ordered a subscription box a month ago…
Ordered a subscription box a month ago & still not received. Called customer service number to be told to have not patience! I waited & called 11 times since to get put on hold & then an automated message saying call back later!!
16 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Janet,
Thank you so much for sharing your experience with us. We truly understand how frustrating it must be to feel like you’ve been waiting for something you’re excited about, only to face these hurdles. We sincerely apologize for the delays and for the time you’ve spent trying to get in touch with us.
We know how important it is to feel heard, and we're so sorry that we haven't made this process easier for you. While we continue to work on improving our phone support, we also offer other ways to get in touch, like through email support@hooksneedles.com, live chat on the website or messaging us on Facebook/Instagram. Our team is ready and eager to help resolve this issue as quickly as possible.
We really appreciate your patience, and we’re here for you every step of the way. Please don’t hesitate to reach out via any of these channels - we’re committed to making this right. Thank you again for being part of the Hooks & Needles family. We genuinely value your support and want to make sure you have the best experience possible.
Nice variety in my first box
Nice variety in my first box, but it all seemed coordinated. Soft yarn, fun projects. Can't wait for the next box!
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
We’re so excited to hear that you loved the variety in your first box. It’s great to know that the coordinated yarn and fun projects brought a smile to your face. We’re all about creating a perfect crafting experience, and it’s amazing that we got it right for you!
We can’t wait to surprise you with the next box - we’re sure it’s going to be just as exciting!
Happy crafting and thank you for being part of the Hooks & Needles community! 💖
Easy to order
Easy to order, quick delivery, and incredibly products at a reasonable price.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
Thank you so much for your kind words. We’re thrilled to hear that you had such a smooth experience with ordering, delivery, and the quality of our products. We’re all about making crafting easy and fun, and it’s wonderful to know we hit the mark for you 🎉
Happy crafting, and thank you for being part of the Hooks & Needles family! 🧶💖
Ordered the yarn of the month
Ordered the yarn of the month, as a Christmas present for my mother. Was very underwhelming when it arrived. Just three balls of yarn in an oversized box. No packaging , No catalog, very disappointing for a first time purchase. Giving it another month to see how it goes. Getting emails saying second purchase comes with extras.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
We’re so sorry to hear that your first experience wasn’t as exciting as we had hoped! Especially when you’re gifting it to someone special.
We’re glad to hear you’re giving us another month - we’re confident that with our next box, you’ll feel the love and care we put into every detail.
If you have any questions or concerns, please don’t hesitate to reach out to our support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here for you!
Thanks so much for sharing your thoughts, and we can’t wait to turn things around for you next month 💖
So exciting receiving yarn and ideas
So exciting receiving yarn and ideas. My only issue was and extra cost at customs.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
We're so happy to hear you’re excited about receiving your yarn and the ideas we’ve curated for you! We totally get that customs charges can be a bit of an unexpected hurdle, and we’re really sorry for any inconvenience that caused.
We’re always looking for ways to improve, so your feedback is super helpful! If you have any questions or need further assistance with customs or anything else, please don’t hesitate to reach out to our support team at help@hooksneedles.com (for international customers) or support@hooksneedles.com (for US customers).
We’re here to help!
Thank you for sharing your experience - happy crafting! 🧶💖
Not worth the money
The kit I received wasn't worth the money, ive cancelled my subscription...... For £30+ I get to make a hat!!!!!!!
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
We're really sorry to hear that your kit didn't meet your expectations. We totally understand how frustrating it can be, especially when you're investing your time and money. For over £30, you should feel excited about your project, and it sounds like we missed the mark this time.
We'd love the opportunity to make things right! Please feel free to reach out to our customer support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here to listen and help however we can.
Thank you so much for your feedback - we’re always working to improve, and your thoughts are invaluable to us 💖
I’m actually an experienced crocheter
I’m actually an experienced crocheter, a certified teacher even. My husband got this subscription for me for Christmas and I’m getting a big kick out of it. The contents of the box were great quality, the yarn was so soft and delightful and the patterns were perfect for a new crocheter and fun for this old one to play with. I’m really looking forward to future boxes!
3 de janeiro de 2026
Avaliação não solicitada
Resposta de Hooks & Needles
Hi there!
Thank you so much for your kind words - and what a thoughtful gift from your husband! We’re honored to have an experienced crocheter and certified teacher like you enjoying our boxes 😊
It means a lot to hear that you’re loving the yarn and finding joy in the patterns - whether they’re a playful break or a fun twist on familiar stitches. We work hard to strike that balance between approachable and inspiring, so this truly made our day.
We’re so excited to keep surprising you with what’s coming next. Thanks again for being part of the Hooks & Needles family - your creativity is exactly why we do what we do 💛
I made the bunny lovey
I made the bunny lovey and was going to make the purse but there wasn’t enough yarn to complete it. Was disappointed that I could only make the bunny lovey
18 de dezembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello there!
Thanks so much for your review - and we’re thrilled to hear you made the bunny lovey! It's such a sweet project.
We totally understand the disappointment about not being able to complete the purse, too. Just to clarify: each issue of our project magazine includes a note on how many full projects you’ll be able to complete with the yarn provided. In most boxes, we offer bonus patterns so you can choose what to make - but there’s typically only enough yarn for one of the featured projects, not all of them.
We’ll make sure this is even clearer moving forward. And if you’re ever unsure, our team’s always happy to help!
Thanks again for being part of the Hooks & Needles family - we’re lucky to have crafters like you 💛
Yarn is so very very soft
Yarn is so very very soft. The projects don’t match the yarn weight and hooks recommended. I’ve made adjustments and will proceed with alternate projects. The yarn colors are awesome, I look forward to the next box. Thank you
8 de dezembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello!
First off, thank you so much for your kind words about the yarn. We love that you’re enjoying the softness and those color pops (aren’t they dreamy?).
You’re absolutely right to call out the mismatch on the hook size vs. yarn weight. That feedback helps us grow, and we’re already working on making those pattern pairings more spot-on in future boxes. In the meantime, we totally admire how you adjusted and found your own flow. That’s exactly the kind of creativity we’re all about!
Thanks again for crafting with us 💌
So fun, so cute!
I love the projects, the element of surprise, and the articles included. The yarn and tools are great quality and the projects are fun to make.
12 de novembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hey Leslie!
Thank you so much for your wonderful feedback.
We're so happy to hear that you're enjoying the projects, the surprise element, and the articles. It's great to know that the yarn and tools are meeting your expectations. We’re thrilled that you’re having fun with the projects, and we can't wait to bring you even more exciting crafting experiences in the future! Happy crafting! 😊
Complete kit
6 de novembro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Cheryl,
We're thrilled to hear you loved the complete kit. We’re always excited to provide everything you need for a fun and creative crafting experience. Happy crafting, and we can’t wait to surprise you with more kits in the future! 😊
Disappointing to say the least
Disappointing to say the least. Got two crochet hooks, both the same size, that’s helpful. The pattern and yarn were their spring release, I believe it is now fall. Not worth the money.
17 de outubro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Pam!
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet expectations. We understand how important it is to receive items that are both useful and timely. Your comments about the duplicate crochet hooks and the pattern and yarn being from a previous season have been noted, and we will certainly take them into consideration as we continue to improve our offerings.
We want you to feel excited about each box you receive, and we would love the opportunity to make things right for you. Please feel free to reach out to our customer support team at support@hooksneedles.com if you’d like assistance with an exchange or if there’s anything else we can do for you. Your satisfaction is really important to us!
For the money I thought there would be…
For the money I thought there would be more in it and the yarn would be more
23 de outubro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Sheryl,
We truly appreciate your thoughts and understand that value is an important factor when choosing a crafting kit. We’re always working to ensure our boxes provide the best quality and experience possible. We’ll definitely take your comments into consideration as we continue to improve. We hope you continue to enjoy your crafting, and if there's anything else you'd like to share, we’re here to listen!
Its just such a well thought out box!
Its just such a well thought out box. I learned to crochet as a child, so its nit new to me, but the videos were super helpful as sometimes I can get confused reading the directions. And the free gift is adorable. Looking forward to my next box!
23 de outubro de 2025
Avaliação não solicitada
Resposta de Hooks & Needles
Hello Courtney,
Thank you for sharing your experience! It’s wonderful to hear that the videos were helpful, especially when the instructions can be a bit tricky at times. We’re also glad you loved the free gift. It’s great to have a fellow crafter who’s revisiting their childhood hobby, and we’re thrilled to be a part of your crafting journey.
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