This is the 3rd time I have ordered from Hooray-Hero’s and created gifts for family members. The product received is so well made and everyone cannot believe how adorable these stories and illustratio... Ver mais
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Veja o que dizem as avaliações
I requested to translate the book on a different language and the reply to the request was less than 48 hours which was great. Lily who helped me, even notice that I forgot to put my full delivery add... Ver mais
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Horrible customer service. I made one spelling mistake and they couldn't even fix or confirm it before printing. When I message about it (Was super nice too) I was told too bad, so sad give the book w... Ver mais
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Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordere... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
Informações de contato
4,5
Excelente
246 avaliações
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wonderful personalized gift book that…
wonderful personalized gift book that offers a unique and memorable reading experience. Its combination of a captivating story, beautiful illustrations, and personalized elements makes it a standout choice.This book is sure to become a beloved favourite rite, creating lasting memories and fostering a love for reading.
2 de agosto de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review and your kind words! 🥰 We're looking forward to creating the books for you and your loved ones! We hope they will bring you happiness each time you read them! 🤗
Kind regards,
Hooray Heroes Team
Everything Thank-You All So Much It Was…
Everything Thank-You All So Much It Was So Much Fun !!!!
5 de julho de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review and kind words! 🥰 Happy reading!
Kind regards,
Hooray Heroes Team
Very simple and seamless process
Very simple and seamless process. Help was there if needed. Loved making this book. Will definitely recommend to all!
9 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review and feedback! We can't wait to create the book for you! 😍
Kind regards,
Hooray Heroes Team
Very easy & fun to put together
Very easy & fun to put together. Hope delivery is on time also.
1 de julho de 2024
Resposta da Hooray Heroes (CA)
Thank you for your feedback, Debbie! We're delighted to hear that you found the process easy and fun. We understand how important timely delivery is and we're committed to ensuring your book arrives on schedule.
Kind regards,
Hooray Heroes Team
emotionally and unforgettable gift
My husband was so touched by this incredible book, his name and our daughter's. Printing is great high-quality. The illustrations are cute. I wish you had more options for the girl's eyes. And more types of beards. This is the perfect father's day gift. We were excited and emotional when we received it.
11 de junho de 2024
Resposta da Hooray Heroes (CA)
Melissa, thank you for your review! 🥰 We hope your family will enjoy reading the book for many years to come.
Thank you also for your lovely suggestions - we forwarded them to our creative team. 🤗
Kind regards,
Hooray Heroes Team
Absolutely would order from them again…
Absolutely would order from them again they were early with the Delivery the book was in awesome shape and my hubby loved it. He reads it to our daughter every night🥹 definitely recommended!!!!!
14 de junho de 2024
Avaliação não solicitada
Resposta da Hooray Heroes (CA)
Jessica, thank you so much for your review and your kind words. 🥰 We're really happy to hear that your hubby and daughter love their book, and hope they will create many beautiful memories while reading it together! 🤗
Kind regards,
Hooray Heroes Team
Dont waste your $$ paying for speedy delivery..
Paid for Wolverine delivery so the book would get here by a specified date. It has since passed that special date and still no package in the mail. If I would have known the extra $$$ spent on “fast delivery” doesn’t actually mean anything I would have even bothered…
Very disappointing. This was suppose to be for father’s day too, so my children were quite upset at the fact they didn’t have this to give to him.
I don’t know what the actual quality of the book is yet so we will see if it was even worth it. But I’m not very pleased, and wouldn’t recommend at this point.
4 de junho de 2024
Resposta da Hooray Heroes (CA)
Hi Alison,
Thank you for reaching out. I sincerely apologize for the delay in receiving your order. Your book had to be reprinted because it didn't pass our quality check, which unfortunately caused an unforeseen delay. We want to ensure that each book is perfect so you can enjoy it for years to come.
The reprint of your order has been completed and shipped from our print house, but unfortunately not in time for Father's Day. I understand this caused a major inconvenience, for which I am truly sorry.
I have already sent you an email with more information and a proposed solution.
Kind regards,
Olivia from Hooray Heroes
I paid $35 extra to receive the book on…
I paid $35 extra to receive the book on Father’s Day but still no sign of the book 😡
4 de junho de 2024
Resposta da Hooray Heroes (CA)
Hi Roshanak,
Thank you for reaching out. I am terribly sorry that your book didn't arrive on time for this special occasion. It is not in our company's nature to leave our customers empty-handed on a holiday.
I checked your order in our system and can see that your order had to be reprinted because it didn't pass the quality check, which unfortunately caused an unforeseen delay. We want to ensure that each book is perfect so you can enjoy it for years to come.
The reprint of your order has been completed and shipped from the print house and it will reach you shortly. I have already sent you an email with more information and a proposed solution.
Thank you for your patience and understanding.
Kind regards,
Olivia from Hooray Heroes
It was a great experience for me like a…
It was a great experience for me like a mom to personalize the book, and even more moving to see the final work done when it arrived home. My husband love it. Thanks for make this possible, we get an excepcional piece of art.
9 de junho de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review, Stephanie. We are delighted to hear that you enjoyed the experience and that your husband loved this special gift. We hope to create even more special keepsakes for you in the future.
Kind regards,
Hooray Heroes Team
Not all addresses are accepted for delivery.
I would love to give a full five stars because this site is great and the idea is always a perfect gift! The unfortunate is that my address was not accepted for delivery, which sucks, but I just sent it to my siblings house so no worries!
6 de junho de 2024
Resposta da Hooray Heroes (CA)
Thank you for your kind words! We're glad to hear that you find our site and products great. If you ever have trouble entering your address, please send us an email, and we can add it manually for you. We ship our books all around Canada and want to ensure a smooth delivery experience for you. Thank you for your patience and support!
Kind regards,
Hooray Heroes Team
Shipping issue
I have not received my book yet and it is on its way. However, I paid $30 dollars to have it express shipped before fathers day and it is now only set to arrive after.
5 de junho de 2024
Resposta da Hooray Heroes (CA)
Hi Chelsea,
Thank you for reaching out. I am truly sorry to hear your book hasn't reached you yet. I have already sent you an email with more information and a proposed solution. Please check it at your earliest convenience.
Thank you for your patience and understanding.
Kind regards,
Olivia from Hooray Heroes
Exceeded all expectations
Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordered the book wouldn't show up or be late with errors. I paid for expedited shipping to ensure it arrived by fathers day (coming from the UK to Canada, It arrived within 14 days). The book brought tears to my eyes and I cannot wait for the kids to give it to their day this coming weekend. The pictures are beautiful and the stories are fun! I brought the book to work the next day to show everyone. Will recommend Hooray Heros!
29 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you for sharing your incredible experience with Hooray Heroes! We're thrilled to hear that the book arrived on time and exceeded your expectations. It's wonderful to know that the pictures and stories brought tears to your eyes and that you’re excited for the kids to give it to their dad. We appreciate your recommendation and hope to create even more special moments for your family in the future.
Kind regards,
Hooray Heroes Team
Perfect Personalized Gift!
From choosing the stories and physical characteristics to the arrival at my door this process was very user friendly. I love the book and cannot wait to gift it on Father’s Day. The communication through the production and shipping process was great!! Would highly recommend!
30 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you for your wonderful feedback, Danielle! We're delighted to hear that you found the entire process user-friendly and that you love the book. It's great to know that our communication during production and shipping met your expectations. We hope the gift makes Father's Day extra special.
Kind regards,
Hooray Heroes Team
35$ for delivery and it’s doesnt come on time!!
I paid 35$ for the delivery because you promised me I would receive it on time (for father’s day) and I won’t !!! It will arrive the day after. Very disappointed. I can’t trust you and I won’t recommand you. Honnestly, I was expecting better since I paid for the « wolverine delivery ».
3 de junho de 2024
Resposta da Hooray Heroes (CA)
Hi Kasandra, thank you for reaching out.
I checked your order and I see that it is scheduled to be delivered on Monday, June 10: https://mydhl.express.dhl/gb/en/tracking.html#/results?id=1658876822. Please note that Father's Day is on June 16, which means that your book will arrive 6 days earlier than promised.
Don't hesitate to send us an email at hello@hooray-heroes.ca in case you will have any questions or doubts, we will gladly assist you.
I hope that your family will enjoy reading the book for many years to come.
Kind regards,
Lily from Hooray Heroes
Resposta da Hooray Heroes (CA)
Thank you for your kind words, Anna! We are thrilled to hear that you loved this special book. Happy reading!
Kind regards,
Hooray Heroes Team
Love the product don’t love the shipping
Love the product! I’ve purchased one before and now I’m purchasing another. What I don’t like are the options for shipping. Way too expensive/way too long.
29 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you for your continued support and for loving our books! We're thrilled to hear that you're making another purchase. We understand your concerns about the shipping options. Our books ship from the UK, which can result in longer delivery times and higher shipping costs. Thank you for your valuable feedback.
Kind regards,
Hooray Heroes Team
Nobody is responding email
Nobody is responding email. I have followed the instructions about if I need to change something and I have emailed several times and no response!
31 de maio de 2024
Resposta da Hooray Heroes (CA)
Hi Cyrus,
Thank you for reaching out. We sincerely any inconvenience you experienced while waiting for our reply. We aim to respond to all inquiries within 24 hours, and I see that we did reply to your emails within this timeframe.
I also note that we have already resolved your issue. If there is anything further you need assistance with or any additional concerns, please do not hesitate to reach out.
Kind regards,
Olivia from Hooray Heroes
Great customer service team
I lived in a new neighborhood and my postal code wasn't updated in their system so I couldn't check out the book that I wanted to order. Reached out to customer service and they updated their address right away so that I could place an order. Super easy to deal with and so excited to receive my book!
31 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you for your feedback, Elle! We're glad to hear that our customer service team was able to quickly update your address so you could place your order. We're committed to providing a seamless experience for our customers, and we're excited for you to receive your book. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!
Kind regards,
Hooray Heroes Team
Paid extra for quick shipping
Paid extra for quick shipping. Paid over $200 for three books and shipping that said it would be here much faster. Its been weeks now and it still says that it hasnt even shipped yet. No updates as to what is happening. Very disappointing
7 de maio de 2024
Resposta da Hooray Heroes (CA)
Hi Cassandra,
Thank you for reaching out. I sincerely apologize for the inconvenience you've experienced.
I checked your order in our system and I can see that your package was handed over to DHL on May 9. Unfortunately, after speaking with the delivery service, we discovered that they have misplaced the package. We deeply regret any frustration this has caused.
I have already sent you an email with a proposed solution to resolve this matter promptly. Please check your inbox at your earliest convenience.
Once again, we apologize for the delay and any inconvenience this has caused. Thank you for your patience and understanding.
Kind regards,
Olivia from Hooray Heroes
10/10 will order again
The quality of the book is great and during the busy rush of Father’s Day they still were very quick at making and shipping my book. The over all experience was great
24 de maio de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your kind words, Trinity! We're thrilled to hear that you're pleased with the quality of our book and that you had a great overall experience with us. Your satisfaction is our top priority, and we're glad we could deliver your order quickly and efficiently.
Kind regards,
Hooray Heroes Team
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