This is the 3rd time I have ordered from Hooray-Hero’s and created gifts for family members. The product received is so well made and everyone cannot believe how adorable these stories and illustratio... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I requested to translate the book on a different language and the reply to the request was less than 48 hours which was great. Lily who helped me, even notice that I forgot to put my full delivery add... Ver mais
A empresa respondeu
Horrible customer service. I made one spelling mistake and they couldn't even fix or confirm it before printing. When I message about it (Was super nice too) I was told too bad, so sad give the book w... Ver mais
A empresa respondeu
Incredible experience ordering from Hooray Heroes. I kept seeing adds and was very hesitant that it was too good to be true. On their website the books looks great but I was still hesitant if I ordere... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to our world of limitless imagination. In it, we create emotional, forever keepsakes in the form of personalized books (and more!) for kiddos, parents, families, couples, and pets. Come join us, and shed a happy tear or two!
Informações de contato
4,5
Excelente
246 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nothing compares to Horray Heros!
I have made previous purchases from Horray Heros. The books are the best in the market IMO. Quality, animation, stories, etc. This time I had an issue with the book (my fault). The customer service I received was beyond exceptional! I will always return. These are the keepsake gifts that you really want to invest in and this is the best company for this!
25 de março de 2024
Resposta da Hooray Heroes (CA)
Hi Nina,
Thank you so much for your continued support and for taking the time to share your feedback with us! We're thrilled to hear that you've been satisfied with your previous purchases from Hooray Heroes and that you find our books to be the best in the market.
We're sorry to hear about the issue you encountered with your recent book, but we're delighted to hear that our customer service team was able to provide you with exceptional assistance. Ensuring your satisfaction is always our top priority, and we're grateful for the opportunity to address any concerns you may have had.
We truly appreciate your loyalty and trust in our products, and we're honored to be your go-to choice for keepsake gifts. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again soon!
Kind regards,
Hooray Heroes Team
Some issues with the books quality…
Some issues with the books quality including ink bleeding outside of the pages and glue causing damage to the front and inside page of the book.
8 de março de 2024
Resposta da Hooray Heroes (CA)
Hi Robbie,
Thank you for your review, We apologize for the inconvenience you've encountered. We've already reached out to you via email to address the quality issues with your book. Our customer support team is ready to assist you further and ensure that we find a satisfactory solution.
Thank you for your patience and understanding.
Kind regards,
Olivia from Hooray Heroes
I love how this company is really…
I love how this company is really making someone feel special, we are just placed our order tonight but are so excited to see nanny’s face when she opens it 💛
24 de março de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review! 🥰 We're looking forward to creating the book for you! Let us know how nanny will react once she receives it! 😍
Kind regards,
Hooray Heroes Team
This book will make my Fiancee…
This book will make my Fiancee extremely happy
14 de fevereiro de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review! We hope she will enjoy reading it for years to come! 💖
Kind regards,
Hooray Heroes Team
Fantastic
Fantastic. The book is gorgeous. It was quick. I got it a week before valentine day when the website as telling the week after.
Suggestion, It could be a great option to have more option for the body type, like more skinny or more curvy.
25 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review! We're glad to hear that you love the book and that it arrived faster than expected! 🥰😍
Thank you also for your lovely suggestions - we will take them into account. 💖
Kind regards,
Hooray Heroes Team
Excellent Fast Shipping as well
4 de fevereiro de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review, we really appreciate it! 🤗
Kind regards,
Hooray Heroes Team
Very quick and easy service
Very quick and easy service, delivery was fast and the book looks amazing! Very pleased!
30 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review. We're really happy to hear that you love the book and hope you'll enjoy reading it for years to come! 🥰
Kind regards,
Hooray Heroes Team
So easy to create the book
So easy to create the book! Editing buttons were in an area that was visible and it was just an easy experience!
6 de fevereiro de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review! 🤗 Happy reading!
Kind regards,
Hooray Heroes Team
It was great
(FYI: I was on my smart phone) It was great, but when it was time to choose the order and theme of the pages, it was not user friendly. I could not simply switch the page 5 theme with the page 8 theme without having to reselect all the pages in the correct order.
That said, I'm still happy I found your website and I will recommend it to my friends and family 😁!!
2 de fevereiro de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review and feedback! We will take it into account. 🤗
We hope we get a chance to create more books for you and your loved ones in the future! 🥰
Kind regards,
Hooray Heroes Team
It was easy to order
1 de fevereiro de 2024
Resposta da Hooray Heroes (CA)
We're glad to hear that the ordering process was easy! 🤗 We hope you will like your new book!
Kind regards,
Hooray Heroes Team
It was easy to order.
30 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review! 🤗 Happy reading!
Kind regards,
Hooray Heroes Team
Resposta da Hooray Heroes (CA)
Thank you for your review! 🥰 Happy reading!
Kind regards,
Hooray Heroes Team
Resposta da Hooray Heroes (CA)
Thank you for your kind review, Abbigail!❤
We are glad you like the book!🥰
Kind regards,
Your Hooray Heroes-Team🐞
The book came out perfect ❤️ couldn’t be…
The book came out perfect ❤️ couldn’t be happier with my purchase!
15 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Alejandra, we're really glad to hear that you love the book! Happy reading! 😍
Kind regards,
Hooray Heroes Team
It was easy to use
29 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Thank you for your review! We're looking forward to creating the book for you. 🥰
Kind regards,
Hooray Heroes Team
The book was beautifully designed and well made!
Just received my book today and I am so impressed! My girl will love it! Each page is so well written with romantic poem like stories. The artwork is as shown on the website. It's very well thought out! No disappointment here!
I chose the hard cover and it is very well made! The binding is very strong. I highly recommend the decorative envelope option! It also is well made and completes the perfect gift package!
Well done !
13 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Hi Brent, thank you so much for your review and your kind words! 🥰 We hope your partner will absolutely love her new book!
Kind regards,
Hooray Heroes Team
Best gift
I got the 10 reasons I love you book and it’s perfect! I got the 21 day shipping and it came in less than 2 weeks. Only thing is there’s very minimal customizations you can make to the the characters but other than that it’s amazing
15 de janeiro de 2024
Avaliação não solicitada
Resposta da Hooray Heroes (CA)
Kiana, thank you so much for your review! 🥰 We're really happy to hear that you love the book and hope you and your partner will enjoy reading it for years to come! 🤗
Also don't miss our new book for couples called "My Love" that offers more personalization options (including more hairstyles, hair colors and skin tones): hooray-heroes.ca/personalized-book/leon-my-love.
Kind regards,
Hooray Heroes Team
my experience checking out was good
my experience checking out was good. i just placed my order so i haven’t received the book yet of course ur i been alot of reviews on tik tok. i only this i would say to work on is having faster delivery times 21 days for 14.99 shipping is quick extreme; ant thats the cheapest option. but other then that my experience was fine so far! cant wait to receive my book!
26 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Dear Santiea,
Thank you for taking the time and leaving us a review.
We're so happy you enjoyed the ordering process and hope you'll love the outcome even more.
Your book is currently in the printing stage, which can take up to 5 days, and that's also the reason the delivery can take up to 21 days.
Kindest regards,
Hooray Heroes Team💖
My book is bent
21 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Hi Paige,
Thank you for your review.
We are sorry to hear that! Please check your e-mail as soon as possible, since we have contacted you to resolve this issue as soon as possible.
Kind regards,
Hooray Heroes Team ✨
Quick delivery and easy process
Process was easy and fun to do. Unique gift idea and fast delivery. 10/10
18 de janeiro de 2024
Resposta da Hooray Heroes (CA)
Thank you so much for your review! We're glad to hear that you liked the book and that it arrived fast. 🥰 Happy reading!
Kind regards,
Hooray Heroes Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.