Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Ver mais
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Veja o que dizem as avaliações
We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Ver mais
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They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .
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I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Ver mais
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Detalhes da empresa
Escrito pela empresa
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Informações de contato
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Reino Unido
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,7
Excelente
257 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service
Fantastic service from them. I managed to order the wrong sized bike because of some confusion around the specifications from the manufacturer. Took some organising but have since had the bike collected and the correct one delivered. Really chuffed with how they handled this. Can't recommend them highly enough.
10 de outubro de 2024
Resposta da Horizon Micromobility
Hi - many thanks for your kind review 😀
Good bike. Tenways Ago T
Good bike. Good communications. Shame that importing from the EU is so difficult
3 de outubro de 2024
Resposta da Horizon Micromobility
Hi Derek - thanks for the review. The importing should impove in the future as Tenways establish their UK warehouse.
Highly Recommend!
Really efficient service! Ordered a e-bike via Cycle Solutions which isn't directly available to consumers in the UK. They placed the order, received and assembled the bike, then dispatched it to me all within a week. Couldn't ask for anything more.
3 de outubro de 2024
Very responsive to initial enquiry…
Very responsive to initial enquiry emails and then a super fast delivery of the product well ahead of my expectations!
3 de outubro de 2024
Resposta da Horizon Micromobility
Hi Paul - thank you for leaving a review for the Tenways CGO light 😀
Back light
Would have been 5 stars but the rear back light cable was too short. Customer service was professional and helpful
23 de setembro de 2024
Really easy to contact and talk about…
Really easy to contact and talk about options. Cycle to work scheme happened really easily.
16 de setembro de 2024
Resposta da Horizon Micromobility
Hi Katie - thank you for leaving a review for your recent purchase 😀
Fast delivery and great customer…
Fast delivery and great customer service.Thank you
2 de setembro de 2024
Resposta da Horizon Micromobility
Many thanks for your review 😀
Great bike great price
Great bike. Great price
Matt was very responsive and answered all my questions re the Estari bike
It’s nice to support a small business and get 5* support
2 de setembro de 2024
Resposta da Horizon Micromobility
Many thanks for your review 😀 Enjoy the Estarli!
The item purchased was by some way…
The item purchased was by some way cheaper than other outlets and arrived well on time with no issues. Glad to have done business.
29 de agosto de 2024
Resposta da Horizon Micromobility
Many thanks for your review, we're happy to hear you were pleased with the service provided 😀
very quick and easy to make the order…
very quick and easy to make the order and received item very quickly and very well packaged, got the item wanted, thank you very much for a great service
27 de agosto de 2024
Resposta da Horizon Micromobility
Many thanks for your review, we're happy to hear you were pleased with the service provided 😀
The accommodating staff answered all my…
The accommodating staff answered all my queries and posted the item ASAP I received it in good time and perfect condition. It fits my e-bike and works perfectly fine.
19 de agosto de 2024
Resposta da Horizon Micromobility
Thank you for taking the time to leave a review. Happy to hear you were please with the serive provided.
Resposta da Horizon Micromobility
Hello - many thanks for taking the time to leave us a review 😀
Great customer service
I made an inquiry with Horizon Micromobility re delivery of my charger. Very speedy attention and I received the charger within 48hrs. Happy? Happy!
13 de agosto de 2024
Resposta da Horizon Micromobility
Hello - many thanks for leaving us a review 😀
Good communication
Good communication. Good support. Simple trouble free process. Delivered on time (with updates) and of course the bike is fantastic - thank you
16 de agosto de 2024
Bosch Phoneholder/charger
Easy to find what I needed, to make the order and then efficient delivery
5 de agosto de 2024
Resposta da Horizon Micromobility
Hiya - many thanks for spending the time to leave a review for your purchase
Resposta da Horizon Micromobility
Hiya - many thanks for spending the time to leave a review for your purchase
Synch super monkey
From start to finish very efficient and professional. A pleasure doing business with Horizon Micromobilty. Would highly recommend.
30 de julho de 2024
Resposta da Horizon Micromobility
Hi Robert, Great to hear you're loving the Synch, they're great bikes and a great company to deal with. Enjoy the bike! 😀
clear communication and fast delivery
26 de julho de 2024
Resposta da Horizon Micromobility
Hi - thanks for leaving us a review 😀
Good for Bosch parts.
Purchased a Bosch tracking module and a great explanation on the website site page on what type I need of the two similar modules and by doing so it was the correct one one I purchased.
Good communication and fast delivery with a good purchase price.
Will buy from them again.
24 de julho de 2024
Resposta da Horizon Micromobility
Many thanks for the review and we're happy to hear you found the product description useful. We do try to add as much information as possible so customer can make the correct choice and order the right product.
Resposta da Horizon Micromobility
Thanks for leaving us a review
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