Horizon Micromobility Avaliações 257

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They put me at ease by answering any questions I had & then the process of buying the ebike battery seamless. I was informed of each step of the delivery & it arrived 5 days after I had ordered .

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought my Heybike through the my work cycle scheme. The process was so easy and once I had my certificate I used the Horizon Mobility website to purchase my bike. It was really straightforward and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

257 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great reliable service

First class service and the quality of Bosch display mount is excellent, I'll be using Horizon Micromobility if/when I need further items for my Trek emtb.

22 de abril de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Thanks for your review 😀

Avaliado com 5 de um total de 5 estrelas

A Pleasure To Do Business With

A Pleasure To Do Business With

Highly Recommended, Excellent Customer Service, Honest & Trustworthy Company.

10 de abril de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Richard,
Many thanks for your review - hoping you're getting some rides in while the sun is out!

Kind regards
The Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Good responsive service.

Simple to use ordering process. Competitive prices and great service. Very quick response to queries. Completely satisfied and would recommend.

2 de abril de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Robert - many thanks for your review, we hope you're enjoying your new bike 😀

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and good communication

Matt was extremely helpful securing my bike and arranging delivery. Great attention to detail pre delivery identifying and fixing a minor issue immediately. Communication through the buying process was first class

27 de fevereiro de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Many thanks for your review Julian 😀

Avaliado com 5 de um total de 5 estrelas

Great service from the get go

Great service from the get go. Always responded to my emails, held on for me while I waited for my cycle scheme voucher to generate as well. Entire experience has been excellent. Highly recommend

23 de janeiro de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Adam, Thank you for your review. We hope you're enjoying the Super73 despite the weather!

Avaliado com 5 de um total de 5 estrelas

The best

Very fast shipping and serious company

17 de janeiro de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hiya - thanks for your review, hope you shop with us again in the future

Avaliado com 5 de um total de 5 estrelas

Bought a Tenways AGO X

Bought a Tenways AGO X. Great price, great service. I definitely would use them again and highly recommend them.

10 de janeiro de 2025
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Russell - thanks for your review, we hope you're loving the AGO X

Avaliado com 5 de um total de 5 estrelas

Horizon deliver modern equipment with a 5 star good old fashioned customer service ethic

Throughout the process Horizon Micromobility were very quick to respond to either emails or phone calls. I had ordered the Estarli E28x at a stage early in it's production further delayed by Estarli's participation in the BIrmingham motorshow. The team at Horizon kept me informed, contacting Estarli on a couple of occasions for me. There was then a slight hiccup (not of Horizon's making) in the delivery arrangements and Matt sorted this out for me very quickly. I'd add that the courier firm they used were actually extremely helpful as well and I'll be giving them a good review.

It's a real pleasure these days to come across a company who respond to emails rapidly and answer a phone call just as rapidly with a human being doing the answering!

Thanks Matt and the team, it's been a pleasure.

PS. The bike is a fantastic ride and is dealing with a very stiff hill with levels to spare.

20 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Vic,
Thank you so much for leaving a review for us. We're happy to hear you're loving the Estarli.

Avaliado com 5 de um total de 5 estrelas

Great service.

Great service.
Delivered on time.
Would recommend and use again
Thank you

13 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Merv,
Many thanks for your review 😀

Avaliado com 5 de um total de 5 estrelas

Horizon micromobility great service

Matt at Horizon Micromobility was absolutely great. Gave great advice and informative information about what ebike to choose for my daughter. Then spent some time running over the controls with her.
Great service ⭐️

11 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Anita,
Many thanks for your review - glad you were pleqased with the service provided 😀

Avaliado com 1 de um total de 5 estrelas

Communication was not great no updates…

Communication was not great no updates unless I requested one, the battery extender took ages to arrive, no problem with the product communications was appaling.

11 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

We're sorry you felt the need to leave a 1 star review. Looking at the history to your order, the order was placed by a Nicholas Vazquez and not by yourself, there are various emails and other communications that we had with Nicholas - and not yourself. We informed Nicholas that the range extender was out of stock with Estarli when the order was placed and we also mentioned that we would not charge for it until the item was available. We also replied to all emails as soon as they were received.

When leaving negative reviews in the future please try and see things from the point of view of a small business. We don't pretend to be perfect and a quick scan of our reviews do show that we care.

Avaliado com 5 de um total de 5 estrelas

Horizon Micromobility were always…

Horizon Micromobility were always responsive to my queries and my bike arrived earlier than expected which was a pleasant surprise!

8 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hello - thank you for your review 😀

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication - quick and helpful. Posting items quickly and dealing with any problems promptly. I'd be happy to buy from them again and definitely recommend them - thank you!

8 de novembro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hello - thank you for your review 😀

Avaliado com 5 de um total de 5 estrelas

Bosch e-bike components

They stocked what I wanted, at a reasonable price and delivered it promptly.

28 de outubro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi - Ian - thank you for your review 😀

Avaliado com 5 de um total de 5 estrelas

……..

Very quick service

11 de outubro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Many thanks for your review 😀

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