The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Ver mais
A empresa respondeu
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Ver mais
A empresa respondeu
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Ver mais
A empresa respondeu
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Ver mais
A empresa respondeu
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really friendly, great offer, fab communication!
Wish they were based a bit closer. :)

Resposta da Horizon Micromobility
Update of this review following a subsequent purchase. Their banner headline of guaranteed no quibble returns is not true and willfully misleading. I'd recommend avoiding a company prepared to mislead in this way, or at very least be aware of the small print and ignore the bigger boasts.
A stockist of wide range Bosch ebike accessories. Quick delivery and despatch of a part that my local ebike dealer would have had to order in.
Update re reply - You have a large banner saying 'no quibble' on the product page, then you reply that small print means you're not quibbling. What a joke! Make the banner clear that t&c's apply to no quibble, and I'll remove this review. In the meantime just accept that you're misleading people. Subject to terms of course!

Resposta da Horizon Micromobility
Great service and communication. Questions answered promptly. I asked for a different colour after I’d placed the order and told it was as no problem. Bike turned up in the allocated time.
Would definitely recommend this company.
Thank you

Resposta da Horizon Micromobility
Excellent service from Matt, the CGO600 Pro was already assembled and waiting for my test ride. I was not disappointed. Well worth the 400 mile round trip.

Resposta da Horizon Micromobility
Good service even though there was a delay from the manufacturer they kept me informed so wasn't worried.

Resposta da Horizon Micromobility
Fast delivery,no quibble replacement when I made an error in ordering. Will use these guys again

Resposta da Horizon Micromobility
Great service and response about late delivery and good will offer. (due to Brexit customs check's)
Best price compared to several other online stores.
Will deal with again for similar consumales.

Resposta da Horizon Micromobility
Easy purchasing process, quick to respond to any queries, updated progress throughout.

Resposta da Horizon Micromobility
Highly recommended thank you and fast delivery 10/10 5*****

Resposta da Horizon Micromobility
Extremely fast delivery, well packaged, good price. Very happy with the service provided by this company.

Resposta da Horizon Micromobility
Very helpful chat line, useful suggestions and support and excellent product delivered quickly. Great prices !!

Resposta da Horizon Micromobility
Arrived on time and in good condition

Resposta da Horizon Micromobility

Resposta da Horizon Micromobility
Excellent product an definitely suites the equipment fitted to

Resposta da Horizon Micromobility
Efficient and effective service at responding to my questions and needs. They sent the appropriate order very quickly.

Resposta da Horizon Micromobility
Great web site which help me understand the parts I needed which then arrived the next day. An easy 5 stars.

Resposta da Horizon Micromobility
Prompt delivery, and handled the cycle to work scheme admin without any issues. The bike arrived with a minor ding to paintwork, they free issued touch up paint. Great communication. Would recommend.

Resposta da Horizon Micromobility
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