Horizon Micromobility Avaliações 

295
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta

Escrito pela empresa

Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

295 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(295)

70 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really friendly

Really friendly, great offer, fab communication!

Wish they were based a bit closer. :)

19 de abril de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Kat,
thank you for the kind review - we're not that far away.... just the other end of the A4.

Enjoy your Estarli 😀

Avaliado com 3 de um total de 5 estrelas

Tread carefully.

Update of this review following a subsequent purchase. Their banner headline of guaranteed no quibble returns is not true and willfully misleading. I'd recommend avoiding a company prepared to mislead in this way, or at very least be aware of the small print and ignore the bigger boasts.

A stockist of wide range Bosch ebike accessories. Quick delivery and despatch of a part that my local ebike dealer would have had to order in.

Update re reply - You have a large banner saying 'no quibble' on the product page, then you reply that small print means you're not quibbling. What a joke! Make the banner clear that t&c's apply to no quibble, and I'll remove this review. In the meantime just accept that you're misleading people. Subject to terms of course!

8 de abril de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Thanks for updating your review regarding our "no quibble guarantee". No quibble means that customers can return items within 30 days without having to provide an explanation. The goods must be new and unused and in a re-saleable condition. No quibble doesn’t mean that customers can return the items for any reason they choose. So it doesn't allow customers to break the seal on boxes, fit components and then return them - in this case the goods are then not new, unused and re-sellable. Our full terms and conditions are stated on the website and on the particular item you purchased we also added extra details so that as much information as possible could be provided to you before purchasing the item.

Avaliado com 5 de um total de 5 estrelas

Great service and communication

Great service and communication. Questions answered promptly. I asked for a different colour after I’d placed the order and told it was as no problem. Bike turned up in the allocated time.
Would definitely recommend this company.
Thank you

3 de abril de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Jamie,

Thank you for leaving a review. Enjoy your new Tenways e0bike

All the best
The Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Excellent service from Matt

Excellent service from Matt, the CGO600 Pro was already assembled and waiting for my test ride. I was not disappointed. Well worth the 400 mile round trip.

8 de abril de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi David,
Thanks for your review and thanks for travelling so far to visit us. We're glad to hear that you're happt with the service provided.

All the best
The Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Good service

Good service even though there was a delay from the manufacturer they kept me informed so wasn't worried.

18 de março de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Michael,
Thanks for leaving your review. We hope you visit ourwebsite again in the future.

Avaliado com 5 de um total de 5 estrelas

Great price.

Great service and response about late delivery and good will offer. (due to Brexit customs check's)
Best price compared to several other online stores.
Will deal with again for similar consumales.

18 de março de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Keith,
Thanks for taking the time to leave a review for your recent purchase.

Avaliado com 5 de um total de 5 estrelas

Easy purchasing process

Easy purchasing process, quick to respond to any queries, updated progress throughout.

18 de março de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi David,
Many thanks for your review - enjoy your new Kiox 500 display

Avaliado com 5 de um total de 5 estrelas

Extremely fast delivery

Extremely fast delivery, well packaged, good price. Very happy with the service provided by this company.

15 de março de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Paul,
Thank you for leaving us a review, we look forward to you ordering from us again in the future.

Avaliado com 5 de um total de 5 estrelas

Very helpful chat line

Very helpful chat line, useful suggestions and support and excellent product delivered quickly. Great prices !!

11 de março de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Aaron,
Thank you for the review, happy to hear you're happy with the service provided.

All the best
The Customer Services Team

Avaliado com 5 de um total de 5 estrelas

Great web site

Great web site which help me understand the parts I needed which then arrived the next day. An easy 5 stars.

5 de fevereiro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Matthew,
Thanks for your review, nice to hear you founnd the website easy to use.

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Prompt delivery, and handled the cycle to work scheme admin without any issues. The bike arrived with a minor ding to paintwork, they free issued touch up paint. Great communication. Would recommend.

3 de janeiro de 2024
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Iolo
Many thanks for your review and we hope we enjoy the Estarli (once the weather picks up).
All th best
The Customer Services Team

Avaliado com 5 de um total de 5 estrelas
logotipo da Horizon Micromobility

Resposta da Horizon Micromobility

Hi Julie,
Thanks for your message, we'll make sure Matt from sales gets to see it (he'll be demanding a pay raise next).

Kind regards
The Customer Services Team

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