The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Ver mais
A empresa respondeu
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Ver mais
A empresa respondeu
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Informações de contato
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Reino Unido
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Excelente
295 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Horizon Micromobility
Hi - many thanks for leaving a review.
All the best the Customer Services Team
Resposta da Horizon Micromobility
Hi Simon
Thanks for your review
5* experience
super responsive on email. shipped my order and it arrived at my door just days after purchase. super accommodating with my questions and dealing with CycleScheme certificates. top stuff
10 de junho de 2024
Resposta da Horizon Micromobility
Hi Ben
Thanks for your review
Resposta da Horizon Micromobility
Thanks for your review
So easy to order staff really helpful…
So easy to order staff really helpful excellent customer service the bike is brilliant really well made. Would definitely order from you again thank you
22 de maio de 2024
Resposta da Horizon Micromobility
Hi Joanne,
Thanks for your review and great to hear you're enjoying the Estarli.
Excellent Service
Excellent Service. Very helpful and prompt communication when the part I requested would take longer than a better option that they had in stock.
And arrived a day early too!
Thank you.
22 de maio de 2024
Resposta da Horizon Micromobility
Hi Richard,
Thank you for leaving a review. Happy tyo hear you were pleased with the service provided.
great service will use again, good promt service
great service will use again
29 de maio de 2024
Avaliação não solicitada
Resposta da Horizon Micromobility
Hi Karl,
Thanks for your review and we hope you consider us again in the future.
Great communication
Great communication, they get back to you within a reasonable period of time and are very helpful. The staff made purchasing my ebike very smooth and straight forward. Thanks!!
15 de maio de 2024
Resposta da Horizon Micromobility
Hi Andrew,
Thanks for leaving the review for your Tenways CGO600Pro - we hope you're enjoying your new e-bike.
Excellent bike
Excellent bike
Great service, informed all the way
Best discount around
Super Monkey is ready to go!
2 de maio de 2024
Resposta da Horizon Micromobility
Hi Mark
Thanks for leaving a review for the Synch Supert Super Monkey. We hope you're enjoying the bike.
Haven’t replied to an email sent very…
Haven’t replied to an email sent very early in morning. When I phoned it was automatic and told me I would get a quicker reply via email
3 de maio de 2024
Resposta da Horizon Micromobility
Hello we’ve found your email, it was only sent yesterday. During busy periods we try to get back to customers within 24-48hrs, please understand that we’re not sat infront of a computer all day, as we have other tasks and other customers. Email however is the best options to get hold of us as we’re also not able to get to the phone if we’re with a customer or doing other tasks.
Update
Despite the urgency we've yet to hear back from you. We note that you are also a small business - you should know better
Resposta da Horizon Micromobility
Thanks for leaving a review for your recent purchase
Resposta da Horizon Micromobility
Thanks for leaving a review for your recent purchase
Resposta da Horizon Micromobility
Hi Mario
Thanks for leaving your review for the Bosch PowerMore.
All the Best
The Customer Services Team
Great turnaround time
Great turnaround time, used the Green Commute voucher. They even called me up to squeeze my delivery in before the bank holiday weekend.
2 de maio de 2024
Resposta da Horizon Micromobility
Hi Gary,
Thank you for taking the time to leave a review. Glad we got the bike out to you before the bank holiday w/e, not that the weather was favourable for cycling!
Shimano steps e7000
Wasn't sure about ordering from this site as there so many sites offering what you want so I went in a bit blind ,but turned out to be a great service fully updated and would order again
29 de abril de 2024
Resposta da Horizon Micromobility
Hi David,
Many thanks for your review. Why weren't you sure about the site? We think it looks awesome 😀
Excellent all round.
19 de abril de 2024
Great service
Great service, quick postage and very helpful in assisting me to choose the right product (cable for my ebike external battery).
16 de abril de 2024
Resposta da Horizon Micromobility
Hi Jamie,
Thaks for your review 😀
Resposta da Horizon Micromobility
Hello - thanks for leaving a review. Happy to hear you're back on the road 😀
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.