Horizon Trust Avaliações 496

Mira was very helpful and was able to get me to my account information.

Se stayed on the phone until we verified that I was able to access my account information

I spoke to MIRA in customer service and what impressed me the most is that she listened to me without interrupting me. She allowed me to explain the circumstances and then she provided a solution. She was professional and definitely easy to work with so Thank you, Mira!

Valerie was amazing, she waled me through the steps and I now full much more comfortable!

She was a extremely pleasurable experience working with her knowledge caring sweet and took time to makes sure that I understood what the complete process of the Transaction I was doing went the extra mile .This Indidual got me together. She needs a raise &, your company needs more like her.

Everytime I call Horizon Trust I am helped by amazing customer service people that walk me thru exactly what I need to make my investments work for me. Last week I spoke to Crystal - she was amazing. Today I spoke to Mira, she was amazing, and she patiently waited so I could correct my mistakes on the form and she uploaded it all right away! This is great service! THANK YOU HORIZON TRUST TEAM!

Patience, follow-through, clarity - I appreciate same-day responsiveness, quick connection on the phone, thorough answers, and clear directions.

Mercie D was very helpful and knowledgeable in assisting me with a rollover to my Horizon Trust account. She was very professional, knew all the right questions to ask and moved the process along quickly and smoothly.

Horizon has been great to work with over the past few years that I have been using their service.

Alexandra Soler's outstanding knowledge and expertise are only exceeded by her customer engagement and ability to provide excellent advice and effective solutions! Exceeded Expectations!

I am a rookie so needed quite a bit of hand holding to complete the tax docs for 2025. Mira was a Pro. Very helpful and more importantly, very patient. Thanks!

They followed up with my Fair Market Value report until I completed it correctly. Thanks!

Valerie did an amazing job! I was having problems getting logged into the system and she was very informative and patient with me! I had to work through my system to get everything working properly and she stayed with me until everything was resolved!!! Didn't rush me or anything like that! She was PERFECT!

When I contacted Horizon Trust customer service, Cynamon was very professional and courteous and agreed to help me with my request. She was not able to immediately answer my question so she said that she would research the topic and let me know what she finds out. That's exactly what she did, and I want to personally thank her and Horizon Trust for providing such prompt and excellent customer service. Keep up the
great work!

Valerie Cobian received my call, answered all my questions, and was quick to provide me forms I requested within minutes of my call.

Thank you, Taddie for walking me through setting up my sign-in and how to look up information on my account.
She was very pleasant and professional.
Thank you

Valerie’s great today. All my questions were answered and the changes were made in the easiest way possible.
Great service.

This is my second review of Horizon Trust. I just have to give them and their special customer service rep a high praise. Valerie Cobian has helped me countless times this past week as I was working on a big accounting project and I needed more and more info. Valerie was very quick to help me at every turn and request for more info. Valerie, THANK YOU for being YOU. If I were in a competitve business I would offer you a job. Sincerely, Ken D.

Mercie has always been so supportive and efficient as well as everyone else I’ve spoken with. I appreciate the call back option and have never been kept waiting long. The services Horizon Trust provides are essential to my financial goals. Thank you.

The experience was great!!! The representative was very patient and kind and was able to answer all my questions!!!!!

Robert provided excellent customer service. He patiently walked me through selecting the correct forms for what I needed to do and was very professional.