Hortology Avaliações 

1.259
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... Ver mais

Avaliado com 5 de um total de 5 estrelas

My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. D... Ver mais

Avaliado com 2 de um total de 5 estrelas

The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always... Ver mais

Detalhes da empresa

  1. Loja
  2. também em
  3. Centro de Jardinagem
  4. Loja de artigos em cerâmica
  5. Loja de decoração de design de interiores
  6. Suporte para Plantas
  7. Viveiro de plantas atacadista

Sobre Hortology

Escrito pela empresa

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.259)

115 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

I recently used Hortology for the first time to purchase a large pot for an indoor plant.
I love what we have purchased. I was also impressed that when buying it, the website suggested the pot liner that this pot would actually need.
After I purchased it I was contacted by Hortology who had identified an imperfection on the pot and sent me photos to see if I would still want it. These were minor and could easily be hidden in a corner hence they were not an issue and I was sent the discounted pot. This came very quickly.
Overall a great experience.
The only additional thing they could have done is to recommend the plant pot size for the pot. Not an issue for us.

13 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied

Great website - easy to navigate with lots of nice plants. Easy to order and expertly delivered. Plant sits in my living room as a beautiful centre piece. Very satisfied

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent range of plant pots

Excellent range of plant pots, order arrived in multiple boxes and well packaged throughout. Pots look great. Website is very detailed, good to have the dimensions for the opening of the plant pot instead of just the overall external dimensions so you can find the ideal size.

28 de setembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Dying Peperomia caperata, OK Watermelon Peperomia, nice plant pots!

The Peperomia caperata Rosso that was delivered to me on 29 Sep had some leaf shedding initially that I took to be normal behaviour after transport. The Watermelon Peperomia I ordered also had some visible damage to the leaves, but I understand Hortology has warnings about transport damage on the website and the plant seems to be doing OK now. However, the soil of the Peperomia caperata Rosso remained soggy for well over a week after delivery. Initially, I waited for it to dry out a bit. When I realised that leaves kept dropping off because their stems were getting mushy, I began to suspect root rot. When I took the plant out of the soil, I didn't see any roots – it was basically a few brown fibres that were falling apart. The plant still has some leaves left, but I don't have much hope for it. So beware of being potentially sold sick, overwatered plants! Overall score is for the whole delivery: I was happy with the various plant pots I also ordered – these are high quality – although it looks like I will have a spare one soon :(

29 de setembro de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello,

Thank you for your order and review.

We’re so sorry to hear that you’ve been disappointed with the plants you received — that’s certainly not how we’d want your plants to arrive!

Our Customer Service team have reached out to you directly so we can make things right as quickly as possible.

Your Hortology Team

Avaliado com 2 de um total de 5 estrelas

Ordered in July

Ordered in July, eventually get everything in October. Multiple issues from diseases at the growers then a plant arriving damaged, a joke of a "discount" was offered to accept it which was declined. only to have another plant arrived damaged, in the end we accept the discount just to put an end to it!!

6 de outubro de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Thank you for your order and review.
We are very sorry to hear of your disappointment with the delays for parts of your order and sincerely apologise that it took longer than expected to arrive. Once your order was placed, we ordered your special-order plants directly from our growers. As soon as we were informed of a slight delay with a couple of the items, we contacted you right away and agreed to send the available items first, while you kindly agreed to wait for the remaining plants.
We work exclusively with growers who maintain the highest standards. When they were alerted to a potential outbreak of Meloidogyne enterolobii across Europe, they made the precautionary decision to suspend all plant deliveries while independent laboratory testing was carried out — a decision we fully supported to protect our Phyto security in the UK. Once our growers received the complete all-clear from their lab tests, imports resumed, including the remaining plants for your order. We informed you of the situation in regards to this to check how you wished to proceed, and we kept your order open throughout this process as per your request.
Before dispatch of the final three plants, our team noticed that a couple, while still healthy, were not quite up to our usual quality standards. To avoid any disappointment upon receipt, we contacted you and agreed to replace one of the affected plants, which unfortunately incurred an additional two-week lead time, and provided a discount on another plant which needed a little boost of humidity.
We greatly appreciate your patience throughout this process and apologise for any disappointment or inconvenience the delay may have caused.
Your Hortology Team.

Avaliado com 5 de um total de 5 estrelas

Beautiful pot

Beautiful pot, the online sizing info was very helpful and enabled me to choose the perfect pot. Flawless service.

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company with lovely products…

Fantastic company with lovely products and great customer service.
I purchased 3 indoor plant plots from this company all of which are lovely. However, upon the 3 items being picked ready for dispatch, they noticed a very minor flaw in the finish on one of my chosen pots, so they emailed me showing clearly the flaw using 3 images and gave me the option to either remove this item from the order, choose another different pot or offered me a 15% partial refund. I thought this was amazing customer service as most companies would have simply sent the flawed item in the hope nothing would be said.
The pots all arrived extremely well packaged and are beautiful.
I can highly recommend this company and will certainly be a repeat customer myself 🪴💚

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered 3 plants

Ordered 3 plants, communication was good, delivery timely and the quality of the plants is outstanding. Really good value.

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent quality and price

Excellent quality and price. Easy to use website. Placed an order on the Monday afternoon and it arrived on the Wednesday morning, securely packed and in perfect condition. Love my Oslo olive plant pot and is exactly as seen on the website. Would definitely recommend and order from them again.

18 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You looked after the plant beautifully .

You looked after the plant. You delivered the plant in a way that would cause it as least distress as possible. Looks happy . there is one brown spot on one of the leaves. I don’t know if that will get better ?worse ?or just disappear? or extend to the whole plant?but that remains to be seen.It may be a little bit soon to give you completely accurate review ; except to say that I really appreciated that you took care to send and deliver the plant beautifully.

16 de setembro de 2025
Avaliação não solicitada

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