Hortology Avaliações 

1.259
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a plant pot which was delivered promptly. Unfortunately it had a crack in and was also much lighter in colour than it appeared on the website. I contacted customer services who couldn’t hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... Ver mais

Avaliado com 5 de um total de 5 estrelas

My banana plant looks so happy in his new pot from Hortology (he needed some more space for his two pups to grow). The pot looks gorgeous and good quality. Delivery was good - lots of communication. D... Ver mais

Avaliado com 2 de um total de 5 estrelas

The plant arrived in good condition , but extremely disappointed how small it was and hence it was vastly over priced when compared to the likes of gardeners dream etc. I buy plants weekly and always... Ver mais

Detalhes da empresa

  1. Loja
  2. também em
  3. Centro de Jardinagem
  4. Loja de artigos em cerâmica
  5. Loja de decoração de design de interiores
  6. Suporte para Plantas
  7. Viveiro de plantas atacadista

Sobre Hortology

Escrito pela empresa

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(1.259)

115 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, quick delivery. I loved my beautiful plant and pot. It was all packaged with care and the plant was in good condition on arrival.
Great website, with some really useful tips and information.
Would recommend. Thank you.

10 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good fulfillment, not as much selection

I ordered plants from a website for the first time. Hortology could not have done more to take away my concerns about quality, reliability, fulfillment and ability to withstand transport. The shipment followed swiftly after I placed my order. The plants were delivered with care. (I believe picked up in the morning at Hortology and delivered to my house later the same day, no overnight in a warehouse or a truck.)
The only unfortunate I found is that the availability of plants is limited and you pay shipment every time you order. I also ended up ordering from another website with more availability, but they just buy the plants somewhere else, take a long time to fulfill the order, pack some lying in a box instead of standing and have them longer in transport (and looking worse for wear).

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely healthy plants.

Lovely healthy plants and great service from the company. First rate.
Also, the staff at Hortology are excellent at communicating with their customers.
Recommend 100%.

4 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great buying experience

Great buying experience. Healthy indoor plants and safe/ careful delivery. The website is easy to navigate and plant information and selections are categorised/organised for easy search and guidance for beginners. Very catchy web design. Almost like a walk in into a garden shop through visual navigation.
Overall plant health was optimum and is thriving.

1 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience, good outcome.

Very good and fast communication from a real person not a chatbot when I wanted to change my order, plus when I had additional queries. Excellent delivery details with everything going exactly to plan. Very helpful delivery driver. The outcome 3 really lovely pots which will enhance my porch for years to come.

22 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really pleased

Excellent choice, good quality plant and packaging, always a little nervous about buying plants online, there was a delay with the delivery (due to courier not Hortology) so was concerned the plant would be worse for wear, but she’s happy, repotted into my own better draining mix and a few days later she’s happy and thriving.

17 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best UK company for plants, pots and plant care products

I have ordered plants before Hortology from 4 other online UK suppliers. But Hortology is the best and now I only order plants, pots, pot liners, plant food and other plant accessories from this site.
The plants arrive in pristine condition and beautifully alive and vibrant. They are packed in a manner that protects them fully from any delivery damage.
I highly recommend this company. It is the best online seller in UK of plants of all sizes, pots and plant care products.
I love the large plants and exotic medium and small plants I have received. Hortology is incredible, I truly appreciate the care they take in delivery and the range of plants and plant care items they offer. Thank you Hortology team. You are superb.

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I placed my order 6/13 and it is 8/17…

I placed my order 6/13 and it is 8/17 and I still haven’t received anything, I’ve been writing to the company and different people tells me different things and they promise to reship it and they didn’t, I don’t see a way to claim the money back, there is not a phone number to call. For what I see I will never get my plants or my money back:

13 de junho de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello,

We’re sorry to hear about your experience. Both we and Trustpilot have tried reaching out to you for further details, including your order number. Unfortunately, we haven’t received a response and have been unable to locate an order for you in our system.

As we cannot verify that this review relates to a genuine experience with us, we have flagged it with Trustpilot for investigation.

If you have placed an order with us, please do contact our customer service team at hello@hortology.co.uk and we will look into this further for you and work to resolve things as quickly as possible.

Your Hortology Team

Avaliado com 5 de um total de 5 estrelas

Peace Lily

The peace Lily I ordered arrived, it looks bigger than described and is very healthy, lovely !

The service was fantastic from start to end, no issues and delivered right on time as described.

Thank you

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nothing like the picture.

Ordered what was described as a green velvet noor plant pot with metallic bronze green accents. I received a black plant pot with no variation in colour it looks nothing like the advertised product. Company said they could not refund me because my pictures showed the pot with a plant in it even though I had lined the inside with plastic??? £60 down the drain

15 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT TRUST THIS COMPANY

If I could give a zero, I would. Do not trust this company. They sent me the incorrect item. When I informed them, they arranged for a delivery driver to pick it up, but I waited all day on two occasions, and no one turned up. I'm now stuck with a plant pot I don't want, having lost over £100.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Hortology

Resposta da Hortology

Hello Ewa,

We’re so sorry that you received the incorrect pot and for the frustration this has caused.

We’re keen to get this resolved for you as quickly as possible and have arranged the collection of this pot twice with our courier. Unfortunately, on both occasions, the courier reported that there was no answer at the address, so they were unable to complete the collection.

We’re waiting to hear back from you to confirm a collection date that would be most suitable for you, so we can arrange the collection again at your convenience. Once the item is collected, we’ll of course ensure you are fully refunded for this incorrect pot.

Please accept our sincere apologies that this has happened. We want to assure you that we are committed to getting this resolved as quickly as possible. Our Customer Service team will be in touch again today to work with you to resolve things as quickly as possible.

Your Hortology Team

Avaliado com 2 de um total de 5 estrelas

Be very careful buying the wrong thing

We made a mistake on the size of an item and needed to send it back. Hortology do not help and it is going to cost a lot of money to send this item back. Hortology do not help at all, just telling you to find your own courier. Given the size of the item this is going to be very expensive. We will not be buying from them again.

12 de agosto de 2025
Avaliação não solicitada

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