Hotel du Vin Avaliações 

useless website. useless phone system. In fact that was the problem. Wanted to find out if the Cambridge site had on site parking. When eventually I found parking in the FAQs, just got a lazy "talk to the hotel itself" (the website is generic and so has little information for individual sites). So I rang the hotel on the number given. A quick bit of telephone pinball got me to something like "press 4 for location information about directions/parking" and when I pressed 4, I hear "if you would like parking information please visit our website on ...". So bounced from website to phone to website with no solution. Yes, of course I could "press 3 for reception" and ask them but why am I working so hard to get a simple piece of information every person who uses a car must want to know? Isn't that what the "F" in FAQ is all about? Decided not to bother with a room at this hotel.

My favourite hotel chain. Tried a few and they’re all great. Crowne Plaza have lost a regular business customer to Hotel du Vin, not because Crowne Plaza are poor at all, but because Hotel du Vin just do it better.

Hotel du Vin - Clifton Bristol.
Spent our anniversary at this hotel.
All staff we encountered deserve a 5 star award.
Dining room overlooking the bridge, stunning. Our very kind waitress even found the story of the giant who created the gorge and after who you have named the restaurant.
Great breakfast and dinner.
We will return and thanks to the manager of this hotel for creating such a great experience.

Hotel Du Vin Henley on thames has sprung back to its original superb level after a few years of lower standards.
Whether it’s a change in management or ownership the staff are excellent, the refurbished rooms back to very high levels of comfort and functionality.
Happy to highly recommend this revamped hotel for a stay in Henley

Our local di vin 3/4 empty hotel + Bistro 3 table seated sunday lunch not good for a hotel that has no receptionist has in None on a sunday!
After waiting 35 minutes in reception Duty Manager "MIKLOS VERES" Appeared when I asked for the pad to place my car registration reply was
You cannot park in our empty hotel for sunday lunch as we have reservations at 6pm my time was 1.35pm plus a hotel with 4 tables used ?????? In the restaurant "really"?
Ok so we are locals been coming here with our company's workers for 10yrs the first time I have been told that a 1hr dinner for 2 probably $120
Would be exchanged for 1 hrs for parking.
So we left I asked my wife who was already seated at the table in a 90% empty bistro that we are leaving!
"Never again!
thanks Miklos Veres you have saved me a fortune this Christmas and newyear for my companies celebrations!$$$
Decided to fly everyone Cape Verde in stead!
And Head office at Di vin and like "BoB Hope" said THANKS FOR THE MEMORIES!😉😄

I booked afternoon tea to celebrate something special with my in-laws who travelled especially to London for the occasion. The booking was made two months prior, a confirmation email two days before the booking, only to receive an email the day of to say they weren’t doing afternoon tea. Very poor show.

My favourite hotel brand. Not been to a shabby one yet.

Stratford on Avon
Chain rarely puts a foot wrong - we've tried a few.
Thanks to Mary in the Brasserie helped us with an early breakfast

We recently stayed at the hotel du vin Wimbledon for our “minimoon”. We found our room to be everything we wanted it to be. The bed was comfy, room service was prompt and the staff were polite. We only had breakfast at the hotel but there was lots to choose from and indulge on.
Would we return - definitely.

I’ve stayed all over Bristol for work, and this has been the nicest stay by far. Rooms are clean and well finished, even for a standard room they’re a good size, and the bathroom is really quite impressive. Will absolutely stay again.

Had a fantastic afternoon tea in Brighton.
It was plentiful and lovely and fresh.
Thank you to Mo and his team who made it a lovely afternoon 😊

Room, staff and service excellent.
Fully recommend .Hotel Du Vin Harrogate …
Restaurant quality much improved and a hearty breakfast well served .
Full recommended
Gergana Kishneva provides a fine example to the front of house staff. Novak and all the reception staff provided a memorable experience.
Top marks again Thank you all .

Ripped off by not being advised to book dinner 30mins earlier, therefore having to pay a la carte menu prices for the same dishes we chose on the prix fixe menu at around £40 more. Also, late check out was impossible to consider due to constant drilling ruining our stay. We used to use this hotel frequently as our business was based in Fawley just up the road. It was such a disappointment returning after a few years. The hotel looks old and worn out and needs a major facelift.

Wasn’t over enthusiastic about the cream tea, Top level: Apple pastry was nice, chocolate pot was nice but would have been nicer if it had cream on the top instead of condensed Milk, crème brûle was amazing, Profitta rolls were hard but nice.Middle layer: The sandwich’s weren’t sandwiches Brioche roll, wrap, croissant, and French stick, they were bland as had no cucumber or lettuce in them and the ham could have done with a bit of mustard, the chicken had tarragon in it so tasted a bit like soap this one came in the French stick which was dry. Although the tomato and feta cheese wrap was too wet. They were too small for my husband who doesn’t really like the deserts. Bottom layer: Scones were good, but had to ask for more butters as they only gave us 2.. Choice of tea’s were good and could have more if wanted. Shame there were no choices in the sandwich’s, would have rather had egg or cheese instead of the feta and tomato.
The staff were lovely though. And the restaurant was clean and nicely decorated.

Took my partner's mother for afternoon tea on mother's day. The food was terrific and I had stipulated in advance that there were 2 vegetarians, so they catered for that very well. We also had a fantastic seat in some beautiful armchairs in front of the fireplace. My partner's mother absolutely loved it. Waiting staff were helpful but not intrusive. Overall, one of the nicest afternoon teas I've had.

Well that was a £220 disaster. We stayed at the Cambridge location expecting the usual Mal Maison type experience , how wrong could we be. Started with the cold water on the bathroom barely a trickle , dusty and dull room , and finished with hard yolk eggs masquerading as poached. Put a dampener on what was supposed to be a celebration.

So why wait a month to post ….. well after complaining to reception and the lady saying the manager will be in contact , I tho k a months wait is reasonable time for a response , but nothing !

Sadly due to sudden illness we couldn’t attend our night away I’ve emailed twice now to see if we can have a credit and had no response

Please avoid. First time in this chain Hotel. We have been robbed in our room, £6k of items been taken. Management colude, only 1.5 hours in Hotel having dinner in their restaurant, they got into our room exactly 2 minutes later after we left (police told us) they knew me and my wife left to have dinner downstairs and only they have access. No response from their side, no talking to us for 5 hours while we wait for answers. I had to call Police as they refused. Professional, they used gloves as forensic showed. Again management never came to talk to us or apologise or give any explanations. We feel like we have been raped, no cameras in corridors, we do not feel safe, they offer a free drink in the bar as if that is going to make us feel better. No one word to make us feel as a Human being. Zero customer service. Be careful to visit this place. We were targeted by Hotel staff, that is obvious. You could be next

Hotel du Vin Wimbledon - Anna

Me and my husband have stayed over with Hotel Du Vin Wimbledon mid Feb for my husband’s birthday. One of the loveliest hotels I’ve even seen. However Anna has been so so helpful as she offered to help me with my lactose intolerance and supported me with vegan or lactose free options and I felt so looked after like nowhere else! Her customer service skills are admirable! Thank you Anna and Hotel Du Vin Wimbledon!

My wife & I stayed at the Poole Hotel to celebrate our upcoming 45th wedding anniversary. After a warm welcome we were shown to a freezing room the outside temperature was 2-3 C, no heating apart from a very small electric radiator. This was unacceptable and we asked to move to another room, non available all that they could do was put in another small electric radiator. We moved to another room the next day this was warmer but no heating the bathroom as the radiator was broken. The room was also near the kitchen so we were disturbed by some kitchen machinery turning on and off all night. I wrote to tell the CEO about how disappointing our stay was, needless to say no response. We won't be staying at a Hotel du Vin again