Hotel du Vin Avaliações 

Have stayed at Hotel Du Vin Edinburgh several times and alway had great service to the extent its been our go to hotel. BUT what has happened! We booked into a £500 a night broom cupboard. The bar ran out of the house red wine. The very limited room service ran out of fancy names toasted sandwiches - but we were offered breakfast cereal or yogurt as an alternative. No excuses are available as the hotel knew it would be busy enough to increases room prices to outrageously high rates.

Birmingham. Understaffed or just incompetent? Not sure. Waited 45 minutes for a coffee. Went to the bar after waiting politely at a table, and was asked to sit back down by the 1 person serving. Waited again for 30 mins and asked again at the bar, order finally taken - I could have sat until close if I hadn’t have asked again. If the bar allowed self-serve it may make some money. We would have had 2 rounds of time had allowed

Basil Fawlty has nothing on this lot - I booked two rooms, Avon Gorge, directly with Hotel Du Vin one with a bath, view and balcony which was written on my reservation only to arrive at the hotel and no such room exists....I was then offered an upgraded room on the basis I paid more, the manager interviened and the member of staff was told to upgrade us ...the upgrade overlooked an ugly grey flat roof and was told if I turned my head to the right I would see the bridge!!! I could go on and on and on. If you still decide to stay at this hotel, the position is wonderful, the beds are comfy and view is lovely as long as you do not have to turn your head to the right, but, don't expect a smile from most of the staff or even very basic friendly or even efficient service - the bare minimum expected when staying in a "nice" hotel and if you like Bloody Mary's you will be out of luck.

Stayed at HDV Edinburgh for a theatre visit on Friday. This hotel did not let down, everything from the location, the decor, the food and the staff could not be beaten. Thoroughly enjoyed our stay and will DEFINITELY be back.

Thanks for making our stay special. Xxx

Recently had a very comfortable stat at Hotel du Vin Exeter. I did the classic 'leave my laptop charger' trick in the room and was going to be stumped with out it. Miraculously, housekeeping found it, handed it to reception and they posted it back to my home with next day delivery. Super service!

Stayed at Avon Gorge Hotel du vin, Bristol. Staff friendly and helpful, place designed to be dark, OK if you like that sort of false sophistication. The reason for the one rating is that when I went to check out I was told that the extras (2 rounds of drinks and a meal) came to £70, without providing me with a bill. (It is normal when you check out at a hotel, they print off a bill you inspect it then you pay) So I asked for a bill which on inspection showed a load of service charges, at no point was I told I would have to pay a service charge for drinks in a bar… I was told they would be delivered to my table I did not request such a service. As soon as I queried the service charges they offered to remove them. It seems to me the staffs are trained to behave in this apparent underhanded manor. I am sure the service charge issue is hidden away in some small print somewhere. This hotel is not the Ritz or anything like it. These practices I would suggest are more than questionable. Will I stay at a Hotel de Vin again….no!

We just had our wedding at the Hotel du Vin Brighton. The ceremony, wedding breakfast and evening party were all hosted at HDV Brighton. The pre-wedding organisation from Dewi and the team was excellent - always calm and collected.
Our big day was amazing. Desi and the operational team were incredible, with everything under complete control.
The staff team - Sam, Agata, Zoe, Laszlo - and we are sure many others behind the scenes - helped make our day very very special and we will treasure our memories for ever.
Thank you!

Recently stayed at the Poole Du Vin...
Calls itself a luxury hotel mmmm
Very disappointed not only with the room smelling of sewage..Over priced..Car park charges we where not made aware of..even our car was blocked in overnight by a car and van..feeling rushed at dinner and breakfast even though there where maximum 8 other people in the restaurant..our table hadn't been wiped cleaned..
On the returned sent an email to them on feedback..nothing so far..
Wrote on Google maps and had a reply...sorry you didn't enjoy your stay with us this time...mayby another time!!! I wouldn't stay there again...So even the customer service is poor.....

A two night stay with my wife, son and daughter in law to celebrate our 50 th wedding anniversary. Cant fault this Hotel, everthing about it , the staff, facilities, the food etc all wonderfull. We had a brilliant stay and enjoyed all the Stratford has to offer. Special mention for Mary in the restaurant, excellent

I regularly stay at the Exeter Hotel Du Vin and the staff and service is always first class. I would highly recommend. The staff are some of the best I’ve come across.

What an experience from the booking process to the arrival to the day we left. 5 stars all the way.
Stayed at this hotel last minute due to our first choice being closed due to COVID and upon arrival our room was presented very well and was everything we had hoped for (Junior Suite). Staff
helped us to the room with our bags.
Drop off parking outside and the opportunity to leave bags safe due to our early arrival.
Staff were particularly friendly and helpful more than happy to go the extra mile to make the stay special. A
special mention to George (Barman) very welcoming, helpful and polite. What a smashing guy. This was our second stay at Hotel du Vin and we will definitely be staying with them again in the future. Quality. Thanks to all staff from the Harris family.

Maybe I'm just biased, but I love Hotel du Vin in Henley. No snotty expectation, no mad people (unusual) and great location. Advice for travellers though. Never drive to Henley-on-Thames as these old towns just do not allow for cars easily. But do however bring a bicycle or some walking boots. You cannot fail to find great exercise in every direction. Make sure you hire a canoe and investigate Henerton backwater and the George and Dragon at Wargrave. The walk along the river is over subscribed and quite often muddy but there are many great alternatives. If it has rained a great deal, head along the Fairmile there is a path after the school that takes you up and over the hills, follow the path across and back down and past the Rainbow Inn where you can stop for a drink. Carry on up the public footpath behind the pub and through the tree lined pathway up to the green at Bix. Carry on across the path and past the Church and across the road (carefully as they drive fast there) down the road opposite and along into the woods and down the path back to Lambsridge close and the Farmile once more. It does flood if there is a lot of rain so make sure you have your Wellingtons. If you're cycling then head down the road to Assendon and you will find there are many great routes in any direction.

A mixed review. We stayed at the Cheltenham Hotel du vin for our anniversary. Paid for a delux package and it was poor value. The building needs painting and our curtains were very faded. No porter, which was really poor. The bed was comfy and the dinner good. £300 for one night? Not a patch on other places I stayed in last week.

Having booked a room online I thought I'd book a table for dinner and book a car park space. So I phoned. What a mistake! 12 minutes waiting to get through to a centralised call centre. I did book the car parking but during the wait decided to eat elsewhere. The company seems to have forgotten the customer in their quest to cut costs. The CEO should call his own company and see what it feels like!!

Hotel Du Vin Tunbridge.
A wonderful week end stay. The staff were exceptionally friendly, helpful and professional. The only negative is that anyone booking a double room should avoid the front annexe due to excessive outside road noise and banging of internal fire doors, so do book your room at the rear of the building.
Overall our stay was most enjoyable with the front desk always ready and willing to help.

Hotel Du Vin , St Andrews
Arrived at Hotel , took me over 45 minutes to park the car, at the cost of a very expensive room car parking in my view should be included.
The deal available was dinner was inside at a different location but inside only , ie no catering for more suitable outdoor dining especially during Covid times. We paid for outside dinner on site, the meal was good , however one of my party had to severely raise his voice in anger to stop other guests (we were later informed partly were Hotel Du Vin staff) swearing and using vulgar language every other word let alone sentence. Another family dining congratulated us on our actions , the table of six understood the anger and stopped the language. As this had gone on for 5/10 minutes we found incredible how no member of working staff , let alone staff at table of six had said anything I find incredible how low standards had reached.
The following morning I paid £18 for my breakfast was extremely poor and regretted bothering , two of the smallest rashers of bacon , the baked beans had a sauce mixed in and the weakest coffee I've ever drank , frankly I went up the road to the corner cafe and had a proper breakfast.
At check out I was charged and paid and only late queried the bill and found drinks from another guest
had been added to my bill.
A very poor experience