Worst service ever faulty goods! Collection arrangement no details had to call A.P.C. overnight to find out if collection had been arranged. Seriously stay away. Don’t know if my refund will be done.... Ver mais
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Veja o que dizem as avaliações
I ordered the Maverick rug after falling in love with it online, unfortunately when it arrived it was the wrong rug I’d received. Literally two days later the rug was picked up and the correct rug r... Ver mais
A empresa respondeu
Initially slightly skeptical as i'd not heard of them before, but had a really good experience with Housecosy. Purchased a beautiful TV unit. Great communication and it was delivered within 2 weeks. T... Ver mais
A empresa respondeu
I’ve had a great experience with the Housecosy team. I ordered a bookshelf in late August but didn’t move into my new house until December. By then, I discovered the bookshelf was defective and requir... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop and Save now on Modern & Contemporary Furniture for Living Room, Dining Room, Hallway, Kitchen, and more, Delivered to Your Doorstep
Informações de contato
Reino Unido
- info@housecosy.com
- housecosy.com
4,0
Muito Bom
217 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect product but not quite the perfect service!
I would have given 5 Stars as the dining table we received was fantastic and even better than we were expecting, but unfortunately the original delivery company they used were poor and the time taken to resolve the issue and resend out a replacement item was not great. For that reason I've deducted a star, but I would still buy from these again as the item purchased was perfect.
12 de julho de 2021
Avaliação não solicitada
Resposta da housecosy
Thank you for taking the time to leave a review, we're sorry our service was not up to scratch on this occasion. We have taken on board your feedback and subsequently changed our dedicated carrier going forward to offer a better end to end service.
the housecosy team
Great quality furniture
Great quality furniture. Instructions so easy to follow. Would definitely recommend
8 de julho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Pretty swift and pleasant experience
Pretty swift experience, no delays. Arrived when it said it would, received standard comms. Love the dining table we got, exactly what we were after! Such good quality.
7 de julho de 2021
Avaliação não solicitada
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
The delivery courier they use isnt great
The delivery courier they use isn’t great at all , product lovely but delivery was a nightmare. Had to wait weeks.
2 de julho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're sorry our service was not up to scratch on this occasion. We have taken on board your feedback and subsequently changed our dedicated carrier going forward to offer a better end to end service.
the housecosy team
Great service
Great service, quick delivery and the quality is amazing. I have received so many compliments on my table
1 de julho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Nice design table
We like our table , the design is original and good quality. The delivery service was good .
We did not know about this brand but it is a good discovery and we do not regret our Choice
28 de junho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Fantastic company
Fantastic company, easy to contact and very helpful. My friend was over the moon with her new rug
22 de junho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Really helpful in arranging a return
Really helpful in arranging a return. Good customer service.
17 de junho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're pleased you were happy with the service and hope to see you again soon!
the housecosy team
Replacement part has been received
Update:
Replacement part has been successfully received on 2nd attempt. Still don't know the fate of the first replacement part.
Original:
Still waiting on a replacement leg for a bench. Despite initial positive signs of getting the replacement to me asap, the courier tracking site claims it has delivered, but i was home all day and it definitely did not. Homecosy used their email address with my postcode to track the parcel so i can't even get updates on the dispute i've raised with the courier as updates will go to homecosy email, not mine.
Have emailed homecosy twice since but no reply from them yet.
16 de junho de 2021
Avaliação não solicitada
Resposta da housecosy
Thank you for taking the time to leave a review, we're pleased your issue was satisfactorily resolved.
the housecosy team
Love this rug
Love this rug. Just what we were looking for and a really good price.
2 de junho de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Never again
I ordered a table from them, it took a long time to come but it is beautiful. Sadly there's a mark on it but they gave me 10% off the order so I guess that's OK.
I then ordered a side board, again very long wait and when it came 4 major parts of it were broken. Awful customer service since, still waiting for the replacement parts. Sadly will never use them again.
18 de maio de 2021
Avaliação não solicitada
Resposta da housecosy
We're sorry that your purchase didn't live up to your expectations on this occasion. I can see that the spares were received on the date of the review but this does not excuse the issues faced on this order.
the housecosy team
Lovely piece of furniture
Lovely piece of furniture. Well made and reasonably priced.
Good communication for delivery
6 de maio de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Really terrible quality product
Really terrible quality product. Rug edging is very poor and not long enough to cover mat underneath it is fixed to. Looks awful. Definitely avoid at all costs.
4 de maio de 2021
Resposta da housecosy
Hi Gail- we're sorry that your purchase didn't live up to your expectations on this occasion. We hope you'll give us another chance in the future.
the housecosy team
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Lovely carpet and prompt delivery
29 de abril de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Lovely product and on-time delivery
Lovely product and on-time delivery. I also got a courtesy call just after delivery, which was much appreciated.
29 de abril de 2021
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
Resposta da housecosy
Thank you for taking the time to leave a review, we're super pleased you were happy with your purchase and service!
the housecosy team
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