I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais
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Veja o que dizem as avaliações
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais
A empresa respondeu
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Informações de contato
London, Reino Unido
- help@houseof.com
- houseof.com
4,5
Excelente
671 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da houseof
Thank you for sharing your experience with us! Wonderful to hear that you are happy with your lovely coral lights 😍️
The product was terrible- it was broken…
The product was terrible- it was broken when it arrived and I asked for a refund as it didn't look very sturdy. The customer service, however, was brilliant.
6 de janeiro de 2022
Resposta da houseof
Hey Jade, thanks for taking the time to leave us a review. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. We're extremely sorry for the inconvenience with your Lilac diffuser floor lamp 😔️
We normally offer free replacement on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly. I'm sorry if this information was somehow missed out and you have returned your faulty light instead. However, I can understand your frustration and disappointment.
Once again please accept my apologies for this experience and I hope you give us another chance in the future.
Absolutely beautiful products and…
Absolutely beautiful products and excellent customer service. Everyone was so helpful. Would highly recommend.
5 de janeiro de 2022
Resposta da houseof
And an absolutely beautiful review! 😊️ Thank you for your time to share your experience with us.
Perfect
Perfect! I ordered the light fitting as I wanted something modern, bigger and fairly flush for our stairwell. It’s perfect! It came in great time, well wrapped (actually really nice, sturdy box!) Really good quality and looks amazing. Relatively easy to fit - we had to do some extra work as our 80s house has some dubious wiring! But once done, we couldn’t be happier!
5 de janeiro de 2022
Resposta da houseof
Hey Helena, What a lovely review! 😊️ We are so pleased to hear that and sure it looks beautiful! If you get the chance, please send us some photos as we would love to see how you have styled the light in your house. Our Instagram page can be found here https://www.instagram.com/houseofdotcom/?hl=en 😊️
Best customer service ever
I accidentally broke my houseof lampshade and they replaced it free of charge. absolutely blown away by that, fantastic customer service that you just don't see much of these days. Recommend!
4 de janeiro de 2022
Avaliação não solicitada
Resposta da houseof
We are glad to hear that you had a such a great experience with our customer service! :) Thanks for sharing our feedback with us!
exceptional customer service
Fabulous light. Loved it from the start. Sadly our dog knocked it over. The service we got when seeking replacement parts was exceptional. The tone of the help was so friendly and the parts were sent really quickly. Outstanding.
31 de dezembro de 2021
Avaliação não solicitada
Resposta da houseof
That's wonderful to hear Judith! :) Thanks for sharing your experience with our customer service agents! Hope your are loving your houseof lamp!
Incredible bathroom light from houseof
Incredible bathroom light from houseof, exactly what I wanted for my new bathroom. 10/10 highly recommend
19 de dezembro de 2021
Resposta da houseof
Hey Amy, and an incredible review! Thank you so much for taking your time to share your experience with us!
Excellent service from ordering to…delivery
Excellent service from ordering to delivery. Easy to order online. My light was delivered beautifully and carefully packaged so no breakages.
Lovely light fitting which gets great comments from visitors who see it.
Would highly recommend.
14 de dezembro de 2021
Resposta da houseof
Thank you for your feedback Carolyn! We are very pleased to hear your experience with us! :)
Highly recommend
We've made a few purchases with houseof and the service and oroducts are always amazing.
10 de dezembro de 2021
Resposta da houseof
Hey Kate! What a lovely review! 😊
Thanks for sharing your experience and for being a loyal customer! We are so happy to hear that you always find what you look for!
Arrived on time and in good condition.
7 de dezembro de 2021
Resposta da houseof
Hey Andrew, Thank you so much for your feedback! We're really glad that you had a great experience with us and we hope you love your new lights!
Great fast service and nice eco…
Great fast service and nice eco packaging - lights look great too
5 de dezembro de 2021
Resposta da houseof
Hey Doug, thank you so much for taking your time to leave us a review! We are chuffed to hear that you like our eco packaging and you are happy with our fast service! Enjoy your lights! :)
Amazing customer service
Amazing customer service. So pleased I stumbled across these guys…
5 de dezembro de 2021
Resposta da houseof
Hey Esme, thank you so much for your feedback! :) We are glad to hear that you had a such a great experience with our customer service!
Ordered yesterday arrived very next…
Ordered yesterday arrived very next day, great service.
26 de novembro de 2021
Avaliação não solicitada
Resposta da houseof
Hey Julia, thank you for your time to leave us a review! We are very pleased to hear about your experience with us! :)
Worth the wait
Waiting for an item to come in stock, got an email as soon as it did.
Item delivered quickly and no damage and I love it! Worth the wait.
18 de novembro de 2021
Resposta da houseof
Thank you so much for sharing your experience with us, it's great to hear that you're loving your new light! :)
Replacement problem
This time..
A light without a control,several failed collections and deliveries, took up way too much of my working day to sort out.
The light fittings are fab though.
14 de novembro de 2021
Resposta da houseof
Hey Fiona, thank you for your review, we're really sorry to hear that you had difficulty with our courier for your collections and delivieries, that's definitely not what we want to happen :( and would definitely work to improve! We do apologise that your working day was affected here! It's amazing to hear that your new light looks fabulous though! If you have any questions or advise please feel free to keep in touch! :)
Resposta da houseof
Thank you so much for leaving us a review Carla! It's great to hear that you're loving your new light!
I was so pleased to receive my…
I was so pleased to receive my carefully packaged large coral diner pendants. They were even more gorgeous than seen on your website and the colour is just stunning. I cannot wait to get them fitted into our newly renovated kitchen and dining room.
22 de outubro de 2021
Resposta da houseof
Hey Laura, thank you for your review! That's wonderful to hear you are loving your new light!:) Once you do get them fitted into your kitchen and dining room and if you get the chance, please send us some photos as we would love to see how you have styled!
Hi I ordered a ceiling light 4 days ago…
Hi I ordered a ceiling light 4 days ago in the advert says dispatch with in 2 days but emailed last night to hear they may dispatch on 24th not good enough we go on holiday at the end of next week if we had realised this delay would not have ordered Paul Smallwood
21 de outubro de 2021
Avaliação não solicitada
Resposta da houseof
Hey Paul, Thank you for leaving us a review. We're sorry that the dispatch of your ceiling light has been delayed. Could you please contact our customer services on help@houseof.com with your order number and we will try and sort this out for you. Once again, sorry for the inconvenience here. Looking forward to hearing from you!
House of is fine
House of is fine, small selection of goods, good quality. 2 stars as constantly e-mail for this review to be posted, despite saying won’t get any more reminders!
19 de outubro de 2021
Resposta da houseof
Hey Amy, we are so sorry you feel this way and we can understand your frustration. Thank you for posting this review and we’re sorry to hear that your experience was not up to standards. In addition, I can see that two review reminders were sent from our side, one was for a product review, and one was for the service for that particular order. As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services. Once again please accept our apologies for the inconvenience.
Really slick designs but sooooo slow!
Really slick designs but the company is very disorganised!! items take so so long to be delivered! Initially we ordered a ceiling light It came very late and in the end two showed up! We later ordered another design and it eventually arrived weeks and weeks and weeks after the indicated time even though when I ordered it it said it was in stock. That was really disappointing.
17 de outubro de 2021
Resposta da houseof
Hey. Thanks for taking the time to leave us a review. We're extremely sorry for the delays you encountered. I can see the light you previously ordered was on pre order.
Apologies if the extended lead time wasn't clear enough when you made your order, we do our best to make sure this is as clear as possible on the product page.
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