I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais
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Veja o que dizem as avaliações
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais
A empresa respondeu
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Informações de contato
London, Reino Unido
- help@houseof.com
- houseof.com
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I used house it on multiple projects…
I used house it on multiple projects always a pleasure and the quality is fantastic

Resposta da houseof
We bought two incredibly pretty lamps
We bought two incredibly pretty lamps. Not cheap, but super quality

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Lovely lamp
Lovely lamp and looks great in dining room. Efficient delivery and easy to assemble.

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Very professional
This company are very professional & respond very quickly to queries, & delivery is very prompt! I live in the Republic of Ireland and it can take ages since brexit to get uk delivery's, but not in this case!

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Glitch on the website
Sadly there was a glitch on the website so the light I ordered failed to appear. After several weeks I eventually phoned to be told the above. Surprised not to have been notified sooner and left wondering why this had not been communicated to me when the glitch was first discovered. I had to ask for my bank account to be re-credited, wasn't immediately offered. Shame, as the ceiling light I previously bought was very nice and good quality

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I absolutely love these lights and…
I absolutely love these lights and would order again!

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Amazing customer care team
I did buy one of their products on H&M website. I liked it very much but there was a small defect in one of the lampshades. I contacted directly the company and customer care was very helpful and sent me an extra part in less than a week. Very impressed how efficient they were in sorting this out. Quality is good and it looks even more expensive than it is.

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Incredible customer team
I can't fault the customer service team who were prompt to reply to my query, solution orientated and represented the quality of the House Of brand very well. I had a problem with a product that was beyond its return period but the team worked quickly to discern the fault and refund the items, communicating every step of the way. I was so impressed.

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Excellent
Lovely product, excellent quality for the price. Customer service was excellent and delivery was fast - my only critique is that the bulbs they sell are not dimmable even though their fittings are!

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Excellent service
I cannot fault the service from Houseof. I would highly recommend them. Thank you!

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wonderful pieces and look fabulous
wonderful pieces and look fabulous. prompt delivery and well packaged. very much reccomend

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Quick delivery of the items I ordered
Quick delivery of the items I ordered. Helpful in arranging a replacement when one of the items was faulty

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Replacement Shade
I broke a glass shade on one of my beautiful House of lamps. Patrick could not have been more helpful in sourcing a replacement shade, keeping me updated of its progress and sending it on to me. Amazing! Many companies would just shrug their shoulders and say 'Tough'. Thoroughly recommend House of and will absolutely be using them again. Fantastic.

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Not really organise with the internet orders
I just bought a light and month and a half later still not received. I contacted them to see what's going on, and they told me the light is out of stock and cannot fulfil my order. I could understand their technical issues, but it is frustrating to have to chase them instead of being informed by them first.

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THIS IS A BEAUTIFUL CEILING LIGHTS
THIS IS A BEAUTIFUL CEILING LIGHTS - I BOUGHT THEM FOR MY KITCHEN TABLE 5 STARS LOVE IT ITS ELEGANT IN WHITE

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Brass wall art
After looking for ages online for a wall light that is low profile and pretty I ordered this. Really love how it looks, and fitting was easy. Only thing that could make it better is if there was more choice for the warmth of the bulb, it’s a little harsh even with the “warm white” option I ordered . And if the bulb was replaceable! But I’m sure it will still be here before I move house, and if the bulb was to die you would probably keep it as a piece of wall art.

Resposta da houseof
It is a nice ceiling light
It is a nice ceiling light, but it is pricy for what it is.

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Great customer service and gorgeous light fitting
We received our ceiling light on time and well packaged. Sadly it was a faulty but I sent through a video of the fault and got a replacement very quickly. Works brilliantly and looks gorgeous in our lounge. Would recommend Houseof and would use again.

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THE best customer service experience
THE best customer service experience! Truly helpful in every step of the way, as I had a lot of questions and was met with nothing but kindness and patience. Customs to Germany was uncomplicated and shipping very fast. Will purchase again.

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