I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais
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Veja o que dizem as avaliações
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais
A empresa respondeu
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Informações de contato
London, Reino Unido
- help@houseof.com
- houseof.com
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Resposta da houseof

Resposta da houseof
Next level customer service / CX
House of, well done you’ve got customer experience totally nailed. Ben was excellent in helping me get a replacement for a damaged (by the delivery guy not house if I reckon) light sleeve and his communication was super helpful and nice, even notifying me that the item had been dispatched. I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.

Resposta da houseof
Great Quality
Slight delay by Royal Mail but both lamps ordered are great quality - in fact liked the wooden one so much ordering another as a gift!

Resposta da houseof
Really beautiful light
Really beautiful light. Well made. Nicely packaged. Good instructions.

Resposta da houseof
Very helpful …
Very helpful and gave me a discount when I enquirer as to whether I was eligible or not for the discount . Very prompt in communications .

Resposta da houseof
excellent service
Ordered 2 lights and they were shipped with next day delivery and really well packaged.
Really happy with the lights and the service!

Resposta da houseof
Replacement shade.
My partner recently bought me a beautiful lamp from Houseof.com.
I have a slight obsession with lighting and fell in love with a floor lamp on their site. Unfortunately my son smashed one of the glass shades. I looked online to try and find a replacement but to no avail.
So I thought I'd message Houseof. And see if they could help.
Ben got back to me straight away and said he'd ask the factory if they had a replacement, which they did! And with no charge Ben arranged for it to be sent out to me. Honestly made my week!
Thank you again Ben...you are a star. Definitely recommend this lovely company 😊

Resposta da houseof
Website made choice and purchase easy. Good communication Website made…
Good communication Website made purchase easy. Good delivery of well packaged goods.

Resposta da houseof
Excellent selection and fast
Excellent selection and fast, albeit expensive, shipping

Resposta da houseof
exceptional design and quality
We bought the simple round wall brass diffuser lights . One word- stunning! The design and finish- look like lights that would be worth 5 x the price. Simple, elegant designs that will stand the test of time. Very happy

Resposta da houseof
The lights and bulbs are good quality…
The lights and bulbs are good quality and arrived promptly. Very happy with the products
Unfortunately one of the bulbs was broken, hence 4 stars instead of 5
Great Service
Great Service. It won't be fitted for a few weeks yet but looks great .I cant wait to see it up

Resposta da houseof
Just simply amazing
I bought several lights and a large chandelier when the company was first setting up. The quality and design were beautiful. I’m a technologist and I couldn’t find a fault the finish was so high spec.
This week unfortunately whilst changing a bulb I dropped the main lamp shade. I emailed asking if I would be able to get a replacement. A swift reply came firstly from Ben and then confirmation from Pamela to let me know that not only could they help but that it had been shipped but they also didn’t want payment and were just simply happy they could help me. Honestly such a superb company who go above and beyond customer service. I cannot rate it or recommend them highly enough. They have restored my faith in humanity. I only wish I needed more lights for my house, if ever I do in the future they will without a doubt be the first place I look. Just simply amazing Thankyou, you made my day 😍

Resposta da houseof
The lamp arrived really quickly and is…
The lamp arrived really quickly and is so beautiful. I also had an issue with the delivery address I put in (my mistake) and they sorted it really quickly and efficiently.

Resposta da houseof
Exemplary
A great company that offers everything you could ask for and then some, if you get my meaning.. hush, hush.
This company saved my marriage.
Jimmy Moonshine endorses this company.
Much Love.
An amazing company with beautiful…
An amazing company with beautiful design. I accidentally broke one of my globes (feature of the light) and they sent me a replacement, free of charge! Wonderful service that is rare these days. Will definitely purchase from them again!

Resposta da houseof
Great design, great service
Great design. Good price. Great service- delivered on time. Hope it is a quality product , love our new lamp

Resposta da houseof
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