houseofAvaliações 

671
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos domésticos

Escrito pela empresa

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

671 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

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4,5

Todas as avaliações

(671)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great product

Great product, great service. Very tempted to buy another one.

18 de outubro de 2023
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Resposta da houseof

Thank you, we appreciate your lovely review. I hope you do!

Avaliado com 1 de um total de 5 estrelas

We received the bulb and it was…

We received the bulb and it was shattered 😩

24 de outubro de 2023
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Resposta da houseof

Hi Stephen. I'm ever so sorry to hear about this! Can you please email our customer service team on help@houseof.com? They'll be more than happy to assist and put this right for you.

Avaliado com 5 de um total de 5 estrelas

Next level customer service / CX

House of, well done you’ve got customer experience totally nailed. Ben was excellent in helping me get a replacement for a damaged (by the delivery guy not house if I reckon) light sleeve and his communication was super helpful and nice, even notifying me that the item had been dispatched. I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.

4 de novembro de 2023
Avaliação não solicitada
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Resposta da houseof

We LOVE to hear this! Many thanks for sharing your experience with us and our lovely customer service team. Houseof x

Avaliado com 5 de um total de 5 estrelas

Great Quality

Slight delay by Royal Mail but both lamps ordered are great quality - in fact liked the wooden one so much ordering another as a gift!

5 de outubro de 2023
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Resposta da houseof

Thank you so much, that's wonderful to hear x once again apologies for the slight delay of the package.

Avaliado com 5 de um total de 5 estrelas

Really beautiful light

Really beautiful light. Well made. Nicely packaged. Good instructions.

18 de outubro de 2023
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Resposta da houseof

We are so happy to hear that! Thank you for taking the time to leave us a review here! xx

Avaliado com 5 de um total de 5 estrelas

Very helpful …

Very helpful and gave me a discount when I enquirer as to whether I was eligible or not for the discount . Very prompt in communications .

28 de setembro de 2023
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Resposta da houseof

Thank you so much for your kind words! We're so pleased to hear you were happy with the service provided x

Avaliado com 5 de um total de 5 estrelas

excellent service

Ordered 2 lights and they were shipped with next day delivery and really well packaged.

Really happy with the lights and the service!

17 de outubro de 2023
Avaliação não solicitada
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Resposta da houseof

Hi Daniel, so glad that you love your new lights! Hope to see you purchase from us soon. Houseof x

Avaliado com 5 de um total de 5 estrelas

Replacement shade.

My partner recently bought me a beautiful lamp from Houseof.com.
I have a slight obsession with lighting and fell in love with a floor lamp on their site. Unfortunately my son smashed one of the glass shades. I looked online to try and find a replacement but to no avail.
So I thought I'd message Houseof. And see if they could help.
Ben got back to me straight away and said he'd ask the factory if they had a replacement, which they did! And with no charge Ben arranged for it to be sent out to me. Honestly made my week!
Thank you again Ben...you are a star. Definitely recommend this lovely company 😊

9 de outubro de 2023
Avaliação não solicitada
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Resposta da houseof

Hey Suzanne, many thanks for sharing your experience with us and our lovely customer service team! :) I'm sorry to hear about the glass shade but glad the team was able to sort it out for you quickly. We are always here to help! xx

Avaliado com 5 de um total de 5 estrelas

Excellent selection and fast

Excellent selection and fast, albeit expensive, shipping

14 de setembro de 2023
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Resposta da houseof

Hi Craig,
Thank you for your sharing this with us!
We are so glad you love our product and experience you have had with Houseof. Sorry to hear that it was more expensive than expected! x

Avaliado com 5 de um total de 5 estrelas

exceptional design and quality

We bought the simple round wall brass diffuser lights . One word- stunning! The design and finish- look like lights that would be worth 5 x the price. Simple, elegant designs that will stand the test of time. Very happy

9 de junho de 2023
Avaliação não solicitada
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Resposta da houseof

What a beautiful review from you Anna! Thank you so much, it means a lot to us! So happy we could help you find what you were looking for. Houseof x

Avaliado com 5 de um total de 5 estrelas

Great Service

Great Service. It won't be fitted for a few weeks yet but looks great .I cant wait to see it up

3 de setembro de 2023
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Resposta da houseof

Thank you for taking the time to leave us a review! Houseof x

Avaliado com 5 de um total de 5 estrelas

Just simply amazing

I bought several lights and a large chandelier when the company was first setting up. The quality and design were beautiful. I’m a technologist and I couldn’t find a fault the finish was so high spec.
This week unfortunately whilst changing a bulb I dropped the main lamp shade. I emailed asking if I would be able to get a replacement. A swift reply came firstly from Ben and then confirmation from Pamela to let me know that not only could they help but that it had been shipped but they also didn’t want payment and were just simply happy they could help me. Honestly such a superb company who go above and beyond customer service. I cannot rate it or recommend them highly enough. They have restored my faith in humanity. I only wish I needed more lights for my house, if ever I do in the future they will without a doubt be the first place I look. Just simply amazing Thankyou, you made my day 😍

30 de agosto de 2023
Avaliação não solicitada
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Resposta da houseof

Hi Tracey, and you have made our day! LOOOVE hearing this! I am happy that our customer service agents have been helpful and quick getting you a replacement. We hope to see you purchase from us soon. Houseof x

Avaliado com 5 de um total de 5 estrelas

The lamp arrived really quickly and is…

The lamp arrived really quickly and is so beautiful. I also had an issue with the delivery address I put in (my mistake) and they sorted it really quickly and efficiently.

20 de agosto de 2023
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Resposta da houseof

Not a worry, we are always here to help and I am glad to hear that it's all sorted out. Enjoy your beautiful lamp! Houseof x

Avaliado com 5 de um total de 5 estrelas

Exemplary

A great company that offers everything you could ask for and then some, if you get my meaning.. hush, hush.
This company saved my marriage.
Jimmy Moonshine endorses this company.
Much Love.

16 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

An amazing company with beautiful…

An amazing company with beautiful design. I accidentally broke one of my globes (feature of the light) and they sent me a replacement, free of charge! Wonderful service that is rare these days. Will definitely purchase from them again!

23 de agosto de 2023
Avaliação não solicitada
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Resposta da houseof

Really sorry about the issue you had with your globe being broken , but we're extremely happy you love it and that it's fixed! Thank you so much for the review Kate! Houseof x

Avaliado com 5 de um total de 5 estrelas

Great design, great service

Great design. Good price. Great service- delivered on time. Hope it is a quality product , love our new lamp

13 de agosto de 2023
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Resposta da houseof

Thanks for the lovely feedback, Margaret! Love hearing you love your new lamp, enjooy!! Houseof x

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