houseofAvaliações 

671
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de artigos domésticos

Escrito pela empresa

houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

671 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(671)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great product excellent customer service

I have bought a few lights from Houseof at this stage. It can be a bit tricky with delivery costs to Ireland outside the UK but still worthwhile. They have a great eye for design and have pieces in a bigger range of colours and finishes. Product aside their customer service has been better than any company I have encountered. There was an issue with a light (broken by my child), when I emailed asking how I might replace the relevant part they immediately offered to send a replacement. As I am in Ireland I asked if I needed to cover any additional shipping costs and it wasn't needed. Everything was sorted immediately, no questions asked. Would totally recommend.

16 de agosto de 2023
Avaliação não solicitada
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Resposta da houseof

LOVE hearing this Roisin, thank you very much, it has made our day! Many thanks for your words about our customer service team, we'll make sure they're passed on!

Avaliado com 5 de um total de 5 estrelas

The light I purchased is absolutely…

The light I purchased is absolutely stunning and customer service is amazing. I first found the light through a podcast recommendation. I couldn't at the time find a home for a lamp, but when we redesigned our bedroom I knew the style would be perfect. I would not hesitate to recommend the products and customer service. Thank you so much House Of.

15 de agosto de 2023
Avaliação não solicitada
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Resposta da houseof

Thank you for taking the time to leave your kind words! You're most welcome, we are pleased to know that you have had a great experience with our Houseof team and that we matched your preferences of the lamp design you wanted! All the best! x

Avaliado com 5 de um total de 5 estrelas

An interior designer’s dream company

We're an Interior Design Studio and we bought x3 Brass pendants to place over our client's newly installed basement bar. They were absolutely what we were looking for in the space - they're slimline but with the addition of the disc they make an impact.
They're a nice, shiny brass (not brushed) and that was the finish we wanted to introduce to the bar area. We love how the bulb is reflected on the underside of the disc, creating a bright but still diffused light.
And last, but not least, we love how Houseof’s packaging is plastic free/recyclable and they're doing everything they possibly can to put being climate friendly at the forefront of their business.
We're looking forward to using more of Houseof's range in future projects!

25 de julho de 2023
Avaliação não solicitada
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Resposta da houseof

Thank you for your lovely dedicated message to Houseof company! This makes our hearts melt. We can't wait to see you purchasing again from us! Best wishes from us! Houseof xx

Avaliado com 5 de um total de 5 estrelas

Fantastic light shade

Fantastic light shade, very quick delivery. Would highly recommend.

17 de julho de 2023
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Resposta da houseof

Thank you for your time leaving a lovely review like this. Houseof x

Avaliado com 2 de um total de 5 estrelas

extension lead… because I believed the lead was a brought pink showed in your picture

The reason I ordered the extension lead the photo showed a very brought pink lead that's why I paid the high cost unfortunately it was a very different colour very pale washed out pink not as shown so very disappointed I was going to order the green one I am not taking the chance I am sure I will be disappointed

13 de julho de 2023
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Resposta da houseof

Hey Jane, thanks for taking the time to leave us a review.

As a small business, these reviews are extremely important to us and we do appreciate any feedback from our customers to help us improve our services! We're extremely sorry for the inconvenience with your pink extension lead and we would love to investigate this for you with the quality team. 😔️

We normally offer a replacement after customers emails us on occasions like this as stated on our website in the Returns Qs. Our customer service agents can get it sorted quickly! If you wish please email our team at help@houseof.com

Once again please accept my apologies for this experience and I hope you give us another chance in the future!

Avaliado com 5 de um total de 5 estrelas

AMAzing product

AMAzing product - quality was exceptional - package A1 delivery super fast I might order a few more xx I love them that much xx

11 de julho de 2023
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Resposta da houseof

We'd love to see you purchase again from our company Rachel! Pleased to know that you loved the quality of our product! Houseof x

Avaliado com 5 de um total de 5 estrelas

Very high standard

High standard. Very straight forward online purchase. Product arrived quickly. I would definitely shop with Houseof again.

20 de julho de 2023
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Resposta da houseof

Great to hear Wendy! We are so pleased you like them. We hope to see you again soon. Houseof x

Avaliado com 5 de um total de 5 estrelas

Shipped quickly

Shipped quickly, was packed well and was exactly what I was expecting.

14 de julho de 2023
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Resposta da houseof

A fabulous review! Thank you so much for your feedback!😍️

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

20 de julho de 2023
Avaliação não solicitada
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Resposta da houseof

We are so pleased that you are happy Rose! Thank your for your kind words, means so much to us! Houseof x

Avaliado com 5 de um total de 5 estrelas

Outstanding support and assistance.

I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade.

I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction.

I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance.

Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

17 de julho de 2023
Avaliação não solicitada
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Resposta da houseof

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! x

It warms our hearts to receive such lovely feedback!

We're thrilled that our product and customer service have exceeded your expectations and we're grateful to have earned your trust.

Thank you for choosing Houseof x

Avaliado com 1 de um total de 5 estrelas

The limited communication

The limited communication, only email and no one to call , it took 3 days to get the correct answer .

3 de julho de 2023
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Resposta da houseof

Hi Tony, thank you so much for letting us know about your experience with our customer service team.

We're really sorry that you had a frustrating time trying to reach us.

Our team is available Monday to Friday at help@houseof.com for customer support. We prioritize customer satisfaction and aim to resolve issues quickly via email. We take customer satisfaction very seriously, and we're committed to making things right as quickly as possible.

We know how important it is to have reliable support when you're making a purchase, and we're sorry we didn't live up to your expectations. We're working hard to improve our customer support system so that we can communicate with you more efficiently in the future.

Thanks again for your feedback, and please let us know if there's anything else we can do to help!

Avaliado com 5 de um total de 5 estrelas

It was a first time shopping experience…

It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

11 de junho de 2023
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Resposta da houseof

We are so happy that our company has provided you with the desk lamp that you have been searching for! Hope to see you purchase from us again! Houseof x

Avaliado com 5 de um total de 5 estrelas

Great customer service

Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!

5 de julho de 2023
Avaliação não solicitada
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Resposta da houseof

Thank you very much Tom! Will pass on the positive feedback to our customer service agents. Happy that we managed to sent a replacement of the glass shade quickly. Houseof x

Avaliado com 5 de um total de 5 estrelas

Beautiful lamp

Beautiful lamp and packed nicely too. Delivered quickly 👍

7 de junho de 2023
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Resposta da houseof

Thank you for your feedback! Means a lot! Houseof x

Avaliado com 4 de um total de 5 estrelas

Good quality product and customer service.

Bought a light from this company. Lovely quality product, and when one of the shades arrived broken customer service quickly arranged to send out a replacement.

27 de junho de 2023
Avaliação não solicitada
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Resposta da houseof

Sorry for the inconvenience caused, we are happy we got to sort it out in an efficient way. We love that you are pleased with the quality of our product and our customer service. Much appreciated it! Houseof x

Avaliado com 5 de um total de 5 estrelas

Pamela has been amazing!

Pamela has been amazing! Great service and would recommend to everyone I know. Thanks for all your kind assistance Pamela and I’ll be sure to ship again with yourselves very soon on the next project.

26 de junho de 2023
Avaliação não solicitada
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Resposta da houseof

Thank you for sharing your experience with us and with our customer service team! We really appreciate it Adam. We're excited to help you with any future projects you have in mind! :)

Avaliado com 5 de um total de 5 estrelas

Houseof is a company that is reputable and trustworthy. Excellent in customer care and service.

Houseof has truly made a a big difference in my trust with shopping online. Despite being a small but growing company I highly recommend Houseof products to others. Their products are amazing and beautiful. I bought a Floor Lamp of theirs through Amara Living UK and the item was exactly what I imagined. I am really excited about the innovation of their products and the quality of the parts which is also available through their website. Pamela of Houseof has been very diligent in helping to assist me with parts that were of accidental damage on my part. Their response is punctual and surprisingly fast. They are upfront and no gimmicks about this growing company. I wish Houseof all the very best in prosperity and future growth. I highly encourage their products, truly exquisite and very much suited to my taste in modern lighting fixtures. Speak to Pamela by email, she is wonderful to work with on remedying concerns. Best wishes to Pamela.

8 de junho de 2023
Avaliação não solicitada
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Resposta da houseof

Wow! This makes our heart expand from happiness! Thank you so much for your kind words Eugene. Will definitely pass this on to Pamela! We are one hard working small company that works tirelessly to meet all of your expectations and we are happy that we reflect that! All the best from Houseof x

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