I’m honestly completely blown away by the level of dedication of the customer service team. I’ve never experienced anything like it (special shout out to Alex!), so proactive and persistent and going... Ver mais
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Veja o que dizem as avaliações
I bought a ceiling light from Houseof in 2019, and six years later, it’s still in perfect condition and looks as beautiful as ever. During a recent house move, I accidentally broke the glass part... Ver mais
Beautiful lighting at a great price, fast delivery too. Really pleased. We’ve purchased 3 table lamps and an overhead light too. These look stunning, very sculptural clean lines. Update: We had a di... Ver mais
A empresa respondeu
Great lighting and great service. Lights arrived speedily and so did a replacement globe that got broken somehow. My lights light their spaces beautifully and help light up my life too because they... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
houseof is the climate friendly lighting company. We are a carbon neutral business and started in 2019 and produce high quality, on trend, environmentally conscious lighting. Our passion for homewares sees us at the forefront of trends and we have been featured in Elle Decoration, The Stylist, Living etc and recently longlisted for the Dezeen Awards. What if every light in the world was carbon neutral? We are proud to be a carbon neutral business. We are a low waste company producing energy efficient bulbs and fully recyclable packaging and all of our lighting is carbon neutral we offset all of our production emissions and all of our customers usage emissions for 10 years!
Informações de contato
London, Reino Unido
- help@houseof.com
- houseof.com
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Great product excellent customer service
I have bought a few lights from Houseof at this stage. It can be a bit tricky with delivery costs to Ireland outside the UK but still worthwhile. They have a great eye for design and have pieces in a bigger range of colours and finishes. Product aside their customer service has been better than any company I have encountered. There was an issue with a light (broken by my child), when I emailed asking how I might replace the relevant part they immediately offered to send a replacement. As I am in Ireland I asked if I needed to cover any additional shipping costs and it wasn't needed. Everything was sorted immediately, no questions asked. Would totally recommend.

Resposta da houseof
The light I purchased is absolutely…
The light I purchased is absolutely stunning and customer service is amazing. I first found the light through a podcast recommendation. I couldn't at the time find a home for a lamp, but when we redesigned our bedroom I knew the style would be perfect. I would not hesitate to recommend the products and customer service. Thank you so much House Of.

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An interior designer’s dream company
We're an Interior Design Studio and we bought x3 Brass pendants to place over our client's newly installed basement bar. They were absolutely what we were looking for in the space - they're slimline but with the addition of the disc they make an impact.
They're a nice, shiny brass (not brushed) and that was the finish we wanted to introduce to the bar area. We love how the bulb is reflected on the underside of the disc, creating a bright but still diffused light.
And last, but not least, we love how Houseof’s packaging is plastic free/recyclable and they're doing everything they possibly can to put being climate friendly at the forefront of their business.
We're looking forward to using more of Houseof's range in future projects!

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Fantastic light shade
Fantastic light shade, very quick delivery. Would highly recommend.

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extension lead… because I believed the lead was a brought pink showed in your picture
The reason I ordered the extension lead the photo showed a very brought pink lead that's why I paid the high cost unfortunately it was a very different colour very pale washed out pink not as shown so very disappointed I was going to order the green one I am not taking the chance I am sure I will be disappointed

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AMAzing product
AMAzing product - quality was exceptional - package A1 delivery super fast I might order a few more xx I love them that much xx

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Very prompt delivery
Unfortunately I am between residences so cannot comment on the contents of my order
Very high standard
High standard. Very straight forward online purchase. Product arrived quickly. I would definitely shop with Houseof again.

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Shipped quickly
Shipped quickly, was packed well and was exactly what I was expecting.

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Brilliant customer service
Amazing customer service. Always so helpful and super efficient. Can’t praise them enough.

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Outstanding support and assistance.
I purchased a lamp from HoF two years ago, and unfortunately, last week during a strong wind in London, the lamp toppled over, causing the shade to break. As the lamp held sentimental value for me, I decided to reach out to HoF's customer service to inquire about purchasing a replacement shade.
I was pleasantly surprised by the exceptional service I received from HoF. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient. Not only did she respond to my email promptly, but she also went above and beyond by offering to send me a new shade without any additional cost. I was truly speechless and left with a highly positive impression of their dedication to customer satisfaction.
I cannot emphasise enough how impressed I am with the level of service provided by HoF. Their swift response and generosity have made me an extremely happy customer. I am grateful for their outstanding support and assistance.
Once again, I extend my heartfelt thanks to HoF, especially Pamela, for their remarkable service.

Resposta da houseof
Amazing costumer service
Amazing costumer service, so helpful.
The limited communication
The limited communication, only email and no one to call , it took 3 days to get the correct answer .

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It was a first time shopping experience…
It was a first time shopping experience with houseof and was worth it as it’s been easy, fast and straightforward. The quality and design of the desk lamp is something I have been looking for and the sale price made it even more appealing.

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Great customer service
Bought a light which is great but I smashed a glass shade, HouseOf immediately sent a new one free of charge. Excellent customer service!

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Good quality product and customer service.
Bought a light from this company. Lovely quality product, and when one of the shades arrived broken customer service quickly arranged to send out a replacement.

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Pamela has been amazing!
Pamela has been amazing! Great service and would recommend to everyone I know. Thanks for all your kind assistance Pamela and I’ll be sure to ship again with yourselves very soon on the next project.

Resposta da houseof
Houseof is a company that is reputable and trustworthy. Excellent in customer care and service.
Houseof has truly made a a big difference in my trust with shopping online. Despite being a small but growing company I highly recommend Houseof products to others. Their products are amazing and beautiful. I bought a Floor Lamp of theirs through Amara Living UK and the item was exactly what I imagined. I am really excited about the innovation of their products and the quality of the parts which is also available through their website. Pamela of Houseof has been very diligent in helping to assist me with parts that were of accidental damage on my part. Their response is punctual and surprisingly fast. They are upfront and no gimmicks about this growing company. I wish Houseof all the very best in prosperity and future growth. I highly encourage their products, truly exquisite and very much suited to my taste in modern lighting fixtures. Speak to Pamela by email, she is wonderful to work with on remedying concerns. Best wishes to Pamela.

Resposta da houseof
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