HOUSE OF ENKI Avaliações 

Bought a tap 2 years ago from this horrible company. It has already stopped working and they are the most unhelpful and uncaring people i have ever dealt with. 3 messages all copy & paste BS!!! Nothing helpful and didn’t once clarify my warranty!!! You cannot speak to these people by phone either btw. AVOID!!!!!

My experience is with a kitchen tap we bought from House of Enki. The tap being less than two years old has been problematic. My property is fitted with a water softener and therefore there is no impact to brassware due to the effects of hard water. Despite this, the plating on the tap started to discolour at just over a year old and recently both taps have started to drip. On inspecting the cartridges, there is clear wear on the brass cartridges resulting in the dripping. It is clear that this product is of really poor quality, and clearly made in China. This is evidenced by the fact that I have been provided with a drawing of the replacement cartridges and it contains Chinese script. Enki can supply replacement cartridges, however they are significantly more expensive than available from an independent spares supplier.
Suffice to say that these issues manifested themselves after 12 months, so outside any warranty!!!!

Not Cheap and poor quality, not a good combination!!!!

Shocking product quality and support. Similar to the below review. Flimsy build quality that broke almost immediately, zero help from customer service who had a "not our problem attitude". My wife is heavily pregnant and been unable to use the shower for 10 days now and there was zero efforts to be of any help. Low quality products and company.

Purchased a bath mixer tap from this company. On installation, our bathroom fitter (of 15 years’ experience) found that the hot side wouldn’t seal properly with the supplied rubber washers, and was leaking as a result. Swapping the washers over made no difference, so there was clearly a defect with the tap itself. Messaged House of Enki clearly explaining the issue in detail, with pics, and asking for a replacement tap to be sent. Firstly, they mailed rather patronising copied-and-pasted instructions about “how to check a seal”, which our fitter really didn’t need. Secondly they offered to send a replacement washer, even though I’d already explained swapping the washers made no difference, so a replacement wouldn’t help either. Thirdly, they offered to refund the cost of the tap if I sent it back to them. Great.

This lengthy and tedious issue caused me a load of hassle, frustration, and extra labour costs from our fitter who had to source and later fit a much thicker washer in order to correct the manufacturing defect in the tap. House of Enki clearly weren’t bothered about any of it, and offered only the minimum level of ‘help’ that was actually no help at all. I will not be buying from them again.

We trusted Enki with a double basin gun metal kitchen sink, and a black pull out, swivel tap
They were installed in July. initially everything seemed, OK ,except the water flow through the tap was poor. We thoight it was the main pressure, so Severn Trent sent engineers to personally check pressure at the meter - over 2bar.
our flow rate is 2.8litres per minute. It should be around 8-10 litres per minute.
We have written to customer services about this since December, after getting even our plumber back to check things again ( he took time to come back) - They are mystified and say there is something wrong with the tap.
Regarding the sink, we barely use it as we use a dishwasher 2 x a day for 95% of our washing up. The sink already has scratches, so I would not recommend buying the Enki gun metal sink - i have sent in photos, which they keep on asking for again, seemingly ignoring previous emails with the attached photos ( I know that the emails have been read as I have the read receipts) .
Zero response from Enki on the sink matter at all. So not happy
Their delivery was very speedy, so this part of the customer journey was fine ( but thats the easy part- getting somthing into the postal system)

Support team were very helpful and gave excellent instructions on how to try and fix a problem and listing and supplying any spare parts that were needed. Can’t ask for much more than that.

not very impressed, I ordered from this seller on amazon. a mixer shower that says it was delivered to my neighbors on the 31.10.23. i do believ the delivery driver took it as one i do not have a neigbour name smith and two they sent me a picture of the door but no package and then when i started investigating they removed it but i already screen shot the picture. i have contacted amazon who told me to report it to the police and get a police report, i did and now they refusing to help, I reported it to the seller who is playing games with me and lying. and i have contacted DPD who is telling me that house of ENKI needs to contact them for the outcome as it has been 7 working days but house of ENKI is telling me they are still waiting, at this point it is now 22.11.23 you need to give me back a refund this is ridiculous and starting to look like a scam which i will have to report it as.

Fantastic service. Speedy delivery and very well made products.

Fast delivery, item that was ordered was better than expected

Wondered if I could buy a new tap handle as ours had lost some paint cover. Answered quickly with a solution and delivered really quickly.

Excellent service, very happy with what I received

Excellent customer service. Needed a new cartridge for a basin tap I’d bought years ago. Emailed customer service who arranged order and dispatch of new cartridge, all within hours of original enquiry. Cartridge arrived a couple of days later. Tracking and update on progress was great.10 out of 10

Excellent customer service from House of Enki. When you are running your own business you need timely and helpful advice from suppliers. Rarely have I come across a company that satisfies this requirement to such a high degree. Will definitely be purchasing more products from in the future. Many thanks.

I ordered the part i needed and they delivered it the next day when it was really needed as it was an emergency

The product was fine. I managed to source what I needed but the issue I had was that I tried to contact House of Enki repeatedly as I needed the item urgently and wanted to ask if they could arrange courier to speed up the delivery. But I left numerous voice messages and had no reply. In the end I arranged an Uber to pick up the item.

I can honestly say it was a pleasure shopping with this company. Not only do you receive a very nice email from the owners welcoming you. The order was dispatched quickly and efficiently. The quality is far nicer than the visual online and that was good enough to make me buy! All in all I’m a very happy customer.

I purchased a replacement shower valve for my main shower. That was on Good Friday and it arrived the following Wednesday! Taking into account that we had a full holiday in between order placed to arrival. This was nothing short of amazing.
Using the website, placing and paying for my order was cinch. Beside this, the actual quality of the item, solid brass with very heavy chrome plating and overall quality of construction - this was a real steal! Yes I will be purchasing again from this firm. Excellent customer updates via email made the process a pleasure. 5 star service overall.

It was our first time using this online site. They had the part we required and at a good price. So we placed the order & paid for speedy delivery. It was dispatched and with us the following day! Great service as we were working to a deadline for an elderly customer.

Great product - excellent quality and look. Company were very responsive when asked a question. Arrived quickly.

The hot ceramic valve was leaking.
The plumber had to replace it. He reckons that as the screw was damaged, this tap was returned to you as faulty before being dispatched to me.