Bathroom-House.co.uk Avaliações 

Good company to deal with . Thank you!

Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, however, the same issue occurred, the attachments were a completely different colour of brass. I emailed again asking for a pre-paid returns label and a refund and have been ignored. I have been trying to get a response for 3 weeks. Lydia completely ignored so sent a fresh email and still nothing. I am now out of pocket and will be speaking with the ombudsman. I just want my money back!!!

Ordered a more expensive (than other online retailers that showed the same product) bath mixer set for £185+ because they were showing stock and could deliver next day which I paid extra for - Bathhouse emailed and said "we are unable to guarantee a delivery date due to factors beyond our control" - so parts arrived a few days later at great inconvenience - when the product did eventually arrive it had items missing from the kit and was unsuitable - I contacted Bathhouse immediately requesting a return and refund. I received an automated email back asking why I wanted to send the product back and that I could arrange my own courier or accept a pre-paid label for £11 which I opted for. Despite numerous chase emails and phone calls to an answering machine only, I have no label or communication whatsoever - communication has stopped - it's been 2 weeks now. Looks like I am lumbered with expensive junk. I'll try a section 75 with my credit card company - Do yourself favour and AVOID this dreadful company.

Send me my refund, would be good start

Whatever you do, do NOT use Bathroom House.

They are very keen to sell you their products, but when it comes to returning or exchanging anything, the customer service is absolutely awful.

I decided to return an item using my own courier rather than their returns service. Don’t make the same mistake I did. Use their courier and take photographs of the item before you send it. My item was in perfect condition. It had never been used or even fitted. Unfortunately, I didn’t take photos because I had no reason to expect there would be an issue.

Once they received it, they claimed they had found a minor scratch. I genuinely do not believe the scratch was caused by me, but because I didn’t have photographic evidence, I have no way of proving it. Given how minor it apparently was, I can’t help but wonder whether they will simply polish it out and resell the item.

And here’s the ridiculous part: if I want the item sent back to me, I have to pay another £6.95. So I have paid for the item, paid to return it, and now I’m expected to pay again just to have my own item returned to me.

They wouldn’t even offer a reduction if I ordered another item instead.

I have never experienced customer service like this. The whole process has been incredibly frustrating and has left me feeling completely out of pocket.

My advice: avoid Bathroom House. Don’t touch them with a barge pole.

Service and product was great quality and simple to install.

swift transaction, prompt delivery

Good quality stock. However, the advice given by the customer service representatives when purchasing a bathroom suite was poor. They didn’t advise us that we needed bath clips or a toilet seat!

I ordered a branded spare part for my taps, which was shown on the web-site as in stock, and paid for next day delivery. I queried the length of the product as the dimension shown was shorter than my damaged item, but was assured it was a genuine spare part and that the manufacturer stated they had never supplied a longer item, so I assumed my plumber had given me the wrong length. I received an email telling me that delivery would be delayed because the item had to be ordered from the manufacturer (so obviously not in stock) but because I needed it I confirmed I still wished to order it. The item eventually arrived 8 days later and, to my surprise) in an EBay branded packet. Upon inspection I was suspicious that it was not a branded replacement (there were differences from the one I still had and the quality was inferior) which I queried with the company and, as requested, sent photos. I was assured it was obtained directly from the manufacturer (of my branded taps) and that The Bathroom House has a large stock of EBay packaging which is why they had used this. I did not believe that it was the branded part I had ordered and requested a return and refund. That was 4 days ago and I have not had a reply, despite following up. In the interim I have located a genuine (branded) spare part from another supplier, which both looks like my existing part and is also the length I had originally requested! (So the shorter length is not, as stated, the length always supplied by this manufacturer) That part has now been successfully fitted by my plumber. In short I feel duped by a) the photo and brand shown on the web site, b) the item being shown as ‘in stock’, when it clearly wasn’t c) I am certain the part has not been sourced from the manufacturer and d) I was charged for next-day delivery when it clearly was not possible. Despite several requests for a refund I have been ignored since my original communications. I would advise other potential customers to be very wary they are getting what they have paid for

Excellent customer service.
We had an issue with one of the items. Lydia was really helpful and arranged a replacement which arrived really quickly. Thank you.

Good price, nice product, fast delivery

I initially received the incorrect item, Bathroom House could not have been more helpful arranging a free pick up and for the correct item to be delivered the next day.
Good selection of products at competitive prices. I would definitely purchase from them again

Brilliant
Speedy service.

Fast and simple service good quality to

On time. Fabulous help from customer services.

A Thermostatic Bath tap and shower was ordered on 28/07 and delivered on 29/07. Unfortunately, the shower tube was dented. After calling immediately after delivery, on 29/07, and requesting replacement I was sent an email requesting a number of images which I supplied within 15 minutes. I received an email requesting that I send no further emails. As of today, 4/08, I have received no response. (See edit)
I have not previously encountered a company that makes it this difficult to return a defective item.
Two stars for the initial quick delivery.
Edit:
I have removed the second star; still no response after eleven days. I have left a message on the contact number as instructed. No call back. This feels like a deliberate strategy to make the return process difficult. In any case, there is no need to require all the photos of undamaged boxes I supplied as they are totally aware of the package contents. Their initial response email stated that any further emails would result in my case going to the back of the queue. They state that their aim is to deal with such issues in two working days.
I will again edit this as I attempt to escalate.
EDIT:
As the response below indicates, I have now received the replacement item which was received on 11/08, 13 days after a replacement was requested. The replacement was initiated after I phoned B House; this time the call was answered and I spoke to a customer service agent (who was very professional and apologetic).
While I accept that there has been no intention to make this process difficult, the fact is that it has been. The system makes the customer feel unvalued and uninformed - including that email that, in effect, states that sending further emails will be penalised by sending the user to the back of the queue. I have great sympathy with the professional customer service staff who have to deal with dissatisfied clients.
Of course, if there had been no damaged item this would have been a five star review. Let's add another star as the matter is resolved.

Very Fast delivery and a great price for the filter .

Ordered a Bathroom House tap and some shower parts, prices very competitive. They arrived next working day, and quality was great. Very pleased with purchasing experience start to finish.

Great fast delivery and great product

Fast delivery and great price. Not fitted yet but will see how it goes but looks decent quality.