House of Hearing Avaliações 

462
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was my first visit to ‘House of Hearing’ and the level of service was outstanding. Right from making an initial telephone enquiry, to confirming an appointment all went well. On the day of th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hear... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Audiologista
  2. Serviço de Conserto de Aparelhos Auditivos
  3. Loja de Aparelhos Auditivos

Escrito pela empresa

Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

462 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(462)

74 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Very friendly. A real difference now that the wax has been removed. Highly recommended

3 de março de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW

Avaliado com 5 de um total de 5 estrelas

Excellent

Expertise, explanation, guidance on most suitable model. Ongoing care part of service.

25 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you for taking the time to leave your review. We're so glad you had a positive experience with us in St Andrews. ^CW

Avaliado com 5 de um total de 5 estrelas

Excellent hearing Care from a friendly…

Excellent hearing Care from a friendly team.

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Hamilton. ^CW

Avaliado com 5 de um total de 5 estrelas

First class service

Both my wife and myself visited House of Hearing - my wife , to check on hearing aid supplied previously and myself for earwax removal. Very professional help, treatment and explanation of events. Having been customers of H 0f H for several years, have no hesitation recommending them for first class service and attention.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you so much for taking the time to leave your review, Colin. We're so glad to hear that both yourself and your wide have enjoyed your service with us in Morpeth and we look forward to seeing you back again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

Professional and courteous service…

Professional and courteous service always.

3 de março de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review, David. We hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

Great service and excellent staff.

Great service and excellent staff.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review, Liz. We hope to see you again soon. ^CW

Avaliado com 1 de um total de 5 estrelas

Terrible customer service service poor quality product

We have paid £3500 towards hearing aids that haven’t worked well so we have sent them bacj to be repaired and now they won’t return them until we have paid in full which we cant affird as was paying in installments and my husband has no hearing aids and we have wasted all our savings. Terrible customer service and this company has promised an excellent service but havent delivered - i would say avoid and go nhs - better quality

3 de março de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

We are very sorry to hear you feel let down and frustrated, our aim, as stated in our conversations with you last week, is very much to reach a solution and to get your husband hearing well again.

We will try to contact you again but please contact us on 0131 220 1220 and we can work to resolve the outstanding issues as soon as possible.

Kind regards,
The House of Hearing team

Avaliado com 5 de um total de 5 estrelas

Friendly and caring service

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not help at all. Many thanks indeed, you saved the day! Very caring and friendly service.

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you for taking the time to leave your review, Marie. We are so glad that we could help get your mother hearing properly again and that her hearing aid tubing was set right. Please do give us a call if there's anything else we can do to help. ^CW

Avaliado com 5 de um total de 5 estrelas

After a horrible experience at a…

After a horrible experience at a pharmacy in December to have wax removed, I have finally got hearing again. The experience was amazing, procedure carried out by Debbie and I will continue to go through House of Hearing in Hamilton from now on. Thank you Debbie.

18 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you for taking the time to leave your review, Anne. We're so glad to hear that you had a positive experience with us in Hamilton and we're glad to hear that you're feeling the benefit of the Earwax Removal service. Please do pop in to see us again and do let us know if you experience any other ear issues we can help you with. Thanks ^CW

Avaliado com 5 de um total de 5 estrelas

Well worth the outlay

They work with the highest quality equipment and their hearing aids I believe are making the best possible of my deteriorating hearing. They are not cheap but I am on my second pair and I think they are worth it. After sales service is absolutely excellent, they can't do enough.

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you so much for your kind words, Mike. We truly appreciate it and are so delighted that you're pleased with your hearing aids and aftercare support at our Edinburgh clinic. We're always here whenever you need us. ^LC

Avaliado com 5 de um total de 5 estrelas

ASSISTANT AIMEE VERY NICE AND…

ASSISTANT AIMEE VERY NICE AND PROFESSIONAL.WAX REMOVED QUICKLY AND EFFICIENTLY.VERY PLEASED.

5 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you for taking the time to leave your review, Billy. We're glad to hear that you had a positive experience with Aimee and the team in Hamilton and we hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

Hearing aid breakdown

Following a breakdown of an aid, which was me that was at fault, Igot an emergency appointment easily and quickly. The Audiologist picked up the fault quickly and repaired tha hearing aid within minutes. Vry pleased with the experience.

2 de fevereiro de 2026
Avaliação não solicitada
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Resposta da House of Hearing

Thank you for taking the time to leave us your review, Malcolm. We're so glad to hear that we managed to help you out so quickly and that we could send you on your way with working hearing aids again. Please do pop in again if we can offer any further support. ^CW

Avaliado com 5 de um total de 5 estrelas

A first class experience.

Gavin and his Team consistently strive to make every visit a positive experience. From the initial welcome by Pauline on checking in, right through to the consultation process - nothing is too much trouble. I have no problem in recommending them. First class. 👍

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review, Johnny. We're so glad to hear that Gavin, Pauline and the team in Hamilton were able to make you feel at home and offered you a positive experience. We look forward to seeing you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

The audiologist was fantastic in every…

The audiologist was fantastic in every way. From entrance to surgery until I left. Every detail was explained regarding my hearing. And the installation of my ear lobes finalized it all. Yip very pleased at profession of the ausioligist

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave us your review. We're so glad to hear that you found the right support with us in Newton Mearns. We hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

A 10/10 Experience

A 10/10 Experience! I needed an urgent appointment for my Dad and the lady who took the call moved a few things around and kindly squeezed us in. The care my Dad received from Sarah was excellent - very patient, explained everything , thorough and very caring - we couldn’t have asked for more! A first class service all around - Thank you!

5 de fevereiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for leaving your review, Tracey. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth. We hope your dad is doing well, but please do give us a call if there's anything more we can do - we're always happy to see you again if needed. ^CW

Avaliado com 5 de um total de 5 estrelas

Amazing customer service & care

I can not thank this company enough for how they have changed my daily life. After suffering with very poor hearing aids for many years, I finally decided to speak to Gemma, the audiologist about my hearing problems. Everything was explained so clearly including the after care package and I felt completely safe and confident in her ability to help me. From the moment you walk through the door you are made so welcome and feel part of the family. I can not recommend them highly enough. Thank you for changing my world from black and white to full technicolour!

23 de janeiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave us youir review, Mrs Brinsley. We're so glad to hear that you had a positive experience with Gemma in Ashton and that you are able to hear life in full again! Please do pop in to see us if we can help with any adjustments or advice with your new hearing aids and know that we're here when you need us. We hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

Oustanding service

Staff at the House of Hearing are outstanding and very welcoming. I went to their Edinburgh branch for ear wax removal (by Sarah) and a hearing check (by Stuart) and cannot praise them enough for their patience, care and professionalism. The reception area and premises as a whole,are excellent

30 de janeiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave your review. We're glad you had a positive experience with Sarah and Stuart in Edinburgh and that you found the right support with us. We hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

A very professional and thorough…

A very professional and thorough service from Sarah and Stuart. Took time to explain matters. Stuart highlighted the issue of hearing damage for amateur musicians and the need to wear ear protection. Would highly recommend them.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you for taking the time to leave us a review with your feedback. We're so glad you had a positive experience with Stuart and Sarah in Edinburgh and that you found the right support. We hope to see you in clinic again soon. ^CW

Avaliado com 5 de um total de 5 estrelas

Friendly professional service.

Dropped in to Hanley branch without an appointment to ask for help with my hearing problem which had got worse over the weekend. Fantastic staff did a consultation straight away followed by treatment of the problem, I couldn't be more impressed with the service and I'm very grateful for the result.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Thank you so much for your kind words Mr Ryan. We are delighted the Hanley team could help you so quickly and that your hearing problem was resolved. Your feedback means a lot to us, and we are really glad you had such a positive experience.

Avaliado com 5 de um total de 5 estrelas

The best Customer Service I've had

I visited Hearing Matters in Ashton after being referred to SpecSavers by my GP for Hearing Aids. Spec Savers issued me with NHS Hearing Aids, which I found bulky and lacking in more modern technology.
Hearing Matters were fairly local to me, and offered a free hearing test and consultation, and so I paid a visit to Gemma, who was extremely helpful in explaining my hearing difficulties, offered me some free advice on things I could buy on Amazon and try at home, and even let me demo a few different sets of hearing aids at home for week with no obligation to buy, or hard sell.
I've been back to visit Gemma many times now, and whilst my decision was that none of the hearing aids were for me at this time, the Customer Service was absolutely amazing, and if I ever need anything at all relating to my hearing, this is the first place that I'll be running back to.

Thank you so much Gemma!

5 de dezembro de 2025
Avaliação não solicitada
logotipo da House of Hearing

Resposta da House of Hearing

Hi Caroline, thank you so much for taking the time to leave a lovely review! We're so delighted to hear that Gemma was able to provide such helpful advice and support during your visits to our Ashton clinic. Your kind words mean a lot to the team, and we'll always be here should you need any assistance with your hearing in the future. We look forward to seeing you again! ^LC

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