I am still waiting over a week later for my order after buying something that stated next day delivery - no one is getting back to to explain where my order is or offer me a solution! Be aware!
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Veja o que dizem as avaliações
Bought five days ago with next day delivery. Utterly appalling. Lied multiple times about "DPD have it and lost but i don't have the tracking" / "it's stuck in customs". Phone number eventually got t... Ver mais
Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped w... Ver mais
A empresa respondeu
Fast and prompt delivery. Hoverboard with gokart attachment came separately, could come same day though, was only 1 day difference. The hoverboard and ground bit too close to each other, could be the... Ver mais
Detalhes da empresa
Escrito pela empresa
We bring you high quality hoverboard in the united kingdom with CE approved Charger, Uk based customer service, We also offer next day delivery to UK MAINLAND
Informações de contato
Manchester, Manchester, Reino Unido
- 01617060965
- service@hoverboardpro.co.uk
- hoverboardpro.co.uk
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Great product
Great product. Disappointed it didn’t come with any instructions though. We figured it all out in the end.
The hoverboard is really good and has a…
The hoverboard is really good and has a very good battery life. It’s very durable aswell so it doesn’t break easy
Great customer service,I will recommend…
Great customer service,I will recommend to anyone who wants their product. Kay
Poor show all round.
Poor battery life compared to competitor.
Not in English so don’t understand what is being said when turned on.
Straps snapped on first use.
Poor response to complaint.
Very disappointed.
Bought a hoverkart from this company…
Bought a hoverkart from this company which works great! I had a slight issue with the lights not working but was all sorted in no time many thanks guys!
I would give zero stars if I could
I would give zero stars if I could. I received the hoverboard kart and it was damaged and all scratched. I was told I receive part refund if I kept it which I never received as it I a damaged item the company is responsible for payment to return the item which they ignored and wouldn't pay for.The collauge has no customer skills or politeness about him. He is very rude arrogant and very bad temper. I would not reccomend anyone to deal with this company. It was damaged before it was packed and the packaging was terrible and yet they blame the courier when it clearly wasn't anything to do with them it WAS HOVERBOARD PRO they are a joke and scam you then won't pay up the refund they say they will give. STAY CLEAR OF THIS SELLER
Bought my son a hover board for…
Bought my son a hover board for Christmas, by middle of January it stopped working.
Couldn’t get hold of anyone.
Finally in feb spoke to someone on their messenger on Facebook, who informed me I needed to pay for the return for them to look at it. And sent us the address with a comment saying, let me know when you’ve sent it.
Very very very bad products and customer care.
Excellent service
Excellent service, literally arrived within 24 hours. All packaged discreetly so no 'peeking' eyes could see before their birthday. Great communication
Received the hoverboard however it…
Received the hoverboard however it wouldn’t charge from the start. I was advised replacement would be issued. Not received the replacement or any tracking details and now they are not replying to messages / emails.
Updated - After initial issues the company responded and sent a replacement battery and charger. (Sight delay due to the weather and courier)The hoverboard now works and charges.
I bought a hoverboard with cart…
I bought a hoverboard with cart Christmas 2019 for Our Grandson Charlie 9years old .
He absolutely loves it when he is not on his bike he is on his cart.
Since we bought it he has never had one problem with it would recommend anyone wanting one to buy from this company first class product and service..I am going to buy one this year for Our Grandson Harry he can't wait.
My son love it 8th year old 💙 😍
Hoverboard and cart bought for our…
Hoverboard and cart bought for our Grandson for Christmas, the welding broke after a few hours of use in two places and I sent photographs of the damage and an email asking for an exchange .I was advised by email I could PURCHASE a replacement with a 50% discount. I phoned to explain that it was faulty and I should not have too pay anything,the man on the call refused saying that the damage was caused by stones which was not the case .Eventually I ran out of patience and told him I would pay 50% discount and to send a replacement. He then relented and said he would speak to a colleague to see what they could do .I received an email advising that they would send out Replacement for the damaged parts.This was done quite quickly however when received parts were white to go with a black unit and had been scratched in transit and one of the damaged parts was missing After contacting them again 10 days later The other part was received. Had an exchange been offered in full in the first place I would not have given this one star review.

Resposta da Hoverboardpro
Awesome service highly recommend
Super customer services
Super customer services, can't fault them at all! Rapid delivery and I'm sure the hoverboard will be perfect, currently not been opened as its a gift. I would highly recommend

Resposta da Hoverboardpro
The board was great fun for everyone…
The board was great fun for everyone unfortunately it had a little issue but with help above and beyond what I expected from a company,had a real personal touch.couldn’t have done more to resolve the issue! Now got the board back and excited to get the little one back out on it ! Thank you so much again!

Resposta da Hoverboardpro
Great price delivered as promised my…
Great price delivered as promised my grandson loves it

Resposta da Hoverboardpro
Ordered a hoverboard and kart
Ordered a hoverboard and kart. Child had a change of mind. Order cancelled. Great customer service with full refund immediately.

Resposta da Hoverboardpro
Problems resolved
Ordered the kids hoverboard and kart with their birthday money. One arrived with broken seat, not sellers fault. One week later replacement seat arrived and one day after using hoverboard is stopped working. Company were in touch swiftly asking for video of malfunctioning hoverboard. This was sent. 3 days later, 3 emails chasing this and one very upset little boy..... Still no reply or resolution offered! No answer to the telephone number provided either. * update * seller has been in contact and fully resolved. Hoverboard sent back and fixed. Now on route back to us.

Resposta da Hoverboardpro
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