purchased a 229 pro, took six weeks to fix this camera, it constantly cut out. Recording quality very poor,number plates and even car make can not be recognised. I drove past an aquitance and cou... Ver mais
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Excellent mini dashcam i already have one for my car so decided to get my wife a new one has mine is fantastic. Being so small and compact it's hidden behind the mirror easy to set up with a great ap... Ver mais
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I bought A229 duo complete kit. Professionally fitted by viofo garage locator on 14/06/23. So far so good. But registering the camera to get the 18 months warranty is bit weird. I never received any c... Ver mais
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Great service direct from Viofo, with next day free delivery. Now on my third Viofo dashcam (upgraded sensors make trade up worth it) as they are straightforward to fit, unobtrusive and have proved re... Ver mais
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Detalhes da empresa
Escrito pela empresa
UK based dash camera experts. We take pride in our sleek designs, outstanding performance and great customer service. Our innovative products represent great value and exceptional quality so that you have a product you can rely on when you need it the most, without it costing the earth.
Informações de contato
Holme Road Offices, Holme Road, PE7 3NA, Yaxley, Reino Unido
- 03302233108
- support@ViofoUK.co.uk
- viofouk.co.uk
3,2
Bom
187 avaliações
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Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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cheep will fall apart with in a week…
cheep will fall apart with in a week dose not do 4k just 360p
5 de agosto de 2026
Avaliação não solicitada
Resposta da Viofouk
Thank you for your feedback. We’re really sorry to hear that you’re unhappy with your purchase and that it hasn’t met your expectations.
We’d really like the opportunity to look into this for you. Please contact our technical team at tech@viofouk.co.uk with your order number, and our team will be happy to investigate the issue and help find a suitable solution.
We apologise for the inconvenience and hope we can get this resolved for you.
purchased a 229 pro
purchased a 229 pro, took six weeks to fix this camera,
it constantly cut out.
Recording quality very poor,number plates and even car make can not be recognised.
I drove past an aquitance and could not recognise him
in the recording.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Viofouk
We’d really like the opportunity to look into this properly for you. Please contact our technical team at tech@viofouk.co.uk with your order number and details of the issues you’re experiencing. Our team will be able to investigate the camera, recording quality and previous repair, and work with you towards a suitable solution.
We’re sorry that you’re not happy with your purchase and appreciate you bringing this to our attention. We hope we can get this resolved for you.
Viofo A229 pro fabulous until its NOT
Were do I start bought a Viofo A229 pro 3 channel dashcam and it was by far and away the best dashcam I have owned in 56 years of being on this planet until it wasn't I have had previous Vantrue and Viofo dashcams in my past 6 cars and never had issues orher than minor teething issues. So with experience of the brand I ordered the above mentioned dashcam and it was flawless for a total of 7 weeks and 1 day then nothing completley dead and an extremely expensive paper weight I don't know if they are saving on production costs or it was bad luck but left out of pocket and having to look at other manufacturers replacements, shame as if you get a good one it is really really good unfortunately I didn't want protection for two months, If it had lasted 2 years that would have been acceptable to me but anything less and alternatives might be a better choice.
4 de março de 2026
Avaliação não solicitada
Resposta da Viofouk
Hi, we’re really sorry to hear about your experience with your A229 Pro 3CH. We completely understand your frustration, particularly given the investment you made and the fact that you expected many years of reliable use from the camera. We’re sorry that this experience has left you considering other manufacturers.
We’d really appreciate the opportunity to look into what happened and see how we can help. Please contact our technical team at tech@viofouk.co.uk with your order number and details of the issue. Our team will be happy to investigate this further and work with you towards a suitable resolution.
Thank you for your long-standing support of VIOFO, and we’re genuinely sorry that we’ve let you down on this occasion.
I've had a great experience with Viofo…
I've had a great experience with Viofo UK since ordering my A329 at the beginning of 2025. It was delivered quickly using Royal Mail Tracked 24.
Since then, I have got in touch to order additional GPS mounts and Sian has been very accommodating and always happy to help. Great service and a great product. Thank you!
18 de fevereiro de 2026
Avaliação não solicitada
Quite like the cameras - don't like UK price hikes and disappearing websites
Quite like the cameras. I got an A329 for my wife's car. Although I want another camera for my car, I'm not going to buy while Viofo are treating the UK as treasure island.
I bought the previous camera from an importer they had a few months ago - that site has disappeared and the Viofo.co.uk site was also missing. Then it appeared, but today seems to be down again.
They seem to be laughably incompetent at websites. The domain registration has been messed up. The site now half loads on my PC, but the mobile site just shows godaddy parking. Hardly trust-building.
I turned to their main site Viofo.com. The Mini 2 on there is $118 for the US (including a typical state sales tax).
Put a UK address in and that becomes £110. With the current exchange rate it should be ~£87.
There's no excuse for this.
9 de fevereiro de 2026
Avaliação não solicitada
BUYER BEWARE! WON'T RESPOND TRACKING INACTIVE!
Purchased a viofo dash cam based on great product reviews, unfortunately, viofo uk only sells the items and decides customer service is of no importance.
Item sent (allegedly) 27th of November next day recorded delivery, yet the tracking is with dpd and they still haven't received the order. Item still not received 15th of December.
They don't respond to emails and they don't answer phone calls. 0330 223 3108.
Looks like I will have to get a refund from PayPal which is an arduous process in itself.
BUYER BEWARE!!!
27 de novembro de 2025
Avaliação não solicitada
DO NOT BUY FROM SCAMMERS
I have returned an item via Royal Mail and it has been delivered since three weeks. Despite repeated requests from a Viofa customer representative, Sian, for a refund, I have yet to receive one. The communication has been unsatisfactory and I would advise against purchasing from this company. The information provided was inaccurate and misleading.
What kind of company is this?
Scammers!
4 de dezembro de 2025
Avaliação não solicitada
Incredible Attention to Detail
I bought a a229 recently, but accidentally bought the single channel version. Luckily I had also bought a rear camera lens, and the person packing my camera noticed the discrepancy and quickly called me about it prior to sending it.
We sorted the problem out, and everything was done in a matter of minutes. They were also incredibly polite!
The camera itself is a great bit of kit, made better by not having to deal with a rigmarole caused by my own incompetence.
10 de abril de 2025
Avaliação não solicitada
The clarity of the image is amazing
The clarity of the image is amazing! Even out-of-the-box settings have recordings that give so much detail, you can see number plates. Audio is also very good. If you have a decent-sized SD card and hit full, everything "turned up" you could probably count the stones on the road!. only thing I would like would be a native player with zoom and editing features. At the moment, I'm using VLC and Wondershare Filmora for editing. minor niggle
20 de maio de 2025
Avaliação não solicitada
Just opened the box for A329 dashcam
Just opened the box for A329 dashcam, on the back of the paper user manual is a qr code for user "videos"...there is no mention of the A329 dash cam on the user videos..not a great start...
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Viofouk
Hi Iain, thank you for your honest review. We are sorry to learn that you have been unable to source the instruction manual for the A329. Please see the below link
https://www.viofo.com/pages/manual
If you require any further assistance, please do not hesitate to let us know.
Thank you
Chelsea
Absolutely superb service, highly recommended.
Absolutely superb service from Karl at Viofo after I had experienced a problem with my MT1 Motorcycle Dashcam.
Karl provided clear instructions over the phone to fault find the issue and it was confirmed the control unit was defective.
I returned the unit as instructed on a Wednesday and Karl ensured a replacement was delivered to me just two days later, fantastic service.
I can’t thank Karl enough and I would highly recommend Viofo to others.
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Viofouk
Hi Barry,
Thank you so much for your kind feedback. It is great to hear that we were able to get you back up and running quickly! I will be sure to pass your thanks onto Karl!
Thank you- Chelsea
Resposta da Viofouk
Hi,
Thank you for taking the time to leave this kind review. It is great to learn that you are happy with your purchase!
Thank you- Chelsea
Resposta da Viofouk
Hi John,
Thank you for your kind words! We're delighted to hear you were pleased with our service and speedy delivery. We appreciate your support!
Thanks- Chelsea
You would get Better customer service from Andrew Tate
The worst customer service I have ever encountered,
Parcel has been "misplaced " over 3 weeks, no joy from those thie×s at evri, customer service advice is just wait (when they actually respond) ,they won't even talk to PayPal, they are just dragging their heels waiting for the dispute to expire, abhorrent behaviour from this company basically we got your money go f×@k o#f,
Received a reply of Chelsea asking to reach out to them wow only took a month! Dear Chelsea what is the point? You have had 63 emails regarding this, and a PayPal ongoing investigation, your company even admitted that Evri, had lost the parcel yet you did nothing, no replacement nothing, so why am I after nearly two months still waiting for my refund?
No quibble money back guarantee my ar#e,
And why will you not provide me with the details needed to take you to court to get my money refunded,
Perhaps you could provide me with a contact number, so I can give you the order number, tracking number, PayPal dispute number, and evri confirmation emails
Tracking number 4PX3001471514727C
PP-R-PJQ-554501785 PayPal case number.
Why am I being unreasonable towards your team? I am out of pocket nearly £400 pounds, plus in the dog house for missing a Christmas gift, I have done nothing but cooperate with your company who I contacted on the original site I bought from,
They say one thing you say something different, hiw about appreciate my frustration with this, I really don't know any other options but the courts
Not with you? Then why did I get a full refund from VIOFO this morning?
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Nigel,
Thanks for the update. If you had a refund from VIOFO then it means you placed an order with the manufacturer in China direct. Not the independent, family run business (us) who is their UK distributor. We are privately owned and operated, and were not involved in any step of your experience. If we had information we could act on earlier, we would have facilitated on behalf of VIOFO even though you weren't our customer as VIOFO are a great partner. Across the board they face very few issues, those they do face are dealt with swiftly. Unlike when we fulfil our orders from UK, you faced the extra step of an international shipment which involved EVRI. It's an occupational hazard with shopping online that carriers sometimes misplace or lose things. Also, sellers have to wait weeks for them to investigate / compensate. We're sorry to hear you faced a rare issue, but in this scenario, sadly you have shot the messenger who wasn't involved. If you do need any VIOFO help in future, we'd still be glad to help given the opportunity. Thanks
========
Hi Nigel,
Thanks for the reply. Having searched all systems with both numbers provided it's clear the order wasn't placed with us. As stated before, we don't us EVRI and have no cases on PayPal with those details or closed cases with that number. We haven't transacted with you so the interaction and review are actually not about us. If you'd like to share more information via the contact form on Viofo UK we can see if we recognise any order numbers or conduct enquiries with our contacts sharing your details to see if we can assist further. We're afraid we can't assume responsibility for other businesses or pass comment on their actions but hopefully you can understand why what we are saying differs in that we weren't involved. We aren't EVRI, we aren't associated to your transaction and neither PayPal or EVRI were acting for us on this occasion. We will do what we can to assist however.
Thanks
====`
Hi Nigel,
We haven't had any contact from you to assist us in investigating, so we're hoping to appeal to your understanding by explaining the following:
1- We don't use EVRI to ship from Viofo UK.
2- We don't have any orders on any platform in your name.
3- We have had no PayPal case relating to your claim. We rarely have any cases at all in fact. Certainly no missing orders.
4- We don't have many customers where we have double digit numbers of emails in our email history, so cannot narrow it down even then. Also none that describe such an issue.
5- If you have purchased a Viofo product via a platform such as Amazon, it may be from another seller or fulfilled by Amazon, in which case, either that seller or Amazon are responsible for the claim.
6- If it is a return where you have chosen EVRI to ship to us, then we are unable to raise a claim because the agreement is between you and the courier and we are not the customer in that case. We have no open returns initiated by us and if there was, we do not use EVRI.
If you would like to share some more information so we can attempt to understand and assist you, rather than being unreasonable towards our team who have no ability to assist whatsoever without reasonable information, please reach out to us via the original platform or website used to order. We do highly suspect however that issue is not with us for all the reasons above.
Kind regards.
Quentin
======
Hi Nigel,
We sincerely apologise for the frustrating experience you’ve had. This is certainly not the level of service we aim to provide, and we deeply regret the inconvenience caused by the delayed parcel and the communication issues. Please rest assured that we are taking your feedback seriously and will do everything possible to resolve this matter promptly. If you could reach out to us directly with your details, we’ll prioritise your case and work toward a resolution. Thank you for bringing this to our attention.
Thanks- Chelsea
great picture quality
Arrived quickly, well packaged and the installation instructions were clear.
The static fixings didn't work for me as there were parts of the windscreen that have other bits attached so used the double sided pads which are holding everything in place.
Routing cables was easier than expected. Unfortunately the car's USB ports were not providing enough power, the 12V socket worked fine, but I was using that with a satnav. Separately purchased the hardwire kit which gives additional functionality.
(it was also easy to fit).
Voice command and wifi work fine along with the app.
Very happy with my purchase.
25 de novembro de 2024
Resposta da Viofouk
Hi James,
Thank you for your detailed feedback! We're glad to hear that the product arrived quickly and that the installation instructions were clear. It’s great that you found alternative solutions for the fixings and appreciated the ease of routing cables. We're also pleased to hear the hardwire kit enhanced your setup and that the voice command, Wi-Fi, and app features are working well for you. Thank you for choosing our product—we’re thrilled you’re happy with your purchase!
Thanks- Chelsea
Resposta da Viofouk
Hi Alex,
Thank you for your feedback! We're thrilled to hear everything was quick, easy, and just as it should be. 😊 Thanks- Chelsea
No good
This is my second time i am buying it because of good reviews but both time frustrated with results. Not long lasting
25 de novembro de 2024
Resposta da Viofouk
Hi Sir,
Just following up to see if we can assist. We need to confirm some details as not many people need to buy an item twice and our products have a long life. If the review relates to consumables like stickers or fuse taps, there may be external factors at play which won't be down to the product. We're more than happy to try and solve this for you if you want to get in touch.
Thanks
Hi Mr Imran
Thank you for sharing your feedback. We’re sorry to hear that the product hasn’t met your expectations. Your comments are important to us, and we’d love to understand more about the issue to help improve your experience. Please can you email tech@viofouk.co.uk so we can assist you further.
Thanks- Chelsea
Outstanding customer service from David
I’ve had a VIOFO A119 dashcam for over 6 years but it stopped working. I’d like to pick out David from Customer Service who diagnosed the problem over the phone and sent me a new card to insert. He programmed the card for me in readiness, installing the necessary software, and kept closely in touch to support me with installation and activation. Problem solved the following day when the card arrived! Many thanks to David for resolving this frustrating technical issue.
27 de novembro de 2024
Avaliação não solicitada
Resposta da Viofouk
Hi Andrew,
Thank you so much for sharing your experience! We're delighted to hear that David from Customer Service was able to provide such excellent support and resolve your technical issue so quickly. It's great to know your dashcam is back up and running thanks to his efforts. We'll be sure to pass along your kind words to David – he’ll be thrilled to know he made a difference. 😊 Thanks- Chelsea
Good unit so far
The unit arrived promptly, nicely boxed with all the bits I could possibly need. The video looks good, happy so far. This unit is to replace an earlier unit (not viofo) that only lasted two years so time will tell.
28 de outubro de 2024
Resposta da Viofouk
HI Steve,
Thank you for your great feedback! We’re pleased to hear that your unit arrived promptly and well-packaged with everything you needed. It’s wonderful to know you’re happy with the video quality so far.
We understand that durability is key, and we’re confident that our product will meet your expectations in the long run. If you need any assistance or have questions down the line, feel free to reach out.
Thanks again for choosing us! Chelsea.
Great performance from a great dash cam
I decided to purchase Viofo dash cam after reading many reviews, and so far I've been very pleased with it's performance.
I bought it direct from Viofo because I didn't want to take the risk of a copy. It was very quick delivery and well packaged.
It wasn't the easiest of dash cams to install, but I'm experienced having fitted many in the past.. The easy way is to use the cigarette lighter...but I hard wired mine as I wanted a more professional finish.
I can highly recommend this cam as the results are top notch.
Cheers
22 de outubro de 2024
Resposta da Viofouk
Hi, Thank you for sharing your experience with the Viofo dash cam! We're thrilled to hear that its performance has met your expectations and that you’re pleased with the quick delivery and secure packaging. Your detailed insight into the installation process, especially the decision to hard-wire for a professional finish, is valuable for other users considering this setup. We're glad you’re satisfied with the top-notch recording quality, and we appreciate your recommendation. Cheers, and enjoy the peace of mind your dash cam provides on the road! Thank you- Chelsea
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