Was easy to navigate through the order process, and when I emailed customer services due to a delay (by the courier service) they followed this up with them, and my fire was delivered the following... Ver mais
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Veja o que dizem as avaliações
Absolutely shocking customer service - still waiting over a month for my order! I have had zero replies to my emails and cannot contact the company. Last shipping update I had was 11th Dec and nothi... Ver mais
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It was easy to order and the fire arrived with slight damage to the packeting but the fire was fine. I was kept informed that there would be a slight delay to the delivery because of driver probl... Ver mais
A empresa respondeu
Just what I was looking for and more so pleased with the fire . From day of order the fire arrived in 4 days so 10 out 10 for delivery as well .
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Designed for Warmth, Made for Home Founded in 2025, HoWarm was born with a simple purpose: to create warmth that feels like home. We specialize in electric fireplaces that blend modern design with efficient heating, offering comfort that goes beyond temperature. Each HoWarm fireplace is thoughtfully crafted to elevate your living space—quiet, clean, and beautiful. More than just a source of heat, it's a centerpiece of comfort, creating the perfect atmosphere for everyday life. At HoWarm, we believe warmth is not just something you feel—it’s something you live in.
Informações de contato
Reino Unido
- sales@howarm.co.uk
- howarm.co.uk
4,0
Muito Bom
26 avaliações
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Retun very bad
25 de março de 2026
Just what I was looking for and more so…
Just what I was looking for and more so pleased with the fire .
From day of order the fire arrived in 4 days so 10 out 10 for delivery as well .
22 de março de 2026
Resposta de Howarm
Dear Dave Ramshaw，
Thank you so much for your wonderful review!
We’re delighted to hear the fire was exactly what you were looking for—and even exceeded your expectations. It’s also great to know your order arrived quickly and that you were happy with the delivery service.
We really appreciate your support and hope you enjoy your purchase!
Best regards,
Howarm
Great service, easy to navigate
Was easy to navigate through the order process, and when I emailed customer services due to a delay (by the courier service) they followed this up with them, and my fire was delivered the following morning... great service.
18 de março de 2026
Resposta de Howarm
Dear Mags mccallion,
Thank you for your kind feedback!
We’re glad to hear that the ordering process was smooth and that our team was able to help resolve the delivery delay quickly. It’s great to know your fire arrived the next morning and that you’re happy with the service.
We really appreciate your support!
Best regards,
Howarm
Very stylish and elegant fireplace…
Very stylish and elegant fireplace cabinet, it has a lot of warmth feeling in it and it serves the purpose as well.
7 de março de 2026
Avaliação não solicitada
Resposta de Howarm
Dear Ameer Ali,
Thank you so much for your wonderful feedback! We're delighted to hear that you find the fireplace cabinet stylish and elegant, and that it brings a warm and cosy feel to your space.
It’s great to know that it not only looks beautiful but also serves its purpose well—this is exactly what we aim to deliver to our customers.
Thank you again for your support, and we hope you continue to enjoy it for many years to come!
Best regards,
Howarm
Shocking customer service
Ordered a fire 13/02/26. Money has been taken from the bank and confirmation email received. But since this 16/02/26 we have heard nothing. Several emails sent but not replied to any. Can't find a telephone number to call them on either. The address quoted in Manchester, another firm runs out of it Kabinet limited. Our bank has been contacted and an investigation will be starting soon.
24/02/26 fire eventually turn up. If communication was better,we would have known.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Howarm
Dear MB,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re very concerned to read this, as we have not been able to locate any order under the name “MB” or with the details provided in your review.
We’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Howarm
Amazing
Amazing , from order to delivery , really pleased with my 60 inch fire looks really smart , and good heat output , would highly reccomend Ho warm again ..
14 de janeiro de 2026
Avaliação não solicitada
Resposta de Howarm
Dear Vicky & Jean，
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with your 60-inch fire and that it looks great and provides good heat. We really appreciate your recommendation and are so happy to have been part of your experience.
We’d love to serve you again in the future!
Best regards,
Howarm
Having brought a fire fire my media…
Having brought a fire fire my media wall from howarm it was delivered very quickly and well packaged, however I've removed from the box there was evidence of the frame that sits against the media panel was bent, this was a little annoying so I contacted howarm, there customer service was excellent and we came to an agreement so although there was damage on the goods the customer service warranted a 5* review many thanks 🙏
22 de janeiro de 2026
Resposta de Howarm
Dear Scoobydoo13,
Thank you so much for your feedback and for giving us a 5-star review despite the initial issue! We're really sorry to hear about the damage to the frame, but we're thrilled that our customer service was able to resolve it to your satisfaction. We truly value your understanding and appreciate you recognizing our efforts.
If there's anything else we can do for you in the future, don't hesitate to reach out. Thanks again!
Best regards,
Howarm
Excellent value for money arrived…
Excellent value for money arrived within 3 days very happy with my purchase
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Howarm
Dear Mr David Crow,
Thank you for your great feedback! We're so pleased to hear that you're happy with both the value and the quick delivery. We truly appreciate your support and are glad you’re satisfied with your purchase.
Hope to serve you again soon!
Best regards,
Howarm
Looks lovely in my lounge
Looks lovely in my lounge. Very cosy and warm. Excellent customer service and value for money. Very happy customer.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Howarm
Dear customer,
Thank you for such a wonderful review! We're so happy to hear that the product looks great in your lounge and adds to the cozy atmosphere. We're also glad you’re satisfied with our customer service and value for money.
We truly appreciate your support and are thrilled to have you as a happy customer!
Best regards,
Howarm
No worries transaction..
No worries transaction... Great price and speedy delivery... plus a fantastic product
22 de janeiro de 2026
Resposta de Howarm
Dear Paul McClelland,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth transaction, are happy with the price, and loved the product.
Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards,
Howarm
Really nice fire good quality spot on
30 de dezembro de 2025
Resposta de Howarm
Dear customer,
Thank you for the fantastic feedback! We're so glad to hear you're happy with the fire and its quality.
We really appreciate your feedback and hope it keeps you warm and cozy for a long time!
Best regards,
HoWarm
Good communication by email but a…
Good communication by email but a telephone number would have been helpful
21 de dezembro de 2025
Resposta de Howarm
Dear Helen De Piano，
Thank you for your review and for highlighting our communication! We're glad to hear that you were happy with the email updates. We completely understand that having a phone number available could make things more convenient, and we’ll definitely take your suggestion on board for future improvements.
Thanks again for sharing your thoughts, and we hope to serve you again soon!
Best regards,
HoWarm
It was easy to order and the fire…
It was easy to order and the fire arrived with slight damage to the packeting but the fire was fine.
I was kept informed that there would be a slight delay to the delivery because of driver problems.
The product arrived and I was pleased with it, however, I felt there could have been some more variation of the stones as I only had a packet of white stones
28 de dezembro de 2025
Resposta de Howarm
Dear Mr Morgan,
Thank you for your thoughtful review! We're so glad to hear that you’re pleased with the fire and that the order process was smooth. We also appreciate your understanding regarding the delivery delay and the packaging damage—it's great to know the product itself arrived in good condition.
We also value your feedback about the stones and will definitely take that into consideration for future product offerings. Offering more variety could certainly enhance the experience, and we’ll work on that.
Thanks again for sharing your experience, and we look forward to serving you again!
Best regards,
HoWarm
Absolutely shocking - didn’t deliver anything but took my money.
Absolutely shocking customer service - still waiting over a month for my order! I have had zero replies to my emails and cannot contact the company. Last shipping update I had was 11th Dec and nothing since!!! They have taken my money and are ignoring me - fuming with this company! My order number is 1215 IF a miracle happens and HOWARM decide to reply to this and actually let me know what’s going on.
Update: still no resolution 2 days after posting this
7 de dezembro de 2025
Avaliação não solicitada
Resposta de Howarm
Dear Gemma Hand,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand your concerns regarding the delay and lack of communication, and we’re truly sorry that our service hasn’t met your expectations.
It’s been confirmed that there was an issue with the logistics of your package, and unfortunately, it appears the shipment may have been lost. Our customer service team has already reached out to you via email to offer a solution, including the option to resend your order, but we have not yet received a response. We understand this has been an incredibly frustrating situation, and we’re eager to resolve it as quickly as possible.
Please check your email, and we’ll ensure this is sorted out immediately.
Thank you for your patience, and again, we deeply apologize for the inconvenience caused.
Best regards,
HoWarm
I woukd of been happy if tge driver rang half an hour before tge property was empty i had to sit outside for over three hours in my car
Had to wait 3 hours in my car. Would have been nice if the driver rang to give ne notice
21 de dezembro de 2025
Resposta de Howarm
Dear Pamela Burt,
Thank you for your review and feedback! We’re glad you were generally happy with the service.
We apologize for the inconvenience caused by the wait time and understand how frustrating it can be to wait without prior notice. We'll definitely take your suggestion into consideration about providing a heads-up before the driver arrives. We aim to improve our service and ensure a smoother experience for our customers in the future.
Thank you again for your patience and for sharing your thoughts with us!
Best regards,
Howarm
Great fire looks brilliant on my media…
Great fire looks brilliant on my media wall love the colours great value
30 de dezembro de 2025
Avaliação não solicitada
Resposta de Howarm
Dear Pauline Williams，
Thank you so much for your kind words! We're thrilled to hear that you're loving the fire and the colors on your media wall. It’s great to know you’re enjoying the value too.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Howarm
The fire I received is lovely I love it…
The fire I received is lovely I love it and the delivery was very fast 10/10
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Howarm
Dear Jill Mccallie，
Thank you so much for your wonderful review! We’re so happy to hear that you love your fire and that the delivery was fast. We really appreciate your kind words and a 10/10 rating!
Looking forward to serving you again soon!
Best regards,
Howarm
Resposta de Howarm
Dear Mr Garry McIntosh，
Thank you for your wonderful review! We’re so glad to hear you’re happy with the product. Your feedback means a lot to us.
If you ever need assistance or have any questions, don’t hesitate to get in touch!
Best regards,
Howarm
Beautiful fire great price as well
Beautiful fire great price as well
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Howarm
Dear Lynn Dickson，
Thank you for your lovely review! We're so happy to hear that you're pleased with your new fire and found it to be a great value. We always strive to offer both quality and affordability, so it’s wonderful to know we hit the mark for you.
If you need any further assistance or have any questions, don’t hesitate to reach out. Thanks again for your feedback and for choosing us!
Best regards,
Howarm
Avoid chinese scam
Dodgy Chinese website, address on website is a location to another company's showroom and the other address is a warehouse and used by another company.
No company's house registration and VAT information on website. Emails are replied in the morning indicating a Chinese company operating from china. What can of company says live chat 9am to 11am, 2 hours wtf? And no one is online anyway
8 de dezembro de 2025
Avaliação não solicitada
Resposta de Howarm
Dear Jason,
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had. We take all concerns seriously and are committed to providing transparency and improving our services.
We understand your concerns regarding the addresses and registration details, and we will be reviewing our website to ensure that all information is clear and accurate.
We also noticed that you mentioned difficulties with identifying your order. However, we’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further. We would be happy to investigate further and assist you in resolving the issue as quickly as possible.
Again, we apologize for any confusion or frustration caused. We value your feedback and will work hard to address these concerns to ensure a better experience for all of our customers moving forward.
Best regards,
Howarm
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