A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate. Great delivery time and well packaged and a 3... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT. They offer zero support for THEIR products if bought from other companies. Our remote was accidentally thrown out during installa... Ver mais
A empresa respondeu
Ordered a fire and we are so pleased with it …it arrived quickly and it is so lovely,exactly wat we were looking for.The remote control was damaged but they sent one out to us and we cannot fault the... Ver mais
A empresa respondeu
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery. The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Informações de contato
Reino Unido
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Excelente
282 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely looking fire
A lovely looking fire a great price brilliant communication and promt delivery cannot complain
29 de março de 2026
Resposta de smallbee.co.uk
Dear Andrew Turner,
Thank you for your wonderful feedback! We're thrilled that you love the look and value of the fire, and that our service and delivery met your expectations. We really appreciate your support—hope to see you again for your next purchase!
Best Regards,
Smallbee
Electric recessed 40inch fire
A smart modern appliance that updates our lounge giving a lovely modern focal point with plenty of options to suit your mood or taste. Easy to operate.
Great delivery time and well packaged and a 3 year warranty is a great bonus.
10 de abril de 2026
Resposta de smallbee.co.uk
Dear Mr Charlton,
Thank you so much for your detailed and thoughtful review! We’re delighted to hear that the fire has become a stylish focal point in your lounge and that you’re enjoying its versatility and ease of use.
It’s also great to know you were happy with the delivery and packaging. We truly appreciate your support and hope you continue to enjoy it for years to come!
Best Regards,
Smallbee
Resposta de smallbee.co.uk
Dear Christopher Milne,
Thank you so much! We’re glad you’re happy with your purchase and the value it offers. Enjoy your new fire!
Best Regards,
Smallbee
Fast delivery value for money good…
Fast delivery value for money good quality products
23 de março de 2026
Resposta de smallbee.co.uk
Dear Joanne,
Thank you for your great review! We're so pleased you’re happy with the quality, value, and quick delivery. We truly appreciate your support and hope to welcome you back again soon!
Best Regards,
Smallbee
Received item it was fantastic will…
Received item it was fantastic will recommend family and friends
31 de dezembro de 2025
Resposta de smallbee.co.uk
Dear Mr AA,
Thank you for your wonderful review! We’re thrilled to hear that you found the item fantastic. Your support and recommendation to your family and friends mean the world to us. We hope to welcome you back again soon!
Best Regards,
Smallbee
Ordered a fire
Ordered a fire and we are so pleased with it …it arrived quickly and it is so lovely,exactly wat we were looking for.The remote control was damaged but they sent one out to us and we cannot fault the service …thank you Smallbee
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de smallbee.co.uk
Dear Melanie Hill,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re so pleased with your fire and that it arrived quickly, exactly as you were hoping for. It’s also great to know that our team was able to resolve the issue with the remote control promptly.
Your kind words about our product and service truly mean a lot to us. Thank you for choosing Smallbee—we really appreciate your support!
If you need anything else in the future, please don’t hesitate to get in touch.
Best Regards,
Smallbee
This was a great company to deal with
This was a great company to deal with, and fast delivery service.
I just fitted the fire this weekend and very please with quality of the fire, and at a great price.
24 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Rab Cannop,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the fire and our fast delivery service. Your feedback really means a lot to us. Enjoy your new fire!
Best Regards,
Smallbee
I can only comment on the delivery…
I can only comment on the delivery because the product has not been fitted yet but we received it within 2 days of ordering & it looks great.
24 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Trent Irvin,
Thank you for your feedback! We’re glad to hear that your order arrived so quickly and that you’re happy with how it looks. We hope you enjoy fitting it and using your new fire.
Best Regards,
Smallbee
Fire was damaged wen arrived sent out a…
Fire was damaged wen arrived sent out a new one they were very helpful and accomidating
20 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Alison,
Thank you for your lovely review! We’re sorry about the initial issue, but we’re really pleased we could get a replacement to you quickly. Your kind words about our team mean a lot to us. We hope you enjoy your new fire and look forward to serving you again!
Best Regards,
Smallbee
I would highly recommend this company
I would highly recommend this company. A VERY helpful proffesional customer service with a speedy and respectful delivery.
12 de março de 2026
Avaliação não solicitada
Resposta de smallbee.co.uk
Dear Kevin Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service and delivery. We look forward to serving you again soon!
Best Regards,
Smallbee
Beautiful made cupboard lovely colour…
Beautiful made cupboard lovely colour and well made
16 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Lisa Parsons,
Thank you for your kind review! We're so pleased to hear that you love the cupboard and its colour. Your satisfaction means a lot to us, and we hope to serve you again soon.
Best Regards,
Smallbee
Proffesional
25 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Mr Saywell,
Thank you for your feedback! We’re pleased to know you had a professional experience with us. We look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Found a suitable fire from the good…
Found a suitable fire from the good choice on the website, purchased it with a discount! Delivered within the week on the day promised. Can’t say better than that.
25 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear John,
Thank you for your wonderful feedback! We're delighted to hear that you found a suitable fireplace from the wide selection on our website and were able to enjoy a discount. It's great to know that the delivery arrived as promised. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Best Regards,
Smallbee
Quick delivery and beautiful fire…
Quick delivery and beautiful fire especially the price
24 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Bryan Sellers,
Thank you for your lovely feedback! We're glad you’re happy with the quick delivery and the beautiful fireplace at a great price. We look forward to welcoming you back again.
Best Regards,
Smallbee
A beautiful fire at a really good price
23 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Katharine Chard,
Thank you for your wonderful review! We're thrilled that you love the fireplace and feel it’s great value. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
SCAM COMPANY!!
SCAM COMPANY!!! Beware people DONT order from this company or their other website HAO Direct. I placed an order which they claim is out of stock so the orders were cancelled and I paid using Klarna and the company claims they refunded me to a stripe account that doesn't belong to me. It was my first time hearing what stripe is. Done my research it's all a big SCAM!! People beware.
5 de março de 2026
Avaliação não solicitada
Resposta de smallbee.co.uk
Dear Sohail K,
We are sorry to see your review and would like to clarify the situation, as the information mentioned does not match the order records in our system.
After checking the order placed on our website, the payment was made using a Visa card ending in 3897 via Apple Pay, and the transaction was securely processed through Stripe, which is a widely used and trusted payment processing platform.
However, the screenshot you provided shows a different card ending in 9121, and the transaction status appears as “Payments paused.” Based on this information, the payment shown in your screenshot does not correspond with the payment details recorded for this order.
We therefore recommend contacting the bank associated with the card ending in 9121 to verify the payment status. If the payment has been successfully processed, please kindly provide the transaction ID, and we will gladly investigate this further.
Regarding the payment you mentioned related to HAO Direct, we recommend contacting that company directly to confirm the transaction details, as we are unable to access or verify payments made through other websites.
We take accusations such as “scam” very seriously. Our company operates transparently and processes all payments through secure payment providers. If you believe there has been any misunderstanding, we would be more than happy to assist you in resolving this matter.
Best Regards,
Smallbee
Lovely fire .. fast delivery
Fire is really nice with different display options. Delivered quickly & well packaged.
19 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Douglas Discombe,
Thank you for your kind feedback! We're so pleased to hear that you like the fire and its display options. It's also great to know that the delivery was quick and the item arrived well packaged. We hope you enjoy it for many cosy moments at home!
Best Regards,
Smallbee
Great Product and Service
Prompt delivery service. Fantastic product which is now installed and beyond our expectations, looks great, cosy and warm. Thank You.
29 de janeiro de 2026
Resposta de smallbee.co.uk
Dear Stephen Devitt,
Thank you for your lovely review! We’re so pleased to hear everything arrived promptly and that you’re enjoying your new fireplace. Knowing it looks great and adds warmth and comfort to your home means a lot to us. Thank you again for your kind words and support!
Best Regards,
Smallbee
Resposta de smallbee.co.uk
Dear Anna Conway,
Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with the fire, the speedy delivery, and the great value.
It’s wonderful to know it met your expectations — we hope it brings warmth and comfort to your home!
Best Regards,
Smallbee
How long it took keeping me informed…
How long it took keeping me informed at all times. Give me a 2 hour window just great communication
16 de fevereiro de 2026
Resposta de smallbee.co.uk
Dear Mrs Booth,
Thank you for your lovely review! We're delighted that you were kept updated at all times and that the 2-hour delivery window worked well for you. Providing clear and reliable communication is something we always aim for, so your feedback means a lot to us. Thanks again for choosing us!
Best Regards,
Smallbee
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.