Exactly as shown .pretty fast shipping.I didn't receive the first order so I'm asking for a refund on that but the 2 in the second package are perfect.Im 40 inches at hip and got size L.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
J’ai reçu trois soutien-gorge que j’adore. Ajustement parfait, grande qualité du tissus, très,très féminin, enfin impeccable. J’ai recommandé votre site à mes amies et les femmes de ma famille. Vraim... Ver mais
A empresa respondeu
When my order wasn’t delivered the first time, I was worried they wouldn’t follow through. But their customer support was excellent and they replaced them right away and required verification of deliv... Ver mais
A empresa respondeu
I received my order in good time, however I realised I had ordered the wrong size and I have had no luck in reaching customer service. I have tried their chat function and no response, I have emailed... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre HSIA
Escrito pela empresa
At HSIA, we understand how challenging it can be to find the perfect fit for your lingerie. That’s why we specialize in designing bras specifically for women with fuller busts. We focus on delivering the perfect balance of comfort, support, and style, ensuring that every product meets your needs. With our expertise, you can trust that you’ll enjoy a flawless fit and unparalleled comfort every time. At HSIA, we are committed to helping you feel confident, comfortable, and fully supported.
If you have any questions about your order, shipping, or need assistance with returns or exchanges, or if you’d like to share any feedback or suggestions, feel free to contact us at service@hsialife.com / hsialife@outlook.com.
Informações de contato
348 Kwun Tong Road, 6/F, Manulife Place, Kowloon, 999077, Hongkong, Hong Kong
- service@hsialife.com / hsialife@outlook.com
- hsialife.com
3,9
Muito Bom
322 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have ordered from here before with no…
I have ordered from here before with no issues! But my last order was not fully received! I got only 1 of the 3 bras I ordered after going back and forth emailing. I spent to much money to have to do all that. So I gave up. I lost money but never again
2 de agosto de 2026
Resposta da HSIA
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry about your last order—you ordered three bras but only received one, and after going back and forth via email, you felt you had no choice but to give up. We completely understand your frustration and disappointment, and we sincerely apologize that we did not meet the standard you deserve.
We have now replied to your email regarding your request. Please check your inbox and spam folder to ensure you receive our response. We truly want to make this right, and we want every HSIA customer to enjoy a good shopping experience and feel satisfied. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
I love the quality of it but The sizes…
I love the quality of it but The sizes don’t seem to follow the same Pattern.
1 de outubro de 2026
Resposta da HSIA
Dear Customer,
Thank you for taking the time to share your honest feedback. We are truly sorry to learn that the bra did not meet your expectations in terms of fit and overall performance. Please accept our sincerest apologies for the disappointment this has caused you.
Your comments are extremely valuable to us, and we have already shared them with our product development team for careful review and improvement.
At HSIA, we stand behind the quality of our products, and we want to make things right for you. We offer free returns and exchanges, and we would be more than happy to assist you with a return, refund, or replacement—whichever you prefer. If you haven’t already, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
Our customer service team is ready to prioritize your case and ensure a smooth and hassle-free process. We truly want to turn this experience around for you.
We value your feedback and are genuinely sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
✨
No product with a text saying delivered.
I have a text from shop saying my package was delivered. I do not have it. I checked mailbox, porch, and garage. No bras. How do we find them or how do I get the bras I ordered?
1 de outubro de 2026
Resposta da HSIA
Dear Customer,
We are very sorry to hear that you received a delivery notification but have not received your bras. We sincerely apologize for the inconvenience and misunderstanding this has caused. We completely understand how frustrating and worrying this situation must be, especially after checking your mailbox, porch, and garage.
We have sent an email to you regarding your order with an explanation and next steps. Please kindly check your inbox—and also your spam/junk folder in case it was filtered.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
Exactly as shown .pretty fast…
Exactly as shown .pretty fast shipping.I didn't receive the first order so I'm asking for a refund on that but the 2 in the second package are perfect.Im 40 inches at hip and got size L.
1 de outubro de 2026
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Great bras at great prices
Great bras at great prices. The customer service is also very helpful!
24 de setembro de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
True size and came on time.
1 de setembro de 2026
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Rude
Hi, I’ve ordered around six bras from your TikTok Shop, and unfortunately three of the six have had the underwire come out. It’s really frustrating because I’ve spent a lot of money with you and expected better quality.
I also wanted to contact you directly, but it looks like your TikTok privacy settings have changed, so I’m no longer able to send you a message. I then commented during your live to try and get some help, but one of the people on the live was making rude comments under her breath. I found her behaviour really unprofessional and disrespectful.
Unfortunately, I’m unable to attach the screenshot I took of her through this message, but I do have it and can provide it if you’re able to tell me another way to send it.
I’d appreciate it if you could look into both the issue with the faulty bras and the way I was treated, as I don’t think someone who speaks to customers like that should be representing your business.
30 de agosto de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the quality issues with your bras and, even more so, about the unprofessional attitude you encountered during our live session. This is not the standard of service or product we stand for, and I completely understand your frustration and disappointment.
Please accept our heartfelt apologies for the faulty underwires – three out of six is clearly unacceptable, and we regret the inconvenience this has caused. We also apologise for the difficulty you faced in reaching out to us directly.
To help us address both issues properly, could you kindly email us the following details?
1. Your order number(s)
2. Photos showing the damage to the bras
3. The screenshot you mentioned (if available) – we understand you couldn’t attach it here, so please include it in your email
Please send this information to either of these addresses:
📩 service@hsialife.com
📩 hsialife@outlook.com
Once we receive your email, we will immediately escalate your case and forward it to the dedicated after‑sales team for our HSIA store on TikTok. They are the specialised team responsible for handling such matters, and we will make sure your concerns are clearly communicated to them. We will also follow up personally to ensure that your case receives the attention it deserves.
Please be assured that your rights as a customer are important to us, and we will do our utmost to see that your concerns are handled fairly. While the final resolution will be determined by the after‑sales team based on their assessment, we will closely monitor the process and keep you updated.
Once again, we are deeply sorry for the trouble and disappointment this has caused. We truly value your trust and hope you will give us a chance to set things right. Please don’t hesitate to reach out via email – we’ll be watching for your message.
With gratitude,
The HSIA Team
Their exchange process helps you find your perfect size
I initially ordered 4 bras in what I thought was my size, but unfortunately they were too big. This was my mistake, not HSIA's, as I assumed that after losing a bit of weight, my bra size probably hadn't changed much. Yeah, I was wrong. Thankfully, their customer service was great in working with me to get the correct size. They sent me a trial bra in a new size (which didn't fit because I overcorrected and requested a size that was too small this time). Again, they were patient and helpful and sent me yet another trial bra in the right size this time. Once I confirmed this size worked, they immediately shipped the remaining 3 bras in this size. They also told me I didn't need to return the original 4 or the 1 trial bra. The only downside was that these bras shipped directly from China, so each package took about 2 weeks to arrive. However, the bras are nice quality, supportive, and comfortable. All things considered, I'm very happy!
24 de agosto de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Wide band which is good
Extremely Poor Support.
Wide band which is good, but the cup material is very flimsy & has no support for a large bust. Also straps have no padding & dig into shoulders. Sorry but a waste of money. 40F
12 de agosto de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
Thank you for your honest and detailed feedback—we truly appreciate it, even though we’re deeply sorry it came from such a disappointing experience.
We hear you: the wide band worked well, but the cup material felt flimsy and offered nowhere near enough support for a larger bust (especially at 40F). And unpadded straps digging into shoulders? That’s simply not acceptable for a bra that should lift and comfort, not hurt. Your frustration is completely valid, and we sincerely apologize for wasting your money and trust.
Please know that we take your comments to heart. We’ve already passed them directly to our product team, with a clear note about the lack of support and strap padding—these are exactly the issues we need to fix, and your voice will help us do better.
More importantly, we want to make this right for you. We offer free returns and exchanges, and we’ll be happy to arrange a full refund or a replacement with a style that may suit you better (we have several high-support options for full busts). Just reach out to us at either of these addresses, and we’ll prioritize your case personally:
📩 service@hsialife.com
📩 hsialife@outlook.com
Please mention “40F feedback” in your subject line, and we’ll make sure you get a prompt, caring, and hassle-free resolution. No arguments, no runaround—just a genuine effort to fix our mistake.
We are truly grateful that you gave us a chance, and even more grateful that you told us the truth. We hope you’ll allow us to restore your faith in HSIA.
With sincere apologies and appreciation,
The HSIA Team
I’m very satisfied with my order
I’m very satisfied with my order, I’d recommend to my friends and family
2 de agosto de 2026
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
COMMUNICATION IS TERRIBLE
I accidentally ordered the wrong size in June. Ive been trying to contact them since. Ive initially sent an email to the service email. Never heard anything back. Checked all of my folders in my email. Messaged them on the site, heard back that they would send a new bra. Never got any confirmation or anything. Thats been about 2 weeks ago. This past week emailed them at their outlook email. Once again, Im not getting through. Im so irritated! I was excited to try this bra! Now, I just want my money back! So annoyed!!!
23 de julho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
No response from Customer Service
I have been waiting weeks for a response on an exchange and am getting nowhere. Emailed both customer service emails and used the chat several times. Am aware of the time difference but to get no response at all in four weeks is not good enough.
29 de junho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
I ordered bras and panties and they…
I ordered bras and panties and they arrived 3 weeks ago. They did not fit. I initiated their exchange process. I have contacted them 3 times via email with no response. If I don’t hear back soon, I will ask my credit card to refund. Jo Beth
10 de julho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
Thank you for taking the time to share your experience. I am deeply sorry for the frustration and inconvenience you have faced—this is not the level of service we strive to provide, and I completely understand your disappointment.
First, please accept our sincerest apologies for the delay in responding to your emails. Upon investigation, we discovered that due to a configuration issue with our email server, your messages were inadvertently routed to our spam folder. This oversight is entirely unacceptable, and we are taking immediate steps to ensure it never happens again.
Additionally, we have been experiencing an unusually high volume of inquiries lately, and our team is working diligently to address each one in the order received. However, this is no excuse for leaving you without a reply for three weeks, and I truly regret the stress this has caused you.
Good news: We actually replied to your email on August 7 at 12:04 PM (please check both your inbox and spam/junk folder for messages from HSIA Lingerie Customer Service). To make it easier, you can also search directly for our address: service@hsialife.com.
If you still cannot find our message:
Please whitelist our email (service@hsialife.com) to prevent future delivery issues.
You can reach us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com (backup)
We genuinely value you as a customer, and we are committed to making this right. Your patience and understanding mean the world to us, and we hope you will give us the chance to restore your trust.
With gratitude and our deepest apologies,
The HSIA Team
Bad return
The website says you can return the product. But I’ve requested it multiple times via email and chat, and they don't reply to me.
7 de julho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
We have now replied to your email regarding the return request. Please check your inbox and spam folder to ensure you receive our response. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
The bras are good. Customer service terrible
The bras are good. The customer service is terrible. You have to send an email and wait for them to respond for an exchange request. I want the product but a different size. If this is how they run business I probably won't continue to use this brand. It has been over a week with no response from them. I'll get in touch with my credit card company to see if I can get satisfaction in the way of a refund instead of an exchange.
28 de junho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
We have now replied to your email regarding the return request. Please check your inbox and spam folder to ensure you receive our response. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
These bras are amazing and they have…
These bras are amazing and they have changed my life. Since wearing these bras my back and shoulder pain has gone. Also my confidence has grown so much aswell. I can wear nice tops now with out feeling uncomfortable since wearing these bras. I have lost 5ichs of my chest as well since wearing these bras.
1 de julho de 2026
Resposta da HSIA
Dear Customer,
Thank you so much for taking the time to share such heartfelt feedback—your words truly touched us.
At HSIA, our mission has always been to create lingerie that makes every woman feel seen, supported, and empowered. We’re deeply grateful that our designs resonated with you in such a meaningful way.
It truly warms our hearts to know that our focus on comfort, support, and seamless wear has helped you feel more confident and strong. This is exactly why we pour so much love and care into every piece we make.
Thank you for being part of the HSIA family. We can’t wait to continue creating pieces that help you feel confident and vibrant every day.
If you have any questions or need further assistance, please feel free to reach out to us at:
📩 service@hsialife.com
📩 hsialife@outlook.com
With gratitude,
The HSIA Team
Customer Service Issues
I was not happy with the quality of any of the bras that I received. The band sizing was accurate but the cups were too small on each of the styles that I ordered. The real problem came down to customer service for me. I have been trying to get a return done, but it seems that their return process is not very efficient. I have had to send multiple emails and have only received one back, which did not solve my problem, and ended up in my junk folder. I've been checking my junk folder every day and have not received any other replies. There does not seem to be any way to get a hold of them other than through email, and no way to initiate a return directly through the website.
19 de junho de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
We have now replied to your email regarding the return request. Please check your inbox and spam folder to ensure you receive our response. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
Poor customer service
Ordered several items in good faith that I would be able to return if there was an issue with fit. Unfortunately even after following their measuring guide, none of the items did so proceeded to email them to initiate the returns process.
We are now more than 2 weeks since I first reached out to them and I am still no closer to resolution. Despite me clearly requesting to initiate a return in my original email, I have received a generic response that did not provide any useful information, and I have been unable to get any joy despite following up both on email/trying their live chat service several times.
Extremely frustrating and disappointing
29 de maio de 2026
Avaliação não solicitada
Resposta da HSIA
Dear Customer,
We would like to extend our sincerest apologies for the delay in responding to your recent emails and for the frustration this has caused. We deeply regret any inconvenience this may have caused and genuinely appreciate your patience and understanding as we work to resolve this matter.
Upon investigation, we discovered that due to a configuration issue with our email server, your emails were inadvertently directed to our spam folder. This oversight resulted in us missing your inquiries and requests, which is entirely unacceptable. Please know that we take full responsibility for this error and are actively taking steps to ensure it does not happen again.
Due to the recent high volume of emails we have received, our customer service team is addressing each inquiry in the order they were received. This may result in a delayed response. However, please rest assured that we will never ignore or dismiss any customer request. We are committed to providing thoughtful and thorough assistance to every customer. Thank you for your understanding.
We have now replied to your email regarding the return request. Please check your inbox and spam folder to ensure you receive our response. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at:
📩 service@hsialife.com
📩 hsialife@outlook.com
We value your feedback and are truly sorry for the inconvenience. Thank you for giving us the opportunity to make things right.
With gratitude,
The HSIA Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.