Hug Boilers Avaliações 

I have only had the new boiler 5 months when we had an issue, no hot water. I called Hug Boilers who has installed it, a lovely lady gave me simple instructions on how to check the pressure, which I did, and also how to increase the pressure. I mentioned the boiler had a leak, Hug contacted the supplier who came out within 48hrs and fixed the issue. Great service, thank you.

A difficult job in a very old house, 1908, 5 bedrooms and two bathrooms in rural Northumberland .
Replacing a 35 year old boiler and cold and hot water tanks with a Viessmann 111-W Combi storage boiler in the attic
HUG sent their surveyor, John, who was an experienced plumber to quote for the job and work out the plan. He recommended the boiler for the job and did all the paperwork.
In the meantime, our old boiler died and Rachel did great job bringing forward the installation despite delays in sourcing the boiler from Germany.
Mick, the Boiler Wizard and Carl arrived early (7.50am) and worked non stop to work out the maze of pipes in the attic where the boiler was to be fitted.
The new boiler was delivered and was hauled up into the attic, installed and connected. The old hot and cold water tanks were removed.
Next day the new boiler was commissioned. Wayne the electrician arrived from Leeds to join the party and sorted the electrics and set up the Nest programmer. He talked us through the operation.
Then the fun began removing the old boiler and redundant pipework. This difficult and dirty job was completed and the place tidied up and all the old tanks and boiler disposed of.
Later there was a problem with a leakage in the system causing the boiler to lose pressure and shut down, excellent communication between John, Rachel and Mick sorted the problem and the system was up and running again. Good after service.
HUG are highly recommended. Their strength is the caliber and competence of the people and the communication between them.

Price originally agreed was different on installation date as upgrades were missing. I called the company and explained I was not to happy and she started to get very angry saying that the company records all calls and that I was basically lying what we'd agreed on.
I asked if she would kindly send me the recording and after 3 days of waiting the next excuse came along which was it couldn't be sent due to the file type??? Complete BS. She'd realised she had completely messed up just to get a sale.
Anyway moving on Installer stunk of beer and cigarettes.
He had the old boiler out and new on in in 1h 30 mins.
I specifically asked him if the system was bad when it came to the power flush and he just looked at me a bit blanc and kinda noded. I was surprised as I was sure he had not done it and can confirm I checked all CCTV and no power flush machine came out of his van and into my property once.
Installer only showed me how to adjust the hot water setting. Nothing about the fill loop or heating adjustment temperature.
Installer left and I have to clean up all the mess in the downstairs bedroom where the boiler was installed.
Still have the pics.
For safety the next day I took more time off work and had to get a local plumber to completely check the installation. He properly power flushed the system and said yep it had never been done. Also tightened up a compression joint that was weeping and an electrical connection that had a bare wire hanging out too far. He went on to show me everything on my new boiler. Even the app on the wifi.
The impression I got from the installer was he just wanted to be in and out asap, and with no regards to safety. The impression of the company was we just need a sale and quite happy to sell you extras then deny it!
NEVER AGAIN!

The installing engineer made a bad decision with a section of the pipework which resulted in a leak. He was then not contactable for a few days and it took a week to resolve the problem.
I am still having issues with the operation of the Nest System. There does not appear to be any comprehensive easily accessible information as to how to set up the system. I am having to learn by trial and error.
All in all changing my boiler has been a difficult and disappointing experience.

Excellent service from beginning to end felt confident that all would go well and it did

Very Quick and easy service with friendly and professional staff..

Very warm and cozy, and the boiler is amazing

A very professional service from start to finish. Everyone I dealt with at Hug Boilers gave us an informative and non pushy service which helped us make a informed decision when choosing our new boiler. We received many quotes from different companies when our old boiler broke and I can honestly say Hug Boilers are very competitively priced whilst at the same time supplying an excellent service to their customers and whilst supplying top of the range boilers. Excellent company!

Hug Boilers I highly recommend.
Very professional company.Respectful to your property. Jason was so helpful and guided me through the whole process.
The engineer who installed the boiler was so professional too.

From the initial call with Jason to the fitting from Craig I have nothing but good comments to give. Jason was really helpful and friendly and answered all my questions as I don’t have much trust for trade workers.. he went above and beyond as far as I’m concerned.
Once it was all booked in the engineer Craig arrived and was an absolute legend. He worked really neatly and found solutions with no negativity at all.
I would highly recommend HUG, especially if you get Jason or Craig.. hope they are all as good as those 2.!

Thanks to Jason who was efficient with communication providing me with a quote and booking in the job. Thanks to Joel who competed the work on the day and was polite, tidy and efficient.

Engineer Aaron was very good, friendly, professional, and seemed to know what he was doing and talking about. Only 3 minor issues, hence why this review is not 5 stars.

Jason was very informative, helpful and friendly and helped us choose the right options in the boiler and heating to suit our needs.
Craig arrived promptly each morning with a friendly smile and didn’t stop working until it was time to clock off.
An extremely hard worker who was very efficient and tidy! Always a plus!

The whole process was straightforward, from ordering to fitting.
A good value product and the fitters were excellent.

First time I have written any sort of review for services provided.
We recently installed a new boiler using HUG as our supplier & installer. Jason from HUG provided a very competitive quotation only providing the items we needed without any supposed additional items others had insisted we included with their quotations. From the outset a helpful, professional & courteous experience with good communication as to the status of our order.
The installation of the boiler was completed exactly as planned. Our installer, could not have been more helpful completing the work in a professional manner leaving our home spotless after the installation. We could not have asked for better service during this whole experience.
We would highly recommend HUG to anyone considering a boiler change.

Ron Goodwin 31/10/2024

Put me in a very hard situation.

2 years ago I purchased a boiler from HUG with 5 years service added to the price. Issues with booking appointment - checked. Good luck to all that are trying - cancelled, rescheduled , no availability - that is one.
My boiler is at the loft of the house that doesn't have loft ladder and lighting, because I don't really use it and is hard to install one due to position of the hatch. When salesman came to check, he advised me that I need to have loft ladder and board around boiler and have lighting, but it wont be a big problem as long as the technicians can get to the boiler for service. We called a carpenter, who couldn't do the job due to the hatch position, but he boarded around at least and left. Chris the salesman assured me that it wont be a problem as long as I have any kind of ladder prepared before the service is due so the engineer don't lose time installing ladders, lighting etc.
And that was fine 1st year, until this year (only 2nd service ) I have issue with the boiler - it doesn't hold the pressure in the system.
Called HUG and explained what is the issue, they redirect my call to BOSCH with whom is my warranty and guess what - BOSCH Health and Safety doesn't allow engineers to go up the lofts without fixed ladder, boarding and light. Anyway before my account get banned one of the guys from BOSCH came and told me that this boiler WASN'T serviced properly ever!!!
So now, boiler is not working, not holding pressure, calling HUG, they send me to BOSCH because warranty is with them. It is just stupid circle that they put me in. That is my case, I can see many people happy with them. And I was one of them until problem occur :D
Anyway, just wanted to share, we are all good when there is no problems :) Anyway I got to go to find carpenter to give me a solution for loft ladder so I can get BOSCH to remove the ban on my account so they can sort the boiler cause it is getting cold. Cheers HUG Boilers.

Tom and Luke spent the whole day removing our old boiler and installing anew one and clearly explained the controls of the wi fi thermostat. They were clean and tidy and very helpful with my questions.

Very please with the install.

After talking to Jason about having my old boiler replaced I knew that Hug was the company I would go with if the price was OK. He was thorough in finding out what was needed and what wasn't and made the time and effort to make sure the boiler was right for me and my property. The engineers that turned up worked all day making sure our installation was completed in a day , two cracking lads who talked me through what I needed to know , I wouldn't hesitate to recommend this company.

HUG were absolutely spot on from initial contact to quote and install. Super quick and very professional.
Jason pulled things together quickly as we had no heating. Sam the engineer went over and above expectations. I can't recommend highly enough.

Boiler just installed. By far most reasonable price for boiler installation, compared to national and local options, with a good brand boiler. Reasonable finance option. Quite good communication from gas surveyor and subsequent gas engineer who came on day, including being able to be flexible due to me being at work . Only area I think could improve would be post installation communication.